I bought a chest of drawers . When I got it home and removed it from the box the wood was cracked…read moreon the door . I returned it and they delivered me a new one shortly after I made it home ...No muss no fuss .

Super clean and organized! Amazing customer assistance and with a smile WoW! Who does that these…read moredays.

Disappointed to say the least, I paid for my furniture & scheduled it to get picked the the next…read moreday. After not even making it 5 steps out the store & trying to load it to our vehicle I noticed a HOLE at the bottom! It was not broken before but the fact that they even thought putting the furniture in a small plastic unsupported wheeler was fine? They kept dropping/tipping the furniture over resulting in it becoming more damaged. Honestly so frustrated since I really loved this furniture & now I can no longer have it. ZERO STARS!

I think whoever is merchandising this store needs a lesson…read moreOr two. The fact that carts can't even fit through the aisles without merchandise all on the floors and hitting stuff is crazy. Then all the endcaps are overloaded so when you pickup one item you're lucky if items don't fall off And it's hard to see what they even are selling when everything is rat packed. Then I went to checkout and the cashier was nice however: why are the pin pads not showing what the cashier is ringing up ? It's so shady then we were buying one clearance item and the tag was faded. Well the cashier asked the manager first help and I hear / see the manager take the tag off ( I guess the tag was for the wrong item ) so instead of her and the cashier communicating that they scanned it again full price. So when I saw that I said no I don't want it but she had scanned it twice anyway and only voided it once. So when I got the receipt handed to me I said you overcharged so she goes no I didn't you can double check. Sure enough I double check and she charged us for it so I had to go back to the register for a refund. Overall an annoying experience.

Service was excellent. The on-sight decorator (Regina, Woodbridge VA location) was simply awesome…read more Their manager Karla was terrific as well. The selections were poor at best, every item except the flooring and shower tiles was either on back order or discontinued. Even the floor tile we did selected was discontinued, but we were able to secure enough for our project. The vanity we selected and ordered was delayed, so we had to look for another vendor. The new vendor vanity was delivered in less than a week. Eventually the vanity we originally ordered did come in, but not until our bathroom was complete. Lastly, the value was very reasonable, and the only complaint I had was availability of product. Next time we would wait until all my items were on site before beginning the renovation. That said, I would certainly use them again.

Worthless management, prices not that great to make anyone go back. Staff not much betterread more

We got the doll bed. That thing sells out and is so hard to get. It finally got restocked, so my…read morehusband and I made the trip to pick it up over the weekend. We also grabbed the daisy pillow for an art project.

Customer service. Lying return policy The mattress I bought…read morewas never out of the plastic, never even played on but they refused to refund. Just NOT right!

I would NOT recommend Z&R Furniture -- aggressive sales experience and disappointing customer…read moreservice I purchased Southern Motion furniture from Z&R Furniture, and while I have been impressed with the quality of the Southern Motion furniture itself and the professionalism of the delivery team, my experience with Z&R's sales process and customer service has been extremely disappointing. The problems started during the sales process. The sales approach was excessively persistent and, in my experience, became uncomfortably high-pressure and coercive. I was repeatedly pushed toward making a purchase, and the experience became uncomfortable enough that I now believe this is the point where a customer should simply walk away. A furniture purchase should not feel like you're being pressured into making a significant financial decision before you've had adequate time to evaluate the product and price.Unfortunately I was not on my 'A game' the day I visited Z&R - and the sales team AND OWNER took complete advantage. My strongest advice: do not sign the sales receipt until you are absolutely certain you are ready to purchase. My experience was that once the sales receipt was signed, Z&R would not allow me to cancel the purchase even though they did not provide the documentation they promised. Knowing that beforehand would have significantly changed how I approached the transaction. I was also led to believe that I was receiving a substantial discount on the furniture. After eventually obtaining the actual product information and doing my own research into the specific Southern Motion models and configurations, I have serious concerns that the price I paid was not consistent with the level of discount that was represented to me at the time of purchase, nor was it comparable to other companies who openly place their purchase price online. This is where the lack of timely product information became a major issue. I repeatedly requested the actual manufacturer model numbers, SKUs, and product specifications for the furniture I had purchased. That information was not provided in a timely manner -- and by "not timely," I mean I literally did not receive the information until the day before my furniture was scheduled to be delivered. That delay was particularly problematic because without the actual product specifications, I could not independently research the furniture or compare prices with other Southern Motion dealers while I still had an opportunity to make an informed decision about my purchase. Had I been given the model numbers and specifications when I requested them, I could have researched the exact furniture, compared legitimate dealer pricing, and evaluated whether the discount I was being offered was actually competitive before the furniture was delivered. There was also a significant problem with communication surrounding delivery. My furniture was delivered outside the estimated timeframe I was originally provided, yet I received no proactive communication or follow-up from Z&R explaining the delay or providing an updated delivery timeframe. I had to pursue the information myself rather than receiving the level of communication I would expect after making a substantial purchase. To be fair, I want to make an important distinction: the Southern Motion furniture itself appears to be high quality, and the delivery team was professional and did a good job. My concerns are with Z&R's sales practices, pricing transparency, communication, and customer service, not with Southern Motion or the people who ultimately delivered the furniture. My experience has left me with the impression that Z&R is much more focused on closing the sale than taking care of the customer after the sale. If you're considering purchasing from Z&R, my advice would be: Do not let yourself be pressured into making a decision. Do not sign the sales receipt until you are completely certain you want to purchase. Get the manufacturer's exact model numbers, SKUs, materials, colors/leathers, and specifications in writing before signing. Research the exact products and compare prices with other dealers before committing. Get a realistic delivery timeframe in writing and ask how delays will be communicated. Don't assume that a large "discount" necessarily means you're receiving a good price -- verify the actual market price yourself. For me, the biggest lesson is simple: when a sales process becomes excessively persistent or makes you feel pressured into buying, walk away. You should have enough time and information to make an informed decision about a major purchase. I really like the Southern Motion furniture and had a positive experience with the delivery team. Unfortunately, those positives don't overcome what has been a very frustrating experience with Z&R Furniture's sales practices and customer service.

Buying furniture can be such a stressful life event--especially when you're trying to find a good…read moredeal without getting scammed. We needed seating for our small apartment that could comfortably fit two people and a dog while also being practical and cozy. As a book girlie, I wanted something perfect for lounging with a good read, and that's when I came across the Ashley Stupendous Oversized Chaise--love at first sight! But the price on the manufacturer's site? Nearly $1,200 (not including delivery) and a 4-6 week wait. Determined to find a better deal, I scoured the internet. Facebook Marketplace? Shady sellers, sketchy vibes. Other discount sites? Either seemed fake, didn't ship to my location, or had questionable addresses (seriously, Google Maps had me side-eyeing some of them). Just as I was about to give up and pay full price, I decided to narrow my search to local stores--and that's when I found Z & R Furniture. At first, I thought it was another "too good to be true" site, but since I grew up in Woodbridge, I recognized the shopping plaza and knew it was legit. Could I have driven over to check in person? Sure. But let's be real--I had books to read. So, after running it by my boyfriend, we decided to go for it. Best decision ever. Our chaise arrived in just 2-3 weeks--way faster than the manufacturer's estimate--and the total price with delivery was under $1,000! The delivery process was seamless. They called my boyfriend 30 minutes out, then called me again when they were closer to confirm details. Once they arrived, they carefully unloaded the chaise and brought it straight into our living room without a hitch. Since we're right by the elevator, no stairs were involved, but the whole process was still super professional and efficient. I highly recommend checking out Z & R Furniture for your next big furniture purchase. Not only do you get great deals, but you're also supporting a local business--a total win-win!

The service is lacking, place is pretty dirty; have to hike the whole store just to find someone to…read morehelp.

I will give them about a 3 1/2 because the store remained me of a big lots mixed with a TJ Maxx…read moretype vibe. This store stays open late for us late riser like myself. Which is great because I try not to "shop" at the same time as many others who have a 9-5 job. I woke a different schedule so later the store stays open the better for me. There is plenty of parking so no worries about where you are going to park. They have a array of clothing some high end brands at pretty good discounted prices and other clothing items ie shoes and purses are also available. At the tile I went I did not see any designer purses, but again I did come around 8-9 pm so most of those could have gotten sold. I did like the earring collection which was asking for some great prices. My collection is coming up just off of one visit to Gabes. They have a variety of snack type foods and other accessories, makeup items, workout gear/equipment, and miscellaneous things for the house. I would definitely come back but might try to venture out a little earlier to see if the selection is much better.

Decent little souvenir, knick knack shop. They have soap, lotion, seasonal decor, magnets and more…read more Check out the upstairs area as well. Prices were reasonable on some of the items others seemed a little overpriced.

Glory be is right!! This cute little shop embodies the very essence of Occoquan's quaint atmosphere…read moreand unique flair. This is a perfect stop for anyone looking for that special little gift or trinket for a friend or loved one. Additionally, and secretly (because I'm selfish when it comes to books), they have a small but selection of old but interesting books scattered throughout the store...don't tell anyone else. I didn't catch her name but the lady who works the desk is extremely welcoming and helpful as well. You need a decretive piece of wood art with a snappy little quip about wine or alcohol, they've got it. Perhaps you want something that displays your or someone you knows patriotic fervor, it's here. Or you may like a new dish or two as a centerpiece that strikes up conversation at your next get together, well then, you guessed it, it's waiting for you. There's no reason not to check this place out. Have some brunch at the Secret Garden Cafe then take a foot-tour of this amazing town, and pop in to see this place in all its glory. Enjoy!

1/15/22 This location gave off a better vibe than the last…read morestore, but when I went to get a price check on an item, a lady jumped in front of me. I really didn't wish to get into with her so I let it pass. Then it happened again and I decided I did not need the Captain Marvel Cup/Bowl. I did see on the back of the cup/bowl you can microwave and dish wash the cup/bowl after removing the plastic lid. This information is good to know. Still, I saw two employees in this establishment, but one of them disappeared and I could get information I need from him. Oh well, Guess I am not buying anything from this place.

Woman working the cashier at Miniso in the potomac mills mall, 4:58 PM on May 16 2026, is extremely…read morerude. She said something "timed out" on her end and to try the payment again. I showed her that they literally took the money off my card, and it hadn't been refunded immediately back either. She said it's Saturday so they won't be able to give my money back right away. I told her again that they took the money out (because I can't just pay for something and not get it cuz something went wrong her end, hello??). She said "there's nothing I can do about that, you're gonna have to come back another time" but with crazy attitude. End of story: the money ended up refunding a few mins later (so she was wrong about it not refunding since it's Saturday) and I ended up getting the stuff, reluctantly on her behalf. ALSO: the pricing is all wrong on lots of things. They cover the "MSRP" with sharpie and then write the actual price, but then the item get scanned and it's still not the actual price. This store is just a mess.

1/16/22 Yesterday I came back here with my wife. I wasn't…read morewearing one of my bracelets and felt a little naked without one. This is where ABC Collection steps in to help. I looked around at the new small and large dragon and fairies sculptures and liked what I saw. Although i did not buy any of these magnificent items, i did come across a bracelet with jade on them that I liked. I had my esposita pick out a bracelet for herself. These jade bracelets were sold two for $20.00. Since my bracelet it my hand, I got both of them. If it hadn't fit my hand, I would only gotten one for my esposita. The employee seemed only to happy to be selling something. I truly hope she gets more people in her store. Her store is located near the dead end of the mall. Still, I am happy this store is here.

Left two watercolor prints there to be framed and paid $549.08. They called and left a message that…read moremy order was ready. I drove in heavy traffic after work to pick them up. Only one was done. They seemed to have trouble finding the other. Very poor service. Very slow. Took several people are register to figure out the refund. I asked for a manager several times and the request was ignored. I will not return to their store or custom framing service.

This place has consistently gone downhill in the last six months. Tonight I asked for a 1/4 yard…read moreof two fabrics. The store is ill equipped to handle this. There is no fabric cutting table except for a small, mobile one that is not at all enough space to accurately measure and cut bolts of fabric, so you have to take them to framing and whatever employee is available cuts it. Tonight I watched this person butcher both pieces with incorrect measurements as well as crooked cutting with a dull slicer and scissors. I took them up front to the manager to explain that I was not going to purchase them. She was very rude when I tried to show her how huge one piece was and how small the other was. "I don't know math" she said when I told her I asked for a 1/4 yard. I tried to show her how much difference there was between the two pieces and she said "So don't buy them then, whatever". I walked out. This is the second time this week I have had a negative experience when asking for help. Same person cutting fabric was rude and waved her hand in the general direction of where she thought magnets were earlier this week. Combine this with the fact that the shelves are increasingly empty and there are boxes and racks all over the floors. It's starting to look like JoAnns before that went out of business. I have shopped at this store for years and will not be going back.