Not much to say, it's definitely a Gamestop, theyre usually pretty friendly staff every time I go, this time I had the pleasure of talking to Tea.. that's her name.. I thought it was a pretty name, and I told her, however, she was delightful to talk to and very knowledgeable on my hobby, I asked her the best days to come in to see if my product was in stock. She told me those days and gave me a couple of hints on the best times to come if maybe I wanted to catch them when in stock. Overall, great visit didn't pick up anything today next time?I'm ready to spend some money.I'll definitely come back as the prices here are cheaper than the one in the rosedale area. read more

GameStop - Nintendo switch two accessories. And you go in talk to Tea.. She's delightful and knowledgeable. - Videos & Video Game Rental Near Me - Bakersfield, California

Love it and every one is jarring it is the best spot 10/10 And it help me when I needed to find head straps for my quest read more

GameStop - Videos & Video Game Rental Near Me - Bakersfield, California

I originally went in to Gamestop to kill time and get out of the heat but after I was greeted by the sales associate Jackson and Tea, I was very happy with my experience and ended up leaving with 8 games for 3 separate consoles. They were having a sale where if you bought 4 games that were 20$ or under, you got them for 40$. The staff went that extra mile, asking me what games I liked playing and showed me games that I would enjoy or even games that would good for my family! I was extremly satisfied with my experience and I will be returning to this Gamestop because Jackson is my new go to for my video game needs. I totally recommend. read more

Appalling customer service. Somehow it took 15mins to pick up a switch. I had one question which the employee clearly resented answering. It was so bad it was entertaining....still won't be returning though. read more

Very bad customer service. Online it says open from 10am and it's pass 10am, and no sign of them opening up. Lazy employees.

OK I would never recommend this place ever again tell me why I bought a Funko pop at the cashier told me that they didn't have it in stock so I need to wait two days to come pick it up so I come the two days have passed next thing you know they said oh where's are you already came and picked it up the same day you bought it how is that possible when I got told by the cashier at GameStop that they need to deliver it to the store I have never been so upset in my life I spent 12.37. I know it seems petty but the cashier didn't want to work with me. She didn't help me out and now I'm just mad that I don't get a pop or I don't get my 12 something back. read more

I am frustrated at the lack of professional courtesy this person had. My fiancé and my stepson walked in and asked if they had any ps5 games and the response was "u don't see the PlayStation 5 here do u!" WOW. As much money as we spend here and for some one individual to eff it up for the consumer(s). This has been our GameStop of residence since ps3 came out. Seriously I expect that this person is reprimanded as I would my own employees. Business is built on who we confide in. This rude experience occurred on sat 11/14 around 7pm. Bald Caucasian looking male with tats on his arm. read more

I used to go to the Rosedale location because of a passed experience with this GameStop years ago. I'm so glad I came in tonight because something has changed. My 3 boys , husband and I came in tonight to trade in our old system and games for a newer one. Monique was BEYOND FANTASTIC!!! Our middle son saved up some birthday money and chore money to buy a new game system. She answered all of our questions and helped us get the most for our money ,she also explained how everything works. I felt very comfortable with the info she gave us and I felt like we were more then just customers. Felcitas was also very personable and interacted with my family. I will definitely come back more often for their exceptional customer service!!!! read more

So i was going to go into a long write up about how rude the manager and Remington were to me but i can see Rick H also was treated the same way.... this is the second time Remington the Douche has treated me terrible... glad to see gamestop really cares!! Whoever the Area Manager is needs to step it up. Terrible rep now terrible manager must be a terrible Area Manager... Shit rolls down hill..... read more

Horrible customer service , Thw guy never gave me my drivers license back so I came in the next day and he said I was lost. 30 min later he said it was shipped to my house , it is now 2 weeks later and I still have not received my drivers license. So I go in today and a woman says she can do nothing for me and I'm out of luck on a license . What a horrible store to not pay for my license read more

So, I was out of town but was going to be back just in time to pick up Call of Duty. I called this location twice making sure they were gonna be open at midnight so I can pick it up on my way home. A male voice said to me "yes". So what did I do?? I got there at 10:45pm and waited....waited...and waited till 12:05am!!! No one showed up!! Worst GameStop ever!! read more

Absolute worst customer service I have ever experienced at a retail chain. Remington is a terrible employee. This guy is the most pretentious asshole I have ever seen, and his boss was working right next to him. I think her name is Becky? She was not much better. There was an air of apathy in the building when I walked in, as if these people did not care about anything. No sense of urgency in helping anyone standing in the mile long line, no "thank yous" or "youre welcomes" and was flat out told "this is not a rental service" when I went to return a game. This place needs to have upper management come in and wipe the floor with the plebs that work there. Needs a compelete overhaul in staffing and training in customer service. I would be ashamed and embarassed if a crew that worked for me acted like these people. Would give negative stars if I could. read more

Overall great location. I wish these kinds of places were more like they used to be and allowed all the employees to have fun! They still give their best with the resources given! If you are calm and nice and patient the employees will give you the world! Just like most places though when you get crazy and start dropping F bombs every 2 mins then the people have the natural response to break down! I can't wait til customers make Gamestop better and chill the heck out! It's a GAME PLACE! Have fun and pull that giant stick out of your butt! And at the end of the day treat people like you want to be treated! I have been a regular at GameStop for more than 10 years with no problems! Cause I am nice and respectful! Learn people! read more

The employees here are always very helpful, and informative. They always work to dissuade you from making a bad purchase. It is one of my favorite GameStops. read more

This place is awesome! Great customer service. Makes me want to just stay in the store and hang out

I have to say that I've worked in customer service for a long time and every time I go in to Game Stop it's been great. I never know what game I'm looking for whether it be for a midnight release of Ghost for husband or shopping for games for Christmas gifts for the kids I have always had excellent customer service and the manager was very helpful. Keep up the good work :) read more

I used to come here so often for games when management was engaged. But over the past 3 years, this store just sucks. I could care less about the trade-ins since I buy new, it's the lack of service. Since management has changed, 4 people have ever came up to me and asked if I needed help. That's with me fumbling through the terrible setup of games for over 30 minutes. Employees will stand behind the cash register and joke, take personal calls, and go into the back to be out of sight. I can't come back to a store like this, when it should be helping people buy physical items in the digital age. Go somewhere else. read more

The staff at this particular location were very rude. I just wanted a ps3 controller cord and they kept trying to get me to buy a more expensive one. They than began to mock my decision. This place needs to restaff. read more

Used game selection is so-so. Pricing is not bad. Clientele is what usually makes this place not worth the trip, east side Bakersfield FTF. Gamestore in the east hills mall is a better choice for service and used selection for retro gaming. read more