This store does nothing but try to scam you out of money tried to drop my old phone off here after…read morebuying a new one i. Which it was evaluated at $700 originally at the store on rosedale these thieves tried to say they had to re evaluate the phone and tried to give me $300 I went back to the rosedale store and got my full $700 no thanks to these scum bags

Great customer service. Went in, after being helped the workers got busy. Spent little time on…read moregetting what we needed. Answered all questions and were knowledgeable about their products. No pushy sales people here. Parking is pretty difficult and limited to one handicap only

ZERO -STARSvisiting from georgia and i go to carters to get my grandkids some gifts…read more First let me start with how the staff was looking out the window when i arrived, i can see them staring at me & my sons as we're exiting the vehicle! weird right we proceeded into the store and right away the big gentleman standing at the door welcomed us in and then made eye contact with another employee who was coming from the back door, im assuming he must be the manager or something i'm not sure, anyways i can say the staff was very extra on customer service as we were the only ones in the store, maybe they were bored but it was awkward i felt as if they thought we were going to shoplift it's unfortunate that people of color still get this treatment any who!! we're in the store a good 30 min they insisted we sign up for rewards and a credit card, i said no i'm not interested then the gentlemen and another young lady were giggling and whispering not sure if they were talking about us or if they are a couple but every time i looked up they were flirtatious and they would say to me or the boys are u still finding everything ok & go back to whatever conversation they were having, while the big guy just stand by the door blocking as if we're gonna steal! my shopping experience was not so great, come on management you gotta do better and train properly

I love this location. Spacious. Friendly staff, clean and they have a great selection! I wasn't…read moreexpecting everything to be so affordable.

Ok so update, my last review I mentioned a super helpful employee but I didn't get her name…read more Well, I GOT IT her name is Karina! (I hope I spelt it correctly.) Anyway she was there again! My cousin and I literally talked with her for at least 10 minutes about the TADC movie and our thoughts on it, but if you ever visit hot topic and Karina is there, she's freakin awesome and one of the nicest retail employees I think I'll ever meet. However. My story does not end there! There was also this other employee named Armando! He was super duper helpful and honestly he was a whole vibe, amazing person too. He showed us where the Jax plush's were (my cousin and I both ended up buying one so thank you so much!) he also showed me where the one piece merch was!!!!!!! Anyway, hot topic is normally a mid experience you know nothing too awesome or out of the ordinary but armondo and Karina made it one of the best experiences ever, literally those two deserve the biggest raise they can get.

Let me start by saying that, as a 30-something Emo Kid, I have loved Hot Topic all my life, but my…read morelast few experiences here have really been a bummer. I have always loved how friendly and accepting the staff is, but the past few times I have gone in and experienced rude teen behavior from the staff! Let me give you one petty example -- My favorite band is The Used. I have a HUGE tattoo on my forearm of the bands' logo and I was wearing a The Used shirt when I approached the desk to ask if they had received any of the new merch that The Used had just dropped and was advertised at Hot Topic... The gal working the front desk (Wearing all My Chemical Romance stuff -- only relevant if you know the drama between The Used and MCR lol) looks at my shirt, looks at my arm, and then goes "The Used isn't really relevant anymore, so we don't carry their merch" in super degrading and snotty tone... I thought it was sort of funny, especially since THEY LITERALLY HAD A SHIRT ON THE WALL... Anyways, there is one guy - I think his name is "Jay" or something similar and he is super friendly and helpful and definitely way better than snotty MCR girl lol.. he is almost always working and happy to help!

I had the worst shopping experience ever today at the local Lululemon store. I scheduled an…read moreappointment for noon, during my lunch hour. I confirmed my appointment at 11:30am. I leave work and arrive at the store at 12:07pm. I checked in with the person at the door and she told me I was late for my appt and that I would be canceled or skipped. I explained to her that I was on my lunch hour and I had to drive there. She kept going on about how i should have texted or called if I was going to be late. She would not stop. There was a person in line behind me that heard the whole thing. I had to stop the check in person and ask her if I can go in or not. I walked in then she proceeded to tell the customer behind me that she had to wait because I was late. I spoke with the manager regarding the whole situation, which she did not apologize for or seem to care at all. This is the last time I will shop at our local store. Maybe the last time I ever shop there again. lululemon lululemon Bakersfield Ca.

I had asked a friend at work where to shop for my wife for work out clothing and she suggested this…read morestore. I went straight to Yelp to find the had a low rating mainly due to customer service. Not sure why because my experience what awesome. This store was once the Bakersfield Scuba location which appears that they took over the business that was next door because from my memory it's a lot bigger. The store was absolutely packed with shoppers and staff that was working there. At first it was hard to tell the difference because other than the few guys that were in there everyone was in yoga pants. I was promptly created by a cheerful eager to make my experience a good one young lady. I told her what I was looking for and within 5 to 10 minutes I had an outfit purchased for my awesome wife. I can see why my friend at work likes this store so much, between the awesome customer service and great selection of clothing for both men and women you could easily spend your pay check her. Hopefully everything fits so my wife doesn't some and spend more lol Awesome job!!! For those that gave them one star you should give them a second chance and update you review.

We went in today after an annoying phone call with Verizon. We should've just came in in the first…read moreplace. Daniel was beyond friendly and knowledgeable. He took care of our problem. He had to call costumer service himself but he did. We appreciate someone who knows what he's doing and is locked in and does it with such a great attitude!

Extremely Disappointed with the Service I rarely leave…read morenegative reviews, but my recent visit I came in expecting help with a simple issue, picking up a new phone and happy instead left feeling ignored, disrespected, and completely dissatisfied. the wait time was ridiculous -- I stood around for nearly 15 minutes while employees chatted among themselves, barely acknowledging the customers in the store. When I was finally helped, the representative seemed uninterested and rushed, offering vague answers and acting like my questions were an inconvenience. To make matters worse, they gave me incorrect information about my account When I tried to get clarification, I was met with more confusion and zero accountability. No one took the time to actually listen or resolve the issue properly. I've been a Verizon customer for years, but this experience seriously made me question that loyalty. I hope this was an isolated incident, but based on the attitude in that store, I'm not confident it is. Do better, Verizon.

Helpful employees even with difficult deadlines. This location in particular has staff with good…read moreattitudes and work ethic. Nice to see nowadays

Came to print out a few paperwork. They have their own self served machines if you wanna be in and…read moreout without needing assistance. It only costed 3 bucks to print out my papers. All I needed to do was send it to a certain email for the machine to receive it. Then I did want some papers laminated, so I headed to the desk to help me. The guy with long hair and glasses was helpful and nice. He gave great customer service and was quick. It only costed me 4 bucks to laminate. Overall it took like five minutes. Super easy if you have your stuff organized and know what you want to do.

We were happy to see that Alexis was working at the Rosedale Store. Alexis is friendly…read moreknowledgeable and helpful. We recently purchased new phones and had questions concerning our plan and billing , they weren't right. Alexis found the issue figured it all out, lowered our monthly, and a credit will be applied. All our questions were answered she was terrific. We're happy with all the features on our phones and our Verizon service.

Amazing customer service, Ashira and Alexis are awesome! Although this store is a bit hard to…read morelocate.