Their Staff was not helpful or greetful or even tried to help at all, just plain telling me to…read morecancel your order and wait for refund after calling them prior and said i just need an ID and drove all the way there to pick up and got Nothing! Clearly they don't want your business here and they just want to get paid and not care to make a sale I Purchased a phone online, i got the Confirmation Number and printed it, brought my ID, showed my Card that shows on the receipt that its the same card used for payment Instead of trying to resolve a simple common sense buy and receive, you paid, got your ID,Card,Confirmation Number, Receipt all printed and the wouldn't give your purchased item and made you leave empty handed. Whats the point of making me print the Confirmation Number and receipt online???? All that for Nothing!!! They dont give advice on what to do next unless you asked them, they just dont care and watever attitude, they just said cancel your order and that's it no apologies for inconvenience just unprofessional, lazy, no care attitude

Service reps not knowing the same information pertaining to phone plans and credit checks. Reps…read morewere dismissive

This is a first class operation bought a TV one day at a lower price than Costco and Amazon…read morefollowing day was delivered and hung the insulation crew was first class. They were quick totally professional the job is seamless no wires are exposed totally clean. I am corporate office conference rooms every day. This job matched what our corporate offices and government offices look like even better. I highly recommend Steve in sales as he delivers as promised and Robert the mounting technician who was amazing. Folks I don't know about you, but you cannot take quality good service for granite these days and this company highly delivers.

To anyone reading this review, the people at the Big Screen Store rate a 15 on a scale of 1 to 10…read more I purchased my TV from them and that was a seamless experience. Actually enjoyable. But I chose to have it installed by a competitor because I am a subscriber to the competitor. Let me tell you there was nothing "best" about the competitor. In the end, I had to cancel the installation order and return to the Big Screen Store. I explained my plight and my TV was installed within five days. The two young man who came to install it, Taz and Ray, were polite, efficient, on time, cleaned up after themselves and walked me through the functions of the television. All in all my experience of the Big Screen Store was outstanding. Thank you Steve (the sales person) and Taz and Ray, for absolutely STUNNING customer service!!!

Love the store and the staff. Have Hegel, Pro-ject, Totem, Naim, JBL and (most importantly) Marten…read moreproducts I've purchased from them over the years. Great "after-service" to make sure everything is working properly. They've never over-sold or pressured. The best in the D.C. area for sure for high-end Hi-Fi (including what I think of as affordable high-end).

Command Performance is a fun little audio shop focused on quality two-channel stereo. Jeff and…read moreJohn are great guys who clearly love audio and know their craft in great depth. They have a wide variety of used items as well as several very fine lines for which they are certified dealers. They run the audiophile gamut in terms of price. As an example, they have the basic Project Debut all the way up to a Clearaudio Reference Master. I was pleased with the candor of their advice. For example, they urged me not to replace certain items because what I have is already plenty good. Many stores would have tried to sell more stuff rather the help the customer get it right and save money. Three separate times they gave me advice or a solution that involved no money changing hands. They also listen. How a person hears is like a fingerprint. We're all different. I told them the type of sound I enjoy and they tailored systems extremely accurately to my preference - and told me several times that I would not like certain expensive items so not to bother. Bottom line: it was about the customer sharing their joy in listening, not about moving boxes. Be prepared to spend some time if you visit. Between the beauty of their inventory, the joy of listening to beautifully reproduced music, and the infectious enthusiasm of the staff, time tends to fly. Finally, don't neglect to spend some time with Command Performance's most charming and enthusiastic employee, Bella the Audio Dog!

First time at this location and I would say it is very clean and spacious. Employee who helped me…read moregreeted me quickly and was able to take care of me while at the same time finishing up with a customer he was dealing with when I walked in. He grabbed my new phone handed it to me in a nice Verizon bag and I left. They also have pick up lockers on the outside of you don't want to walk in the store. I like the area it is in many other stores and businesses that you can take are of all your errands without driving too far. Will be back!

Came in to upgrade an old phone. Customer service was great- Cameron was my technician and was…read moreprofessional and patient. I'm not technologically gifted so the small fee for "set up and go" was worth it.

I was so frustrated when I cracked my mac screen and was quoted a price by Apple that was the cost…read moreof a new laptop. I reached out to Valentin on yelp and he responded to my inquiry right away. He was able to come fix my laptop screen on the same day for significantly less and gave me so tips on avoiding cracks in the future. He was mobile, so he came to me and was super efficient. I am so glad I have a working laptop and recommend his services

From the owner: Techload is a service-disabled veteran family-owned business that provides cutting-edge electronic…read moredevices to individuals and organizations. Infused with the values of discipline and dedication, our curated selection of smartphones, smartboards, tablets, laptops, and accessories reflects a commitment to technological excellence. More than a mere transaction, we offer personalized service and a sense of community, treating every customer like family.