This is a nice sized space to host a small-medium event. I am thankful the event space owner granted flexibility to allow us to finalize our contract a few days before the event. However, the day of was a different story.
The location is nice, bellaire area. May be a little tough to get there due to construction though. Hated that someone had to constantly go down to let guests in. I believe it was an additional fee to have security there to act as a doorman. Which we really didn't want to pay since we wouldn't have too many people. Definitely our fault. Annoying nonetheless. My family wasn't made aware of this and unfortunately got an unwavering rant from the event space owner pertaining to a lawsuit she is in involved in with the building owners. I didn't know if we were getting scolded or if she was displacing anger. (Also I must mention she refused to wear a mask in any of our interactions because she said she had a medical exemption and because it was "her space." Even though the building had a mask order on the front door.) It was quite perplexing (and outright uncomfortable) nonetheless to hear this right before walking into my baby shower. The event went great. It was the end and post clean up where things turned sour.
In the midst of our decoration break down one of our guests took something off the wall leaving obvious damage to the wall plaster. (Still don't know who it was but dang it if I did...) We were supposed to be out by 6. She pulled me over to the area and said "this is a problem" and I told her to send us estimates/bill for the damage. We'd take care of it. But she made an effort to mention it to at least two other guests as if it hadn't already been addressed. She mentioned she had an event the next day. I apologized and again informed her I would take care of the bill. But her attitude declined from there.
She told us we did other things "but it wasn't a big deal." Though I rebutted and said it had to be because she mentioned it and I didn't want any surprises days after. She continued saying we had more guests (My mother and I told her we wanted a setup for 40. At any given time during the event there was no more than 30-35 guests. If that.). And even if there was, she told us the capacity was 60 people. But because of covid, I limited the amount of guests. She told us we used dishes we weren't supposed to use in the kitchen and moved the dj table out of place. All things that she communicated would be up to our discretion prior to setting up. And she stated we had stayed beyond our time as we cleaned up. She just seemed annoyed with us from the moment she arrived. I attempted to resolve the situation by telling her we'd take care of it financially but her attitude remained sour. The 3 stars is for the space. Again, it was great for our event. But the customer service was unprofessional and the event space owner wasn't the most pleasant to work with and had selective memory when all was said and done. Save all communication with her in case she tells you she doesn't remember something she told you. Glad I did! read more