When trying to get something at my local Virginia Beach store from REI there was going to be a long delay. They searched for stores in the area that could accommodate, and the Woodbridge store was one of them. I paid for the item in Virginia Beach and had it held in Woodbridge. The next time I was in the area. Took a bit, but I did connect with them and it went off without a hitch. Customer service was fantastic and most importantly they had the item that I wanted ready to go with no delay. The store is different than Virginia Beach and I really like the way it was laid out with multiple levels. Things were organized and neat like I've come to expect a REI. Really great selection of so many things I like. The value is relative, because I view the quality of their items to be exceptional and worth the price. I would recommend an as well would say that the area that this was built in has a ton to offer. It's an upscale outdoor shopping area. read more

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We love REI! This is a great location with awesome staff. There's a good selection of camping gear, biking gear, and shoes at this location. There's also a decent ReSupply section! We love to stop in and check it out for any deals on pre-loved items. read more

Such a big fan of the store, but they are really bad with their online inventory. I tried to order this specific pants. At first it shows that they had them in DC so I went there and they didn't haven't them on hand as it was ''an online error'' as they claimed and told me to order them to pick up in Woodbridge, but guess what? I placed the order hoping I would get it before my trip. Their tracking order number has moved at all, so I contacted CS and apparently they lost my order, it was supposed to be here yesterday but it was sent to some REI store in NYC, ''a flaw on their system'' and ofc they can't refund me the money until they find the order. At this point we should just skip REi stores and buy it straight from the brand store. Very disappointing! read more

Didn't find the ideal hiking boots I wanted yet I was very impressed with the layout and interior design of this store. I like how they resell almost like new used items and their library of books for sale. We bought some hiking books of the parks & nature trails in Virginia and browsed both floors. Most of the items I saw and wanted were outside of my price range and items I would not use so much or need. Definitely a store to check out for outdoor recreation, camping, hiking, and sportswear. read more

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We are members of REI. We spent over $300 on two pairs of pants and we can't get a bag from store to take them home. Then we asked and we were shamed for inquiring about the "no bag" policy of this store..... read more

Amazing customer service!! Each of the staff members were so kind and willing to help. In particular, Chip at the backpacking table was the best. He helped me prepare for my whole backpacking trip, let me test drive many great backpacks, and when he recommended products, I could tell that he was genuine and wasn't trying to oversell anything. 10/10 would go back. read more

I'm a fan. This REI store is at the end of a rather windy mall, to get to which you have to pass at least 2 stop signs. The store itself is stocked, clean and there are seats to relax. The staff asked questions and was very helpful. It is a great place to shop and spend time! Review: 4.5 read more

This afternoon I was at the REI store training with Semper K9 with my service dog, initially I was by myself (no one was around me) looking at bike lights for my sons friend, I removed my mask because I was unable to breath, my heart rate was elevated - which is usually an indication that I'm about to have an anxiety attack. I was with my service dog, which is the exact reason and purpose for her training. I was approached by Jacob and when the dog trainers came by to talk with me and ask how I am doing, I had my mask covering my face with it lifted on the side to help with the airflow and help my ability to breathe. We were approached by the "visiting manager" Kevin and he asks me to put my mask on or leave the store. I explain to him my mask is covering my face (it was angle on the side to allow airflow) but I can't breathe, And That my heart rate is elevated due to anxiety attack, I even try to show my Garmin fenix 3 HR, my bpm was at 160, my resting heart rate is normally at 68. He was only interested in telling us that due to equality and inclusivity practiced at REI I needed to continuously wear my mask or I can leave and utilize curbside. The Semper K9 trainer attempts to educate Kevin but due to the lack of understanding and analyzing words, Kevin had already decided we were trying to get away with something instead of utilizing his critical thinking skills and understanding what the guidelines from the CDC actually are. ...I shop at this REI quite frequently and Its always super chill and the customer service is always awesome but I'm guessing every one is on high alert because the "visiting manager" is on deck creating an atmosphere of stupidity. It's frustrating that people can't use their critical thinking skills to make good and common sense decisions. I would argue that avoiding an issue where I may need EMS by simply allowing myself to breath, calm my self and reduce my heart rate by simply removing my mask for a period of time is a much better alternative than the other. I'm not infringing on anyone's liberties or rights by lifting my mask and avoiding an anxiety attack, all I ask is that others not to infringe on mine. And lastly, equality and inclusivity was used rather fast and lose by Kevin; let's dissect this for just a moment... I was treated unequal and not inclusively when I tried to alert him of my disability, even after the attempt of explaining what was happening. I was dealing with my exact disability by having an anxiety attack and the "visiting manager" was not at all able to react appropriately. I was asked to leave and use curbside... seriously? I'm not asking for special treatment; i didn't need anyone's help or assistance and when Jacob finished, I assume he alerted others that I was not following their equality and inclusivity rules. Everything about the altercation was inappropriate and mishandled. I treat all people with kindness and grace, I simply ask the same in return. read more

REI - Store floor - Rock Climbing Near Me - Woodbridge, Virginia

Looking for hiking boots. The selection was okay, although they were out of my friend's size in some brands. The salesman, Will, was exceptional and he patiently walked us through our options and made suggestions that would help ensure a comfortable next trip on the trail. She chose Merrell Mid Waterproof Hiking Boots. I'm sure I'll be back for my pair soon! read more

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Can't praise the bike shop at this REI enough. Every time I come in they are ver knowledgeable about all the equipment I need but have been going to a local bike shop for any bike repairs. Not any more! I had 5 flat tires on my back tire during a weekend trying to ride multiple times, tried to fix it myself and went to the local bike shop where we just kept changing the tube. Went to this REI bike shop and within 10 minutes they found the issue being a little piece of metal in my tire. Boom fixed and back on my bike. read more

REI is a Co-Op, it makes sense to buy a lifetime membership to get your savings. What a great buying experience today. I was looking for the Osprey Farpoint L40 backpack. The store in Fairfax was out of stock, Amazon was out. I talked to a guy named Frank, he checked in the computer and said it showed there was one in stock. I told him I was driving from Manassas so he said 'let me put eyes on it and make sure it's here before you drive down'. He called me back in about 10 minutes. I showed up and it was there. They are having their annual 20% off Member sale today thru 5/30. A nice discount on a quality pack. The sales person, I think Andrea was her name, was very helpful in helping me try it on for fit. Easy in and out and plenty of stock on two floors where you will find quality merchandise and great service.. read more

Had Mackenzie help us with picking out our boots. Could not of asked for better or more knowledgeable help.

We placed an order for a 20 ounce red Yeti rumbler (fancy thermous) and drove 30 minutes to pick it up-they took our name down and said it would be waiting for us. Guess what? When we finally got to the store they said they didn't have it. So basically they flat out mislead by saying they would reserve it for us. I have to wonder did they even have the red tumbler? Manager said REI must have sold it by the time you made the call and now (literally 30 min time frame). My advice don't try to reserve anything as they do not actually get it. I was very disappointed by the lack of REI customer service as that's what they are known for. Website could also use some rework as it will let you place a product for something that is out BUT then a day later you will get a cancellation notice. Overall, we ended up getting the dark blue rumbler...BUT we wanted the red. read more

This REI is near work, so its convenient if I know what I'm looking for and just want to drop by to pick it up. But I'm not really a fan of the store layout (2 levels) as most of the things I'm looking for are usually on the upper level. Nothing like having the primary floor basically be "not what I want" with the exception of bags and pets. Things like shoes, most clothing, exercise/yoga supplies, etc are all on the 2nd level with the first one being mostly tents, bikes, and other outdoor equipment. Like I said its OK if I just have to run in for something - but I like the stores in Fairfax and Bailey's Crossroads better for wandering around. read more

I went in to get a metal utensil set for my son's camping trip. Nothing fancy, not a big deal. I was greeted by an employee on the floor who took me and my son straight to the rack where they were. Very nice, friendly, no pressure or problems. Fast forward to the cashier- I go up to pay, he asks if this is my first time here. I say yes (my mistake), and he asks if I had gone to visit the garage sale section- I politely say no, this is all I need. He then says 'well if you won't visit the garage sale, then you need to be a member of the REI club- it's only $20 for a lifetime membership'. I then say - again- no, I just need this one item. The cashier then says, 'well big spender, your total is $9.49'. I was shocked, but kept my cool since my son was with me. I pay, leave (mad), and go home. I call the manager when I get home to tell him my experience, and because of that I won't be back. His response, 'sorry you had a bad experience'. That was it. No offer to speak to the employee, nothing. I asked, 'that's it?'- he replied 'yep'. I then told him I would be all over Yelp with this experience. Nothing. No way on earth I'll go back there, and I will tell everyone I know about the experience too. read more

Amazing business. There's a reason REI is so successful. The employees are knowledgeable and helpful, for both beginners and advanced outdoor enthusiasts. They cover a wide range of activities, from mountain biking, road biking, recreational kayaking, sea kayaking, WW kayaking, hiking, backpacking, car camping, etc. . If you need gear for an upcoming trip and have nothing in mind, REI is the place to go. As someone who overnights outdoors at least monthly, 4-seasons, I highly recommend the membership. It's a lifetime program, and if you pay your cards right you can get $20 store credit, essentially making the price null. The used gear selection is incredible, combining good prices and confidence in quality. REI is also a great place to find connections to other outdoor enthusiasts. Seriously one of my favorite stores. read more

REI is one of my favorite places, but this one will get a 3 star rating for now. Went to the used gear sale on Saturday (got there at 0530, first ones in line, hoping for awesome stuff), and was extremely dissapointed. The prices were ridiculous. Typically, these sales are a good time to find quality used gear in really good shape for really good prices, but whoever was in charge of pricing this stuff on Saturday had lost their mind (at least for a little while, it may be back now). I ended up buying absolutely nothing. It wasn't worth paying almost full price for something that I wouldn't be able to return. If I really wanted that item, I would just pay full price for it and have the luxury of returning it at any point for a full refund. I am sure that the sales will get better in the future, as I believe this was the first one that this fairly new store has hosted. I will probably give it another shot, but may have to get used to the idea of heading back up to Fairfax for these events. With all of that being said, the store itself is fantastic. The staff is friendly and helpful, and I don't mind shopping there one bit. 4 stars for REI itself, 1 star for the gear sale, lets round it up to 3. read more

I simply love this store. I find it to be well stocked with plenty of options, clean and organized, and full of friendly staff! There are two floors and some outlet items tucked in as well. I often order online for in store pick up and shipping is quick, along with the actual pick up experience. Make sure to join to co-op, because you'll be back before you know it. read more

I love REI! Recently I went to the used gear sale at the Woodbridge store. I have been going to these sales for years now and this was by far the most over priced one. Some gear was barely 50% off! I didnt end up getting much and the stuff I did buy i probably paid a little too more for. Let me give you some examples: Fairfax attic sale: Petzel head lamp: MSRP $90 - Paid $26 (70% off) REI Kingdom 6 tent: MSRP $430 - Paid $53 (88% off) BOB Ironman double jogger: MSRP $500 - Paid $50 (90% off) REI 3.5 Camp bed: MSRP $130 - paid $26 (75% off) Mountain Hardware Monkey Man Jacket: MSRP $115 - Paid $30 ( 74% off) Those are just some of the deals from the Fairfax store. Some brands typically sell for higher than others like Patagonia, Sierra Design and Arc'Tyrex. You expect that going into the sale. Here are some of the prices from the Woodbridge sale. Keep in mind, i didnt actually buy all these items. Some i purchased, some by my friends, and some i just remember the price. Osprey Aragon 80 backpack: MSRP $269 - Sale price $179 (33% off - not great) OR TouchTec gloves: MSRP $109 - Paid $35 (70% off - not bad!) JetBoil Sol stove: MSRP $119 - Paid $38 (70% off - not bad!) Salomon trail shoes: MSRP $100 - Paid $50 (50% off - not great) REI Camp dome 2 tent: MSRP $99 - Sale Price $79 (20% off - really bad) The prices were still really good on some things but I found myself putting many down because the price seemed too high. At the Fairfax store, I find myself trying to figure out which deal is best and putting stuff back because I dont want to spend too much but it is hard because everything is so cheap! Maybe Woodbridge will shape up for next one. read more

Great staff. They quickly help you find what you are looking for. Very large selection of brands.

Pretty great. It's like a FAO Schwartz for camping, biking, hiking, well anything outdoorsy. We were in town for a half-marathon, and they had a great selection of protein bars that I haven't even heard of. I've been shopping REI online for a while and it was great to actually go to one of their physical stores. I only hate that the closest one to me is in Jacksonville. I need one in Tampa! read more

I can never get enough of this place. I wish I could live here. This specific store is a bit smaller than many of the others I have been to, but it's still just so wonderful. read more

I stopped in here to look for a bottom bracket for my road bike. This store has a insane amount of bikes and gear so I walked in pumped. This location carries cannondale bikes in stock so that was a plus because I was looking for that style bb. On going over to the staff at the maintenance area for the bikes I asked about the part. The guy seemed very confused about what size I needed because I just recently got the bike. I told him rei previously carried the bike and asked if he had a data base to look up what kind it was. He said they are unable to do that and I would have to bring the bike in or take the bracket off and bring that in. I was very disappointed and frustrated because I was in a hurry to get my bike moving again. I love rei but I just don't understand how you can't help me when I have a bike brand you carry and a bike you used to sell. I won't be returning to this location with the unhelpful bicycle department. read more

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Came in the store and the customer service rep was super helpful and kind. The store was clean and also easy to navigate to with an upstairs and downstairs. I came just for some good trail, training, hiking shoes and the gentleman helping me was patient and understanding and easy to speak to. He made great suggestions and even took time to pick out clothes I would like and need for where I'm going. I have a new respect for REI because I don't camp or hike and was lost and clueless and got the help I needed. read more

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Overall, great employees that delivered excellent customer service! Really helpful employees that went above and beyond to make sure we had everything we needed. The store was clean and well organized. No complaints! read more

Jeromy at the bike shop is great. He not only helped me with my bike but took the time to explain how it worked. Most repair shops I go to make me feel like the enemy, but here I felt welcomed and appreciated rather than a nuisance. read more

The staff are fantastic and the store has a great selection of all your serious outdoor supplies. Great selection of shoes and boots, excellent packs and hydro packs, and as good a selection of quality outdoors clothes as you will find anywhere. The layout is not the best thing about the store so you spend a few more minutes getting around and seeing everything you want or need. read more

Not quite as big as the fairfax or baileys crossing store but still enough to excite all outdoor fanatics. It's great not having to drive 45 min north! Great staff as always and it seems as they're going to offer just as many classes and trips that we've all grown to love. read more

This store is warm and inviting. There's a good selection for the things that I need to get at an REI. The online pickup is very quick.

Excellent experiences at this REI, have had wonderful customer service experiences on every trip. Even on one trip where they were incredibly busy, the staff member switched their focus over to me and gladly answered all questions I had and helped me out for 15 minutes. The stock is good but not great (at least when compared to the Bailey's Crossroads store) but the staff makes up for it by owning the store's appearance and being supremely helpful and knowledgeable. On top of that, whenever I go in, everybody is extremely friendly and just a pleasure to speak with. The only reason I have to take one star off is due to selection compared to the Bailey's Crossroads store. Either way, I thoroughly recommend the Woodbridge REI for any outdoor activity related needs! read more

A nice establishment and was glad to see one finally come to the area. For some reason, this particular REI carries little to no geocaching supplies. That kinda stinks at least for me. Also, I'm not sure if it's like this with every store, but they constantly nag you about getting an REI card every time you make a purchase. No, I don't need 10% back a year from now on that three dollar protein bar. I finally did get a card so they'd quit bugging me. Anyways, nice store read more

I just found the coolest shopping area. I shopped at REI, JJill and Chicos. At REI I bought a pair of Chaco shoes. I love them. Nice store, nice sales staff. Go check out Stonebridge at Potomac Town Center. read more

Been going to this location since they opened, much closer to home than Bailey's Crossroads. The store is a bit small compared to other REI's, and the selection for gear seems limited because of that. The things they do have a HUGE selection in are clothing and shoes. The upper level seems like a clothing store and not a "recreational equipment" store. I've never been disappointed when I've gone to this store. I usually find everything I look for. Purchased I've made are my bicycle, my kids bicycles, helmets, camelbacks, bike shoes, winter gear like gloves, hats, and socks, climbing harnesses and shoes, other climbing gear like belay devices, carabiners and chalk bags, hiking and trail shoes, a foam roller. The list goes on. My only complaint about REI in general is the pricing. Everything is outrageously expensive, especially the clothing. The sales are good when they have them, but as a member, you only get credit on your dividend for things you buy at full price. It's a nice benefit to have, but I don't usually spend a lot in one year because items are so pricey. Otherwise, customer service is fantastic, everyone is super friendly, and the employees usually have experience in the activities you're buying gear for, so conversations go well. read more

I went there a few weeks ago to buy V-brake pads for my mountain bike. A common item. I thought it would be neat to check out REI so I went there. I was looking for about 15 minutes in the bike section and couldn't find them. During this time two associates ignored me and were in a deep conversation or something. I had to get their attention after the fifteen minutes and they had no idea what a brake pad was. I am in the cycling business as a mechanic and this is a very common part. Any associate should know what it is. They both had to chase down another associate to get the part which was stored in the back. Why was this part stored in the back in the shop? At my store they are in the common area. Won't be going back here again. read more

Not buying here any more. I used to buy most of my family's outdoor and hiking equipment here and at other REI stores. No more. Their return policy has changed and the management could care less. After spending thousands of dollars here, I will go elsewhere. Still looking at how I am going to get my money back for the few things that did not work as advertised. What a shame! This is why brick-and-mortar's are failing today. They fail to capitalize on customer interaction at the critical time; e.g., tryin to save $150 causes thousands of dollars in revenue. read more

Hands down the best customer service and shopping experience I have had in years. The staff was polite, knowledgeable and welcoming. When I found out that my vibrant 5 finger shoe I purchased online at a close out price didn't fit thanks to Andrew's suggestion to try them on before leaving. Molly the young lady with the bubbly personality searched stores several stores at one point calling a store in California to hunt down this particular shoe. Molly was able to tracked down the shoe that i needed and have it shipped at no additional charge. Thank you Molly and Andrew for your great service and you have a loyal customer. read more

I visited this REI location for the first time and had a good experience. I was looking for a pair of shoes and the sales associate really took her time to give me suggestions. She asked a lot of questions and didn't make you feel like you were taking to long to make a decision read more

Horrible experience in the shoe Dept. today. The salesman did nothing but to get a shoe for me after I tracked him down to ask for it, and disappear. When I asked if they had it in a half size smaller, it was a quick "no" and he walked away again. No assistance in getting anything else and no other suggestions. While sitting there i bought the same shoe (at the same price) from Zappos. Normally I have had a great experience at REI and am happy to support their business. However, not with the attitude of their sales staff now . . . read more

Like outdoors? This is the place. Good people, great gear that's hard to come by and a legit membership club that actually rewards you. I like this place a lot, check it out and you'll understand. read more

Last night I experienced one of the greatest examples of customer service by far. I travel a lot for work & I was on my way back to VA from MD, REI closed in less than five minutes & from where I was the actual store was around 10-15 minutes from my car. I called the stored with the initial intention to see how early I could pick up my 'Ice Blue Yeti 50' (freaking awesome color btw) because I needed it for work. Upon calling the store & explaining what I was calling about & such, one of the employees asked me to hold on for a minute. After a few seconds he told me that he'd talk to management & told me that if I wanted to come pick it up they'd wait for me to show up even though it would be well past closing time. Not only was I able to pick up my early birthday gift but I was also greeted with smiles & awesome attitudes. This place rocks hands down, every time I walk by, drive by or think of the store I will remember that these guys excel in customer service & will do everything & anything to make sure you have your pro gear when you need it. P.S this isn't my first visit to the store nor will it be my last but this was one of those experiences where you can't but help feel like the employees really are your friends. Keeps up the awesome work guys! read more