This place is amazing. They are always ready to help. And they actually answer the phone!…read more Chris helped me out today. I called him on the phone asking about something specific and he said he would be happy to help. So I came to the store and sure enough, dude went above and beyond to help me. Very kind. Very patient. Very helpful. As for their selection, holy moly! They have the BEST selection of any retro game store I have been to. Every console and accessory is secure and shrink wrapped. They have accessories galore for all systems. Their prices are VERY reasonable. Very competitive. This store is a GEM. Do not sleep on this place. Bring your friends and family who are into games. You won't be disappointed.

Good stuff good price gods people.............. Really…read morenothing else to say. Go here and you can also get games early. Shhhhhhh

This place is amazing !!! I took both of my boys and they gave them some free Pokémon cards they…read morehave a lot to pick out from and good prices the services was great and helpful ! Coming back for sure !

I asked one worker if they let customers go through bulk and he said yes, they have a lot though…read moreand most of it isn't sorted based off set, which was fine with me I don't mind looking for what I need. So as I'm checking out this other guy told me bulk is off limits until it's been price checked, and then told me my total of 58-60 cards was almost 30 bucks. I did the math, he charged me 50 cents per card and just counted the total up, talk about price gauging. Mind you, they had boxes of bulk stacked on top of each other, so who knows what's been checked or not either, watch me get a scolding for trying to master set some things. There's other card shops that actually do free bulk, I'm definitely gonna stick to them. EDIT: So after reading the other reviews left behind, I can definitely say they do lowball for whatever you bring in. I overheard this one couple bring in some cards that sounded rather high in value based on how the responses were for what they would offer and they were gonna give them a low offer, which I think they declined on some of the cards so good for them.

Great local game shop. I just walked out of here with three N64 games in hand after not planning to…read morebuy anything when I first walked in. This place is awesome. Unfortunately I didn't get the name of the guy who helped me, but he was friendly and knowledgeable. The vibe and atmosphere was great!

Over priced, soulless, and just devoid of actual passion. Imagine walking into your game store and…read morethe salesperson there isn't interested in selling but just saying anything that will get you out of the store. I don't go into a game store knowing exactly what I want every time but I would like to have someone who actually wants to be there and is craving conversation to be constructive about gaming experiences to make the buyer excited to purchase games. The sad part is I would have bought something but he just made me feel so self concious I had lost interest in getting anything. If you work at a game store. Be passionate about video games. Make a point that supports gaming that shows you want to highlight and sell. Not oh I'm into retro but um yeah you're into your opinion I guess. Wow dude... why not just tell me a game? A game? Any game? No? Ok I'm gone. Thanks though...

One of the more rare Book Off's that are well stocked in books and printed materials and has quite…read morea number of them. If you still read printed media or would like second hand books, this may be the place to go to. The only other Book Off I've been to that is inside a mall is I believe the Del Amo Fashion Mall. This one is a bit more organized at the very least. The biggest W, I've ever gotten were rare, affordable visual novel series items from the one in Riverside, but for the anime section for here, it's not the best. There are some rare goods, like a Gekkan Shoujo Nozaki-kun figure, but the prices are a bit atrocious. For example, an FGO Abigail Williams prize figure that goes for around $30, NO SHIPPING COST, went for $80. It's not even that rare or old of a figure, it just came out around a year ago. This is also my issue with the Anime Lab one in Little Tokyo. As well, as the anime section itself not being the most organized, aka the miscellaneous section and things on the shelves. Can never be my GOAT, Eco Town. Maybe there are gems there, but you definitely need to research prices, know what you want and how rare an item is, etc. The workers were busy helping customers and doing exchanges, so I didn't really get a chance to interact with them.

We love the BOOKOFF. This one is located at the Lakewood Mall. The store is like a huge library…read morewith all kinds of books, DVDs, comic books, toys, and lots of more interesting items you usually don't see in other stores. You can sell your stuff here in return for cash or store credits. My daughter was looking for a particular comic book and was able to locate it here for a discounted price. She couldn't be any happier. We now know where to go for a great selection of comic books for amazing prices. Service was wonderful which made us want to go back next time. Check it out if you love books.

These guys are awesome. Walking into A&J Retro Games felt like walking into a time machine…read more Imagine being 8 years old and GTA 3 just came out. You're sitting there staring at this game thinking this is the coolest thing you've ever seen. That feeling is exactly what this place brings back. I came in looking for a PS2 for my boyfriend's birthday and, honestly, I know almost nothing about video games. I was a little intimidated, but these guys were great. They knew their stuff, explained everything, and actually cared about helping me find the right thing instead of just making a sale. I had my 8-month-old with me, and they were super welcoming. I walked out with the perfect gift, and my boyfriend was absolutely ecstatic. You can tell these guys grew up loving games and never lost that excitement. If you're into retro games, or even if you're clueless like me but need a great gift, go check them out.

They are amazing From the time I walk into the door drop my…read moreproduct off they called when it was ready picked it up. It was just so much professionalism and customer service driven.

Went there for a OP release event! Place was a tight, but the community and owner John was awesome!…read moreMade it a very welcoming experience, would love to come back again!

Great atmosphere here! Tony and John make it real fun to come here each time. They are very…read moreknowledgeable and helpful too. I will be back for sure and thank you!

Stopped in to sell a couple of consoles and a game. Sally was amazing and her offer was great. Made…read moremy life easy. Met a couple of other customers, had a fun conversation, hopefully helped a mother and daughter out with something, and saw how perfectly Sally treated them as well. Awesome little shop, Sally was excellent, and they have a great selection of games and consoles. Definitely recommend and absolutely a small business you should support.

Waited a while to post a review, since I came in for a repair…read more When their initial repair to my PS5 didn't hold after a couple days, I took it back in. They stand by their work and fixed it again, this time with no further issues. They know their stuff, and back up their work. And considering how expensive buying new consoles is becoming, I WILL be going back for any future repairs!

A good selection of games. Had a good time here! Jacob was…read moreawesome and super helpful! Will definitely stop by again.

BUYER BEWARE: check your game discs for cracks! I came here…read moreon a weeknight and was pleasantly surprised with their large selection of retro games. I ended up finding Super Monkey Ball 2 on Gamecube in their caseless game section. Their customer service was good and they had decently priced games. However, I ended up having an issue with my game after purchasing and they have a strict return window. I played the game about 3 times on my Gamecube and the 4th time it stopped playing because there was a crack in the disc that got larger after playing it a few times. Unfortunately it was already past their return policy date so I didn't even bother coming back. Unfortunately I wasn't well versed in checking video game discs for flaws during this time and trusted that they would sell quality games here that could be played many times without breaking. I will probably not return to this store in the future.

This Best Buy is absolutely the best! Every time I've been in here, I have received excellent help,…read moreno matter the department. Last Sunday, I came in to purchase a new laptop. I actually went to a different Best Buy the night before and ended up leaving empty handed because that salesman would not leave our side and was too pushy. When I came to this location, the experience was completely different. Donaldo was the person who helped me. He was extremely patient, especially considering I had my 1-year-old grandson with me who was getting antsy! Donaldo answered all of my questions without making me feel rushed or pressured and mentioned that Best Buy employees don't work on commission, so there really shouldn't be any pressure to make a decision. He also explained the benefits of the $30 membership and what I would actually be getting with it. I appreciate that he took the time to explain it rather than just trying to sell it to me. I'm very happy with my new ASUS laptop and the experience I have every time at this location.

Overall, a very disappointing experience with Best Buy Mobile…read more Thirteen months ago, Best Buy installed a front and rear facing dash cam in my vehicle for $99. The installation took about 40 minutes. I remember because I was originally told it would take an hour, so I left the store and was called sooner than expected to come back. Fast forward 13 months. My dealership offered me a good deal to turn in my leased vehicle early, so I needed to have the cameras removed before returning the car. Since I planned to have Best Buy install the same cameras in my next vehicle, naturally I went back to them. The website didn't provide an option to schedule a dash cam uninstall, so I called Best Buy customer service. The representative was very nice and helpful. I explained exactly what I needed and that I intended to have Best Buy reinstall the cameras in my next vehicle. He initially told me the uninstall would cost $149, which already surprised me considering the original installation had only cost $99. After reviewing my history, he noted that I had previously had dash cams installed in two vehicles and said they would like to keep my business. He ultimately told me he would document the appointment as a warranty uninstall at $0. Based on that information, I scheduled an appointment for 4:00 p.m. that same day. At 2:45 p.m., the store called to confirm my appointment and even told me I could come in early. When I arrived, however, I was told the uninstall would cost $149. This led to a frustrating back and forth because I had made the decision to come to Best Buy that day specifically based on what their representative had told me. More importantly, I was turning the vehicle in to the dealership the following morning, so simply leaving and figuring it out later wasn't a practical option. What became apparent during the conversation was that there didn't seem to be a clearly established, published price for this service. We eventually agreed to charge based on labor: $49 for up to 30 minutes or $80 for up to 45 minutes. The technician explained that much of the time involved in removing dash cams can be spent removing the adhesive. I told her not to worry about removing the adhesive, just uninstall the cameras. Less than 20 minutes later, I received a call saying the job was finished. The technician was apologetic about what had happened and suggested that I call customer service again, spend more of my time explaining the situation, and hopefully reach the same representative. I explained that the representative I had spoken with was in a call center in Guatemala, so the chances of reaching that same person again seemed pretty unlikely. And here's the ironic part: when I got home, I put a little hand sanitizer on the remaining adhesive and scraped it off myself in less than 2 minutes. One additional observation: in just 13 months, the quoted price to install a front and rear dash cam has apparently increased by roughly 50%. My biggest issue isn't simply the price. Businesses raise prices. My issue is the lack of consistency and communication. A Best Buy representative quoted me one price, documented an agreement for $0, scheduled the appointment based on that agreement, and then the store presented an entirely different price when I arrived. When your customer service operation and your stores don't appear to be working from the same information, the customer ends up paying for that disconnect, in money, frustration, or wasted time. Between the significant price increases and outsourcing customer service to a BPO in Guatemala while apparently not giving those representatives the ability to provide pricing that stores will honor, Best Buy no longer feels like it is delivering the "Best Buy" or the best customer experience. After being a repeat customer and planning to bring my next dash cam installation back to Best Buy, this experience has definitely made me reconsider that decision.