I have never experienced customer service this terrible at any GameStop. I visited the North Point…read moreMall location in Alpharetta, GA to request refunds for cancelled preorders -- something that should be simple and straightforward. The manager, who introduced himself as "Vito" (not sure if that is his actual name), was extremely rude and condescending from the moment he got involved. He appeared clueless about how to correctly process a refund and acted as if I was the problem for calmly asking for my money back. For reference, he's usually wearing a Buc-ee's shirt or a Bibarel/Bidoof Pokémon shirt -- so you'll know exactly who I'm talking about. Instead of trying to fix the issue or even acknowledge the inconvenience, he escalated the situation. When he couldn't figure out how to do his job, he called mall security and had me removed from the store -- despite me remaining patient, polite, and simply asking for the refund I was owed. This was humiliating, unacceptable, and completely unprofessional. GameStop corporate needs to take a serious look at how this location treats its customers. I will never return to this store again, and I recommend others avoid it if they expect even basic respect.

Tried to return something and they declined even though it wasn't even used and they had the worst…read moreadvice

If it was up to my son he would work here at age 11. I got so tired of buying games at full price,…read morethen next week he is finish with it. Going to this game stop, I was able to find every preowned game he wanted for his 3ds, and Wii. In a few weeks we will be back, trading in more games this is a on going thing. Sure, I could sale them on eBay, but heading over to game stop allows us to really see what we are getting. Also purchased the ps4 from here. He didn't get it last year, so this year Santa lucked up and got it for him

Although the manager is not overly friendly, I like it when they hire cheerful employees as they…read moreincrease the experience tenfold. This location is smaller than your average Gamestop, but they have a good range of new games. Their used games are a hit and miss. Once, I couldn't find a pre-owned game the online site said they had in the shelves. However, when I asked them, they pulled open a drawer behind the counter and pulled out the one I wanted. Most of the time, the online inventory is up to date.

I would like them to have more things in stock, so they never run out of things as early…read more. I tried to get nintendo switch oled, but ultimately disappointed how limited they were.

Staff was Very helpful with my problem ! Great staff and store has tons of cool stuff. They…read moreactually have most stuff in stock !

Well it's way past time they opened and no employee at sight. waiting 15 mins for them to open…read more Good luck GME. Last time here. Walmart got cheaper games. ‍

Been coming here since i was 11 and its always a reliable place and near me. Shoutout to the…read moremanager Tony, he's awesome.

I had a very good experience at this GameStop, located in a corner of Chamblee Village, the…read moreshopping center with Walmart, at the intersection of Peachtree Industrial Blvd and Chamblee Tucker Rd. My PlayStation 3 died for a third time (http://www.ign.com/blogs/burapavong/2017/03/13/end-of-an-era-completed-mass-effect-3-and-retiring-playstation-3) and with it, my Mass Effect 3 game disc which it swallowed. Instead of having my PS3 repaired for a third time, I borrowed a friend's PS3 and came to this GameStop to purchase another copy of Mass Effect 3 so I could continue my quest and beat the game. In anticipation for such an event, I previously subscribed to PlayStation Plus and backed up all my save files to Sony's cloud. Before visiting this store, my friend checked online to see which GameStop stores in the immediate area had Mass Effect 3 in stock. The GameStop website showed this location was out of stock, but we visited anyway since we were nearby. Lo and behold, in the used game section, they had a copy of Mass Effect 3 for only $4.99. I walked out the door paying only $5.34 for Mass Effect 3. What a bargain. The disc was in great condition with hardly a scratch. The case was in OK condition at best. There was peeled off sticker residue on the case and the insert had some minor damage. You kind of have to expect that kind of stuff when buying a used game. As soon as I got home, I was back up and running in no time. I resumed Mass Effect 3 where I left off and completed the game. The hassle of acquiring another PS3 and copy of Mass Effect 3 to complete the trilogy was definitely worth it. Mass Effect is one of the greatest video game franchises of all time. If you're a gamer and haven't played it, you're missing out. I like this GameStop. The associates are very friendly. One of them tried to sell me a Nintendo Switch bundle. The bundle was available online only through GameStop's website. They didn't have any Switches in-store. The store was clean and nicely organized. Alicia, who I think is one of the managers, checked me out and seemed really cool. Since I was buying Mass Effect 3, she told me about the store's midnight opening for Mass Effect: Andromeda, which was just released on March 21, 2017.

While I have not made it into the actual store yet. I arrive a little before 10 because the…read moreinternet stated store hours. Only to get here and it is 10:35 and the store still not be open. Then someone in line told me that I could try other stores because the ones in the mall open at 11:00. Now I am being told noon. If the local hair salon can have their hours updated on all platforms I feel that that GameStop's should do the same. It's my understand people have been out here for hours to preorder a game. GameStop...I want to trust that this company could come up with a solution to this. I am 10 years removed from waiting in line to buy a gaming system or games. However, this is just saddening to see the current system in place.

I'm just looking for decent deals and customer service on used hardware and games. Although some…read morepeople have had negative preorder experiences, this Gamestop is awesome for someone like me. The employees have been fantastic, the prices are decent enough, and the selection isn't too lacking. My only complaint is that I'd like to see more churn in the used games, particularly PS4. Even when I come in a week or two apart, I'm not seeing a significant enough difference to warrant stopping in regularly. With that said, not a bad Gamestop at all. Don't let the negative reviews scare you away.

Customer service: 5 stars: came in 4/8/17 around 8:40pm-ish and was greeted upon entry. I was given…read moretime to browse without being harrassed. Selection: 3 stars: I only buy pre owned games so it is what it is. Some of the games need to be $3-$5 cheaper imo. I usually find something for the brood and myself so I'm indifferent. Cleanliness: 5 stars: everything was organized and tidy. I found games easily although I didnt have anything in mind I was looking for. Price point: 3 stars: imo games should be $3-$5 cheaper, I'm signed up for the pro bonus so I saved $6 on my purchase, but my purchase was still $57. Fortunately I get 2 for 1 points on my credit card for purchases. Overall: worth checking out. I was serviced by 2 lovely AA young ladies with good customer service.

The employees are rude and unprofessional. You walk in and they don't greet you or ask if you need…read morehelp finding anything. They're more focused on their personal conversations. Reminds me of the PopCopy episode of Chapelle Show.

They scammed out of 50 dollars when I bought got a Pokémon eavee box with nine packs 0 good cards…read morenot one 2 holos do not go here to buy Pokémon it is the worst Pokémon experience I've reverted had GameStop if you read this give me a Refund it's annoying when you put down 50 dollars and get nothing.I love the rush of getting good cards but this makes me feel untrustworthy of you're cards because I've had good experiences with GameStop and Pokémon before but this is probably the worst one I've ever had.

The people who work here are very knowledgeable about the products they sell and the used games…read morecome at very reasonable prices and the employees are not out to screw you over.

It's not closed. Not sure why it's saying that it is. It's in the mall right at the front on the…read morefirst floor near the entrance right passed cinnebon. I popped in and Brittany helped me get my game easy peasy. It's just a gamestop so not much to say. It's open though for sure.