edited after posting to add: i don't know why my location displays as though i'm in california. i'm not. i i'm positive that i posted this under the correct gamestop's page, the one that has the US navy recruitment center next door, yelp just automatically must have assigned me to san francisco. couldn't tell you why!
do not expect to have your questions about what you're paying for answered clearly and honestly here.
I came in to preorder a game in person since the website was giving me problems, and since i'd never preordered a game in person before, i told that to the guy at the register in order to explain my awkwardness. this was probably a mistake in hindsight, as it probably just signaled to him that i'd be easy to fool.
as i was being rung up, i noticed a $25 charge appear on the screen of the credit card reader, labelled "gamestop pro." i asked about this, and i explicitly said that i did not want to sign up for their subscription, and asked was it necessary to be part of the pro subscription in order to make a preorder. instead of answering truthfully, he mumbled something about how the charge wasn't for gamestop pro, that it was just what it looked like on the card reader screen when a preorder was being rung up. i specified that he spoke quietly and unclearly, not because i'm the kind of person who gets hung up over tone, but because in this case it feels relevant to mention in hindsight.
i paid $63 and some change that day, which was the price i expected to pay for the game, so i was not suspicious. however, when i went a few days later to pick up my game, the different person at the register told me i still owed $25. i showed him my receipt, saying i had paid $63, and he looked at it and said "no, you just paid $38." since i did not want to cause a scene, and was again inexperienced with this situation, i went ahead and paid the extra $25 and left, since what he said sounded reasonable.
later that day, i checked my payment history on my bank's app, and i saw that i had paid both the $25 upon pickup, *and* the full $63 upon preordering. today, i called this store to ask for clarification on this, and learned that it is in fact required to be a gamestop pro member to preorder a game, and the $63 i paid on the first day was actually $38 for the game itself, and then $25 for the subscription.
i wouldn't have a problem with this if it was just clearly explained to me from the beginning. i understand that policy is policy, if something is required by the company then there's nothing an employee can do about it, but my issue is with the fact that i explicitly stated i did Not Want to purchase the gamestop pro subscription, and even asked was it required to subscribe in order to get a preorder, and instead of having the policy explained to me when i asked, i was given a false excuse and essentially tricked. if i had known about the requirement to pay for a $25 subscription service in order to simply buy a game, i would have just gone and bought it from a different company.
anyways yeah, be careful here. read more
