Recently purchased a PS5 Pro from this location. The staff here could not be friendlier. They were so personable and you could immediately tell that they had a profound passion for all things games. They helped me subscribe to a pro membership and took care of my trades and purchases with ease. Support brick and mortar stores like this one. Gaming is always better with a local community which this store is aiming to develop. read more

I WISH I COULD GIVE NO STARS !!!!! Worst customer experience ever placed an online order for pick up in store. I received confirmation. The order was ready to be picked up on Saturday and I had three days to respond. I show up on Monday and no one knows where my order is the manager Dillon said there was an issue with inventory and my game was sold to someone else. Did have any remorse or care for the inconvenience I honestly don't think he knows how to handle customer issues and just told me to call the 1-800 number which I did for the past 3 days and no one has called me back GAMESTOP Culver Center has horrible customer service don't ever buy anything online to get picked up they won't have the product and will fail to inform you making you waste your time coming to the store for no reason read more

GameStop - This is a photo of an email that GameStop sent to me telling me that my item was ready for pick up - Videos & Video Game Rental Near Me - Culver City, California

This review is for Justin. While looking for Pokemon cards, Justin was super helpful in explaining the packs and how drops work. We were originally going to go to the Game Stop at the Culver City mall, but I think this will be the one we come to from now on. Parking is easy. Easy shopping. read more

First of all the closing time listed on Yelp is wrong! It closes at 8:00 pm on Tuesday nights. This error ruined our entire evening!! We went there thinking it closed at 9:00 but actually entered before closing at 7:50. The two guys working were so incredibly mean and rude and they refused to do our trade in bc we supposedly had to get there an extra hour in advance. This stupid policy is not listed anywhere online or on the Yelp website and so we drove all the way there and they just rudely denied us any service!!! Not only was this false advertising which caused us to waste precious gas money in addition to the time and energy necessary to sit thru rush hour traffic to get there. Total A-holes who had no sympathy for the frustration caused to us and they didn't even bother apologizing or anything! Total BS! Will never go back to this location!!!! read more

Im here at this GameStop for the release of the Nintendo switch 2. In line for 6 hours but the workers were so polite. They answered all our questions, frequently checked in with us to update us on the quantity of the inventory and our place in line, and they even gave us free water and pizza!!!! Special shoutout to Facundo who stopped to chat with us and made us laugh when we were tired :) they really treated us like valued customers and friends read more

GameStop - Free pizza!!!! - Videos & Video Game Rental Near Me - Culver City, California

They refused to honor the 10K points in my account even though they could see it's there when I log in. In store person called their higher up and they refused also. Very dishonest and unfair. I drove a long time to go there only to be refused what I was promised. I will not be returning. read more

I casually walked in to look for a specific item the Indian guy did not greet, literally a few seconds later a light completed couple walked in and were instantly greeted and asked if they needed helped, as I was looking around still the guy that works there did not asked if I needed help. I get it, I'm a typical brown looking Mexican, who would greet and help me? Pathetic racism at its finest. read more

I had a few simple questions about a handheld console and the manager could not have more pompous and rude. He acted like every question (which was only) were the dumbest questions he has ever heard and kept sliding in snide remarks in a way that he was actively trying to say "you're stupid" he definitely is trying to prove something to himself and has absolutely peaked at the position he's in. I will never shop here again based on how rude and uncomfortable this guy made me feel. I was going to by something but because I was so put off by his incessant remarks and behavior, I left. read more

Amazing store! All the employees are extremely helpful, specially the manager Delon. As soon as you walk in, they greet you and they are very friendly. Definitely my favorite GameStop. read more

Made an online purchase for a pre used game and which said it was available at this GameStop and I called to verify multiple times to verify if they did have it. I was sent to voice mail everytime. When I did my pre ordered pick up purchased and went to go pick it up I was told by the workers that they didn't have it anymore and I had to wait multiple business days for my money back such bad employees read more

The staff here are always amazing. They are consistent and go above and beyond. They are personable and genuinely try to help you pick the best product for you even if it isn't the most expensive. read more

We waited in line to get the switch 2 and everyone was so nice!! Facundo in particular hung out with us in the back of the line. And all of the employees gave us pizza! Couldn't speak highly enough of the experience. What a fun launch night!! :) read more

Generally a very positive experience. Consistently good recommendations from staff, although they definitely have a certain genre preference so don't limit yourself. Far better price and selection than other locations elsewhere in my opinion. I received a damaged game and they replaced it no problem. read more

I had a very disappointing experience this morning when I was there with my 10-year-old son who wanted to buy a game. The used 2019 game he wanted had a price tag of $2.99, but when my son asked the employee if it was really that price, the employee checked and told him that it was actually more. His response seemed strange. The discrepancy between the advertised price and the actual price made me question him especially since it involved a 10-year-old kid. I expressed my disappointment to the employee, explaining that it is not normal practice to raise the price after it was advertised differently. The employee then offered to sell it to us for $2.99, which only added to my frustration. Was he trying to take advantage of a kid? Anyway, we didn't buy anything and went to Best Buy instead. Bought the 2024 version for $30 less than GameStop. This is the last time I'll ever step foot in this store again. read more

I visited this store location on 12/28/24. I did a couple trade-ins and purchases under one transaction. I made 4 purchases. I have so far played two game since that day. When I was ready to play the next game, I noticed the box is empty. I then checked the other box and that was also empty. Out of the 4 games I purchased, 2 were game are missing. I still have my original receipt so I wanted to confirm if I was charged for the games or not. Not only was I charged for games I didn't receive, but I was also charged for game warranties which I said I did not want. I can understand that the employee, Delon, could have forgotten to include the game discs, but how can I justify adding game warranties I clearly told him I did not want? On top of all that, Delon also used another Pro member's membership. I know this because I can see someone else's name on the receipt being thanked for shopping at GameStop. Is this not also a privacy concern? I have made multiple calls to the store over multiple days and no one answers the phone. This has been an extremely disappointing experience because I feel like I got scammed and taken advantage of. read more

The only reason they have a three star rating is because of friends and family helping them out. I called four times and went through prompt with then rings twice before going to a busy tone. I thought ok maybe they are busy so I'll stop by. I was mistaken as I don't know what was happening but when the person came from the back room to say hello it was super suspicious like they just sniffed a line of coke of someone's ass or they actually got caught having sex. How are kids allowed to go into places like this by themselves? I could have saved a damn trip if they had just picked up the phone because they didn't have a copy of the game in question. Instead I witnessed sadness and honestly a trash pit of a store with free mountains of dust with every purchase it seems. Glad I sold my stock when I did as I wouldn't invest in something I don't believe or shop with. read more

Bad GameStop only has use stuff not worth it at all you should mite as well say we don't got Xbox's shit GameStop here bad review and bad customer service hopefully your store close read more

A+ customer service ! (Thank you Jess. You are up there and leading the best in friendliness and helpfulness). The Manager was great. They gave us some promo Pokémon cards and they were just on point assisting us. Clean store. Cool products. They had Pokémon cards that other places did not have in stock. Thank you. read more

The experience here is pretty good. The store is quite large and there is a decent selection of merchandise. I got a fair deal my trade-ins for my console games. The staff was friendly and engaging. read more

i ordered a item in this location pick up in store. It was a 40 minute drive and then when i got there i get the bs that they say its not in the store even though i ordered it online and they said it was available. Dont go here they suck lazy af read more

Really sad customer service I tried calling like 4 different times and after a few rings a busy tone. Can't even get in contact with this place or any other gamestop. read more

I want to give no stars because how do you not answer your phones 3 minutes after opening. Your telling me that you guys are that busy. That no one can't answer the phone. Ridiculous. read more

I love GAMESTOP and this location is just amazing. These guys are doing their best for the customers and I really love this place.

I bought a PS4 for myself it dosent even work and they say it's new and then they get me a used one I would recommend not to buy anything from gamestop. read more

I will never go anywhere else, GS! You are there for me when I need you...when I need to dump loads of money on Legendary Editions of games...to help me dream about the joys that Prestige Editions will bring me...to help quell the anger brought on by headsets that crap out in the middle of games...to send me beta codes when I need them. We talk about weapons. We talk about maps. We swap gamertags. You help me maintain my status in my coterie of geekdom. You're the next best thing to my dog. read more

I'm well aware this is COVID era but their sign says only 5 customers at a time but there were only 3 people in the store while a whole line formed outside. The people who work here are nice but they need to be consistent or else they will lose business with these silly lines. read more

Located in the Ralphs/Best Buy shopping center near Overland between Venice & Washington this Gamestop has served the community well for several years. I'm a long time customer and have always received great service here even though the employees and management have changed. The selection is great, the store is well organized and they always go the extra to help you locate a game or item you might need at another location if they don't have it. I'll definitely be back here again. Oh and that Shawnette girl working there is pretty damn hot and knowledgeable about games, that doesn't hurt either. read more

GameStop - Videos & Video Game Rental Near Me - Culver City, California

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Came here to kill some time and browse after dinner. Loved playing the new Mario Bros game on Wii, but we kept dying after like 30 sec. LOL Huge parking lot here. In a strip mall with a lot of other eateries, a clothing store, gym, and Rite Aid too. read more

GameStop - Videos & Video Game Rental Near Me - Culver City, California

Went in to return a mic that I purchased the day prior and the associate said "I can't return this because the seal is broken." Okay that's fine, I needed to buy a controller anyways so I purchased that. Went home and unboxed the controller and the seal was broken....Now I'm left wondering did I buy a refurbished controller or did the employee not know the refund policy and screw me out of a refund. Place is always super slow you're better off going to best buy in the same shopping center. read more

I had such a bad experience there today. ! I was going in trying to get a new copy of a game that just recently got out (2 weeks ago) . Online said they have copies. The gentlemen on the cashier also saw there should be copies. ....But by all means (!)- he could not find it!! Leaving me unnecessarily waiting for over 10 min while he himself had no Idea what to do until he eventually just wasted another 5 minutes looking in the same drawer like at least six times. Like the game would just magically appear after he didn't see it the second or third time?! Hello ?!? Eventually, I as client had to do his job and find a solution. So I thought and ask him for a Digital Code Kart of the game as he was about to sent me away with empty hands and wasted time during worst traffic hours. Luckily I had the idea with the digital code at the end but that was his job to offer me in the first place. I also was not compensated any other way. I was shocked and just happy I was able to stay calm. The manager was gone and the one supposed to help out (she was there from another location) was also absolutely unhelpful and left the location that minute- not willing to help out her obviously struggling co worker. That was just a no go situation and does not deserve 2 stars. I hope they get it right read more

My mother gifted me a pre-owned iPod Nano Gen 5 8GB from this GameStop location (I picked it out of a line of other pre-owned iPod's on display in the store). The iPod dies fast on a full charge (it usually lasts between 30minutes-to-1hour on a full charge). I truly regret keeping the iPod. Note: When you buy any new or pre-owned product from any store, truly test the product out and be aware of the store's return/exchange policy for that product (GameStop's pre-owned merchandise return/exchange policy is pretty stiff). Be especially vigilant with buying pre-owned electronic goods (whether bought for yourself or others). For the record: The condition of the iPod when purchased was okay (it had some minor surface scratches). The iPod's performance is what wreaks. read more

I have to thank the two young men that helped my son and I out today. These employees were the consummate professionals and handled our business with courtesy, honesty and professionalism. I only wish that I had gotten your names to thank you personally. GameStop is lucky to have you as their representatives!!! read more

They never answer the phone! I've been going to this store for over 5 years & every time I've called to ask about something or check stock they never ever answer. Then I actually show up to the store & it's only 2 customers in there. There's no real good reason why they ignore the call. Whoever is the manager of the store needs to do a better job read more

I had good service last time I went here but they need to change the open time on the app it says 10am on the app but I got here and it doesn't open till 11am. Luckily there's a Dave's hot chicken next door read more

I don't have much to say about the store itself besides it's just like any other GameStop. The problem I have with this place is that they never pick up the phone. I've been calling for days, over and over again, trying to ask them a question. I've been calling so much I feel like a spam dialer. But they NEVER pick up, and the inbox is always full. It's like they are purposely avoiding phone calls. I've called other GameStops as a test and always end up getting through to someone after a few tries, but this place never answers, in my experience. If you get through, consider yourself lucky. read more

Lazy staff that doesn't answer the phone and close up shop 30 minutes before the store hours. Such a shame that out of all the gamestops that closed, this one stayed open. The staff here is a disgrace to business. Avoid this location unless you're going to the store to slap the manager read more

So tell me why I had to literally call another store in order to get answers on one of my pre-orders from that particular store. For whatever reason this store has a MAJOR issue with answering their got damn phone!!!! I really don't understand. I shop at this store purely because it is convenient. I am going to stop giving them business after this and go to Gameplay which is down the street from there. The people their are truly a joy and they always have EXCELLENT!!! Customer service. I'm not sure the name of the manager there but he is driving that store to the ground. The dude has this weird gamer, awkward vibe going on and it's like dude if you don't want to talk to people then maybe this is not a job for you...sorry. Something needs to be done! read more

Wanted to find out about the elden ring midnight release, I called the store 7 times over a 3 hour period before I ever got a hold of a customer service associate who proceeded to tell me the cutoff for preorders "at their" store is 3pm... since I waited so long to get a hold of someone it was now 8 minutes until 3pm. Needless to say I did not get my game AND I purchased ON MY XBOX for SAME PRICE + NO GAS TO THE STORE. No wonder GameStop is going out of business read more

Thank you wonderful GameStop employee - whose name we did not get :( - for helping me and my roommate find these Pokémon posters! We're so happy :') read more

GameStop - Videos & Video Game Rental Near Me - Culver City, California

Man, I usually love game stop but I recently had a pretty bad experience. I went last Saturday and my friend and I were looking through the ps2 games (looking for some good oldies). My friend saw a stack of ps2 games that was out of place (it looked like it was going to topple over) so he placed them back on the shelf. Some younger girl, with short hair, in about her mid 20s yells "leave those alone!" and runs toward them and says that she was putting them in alphabetical order. She didn't say sorry, excuse me, she seemed very annoyed when he was just trying to help. Earlier that same lady was very unhelpful to a mother who was looking to get a Nintendo DS game for her son. It was obvious that the mom was completely unfamiliar with games. She was trying to get the employees opinion on a game but the employee just said, "It's an RPG game with lots of reading" and used other terms that obviously confused this lady sort of condescending and with attitude. This experience made me not want to buy anything. The other lady behind the counter was very pleasant and actually took her time to talk to customers. Which makes sense considering there was no one waiting to talk to them. read more