We went to the mall to grab a few essentials and I wandered into the ground floor store. It was clean but there was a line. I waited patiently for my turn because there was one employee (Maria) who was doing it all. Maria welcomed people straggling in while helping out the people in front of me. She was ubiquitous kind and holding it down. Not only did she help me find the games I was looking for, she gave me a printout on the games and where I could locate them because that site didn't have them. I was impressed with her professionalism, dedication to a job that doesn't appreciate their employees and her warmth. She handled everything like a boss and for that reason, I am leaving this review because Maria rocks!!!!!!!!!!!!! read more

GameStop - Interior - Videos & Video Game Rental Near Me - Culver City, California

Waited 40 min in line to buy a shirt. When I got to the cashier, I asked to price match with their own website. They checked the website and it had the lower price but they said it was online only. The difference was only $2 and they couldn't do it and said I'd have to buy it online. The site gives you the option to pick up and buy it at that price but it claimed it's sold out from this store so I couldn't buy for pickup on the site. Complete waste of time and I just left it. Don't go to GameStop if you're looking to price match their own website. read more

Matthew with the tats was awesome here. A great sense of humor, and quick to show that smile & great personality despite the credit card machine taking forever and 3 days to actually work. LOL Came here to get my cousin a $50 gift certificate and other than the machine taking a bit longer than usual, all went well. Great guy, great customer service. read more

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the amount they push their pro membership is actually incredibly annoying and makes the already long line even longer. If someone doesn't want to sign up just finish the transaction and move on. one no should be enough for it to get through to your damn mind that I don't want to sign up. You don't need to ask 5 more times holy christ it really pmo. let me just buy my cards and leave read more

The staff is very knowledgeable and helpful. They tell me what promotion I qualify for as a Pro member. Maria the manager is excellent, patient, and dedicated. She let's me know what's new and always helps me decide whether to buy in-store or order online for delivery to my house. All the product is very organized and easy to shop as well. This is my favorite location in Cali. read more

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Came in here June 7 2024 and spent well over 500 dollars on games , controllers and even pre order the college football coming out tomorrow July 16 2024. Today July 15 2024 I call to ask what time tomorrow I'd be able to come get my game I pre purchase weeks ago . I remember the voice immediately as yall only have about 4 men that work in the whole store . So the man tells me how when yall get a box yall will open them and call people letting them know the game is in.. I'm kinda puzzled because what ? The point of pre order is to get it early .. early as in it's a priority that I paid for correct ? The man tells me he left everyone know when he sales a pre order that a time isn't available til they open the boxes Remember I said I remember the voice As I'm asking another question the man hangs up in my face . Now I find my receipt so I can call back because the guy Kevin who I purchased with never told me no shit like that and when I call back who doesn't answer the phone .. but I asked to speak to whoever just hung up in my face .. the man said oh that was Kevin Well well well now Marcus takes the phone to say Kevin is on lunch break . @ 423 pm and doesn't know when he will return . You fellas are really trash . IF YOU DONT LIKE YOUR JOB GIVE IT UP . I know many of young men that will respect the customer firstly . Secondly black men do better !!! read more

This location is really cool. Maria and Kevin always greet me when I get to the store and they do a good job running this location even though it gets busy often. The vibe is pretty cool with the collectibles and the employees here are great with handling trading cards for PSA grading. I love coming here and talking with the employees about games and collectibles. read more

I placed and paid for an order for items to pick up in store that day. Items that were in stock. I was told to wait for an email that the order was ready to pick up. The email never came. I tried called most of the next day could never get through. Finally went in, and sometime during that second day they had sold all their inventory of the major item. If they had attended to my order when they said they would, or answered the phone, I would have the item I paid for. The over-worked clerk was polite and sympathetic. Management needs to fix their system and maybe hire more people. Do not order from here. read more

The stuff is really helpful and very professional. If you have any questions they are always eager to help in their passionate about video games. I love going there and getting new games and learning from the stuff. They're not pushy at all and they are knowledgeable about what they're selling. read more

I've been here several times to trade in games. The staff here is always friendly and attentive. GameStop may have a lot of issues from a corporate level, but the staff is trying to do their best and deliver the best service given their difficult situation. read more

Great customer service from John and Shawn busy store but excellent store even thou they were busy answering questions and also continued to make all customers feel welcomed and helped mad respect to the manger who Trained these guys best GameStop experience I had in while ! read more

GameStop - First Xbox XS great service fro GameStop!!! - Videos & Video Game Rental Near Me - Culver City, California

Came in earlier this month to ask about the PowerUp Rewards $5 Nintendo e-shop cards Gamestop was discontinuing & what else they sold for $5; the sales associate with pink hair didn't know much, but right after I thanked him for his help, he then pointed me towards the clearance rack. I walked away to look at it & overheard him negatively talking about me to his other co-worker. Left feeling like I shouldn't have even came outside. tl;dr: Only shop at this Gamestop if you want the employees to make you feel bad for playing video games. read more

It's 8.30 right now and they already locked up. They were even still there and I knew which game I wanted but they didn't want my business. Even after I told them I had driven all the way from Santa Monica they were just sorry not sorry. Terrible customer service. No wonder they're going out of business! read more

The people here went WAY above and beyond with helping me today. Raman and Joss Helped me for over an hour (and waited on hold for that long with corporate) with an issue I had with my preorder of Cyberpunk 2077. They both even just called me when the person on the corporate line picked up so I wouldn't have to wait in the store the whole time. This level of customer service is superb and deserves a 10 out of 5. Fantastic. read more

This is one of those times where I wish they would let you rate 0 stars. Let me tell you about our first experience here one Black Friday weekend. My son had been talking about going to GameStop to show me something cool he said the entire way there. He was so overjoyed that when we finally reached GameStop he literally skipped towards the open doors where he was met with a shove away from the door from one of the employees. He put his hands on my son, a child and rudely said "get in line!" I immediately went into mama bear mode & it took every bit of strength not to physically react. We hadn't noticed a line that was literally more than 10-15 feet away. A simple mistake. I asked to speak to his supervisor. He refused to get him for me. I gave him a piece of my mind in front of other employees.. this is NOT a child friendly location. I vowed not to return to this GameStop or any as a matter of fact. Best Buy has better deals anyway. However, about a day ago I strolled by the Same GameStop and wouldn't you know it, one of the employees that had been there when I told the man off was standing outside and sneered at me. I sneered back. Shame on them for putting their hands on any customers especially children. read more

It's easier to give one star Vs five stars. Lots of items are over priced .but my main gripe is how do you have a retail chain store but no longer offer bags for customers. I don't want to have to walk around and or go back out to my car with a store bought item. This is one of the reasons why I stoped doing business with GameStop! SHOULD. Be called STEP IT UP GAMES! Do better!! read more

If there was an option for only 1 star, that's what I'd put here. The staff here is terrible. The lines are long and the people don't seem to know what they are doing. My kid paid a deposit to hold a new release of a character product. When she went to pick it up, 5 days after the release, she was told they were sold out and she was "out of luck". When I expressed that this was an unacceptable answer, one employee said he would track one down for her and call when it was in store for her to pick up. They never did any of this. When I called to follow up, they said the same thing and nothing ever came of it. Despite calls to the company and emails to the company the only thing they offered was a refund of the money. That's it. Stay away from this store. They are horrible. read more

I Love Gamestop, I wish I had a the newest consoles, a bit too pricey for me though :( I usually come in to Gamestop from time to time to see if they have any things on sale or used for a good price. The employees are usually very helpful, one of the employees helped me search all over the used games rack trying to help me find good games he recommended based on games that he liked himself. I was very pleased with the service :) Just thinking about it, I remember that the new Just Dance 2015 is out. I need to make a trip to Gamestop afterwork :D read more

Lines were slow as hell and no one was on the floor assisting people with questions. So, I ended up having to stand in line for over 5 mins just to ask a question. Then went back to shop. In my past experiences with GameStop, workers usually walk up to me asking if I needed any help. Anywho, aside from the lines, the cashiers were very friendly once u got a chance to get their assistance. read more

GameStop - Games, games, and more games - Videos & Video Game Rental Near Me - Culver City, California

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Closed 2 hours early with no explanation. I tried calling multiple times and they don't answer. Finally went into store to pick up game I pre ordered and paid for online and was told they don't have it. Rude staff, hours are not consistent. read more

These employees move sloooooooow af in here!! And I do mean sloooooow af !!! I'm the 3rd person in line. The 1st person just stood there, asked one question and didn't buy anything, the 2nd bought one damn thing, and I know exactly what I want. Why has 10 minutes gone by already and I'm still waiting???!!! read more

Poor costumer service, more than 40 mins in line to pay for a game .. Cashiers too slow

Picked three new games to buy. Two were only available as shelf displays, preopened. Of course the price was still full price. These guys are total bait and switch. Avoid. read more

Worst experience ever. Staff behind the desk wasting time for literally 30 minutes . Customer line doesn't move. Never shop here this place is a total joke. read more

GameStop - Worst experience ever at Gamestop - Videos & Video Game Rental Near Me - Culver City, California

I would like to say I been coming to this GameStop for years. Bob, Angel, Gerardo, and Drew have always been a great help for me in the past. Now the new employees are great as well. Hector, Jocelyn the store manager is awesome. Ivan, Kobe, and Cindy has been great to me every time I come in to the store to buy or sell my games. I haven't gotten any bad service from them at all. Keep up the great work guys. read more

This is a great location, great customer service, my man Adam is a beast! 5 stars across the board!

If it were possible to give a lower score than one star then that's what this GameStop would get. I never had an issue with this particular location besides the lack of speed when it came to the associates getting through lines until my last visit last week. It was close to closing time and I was only stepping in to grab one of the advertisements to see if there was anything about the Nintendo Switch. I didn't want to bother trying to ask anyone that worked there, all I wanted was the ad and as I stepped in about to grab the ad, some girl that works there yells from across the store "We're closed now!" The mall closes at 9, it was 8:55 ish when I stepped in. If they are going to be rude about that type of thing maybe they should change their hours and actually close their doors if they don't want anyone coming inside. Their doors were wide open. After she yelled I said I was only grabbing an ad, making it real quick, and instead of saying something like "Oh okay, no problem" she proceeded to say "Okay well we are closed." Do people not know what it means to be polite? Ever had any customer service training? Maybe they do know, and that girl just missed the training day on ethics. So if anyone plans on shopping at that GameStop look out for the girl with the straight dark hair, you're best off asking someone else for help. read more

Always a long line at this Game Stop. Guess that just means it's a popular location. The employees are attentive and helpful. They always have a good selection of games. My hubby loves coming here, and I love that it keeps him busy while I'm in Sephora! read more

This applies to every Gamestop I have gone to.. from them giving you almost close to nothing for trade-ins and just a very unkept and bad vibe at the stores.. I feel sorry for the young bucks that have to work here.. it seems like every Gamestop has one overweight store manager that treats their employees like crap.. I was going to a mom and pop store for my games.. but after a very bad experience.. I unfortunately had to revert back here.. if anyone knows a good video game store please let me know read more

Employees are cool. The lines are a hassle though. I just wish another employee would help out with other costumers who are ready to check out! read more

Jocelyn is amazing! Over the past few days I've been calling and getting help with my purchase. I reserved a 3DS XL at this location and hadn't received an update that it was ready to pick up, so I called the store and Jocelyn answered. She told me that the reason the system couldn't be picked up is because it had a parental lock on it. She offered to call nintendo to unlock it for me, and told me to call her back the next day. I did exactly that, and she told me that nintendo was unable to unlock it, but she would get her manager's help and call me back. Personally, I hate being the waiting end of a phone call, and I was worried that it would end up that I would never receive a call back and I would have to be the one to call...but that was not the case! Jocelyn called me back within a couple of hours and told me that she was able to unlock the system and that it was ready for me to pick up. I was unable to go that day so I went the next morning (today) and there it was, waiting for me! She even told me that someone had seen the system on the counter and wanted it, but she held onto it for me! I can't thank Jocelyn enough, this was an awesome experience. read more

This GameStop is a waste of time! Fox Hills Maaaaaaall! They cannot honor your points because they ask to use the app. There is 1 catch, the GS app does not work! The Assistant Manager can't help you either because he doesn't know why the app doesn't work. Save yourself the trouble and go to GamePlay @ 10937 Venice Blvd. Their titles are cheaper and their staff will "actually" help you with any issues you may have. read more