Sarah was absolutely the best! We were looking for an adapter to try out the old school super Nintendo and she knew just what to get us. She even had it ready for us when we arrived. We actually were in and out in less than five minutes! Please make sure that she is rewarded for her exemplary service. We wish Sarah took care of us every single time! She represents the epitome of Customer Service and treating others as you would want to be treated yourself! 10 out of 10 for the golden rule! read more

Return policy. They send me the incorrect items then expect me to pay for the shipping to send them back??? Thank God my credit card company helped me out from these greedy heathens. read more

Sadly the rep I got Aaron was less than helpful with customer service. Made me feel like it was an inconvenience for me to be there and even ask any questions even when I said have a great day he just turned around and walked away. He didn't even say anything back to me. Maybe it's cause im white who knows. But he shouldn't deal with customers. read more

What can i say this gamestop just getd worse & worse you may find a worker there that does care about there job & will let you know about deals & welcome you, the others not at all, the manager is rude, talks like he knows it all & you can tell he doesnt like his job at all & is there for a check, the selection isnt too bad it isnt as good as goodyear & lake pleasant locations, also there hours need to be updated it kept saying mon-thurs 12pm-8pm always and when i go its already closed at like 6:50pm, all i have to say is management needs to fire and re hire the crew cause this gamestop and the experience is horrible. read more

Terrible company, they screw over they're customers all the time. When I was a manger I would get customers returning Sony products that another employee from another store, forced them to buy even tho they have an Xbox. Completely shitty company, they will also blame employees for theft and issues that are directly caused by Corprate. read more

Well kept store, haven't been in a long time. Did not buy anything when I went, but plan to next time. Things are arranged well, lots of games in stock, the staff was friendly and helpful to customers and although it's not my go to due to the price most of the time, you can find what you need and get in and out if you're ready to purchase something new though! read more

Went to this location because it's close to my house and I was looking for original DS games for my daughter (she found my old DS). The two people working here were super friendly and helpful. read more

Why are they going out of business ? I was in to buy a game and make a few trades they'll make money on. Plan was to purchase the last of us 2. I was told were sold out. Game was JUST released. I'm told they're shipping limited copies and many stores and amazon are sold out. Being annoying knowing he's lying I walk into target and guess what ? 12 copies in the shelf. Do everyone a favor and close the door forever GameStop and fire the liar standing at the front door. read more

GameStop - Video Game Stores Near Me - Glendale, Arizona

Incompetent. Can't even type in an email correctly then want to get lippy and say it isn't a big deal to you when you've been waiting for two weeks for an order that was supposed to take two days via what the guy at the computer told you. Don't get updates on your package because they don't know how to spell. I wouldn't go here ever again. They don't even have anything in stock. You have to order online. read more

My boyfriend had gone into this location to switch out a headset for which we paid protection, not once, but twice. The headset we paid for was recommended to us by GameStop employees, and not even two weeks after obtaining the product, it became extremely static. We got another replaced, and a few days after the product broke again. My boyfriend then went into the store and spoke to the manager, Jason and he was extremely rude and unhelpful. He told us that he was unable to exchange the product and recommend us a different store 20 miles away. I then later called the same gamestop only to be disrespected on the phone and even hung up on me mid-sentence. Will not be coming here again. read more

Decent Game stop with a decent selection and variety of games. I appreciated the number of older used "Wii" games they had in stock. Honestly that is the reason I ended up at this particular location. I had used the online feature of finding a game and this was the closest location. When I called the guy was friendly and helpful on the phone, however when I got to the store the other guy that helped me made checking me out seem like a burden. He kept answering the phone instead of just checking me out (prolonging my visit longer and longer) which is not fun when you are trying to corral 2 kids and keep them from getting into all the neat and cool things they have in there that are breakable. All in all I was able to get what I went in for and then some, but I wish the clerk was more focused and friendly. I may be back if they have something else in stock and are the only option. read more

GameStop - Front of store - Video Game Stores Near Me - Glendale, Arizona

Not at all happy with the gamestop on northern pkwy. The guy Abe working there let me stand in his line for 10 to 15 minutes and then when he was almost done with the person in front of me, he tells me that the line actually started somewhere else. While i'm fine with waiting in line, especially during holiday season, I'm not okay with waiting at least 10 minutes, allowing others to get in the line before me, and having to get behind them. Also, when you have a box on display, people grab it because they think it's in stock and they want to buy it. However while Abe's coworker was on the phone in the process of ringing me up, Abe grabbed the box, told me they didn't have it and tossed it aside. When I asked why it was on display he arrogantly shrugged and didn't have much of a response. The only reason I bothered to go to gamestop today, was because the website said they had that game on stock and because I had a coupon to use. I've been a patron of this store for years and I'm a rewards member but I've never had such crappy service at this store before. Typically, I'm all about supporting local businesses but I definitely won't be back anytime soon. While I'll admit that amazon may be a catalyst for many of these stores closing, it could be possible to save them with great customer service. However, great customer service was clearly not even close to what I experienced here today, so I'll look elsewhere for my video games from now on. read more

Came here for some Christmas gifts when I tried to match the online prices was told I needed to buyore stuff to get it at the online price then they told me if I wanted it for that price to buy it online if I wanted to shop online I would have done that with Amazon don't go here if you want anything you see online save the GAS!!! read more

Very impressed with Dominic's knowledge of all items/games in the store. He was very friendly and helpful. We went to get another controller and some games. As being one of the businesses still open during this time of uncertainty (Corona virus) they were very aware. No more than ten people allowed in the store at a time and they literally cloroxed everything during and after we left. We will continue to go to this location! read more

Went in to trade in Nintendo switch to upgrade to an OLED Switch. Rep did not seem interested in helping did not take trade in said it was in bad shape. Switch was in good shape for being first Gen took it to another Gamestop they took trade in with no problem. I did not feel rep made an effort to help me make an upgrade i was going to spend more money in the store with upgrading current switch and games but did not feel valued. read more

Im not the one who leaves negative feedback but i thought i should say this because it's been bugging me for 2 weeks now, so I have to let it out. I asked the lady if she can price match (pokemon card pack) and she said no. Online at gamestop and bestbuy have it for $3.99 per pack. She told me that they do not do price match in store anymore. Clearly she is lying to me or do not know what she is saying. This is the only gamestop store that do not do price match. I been to other gamestop and they gladly do price match for me. Even when I told her that online at gamestop dot com, they have it for $3.99 ($4.49 at the store) and she still insist and that I should just go online and buy it there. I thought she was crazy and I left. I did not even argue with her, I feel like I was not wanted there. Im not sure if it was a racist thing because my skin is brown but Im glad I left that store. I kindly said "ok thank you" and left. Ill never go to this gamestop again. That woman need to be taught about how the store works, a better educating system because it's sad when a costumer knows more than the seller. Until today, the other friendly gamestop stores still price match for me. How weird when one gamestop store can not honor that. There must have been a miscommunication in their orientation that need to be fixed. read more

One day i came here to buy CTR and the guy with an awesome beard gave me a crash figurine for free it made a great birthday present for my dad he loved it and its still in his truck i come here all the time it kinda smelled last time i came though :/ read more

Jason, the General Manager, is extremely rude. He does not know how to be polite, especially to females. Don't go here if you unless you feel comfortable being treated like you just took his last life of a 12 year old on call of duty. read more

I don't even know where to start with ABE S the store employee with a long dusty beard, this guys is very disrespectful and unprofessional. I asked to speak to manger multiple times and he refuse to call for one stating he already know what Jason the store manger will say. I've been in the store for over an hour trying to get a full refund I paid in cash and was told by the manger the day before I will get a cash refund if I was to a cancel or return!! Stay away from this location when ABE is on shift. read more

This use to be my favorite location to shop at but as of tonight, never again. An employee named Tyler was extremely rude and had the worst attitude I've ever experienced at a gaming store. It was extremely unfortunate as the other employees at that location have generally been helpful and kind and seemed to enjoy their job. Maybe a little training in customer service and an attitude check is in need. Remember that if not for the paying customers, you wouldn't have a job. Arguing with a customer, unplugging their equipment mid update just so that you can further argue with what your website says to do when trading in systems all because you want to close up and leave and treating them as if they are a nuisance won't get you anywhere. read more

Jason is rude when he's right and when he's wrong I'll go to a farther GameStop next time

I love coming to this GameStop! I am always greeted when waking in and I am always asked if I need help with finding anything or if I have any questions. The staff is friendly and helpful as well. Needless to say their Costumer Service is outstanding! The place is also well organized so I always find what I am looking for without any trouble! :) read more

Here's the skinny on the 2 start rating...we go in to check out a game for our daughter. Staff is usually tucked in behind the counter and will answer questions when asked, but don't come out from behind the barrier unless the customer makes the move first. When I go in this particular time, the lady working in the front is asked a question by the customer, I'm watching since I love to people watch anyway, and the second he turns his head, she's rolling her eyes and huffing and puffing. He's just curious as to why the price on one of their bundles is higher in the store than the listed price on their website. As she's checking the website on their page, she continues to roll her eyes and huff and puff and then finally moves quickly to the customer, "Yup, you're right...I'll be right back with that bundle." and goes the the back. The guy is like, "I didn't say I wanted it, I was just pricing it out." It's like, take a minute and "LISTEN TO THE CUSTOMER" to find out what it is they want and verify they want it before storming off to the back to get the product. Don't make me think that my visit to the location which employs you is an inconvenience for you because, well, if it wasn't for people like me and that guy, you wouldn't have a job. Period. read more

GameStop - Storefront view. They're located right behind Bank of America off of Northern. - Video Game Stores Near Me - Glendale, Arizona

This is the WORST GAME STOP ever !! Literally went in to buy a game for my boyfriend the curly headed "man" in front had the worse customer service he didn't seem interested in helping me at all he looks like he didn't wanna be there read more

Needed a new zombie game. Got what I needed. Aaron was great in answering all my questions. Thanks!!

This place of business is underrated as the variety of games and consoles are overwhelming even for the most elite gamers. Prices that range even for the most financially fragile consumer. The customer service is beyond any GameStop I have been to, as the associates working here serve fast friendly service that is sincerely intrigued with the conversations they have with their clientele. Recommend 100% read more

2 star rating because of the customer service. Usually really good but tonight the guy with the nosering, which whom ive never seen there before, and i come in quite often. Long story short, he seems like he didnt enjoy his job. His personality was lackluster at best. Wasn't inviting at all. Everyone else is very inviting and friendly, but this guy just seemed like a jerk. I love this gamestop just was very displeased this visit. read more