Went to GameStop to get my son a new game he can get into, I unfortunately didn't get the employees name , but we went Jan 2 between 5:30-6:30 pm, he had blondish hair. He really knew his gaming ! Educated us on different types of games & etc. my son is a beginner gamer and he recommended Oblivion since my son specifically wanted a story mode game .. Very happy with the service, very nice & helpful workers . Thank you ! read more

GameStop - PS5 GAME - OBLIVION - Videos & Video Game Rental Near Me - Lake Elsinore, California

I went in last week to buy a new game and they had nothing. At this point GameStop feels useless, all they seem to care about is selling Pokémon cards. They'd honestly be better off shutting down or rebranding. read more

Stopped by here last week to get some cards graded since I heard they are a partner of psa who does professional grading of high value cards. Even tho I wasn't there to buy anything from the store the whole staff was very professional and accommodating. Highly recommend for all your gaming and grading needs if in the area. read more

Heads up this place will sell u games that don't work then tell you there is nothing they can do.no supervisor or manager to speak with only costumer service.Not a good place to buy games. read more

I don't really review much but Ethan was so helpful and kind during the process of my return!

Lake Elsinore Game Stop rocks!!! The store is always clean and well stocked with everything needed in the gaming world. Derrick and Ethan really know their stuff!!! read more

I would like to thank Ethan for all of his excellent customer service and abundance of knowledge, not only in gaming but also in how to treat customers of all ages with respect and dignity. An extra special thanks for your patience with my son who is learning how to have interactions with counting and exchanging money ( we will work on how to hold it better and not drop coins over and over another day)It can often frustrate people, especially other customers who aren't parents, but you held your patience and chose encouraging words and made the interaction seem genuine which to me means everything! Thanks for introducing me to a new take on Pokémon from a parents POV . I should have started collecting cards a long time ago! GameStop should be very proud to have you as a team member! I hope they vocalize their appreciation for you as I have! read more

I'm a sucker for GameStop. I love these stores. Makes me feel like a little kid in a candy store every time I step into one of them lol So naturally when I am new to an area, or exploring, one of the first things I look for is a "nerd store." lol And GameStop is one of my favorites. This GameStop is located at 18285 Collier Ave Lake Elsinore, CA 92530. Really clean and organized store. The staff were very friendly and nice. I can always count on my nerds to deliver! ha... They have all the cool stuff that any GameStop has; nerd memorabilia, t-shirts, cups/mugs, controllers, headsets, games, and systems. The employees were very knowledgeable about upcoming releases and current game trends. They offered some great suggestions as well. I came here to get a replacement controller for my Xbox at the time. The controller was dropped hard and busted. I was able to find a replacement and them some at this store. read more

Great place to visit. Not lots of stuff like other times I've been there. There has been a change of employees but all are a great bunch to talk to about games. Lots of information if you just ask. Fun place to visit. read more

Love the staff Dude name Adrian super awesome knew exactly what I wanted just by describing A smile thing Super smart staff Love this place read more

Place is a joke. I called before I went to sell my Xbox and the girl told me I just needed a working controller so I drove an hour for them to tell me they needed the original controller because my 300 dollar scuff wasn't good enough. Absolutely ridiculous this right here is why you guys are going to of business read more

This gamestop literally do not care ab customers or even games lmao. They also never answer the phone and their employees make me and my friends uncomfortable read more

I just moved to the area and realized that this Gamestop is much closer to the one that I go to in Murrieta, so I stopped in to pick up a few games. I initially went to buy infinity and while I was there I picked up uncharted 3, the last of us and borderlands 2, as well as the expansion pack for Mario kart 8. I was rummaging through the games for about an hour and not once did any of the employees ask me if I needed help. They were having a conversation that was apparently more important than doing their work. When I was ready to pay, I walked to the counter, interrupting the conversation and asked about the infinity game and how I would go about purchasing it and uploading the characters to the Wii system. The gentleman said "I don't know". I asked how much the game was and they pointed to a bundle pack. I told them I only wanted certain characters and not what was in the bundle and one employee said "I have no idea how all that stuff works". I was dumbfounded that two people that work at a video game store have no idea about gaming. Then the girl tells me "you know this is not a game disc right?" Referring to the expansion pack for Mario Kart 8, I replied, "I understand that, I have the game, I'm purchasing the expansion pack". I ended up paying for the games I had already chosen and just left without purchasing infinity or any characters. This is probably one of the worst customer service experiences I've had, I am sure they don't pay them enough to care about their job but anybody doing any kind of job should have some sort of pride in it. Maybe I'm just spoiled because every other game stop I've ever been to in the United States of America has had something to say or some recommendation when I ask about a game. Needless to say, I will be making the further drive to Murrieta for my gaming needs. This store blows hard. read more

GameStop - Purchase - Videos & Video Game Rental Near Me - Lake Elsinore, California

The worst game buying experience ever. I was lied too over the phone. They will lie to you so that way you come down to the store in hopes that you will spend money there at there location. Not only did they lie to me about what products they have in stock they also sold me a defected device/ Xbox. They refused to return the device witch happens to a brand new XBox. I have spent hundreds on the item and can't even use it thanks to game stop. I will be dealings with Microsoft and have to ship my items directly to them to solve my problem. Thank you game stop for wasting my time and happy holidays. One star is a complement read more

Best GameStop of all time Kyle Mikey and the Caucasian Mexican aka Adrian are legends these guys should run they own GameStop stores . Anyways this store is always clean and stocked and when they not the legendary employees will find the stores or find out when the next shipment will come in . Love this place 100000 stars if I could . read more

Kyle was very helpful and friendly. He gave us lots of tips on gaming and headsets. His other coworker (I didn't catch her name) was also very friendly to myself and other guest. Great feel! read more

Maybe it was a bad week when i visited this location but i had a very poor experience. I came in a few days before kibdom hearts 1.5/2.5 set was going to come out withbthe intentionto lreorder that and a few other things. I didn't. When I entered the store there was only one other person up at the counter chit chatting with one of the employees about some upcoming games. I walked around the store for about 10mins without being acknowledged, their conversation had turned to loud and obnoxious banter about random things in their life. I could smell the larger employee from the door, and that in itself would have made for a poor review but then about 12 mins in another employye emerged from the back and i thought great i can get some help. Nope. He stood listening to their conversation and focused on his cell phone for the remainder of my time there. I put back the stack of games i had planned on buying that day (close to $250 of a sale) and decided I'll preorder my games somewhere else so another $120 of sales lost. I get conversating with customers, building up that relationship and such, but a simple "Welcome to gamestop is there anything thing I can help you find" from either employee would have still lead to the sale. I could have asked for help but thats not the point. They are in a customer service position. Just existing isnt enough. read more

Thank you sooo much for the help you guys are super awesome and I was kinda weird about going to a place like this first time buyer on everything lol but for sure me and the husband will be going back there and again thank you read more

Worst customer service I've ever had. Amanda is very unprofessional and should get retrained on how to handle stressful situations. I was so upset leaving here and it was uncalled for. She made me feel less than!! I thought I was the "guest" but I sure did not feel like it! VERY DISSATISFIED!!!! read more

Love it every time I go here. Great people that are very knowledgeable and helpful and make it worth visiting. I always come here to get more Pokémon stuff and Switch accessories. read more

I can always get what I need for my Xbox and my sons games. Always get good accessories and the warranty saves your buy if you have children. I love GameStop won't trade it for anything! read more

Best place ever! Customer service is super awesome! I always come here! Very knowledgeable and

My favorite GameStop in the area! Workers are super friendly and always let me know of promotions and new games coming out. This is still my favorite GameStop since my review four months ago! The workers know exactly what I want and always tell me of upcoming games. read more

Question: What is, ultimately, the number one function of a retail associate? To process a transaction. Yet, when I visited this GameStop, the two associates at the front desk seemed obvlivious to this core function. Both were on the phone like stock brokers trying to convince prospective customers to preorder or commit to a potential sale. Not only was I ignored, but I had the feeling I could've stripped naked and they wouldn't have notice. That is the start, but perhaps only the beginning of what is wrong with this location. The desperation is so palpable in the store that is causes a sense of aversion. Every five seconds an Ad plays in the background urging you to become a Pro member. How great being a Pro member is. Don't you want to be a Pro Member? Hell, the only customer service I got was when I first entered the store. One of the associates, a relatively nice girl with purple-hair, cornered me with a tablet, eagerly asking me if I was a member. When did that start? Do you think people like that? Do you think that makes your store look good? No, it doesn't. It makes your store look desperate, as if Amazon is right outside the door threatening to snag yet another customer. But Amazon doesn't have to snag anybody--you're already pushing customers out the door towards them. read more

Usually the staff here is pretty helpful and really nice. But the last trip we made I was looking for a specific Pop and I asked them if they had it and they looked it and said yes. Usually that is the moment when they step away from the cash register and help the customer find the pop. Well nope not this time. The guy just stood there looking at his phone while I was looking for my pop. Since he didnt bother to help we decided to leave and he didnt even bother to ask if we needed help finding it nothing. So rude. read more

I'm tired of goin in and getting Getting badgered and harassed to get a membership. No means no it doesn't mean keep asking and asking while a line is building behind me. Just sell me my games without trying to push your membership or at least only ask once. Please inform your employees to no harass people into buying your membership. It's happened twice now. If it happens a third time I will never be returning to this game stop. read more

This location was the impossible to work with. Bought 3 used games there for my Wii U and the games didn't work. So I took them back within the time of return policy and they encouraged me to keep them and gave instruction on how to work them. After now success I took them back and was thankful for the advise and wished that it had worked but it didn't unfortunately. But they said it was passed he return time by a couple weeks and they can refund. I was cool with that but I expected some kind of gift card but they could do that either. Always got taken care of at other locations so I'll go there next time. read more

Love coming here, they are always so helpful. Ive been helped by Amanda multiple times and always really nice and patient.

Wanted to go in real quick and head home but Kyle and Dylan has me laughing like crazy! Stood there at least like 10-15 mins extra just cause I was enjoying this Dynamic Duo! Really cool dudes, will stop by again to say what's up to these Broz! read more

By far best game stop in the area. Staff is great.... And they know their stuff. Only downside is the place smells like unshowered nerds have been having a rave in there. read more

Always come here for any game needs or questions I have. Everyone is always so helpful! And Amanda always has a smile on her face and is very cheery. She makes the process go smoothly without any problems. Love this place!!! read more

Usually has everything I'm looking for as far as Xbox items go. Sometimes doesn't and I have to go to a larger store. For most part has what I want. Often busy and long wait at register, but staff is always friendly and ready to help. read more

Great GameStop. Employees are really friendly. Also they have a large Pokémon fan base so they're having an event for the sun and moon release!!! read more

Amazing Gamestop with superb customer service. Tristan is and excellent manager who always make sure customers get the deals they need. You can find almost anything you need here and will be given the closest store location if what you need is out of stock. I have saved a ton of money here thanks to the employees always making sure I get the most for my money, wouild highly recommend to friends and family. read more

Well I HATE to write in and have it be negitive as the wife and I are always in here. Go in today and dealt with Sianna I think her name was. I was trading in 2 games and she asked for my ID. Being at this store and actually working at this store I had NEVER heard of needing to hand over your ID when trading in GAMES. Systems yes, Games NO. So I questioned her on why she needed to physically take my ID and she said it is policy, asked her since when and she said that it has always been that way. I told her I had never been asked for it before and she replied and I quote "that is why all of the old employees have been fired" EXCUSE ME. This employee is the reason I have to knock down my rating. Until she is gone count my dollar OUT. read more

My Husband, son, and I went into this GameStop location for the first time last night. We are new PS4 owners and wanted to buy a few games for us to play together. They were having a great sale on the Preowned games and I was happy with their selection of games. The real reason I am writing this review is to rave about the customer service I experienced. Kyle and Adrian were some of the best Customer Service Guys I have experience in any store in a long time. Not only did they take the time to make sure I got the games I wanted, but they recommended other games, and made me feel like they were interested in really helping me. I will continue to shop at this GameStop location because of those two gentlemen. Thank you for helping us! read more

Great fast Service. Came I'm for the red dead 2 preorder for the early release. Was given group number and the customer Service was awesome.

Love this location! Staff are very friendly and always up for discussing the current gaming trends. Fast and reliable service always, can't go wrong checking out here!! read more

The sales associate was SUPER helpful. She helped me right away, suggested stuff that I might need, and made the transaction a fun experience. Felt like a valuable customer, my only complaint is the associate convinced me to spend too much money! read more

They had the game I wanted so that's good, used copy of fallout 4 for ps4. The guy that helped us out was just really weird though, had very strange comments when I made small talk. Other then weird sales rep, all good! Haha! 2 stars for their weird sales rep. read more