waste of money.. found mold in all the ice stations and food was pretty bland. even my two year old didn't want to eat the pizza or pasta! (which she loves) prizes are a bunch of dollar store toys, i mean i would expect something better after paying so much money on tickets. read more

IT'Z a rip-off is TOTALLY overpriced! We went on a Saturday evening. I have 3 children, 10 and 11 year old daughters and a 2 year old son. A buffet purchase is required to enter. Our total was $104 for 3 passes that are supposed to include unlimited buffet (FULL of carbs), rides and games (The ones your kids don't really want to play) and an adult buffet. I didn't have to pay for the buffet that no one really wants to eat, but just eats it because you paid for it, so you may as well, for my 2 year old. The staff inside the place seems too preoccupied to even have time to deal with the customers and when we arrived, talk about no customer service. You're standing there looking like, is it our turn to come up to the counter or what? Can I get a welcome to IT'Z a rip off or something?! Then you'd expect for someone to explain the whole concept of their packages and what they offer when you tell them, "I'm sorry, it's going to be a minute, we've never been here before". Then you almost get this *sigh* as if they are dreading to have to explain or provide you with service. But then again, if I worked for a place that I knew was a rip off, and was responsible for charging people for it, I'd hate my life too. There are games that you have to purchase points to play and there's an ice-cream stand in the buffet area that is not included in the unlimited buffet price. Half of the games don't work and the machines take the few points that do come on your card, without allowing you to play. There's way too much going on to even try to hunt someone down to complain about a machine taking your points, so I'm sure most people walk off and say forget it, like we did it. It's not worth the time and effort. There's nothing like your kid running up to you after you've been there for 15 minutes, asking for money to purchase things that aren't included in the price of the "unlimited" pass. Really? It's almost like a scam just to get you in at least one good time, have you pay an arm and a leg, and then realize, it's not worth the price. We could have gone to game stop, bought a refurbished game system and a few games and had more fun and better food at home! There was nowhere to sit so we had to sit on a bench and eat for a while, until someone finally got up and we asked someone if they could clean off the table so that we could sit there. My boyfriend even asked if the whole situation was a fire hazard! It just seemed like there were WAY too many people in there for the size of the building. Especially if we didn't have anywhere to sit and eat this unlimited buffet of starches that they require us to purchase! read more

HORRIBLE HORRILBLE HORRIBLE.. I have thrown 3 parites here the most recent being this past weeknd for my son's 3rd birthday. I purchased 15 play cards at 25.00 a piece which allowed for 1.5 hours of rides and a few points for games. It'Z has taken out all the rides except 2 and there is only one ride for toddlers... the party was for a 3 year old. When speaking to the manager, he added tickets (used to redeem prizes in the gift area) to the 4 toddlers cards but nothing to the remaining 11 cards that had been purchased. With no rides to rides and the bowling having to be paid seperatly this package makes NO SENSE. I would have been satisifed if the manager would have at least added points to the cards so my party would have had something to do for the 1.5 hours that I paid for. The food is typical buffet food, our host was good, but I am very disappointed in the actual facility. I will not be hosting another party here ever and we would have been better off at CHUCKY CHEESE or even CiCi'.... DONT WASTE THE MONEY ON THE TIME PACKAGE... it does not allow for games... and there is NOTHING TO RIDE now that they have taken most the rides out for the additional costing bowling alley! read more

Went to ITZ yesterday with 4 kids and 2 adults and we had a simply wonderful time. There are multiple rooms for dining (different themed rooms from a movie room to a sports room) and the buffet consisted of a variety of pizza, pasta, salad, and baked potatoes. All rooms and buffet areas were clean and well maintained. The GM (Derwin) even introduced himself to us and was kind, customer oriented, and professional. The entire restaurant/game center was well staffed and the staff was accommodating. We sincerely enjoyed our stay and the kids can't wait to go back. read more

My girls and I went today and we were very disappointed. Half the games we played didn't work. The air hockey tables didn't have pucks, the basketball games had one ball each and the games we did play kept taking more than the amount of points they were supposed to from our cards. We were refunded on a couple of games but overall I feel like we wasted our money. The pizza was stale and tasted like it had been sitting out for a long time, dessert was burnt and my salad had a huge stem from the lettuce in it. I try to avoid leaving negative reviews but this was the third time we've been here and not much has changed. On a positive note, the girls working the bumper cars, and the front entrance were very nice to us. So was the young man working in the bowling area :) read more

I just want to express how satisfy I am with the bowling staff. Kambria was so helpful on updating us when my time to bowl was up. She just went above and beyond to let me know that we were almost up and even treated us with such hospitality that makes us just want to keep coming back. Wish I see her again and will defiantly thank her for her hard work and dedication. read more

absolutely the worst pizza ever!!! the staff was rude and only care about socializing and not customer service. worst restaurant i have been to in sometime! please never spend your money here. i can say without a doubt that there business model is great but lack good management and customer service skills read more

I can't here twice now on a saturday during lunch time and it was not bad in terms of crowds. There were people but the lines to get in moves so it's fine. You have to get a buffet because the entry to the eating area Is open and so anyone can walk in and get food without paying. I totally understand them making you pay for the food. The food is not that bad. I had cicis and these are better. The pizza s, we're hot and the back constantly was making them. You can even request your own and they have it out in about 8 min. They have other things too like other reviews stated. Soup, salad, desert, noodles, hot dog, baked potato. I thought it was just fine. Nothing amazing but it was not bad. Oh and the staff walks around to get your dirty plates. I was very suprised they try to keep tables from piling up. They were fast and was working and not standing around. Maybe times have changed cause all the bad reviews were a year ago. As for the games , i got the all you can play video game/non ticket games card. That is the best to go bc you never have to worry about how much you have left. Only a few games doesn't work but the majority is fine. The basketball games and football games work. They had a lot of games to me and I had fun on the racing games (motorcycles and cars). Bowling was great. Clean lanes and it was never full so never had to wait for a lane. Monitors work and the staff helped even we asked. I like the place. It's huge to me and I've been to d a b. I love it that I can play games all day for one low price versus reloading at d a b. read more

The place is great enjoyed the cinnamon monkey bread it's a great place for party's also the disko is a amazing ride it has great service for children all ages and cartoons if you get bored and tired of playing I personally had a amazing experience read more

BEWARE!! My wife and I decided to take my daughter to Itz on Easter Sunday. We had never been and thought based upon the website pictures and information, it would be great fun. Our first surprise and overlooked warning signal was the fact you MUST pay for a buffet in order to enter. I was a little irritated by this policy but decided to proceed as it was a day for my daughter to enjoy. After going on a couple of rides we decided to take a break and have lunch at the buffet. It was then I realized why your are REQUIRED to pay for food to enter. If the food was an option - they would have to close the food operation in a week or two. This was absolutely the worst food I have ever eaten at a food establishment. Below is what we discovered in the buffet line: 1) Only a couple of pizza choices and of low quality. 2) A rotten baked potato on my wife's first attempt. 3) Hot dogs that had a mild off odor and the worst I have ever tasted and buns that could double as a self-defense weapon. 4) Alfredo sauce for the pasta that was obviously old and chunky from days in the steam table. There was no discernable cheese flavor and have an overwhelming flavor of burnt butter. 5) Poorly stocked Salad bar that had about 30% of toppings empty and a couple of crunchy topping I chose that were stale as if left out on the counter for a week ( more chewy than crunchy). 6) Nacho chips that were a little stale and of the absolute lowest quality. Once again the cheese and chili toppings were obviously not fresh and had a poor flavor. Let me state that I was not expecting to dine at a four star restaurant, but I was also not expecting to eat at a place that made long for airline food and an experience that left me and my wife Literally feeling ill. My wife threw up after returning home and I was in the bathroom for thirty minutes. It was not food poisoning, rather food rejection. After our poor lunch experience, we returned to the gaming area and found a number of machines that were either not functional or took money without working properly. Also, all of the rides were not staffed and we had to press the Call Button and wait idly by for staff to come and let us on the ride. One such occasion, I waited for the staff to let me and my daughter into the bumper cars only to be greeted by a staff member blatantly full of contempt at our request. He literally made a grimaced faced and took almost theatrical time to put down his cleaning items he was holding - it literally took over a minute to put everything away once at the ride. Next, i took my daughter to one of her favorite machines only to find it and the neighboring machine was broken. I approached the staff and asked for credit to be returned to my card. They obliged and took my card, swiped it and returned it to me. When I went to the next machine, I learned that instead of crediting me 4 credits for non-funtional games - they actually DEDUCTED four credits. This made me absolutely furious. Instead of going through the issue again, I made the best decision of the day - I took my family away from this doomed place. I can say comfortably that I will NEVER return and will tell everyone I know about my poor experience. Do yourself and your bank account a favor and avoid this over-priced, poorly run & staffed establishment with food that could literally get your a first class ticket to the restroom or emergency room. read more

Horrible!!!! Not enough staff to even tend to the rides!!!! The kids had to wait in line because of their lack of staffing!!! UNSAT!!!

We've held several of our kids birthday parties here, and we have enjoyed every single one. The staff really goes out of their way to ensure everyone is happy and having fun. We'll continue to host parties here. read more

I have visited it the past and knew it was an overpriced arcade but the kids liked and it wasn't that bad. This was so ridiculous I will never ever go another IT's again every!! I feel like I have been raped out of my money. I was going to get the $7 arcade pass for my children and a buffet for them. I don't eat their food. We were not allowed to enter the building unless we ordered the buffet for each of us. So right there I had to throw away the money I paid for the one buffet. The movie theater was closed down, the pizza was luke warm and hard, the mac & cheese was cold, the baked potato was cold and hard, the ice cream was closed down. It was 6pm! I purchased a ride pass and a game card for the children worth 100 points. The package had changed and was more restrictive causing to have to purchase more $ . Two of the machines that with claw took our money (points) there was no one there to get a refund. There was no one running any rides , you had to hit a buzzer to call the attendant and one time I had google the phone number of the store and call the manager because no one every showed up after 10 minutes of ringing the buzzer, and he sent someone everntually but was still a wait. Another time a bartender had to come run a ride. There was not a single attendant at any ride. Why did I pay for this ? I would never have wasted the money on a ride pass if I knew they couldn't just go get on the rides. I had no idea they wouldn't only be able to ride a couple rides because no was there to run them. So old food, broken machines and no one to complain to or assist. Horrible experience , never had an expereience this bad, used to go years back but this place I would not recommend anyone to go to go waste their money on old cold , trashy food, no service, and half of things up and running. I was forced by yelp to select at least one star. I would give it a zero stars. read more

Ghetto !! All you see is tattoos, gold teeth, different color weaves, cursing, saggy pants, and mispronounced words ! And the ghetto people always flock over there. If you go, you better go early as soon as they open ! Also, you have to buy a buffet just to get in ! The parties are very expensive. The pizza is OK. This place is just not worth the money ! read more

This place was not what I expected!! Horrible disgusting food!!! They only had one operating buffet pizza table, salad bar, & pasta bar which only had two desserts available!! Food was cold & didn't look appetizing. The games were another thing, you win a game & tickets wouldn't even come out! I really wish I could of got a refund. Never again will I spend my money on this run down place. Please save yourself a trip, time & money!!!!! read more

Let me state: This was our first time here for me and my daughter while I was in town visiting. Terrible customer service! Just overall not good from the moment we walked in. Went to the desk and the employee looks directly at me and continues to have a conversation with a fellow employee for 5 min. Unacceptable! The bowling alley attendant/employee was not intuitive and didn't expect that I would need bumpers on the alley or a ball for a 5 year old. This was our first time here and employees should overstate info about this establishment for guests visiting. Just a lot of ANTI-SOCIAL behavior for this being a "fun" place to bring your kids. Too many issue for us being one of the few guests there. Will not return. read more

You know I really liked It'z because it is a lot bigger and therefore less of a cluster than Chuck E. Cheese, you can get a drink with your pizza, the pizza is a lot better than Chuck E. Cheese, and my daughter freaking LOVES this place. However, her birthday was last month, and this year she really wanted to do the party here. It is not cheap, but I decided to go ahead and go for it. It was TERRIBLE. I paid for all the kids to have a card with an hour and a half of free play, and then a certain number of points and tickets as well. I paid for one adult per child invited. We were supposed to get a hostess that ran the party and directed us through the events included in the cost of the party. Our hostess was horrible and we had no direction whatsoever. She told me the kids could all go ride one ride together if they wanted before they ate and it wouldn't come out of their free play, so I asked my daughter. She wanted to go on the bumper cars with her friends. This lady tells the kids in her immediate vicinity to come on let's go, and starts walking off. The parents had no clue and not all the kids were told either. (These are six year olds, they need direction and supervision) I was trying to gather everyone up to let them know and catch up to them. She had also told my daughter before everyone arrived that since it was her birthday she was going to get in that ticket booth where the fan blows and she gets to try and grab as many tickets as she can in a set amount of time. That never happened. It was ridiculous. The hostess just kind of wandered around occasionally saying something to the kids nobody else could here. She wandered off at one point and come back with the cake. She lit the candles without getting anyone's attention and just stood there. By the time we saw what she was doing, my poor daughter just shrugged and blew them out. I had to get everyone's attention and make her relight them so we could sing happy birthday. She didn't explain the game cards to anyone, so she just told us all we needed to leave the room and go play so that the next party could come in, and everyone dispersed. I tried to tell as many of the parents as I could on the way out, but many of them didn't know about the free play time and just saw the limited number of points and went and recharged the cards within minutes. It was such a waste of money for me, and the other parents, whom I had specifically tried to make an extra effort for by not making them have to come out of pocket for my daughter's birthday party, any more than they already had to for the gifts. I know I have all kinds of run-on sentences here, but it surprises me how much it still upsets me. I also was charged for the wrong number of adults and children. I didn't have a chance to notice until I went home and compared the receipt to my guest list and who had actually attended. That hostess had no business being anywhere near a child's birthday party. She seemed irritated and like she couldn't be bothered with most of it, and she didn't even attempt to guide the kids or announce or explain ANYTHING. I spent a few hundred dollars on this party for my daughter not to feel made special at all. She had fun playing as always once they got to go play, but the party gathering itself was a joke. Like I said, I used to like this place just b/c it was better than the alternative and my daughter really liked it. But there's only so much you can excuse just because Chuck E. Cheese is most parent's worst nightmare. read more

I had my daughter's 10th Birthday here,it was my 1st time here and it will be my last. This is the worst place ever the food is horrible, the dishes where dirty very dirty all around the buffet. I paid $350 for a birthday party in a private room with a hostess who was never in the room the whole time ,we had to clean up our own plates,cut our own cake,they where not even in the to sing happy birthday. I was told they ran out of table cloths so they put black tarps on the tables,the room was tiny bearly enough room for 15 people and they told me at least 25 people could fit. This place is horrible not worth it at all. Apparently when they have alot of parties they just put whatever up in the room. Let me tell you run from this place go to chuckie cheese they know how to take care of there parties and there hostess really host the party. This place is a joke!!! This place should get a negative star!!! read more

as one of the latest review for now- i'll keep it straight and simple- or not just take the moment and read what i've said please, it is so much and i appreciate itz for the memories of the past when it was alive, also i have read and took info on other reviews and i like to write a review that is a+, not just some one liners and a 1-star. and i want to get all of it off my back with this long review and update it to the present- the game room is negative -, bowling alley was a dumb move, you have to realize the only reason people still go there is because of their kids, why would a family play actual bowling with their young kids that cant even throw the ball... the food is about the same so is the drinks and such... the machines are fixed mainly... customer service is alright... and restrooms are clean , everything could always be better...and just in general worse than it was back then. start off by saying it does deserve a 2-star even though it probably deserves that 1-star, but i never been a harsh judge, don't see the point, people need to realize they need to cut other people slack, stop judging so hard. and i love the arcade with all my heart, mainly the games where you win big prizes, not stuffed toys, but like a ps3 or xbox 360 or ipad or whatever was the main thing at the time. now they pretty much took all that out and replaced it with cheap rip off ipod nano chinese crap. they have some good deals, such as the $3.99 tuesday buffet and the kids eat free thursday and the $5 bowling after 8pm and the $14.99 late pass and such...but that's just about it. other then that the life of that place is dead. believe me, i'm one of there best customer, i used to go there every weekend with my brother as we were just 13-17, my dad would pay and drop us off for the day. back in that day it was packed, every saturday was always a full line to the door and kids everywhere and everywhere else crowded. and the game room was way better then and the layout too. now it is destroyed because of the bowling alley which was not a smart move it takes up too much space and not a lot of people would play it especially since their with their kids. you got to understand that even though i'm a young adult now, 19, it has to be about the kids mainly. kudos to it'z for actually winning the best entertainment place for a year. it'z has seen its glory days and now it is gone forever. management either need to step up their game or just quit and let someone else run the show. what they need to do it this, and please trust me i been going to itz since it opened and give it every shot to fix itself cause itz was the best place i went as a kid, 2nd best actually... bring back- curly fries tacos ice cream better movies in the galaxy game room with games not attractions real prizes that are worth real big dollars change- the whole damn menu, that is the main money maker, if their not stuffed and feeling on clouds then why would they come back and stop playing some boring old crappy movie over and over, put the classics on and change it up change the soups, change the fake, warm, mini size pizzas, the sides, and lastly the dessert there is just wow, not in a good wow meaning, the jello is plastic, the cookies are cold, and the pies are never there and kinda sloppy, and the cinnamon/chocolate sticks are taffy, plus though, they have coffee but not enough choices with it and wow i went off, and not done yet, but im good for now, ive been saving all of this up over the years, and finally wrote a review since i came across this website, and i can see it has 20+ reviews, and that hopefully someone will read all of this and agree with me will update this review or write another in the future when i go back there, thanks for looking at my review, it blows everyone else's up, he ha ha he i would recommend this to someone on a tuesday when price is right, other then that no, because the price is way over the itz roof and greedy, i know you have bills but if its that high, change it all up and business will be back to crowded, thanks and just go and try it if its your first time or your trip in awhile, write your own review and live it up, itz do something, management sucks and hate to say this but itz will close in a year or so, that hurts me since i love that place. hate to say it but incredible pizza was much better than itz was. to bad the one in houston closed. itz killed it, now if it could come back it would kill itz seeing as what it became now. i put all my effort in this, and literally took about an hour, wow glad to be done, not perfect so forgive my grammar, hope you learned something, and management its not my ass on line, like i said itz will close soon and you will be the one fired and jobless cause you didnt do your job and report back to your management and i capped off my space, total 5,001 characters in all, i would have loved to write more, but i have a limit, honestly thanks, thanks for reading. read more

Itz by Willowbrook was amazing and here is why. The games are fun for my 10, 12 year old siblings and us 18, 22, and 25 year old. All the games were functioning. There is this maze game where you can pretend to be a ninja and not touch the lasor beam. There are the ball rolling games, piano, toss, fake motorcycle games where you lean from side to side, a Batman race game, crane machine, roller coasters for different ages. Bumper cars , little kids roller coaster and teenage/adult roller coaster. We won two huge itz balls so I recommend that crane machine. Itz is made for kids so of course there will be kids food. I'm a grown up. I was here for my little brothers birthday not mine. In the buffet you will first see salad, soup, pizza, baked potato, chedder tots, mini corn dogs, chicken nuggets, a type of white sauce pasta, tomato pasta, there are two kinds of cookies for dessert, vanilla/ chocolate pudding, mini cupcakes, rice crispies. The prices are a little high but I signed up my email to get special deals. I spent 15 dollars for each of us plus tax making it 79 bucks. I would hold off for a deal. I did notice the buffet prices change a bit high Friday through Sunday. So I would recommend Monday through Thursday. After 8pm there is no buffet so if your planning on bowling that will lower the be price. Because they charger for buffet no matter what. The buffet is usually open for everyone so I understand why. Anyways I had lots of fun I got there at 1pm and left about 4:45pm bc we had other birthday plans so I ran to eat more food before I left. I got to take my little brother on his first big roller coaster ride. My older bro had fun with the basketball games. My sister kept eating snacks from the dessert bar. We enjoyed each other's company. (Oh they also double the points at night. I would check there website for more info). read more

I feel like it's gone downhill ever since we started going a couple of years ago. Visited recently and it was pretty empty (which was good in a way since we had no wait to ride the rides). Food is below average; looks and tastes like it's been sitting out for way too long. The drink machines look as if they haven't been cleaned in months. Pretty gross. If it were up to me, I wouldn't come back, but my son loves the bowling and bumper cars. read more

Food is terrible. Kids have fun with the games...when they're working.

I used to like going to this place on their $2.99 Tues. special so that my family could afford to eat and have a little indoor fun with our toddler and preschooler. We can't have the same kind of fun here any longer b/c they tore out the free play area for little kids and even little kid arcade games. Since we are on such a tight budget, we'd eat the cheaper buffet day and let the kids play on the free playground. Now all the games are geared toward teens and up. They even took out some of my favorite arcade games hubby and I liked to play. There is nothing for the little ones to do there any longer after the eating, anyway. And all to put in a full-scale bowling alley. Why? There's a bowling alley across the street. I guess they're hoping that one will close down. Who makes these decisions to cut out fun stuff for the tiny people to do??!! read more

Just took the whole family and everyone had a blast. The staff was helpful, the games were fun and the cost was reasonable. The food is less than great... But kids generally like cruddy buffet pizza. We would've gone to Chuck E Cheese in the past, but I think my son has outgrown it. Instead we did bumper cars, all level of video and arcade games, and a fun roller coaster. Temper your expectations and just go have fun. My family will definitely return. read more

My family and I love IT'Z! I love that it has a buffet it is really convenient and affordable :) What I really like the most is that there is lots of space that no one has to be bumping in with others. I would definitley recommend IT'z!!! read more

They have several rooms with different themes to choose from to sit and eat and there is a wide variety of games. This especially makes it easier if you have kids of different ages so everyone wins. The buffet includes pizza, dessert, and a salad bar! We have a blast everytime we go. read more

I am a single mother of four, We all have celebrated our birthday here EVERY year, for the past 4 years. They love and enjoy coming here. My children's school , also had a celebration there for the past 2 years. Every year, my family seems to be the last ones to leave. This year we stayed there til they closed. That's how much they enjoy being at ITZ.. They're more into the games, than anything. I literally have to make them sit down and eat. It's entertaining for the adults as well. They now have a bowling alley that adults can enjoy, so for the most part all the smiles and memories are priceless, yesterday was my daughters and nephews birthday and they are hoping we can take them this weekend. And if any one is not sure about ITZ they have a very great deal on Tuesday, read more

We go to itz almost every Monday night for a fun family night of bowling!! Their bowling alley is very clean and the staff is extremely friendly. My husband and I enjoy that we can bowl with our kids and the bumpers are set to automatically come up when it is their turn, and go off when it is ours, making it fun for us as parents, and also enjoyable for our kids. The staff helped us find bowling balls appropriate for the size of our children and even offered to go get us drinks so we could get the full use of our bowling session. read more

we went to itz on a TUESDAY. CHEAPER!!!! $2.99 less crowd. pizza ok. it cant be like pizza hut of course! salad good. soup good. potatoe and vegetable soup. kids had cheese hotdogs.chillie was out. baked potatoes. all the fixins. pasta good. dessert ok. 3x i came to get dessert pizza but was gone so maybe fix 3 at a time. cookie dessert bars were overbaked, dry and no taste. sad the slushie was not free mond-thur. maybe incentive to come during week. for all you that say its a carb bar, there is salad!!!!! PLENTY OF SALAD FIXINS. eat the meat and cheese off the dough!!!! geeze. games ok. yes several broke. no tickets. but LESS CROWD. VERY COMFORTABLE AT 5PM GOOD FOR the ages of kids i have 4-13. read more

I've you've ever bowled more than a 135 you will not like this place. Driest lanes I've ever seen. No oil patterns, and didn't seem like they took care of their lanes. I was ready to leave after my first 4 frames. read more

One word for the dining area...dump. There was only one high school kid working the dinner shift and he couldn't keep up. For some reason he seemed to focus on one side of the dining room and I picked the wrong side. When we walked in with our food, it was hard to find a table that wasn't completely covered with dishes. They definitely need to put more attention to this facility and get some more staff to keep up and actually maybe use a towel to clean things off. As for the rest of the facility, it looked fine. We paid about $60 for a family of three (1 child, age 4) and that included 3 buffets, shoe rental and bowling for an hour. Not something I plan on doing again. I might go later and skip the additional $ for buffet since it was a carb lover's dream. read more

We go as a family every Friday with the kids they love it. We also go after 8 so we save a little money but its so much fun. Most of the games and ride are included with the $14.99 pass the diso is my kids fav and we get to sit and chill at the bar Maria is the best bartender. She puts up with a lot but never loses her cool.. / so I recommend it to you go have fun. It for adults and the kids. Ever one can play and you will love it, Also don't forget about $5 dollar bowling. After 8ppm. We're there almost every Friday I hope to see you there and come on and have some fun with us read more

Went there for a friend's child's birthday party with my kids. The rides were good. The kids had fun. But.....I contracted food poisoning from this establishment. I immediately noticed how filthy the salad bar, pasta bar, floor, and drink area was. Something told me not to eat the pizza. I should have followed my first instinct. I only had 2 pieces; veggie and pepperoni. Woke up in the middle of the night SICK AS A DOG!!!! Thank God my kids did not eat from the same tray and did not get sick. This place needs a complete overhaul. Food safety lessons and cleanliness. Never again!!! read more

This was my family's first time coming here; it was for my nephew's birthday. They had it reserved, but our "planner" that watched over our table you could tell was there 'just for a paycheck' as she sat there sitting and leaning looking around and in her own world. The planner for the next party over leaned in same area and was twiddling with their hair. The mother of the birthday boy asked for a highchair for my daughter (1 year old) and 15 minutes later the planner brought it, but put it at the end where the mother of the birthday boy was (not paying attention to where the baby was..). by this point, my daughter was almost done eating her food sitting on our lap. The food was terrible. I understand the sign saying "there is no line, so just hop in there" but it's one thing to jump in at the pasta versus pizza area, it's another when you when you have 2 plates and your friend has a plate and a baby and a 3 year old between you and a teenager jumps between you, pushes you out of the way to get pizza you were going for with the very limited selection. Pizza quality was very poor. The pizza cooks need more practice on how to "dock" pizza as pizza's were covered in large bubbles that made most of pizza not have any cheese or sauce. Food quality was poor, best part was salad bar. Many games did not work. One game we swiped card and it said 34 points, next time we swiped, it said 4 points left (I just filled $10 on it..). At the ball toss game, a kid (about 6 or 7) kept taking ball from my daughter's hand (3 years old) and tossing it. My friend (who was with her) kept taking it from him. Eventually, his mom said that's not yours (10 minutes later; 3 games later) (limited games for a 3 year old). "unlimited card" after 8pm was not explained that it only had 20 points for games in front, as associates sold it as it's all unlimited for only $15 to my sister in law, who bought for her and her kids, who got there late. They got 1 round of food, and went back to it being cleaned up. When they went to wait in line for bumper cars, they waited in line for 3 rounds and line did not move. Looked forward and they were letting same kids go in over and over without letting rest of people ride. Our group had 15 adults and 8 kids. The rest of the group stayed to get their money's worth, but I had to get my kids to bed and left early. Most of the group said it was their first and last time to go. Poor food quality, all associates looked like they didn't give a damn, parent's were not watching kids, full of misbehaved kids, overcrowded, games over priced (how many points/game) compared to other similar places (Gattiland and Chuck E cheese). Don't have birthday party here or come here, get coupon and spend less at Chuck E Cheese or Gattiland (I spend $20 on games, $20 on food for 2 adults, and host paid for 2 kids with some games/unlimited rides, that my daughter could only ride 1 because her height) read more

The buffet is mainly pizza which is ok but their pizza isn't great. They have some pasta and salad that lack flavor. Oh my goodness, when I went to get my fountain drink I was disgusted because of how bad they smelled and how clearly dirty they were. By that time I kind of lost my appetite. The only reason I'm rating this a 2 star is because my kids enjoyed all the games they had. Not really toddler friendly for my 3 year old but my 7 year old had fun. Over all, I don't think we'll be going back soon unless they decide to clean up in there. The whole place smells bad. read more

I went here with two different groups back to back weekends. One group was middle school and the other was high school. Overall, the students had tons of fun and ITZ was very cooperative. It is hard to make big group reservations in advance and might be easier for smaller groups. But I'd say its worth going. read more

The customer service here was just TERRIBLE. I came here with my friend so I could kick his butt at bowling. We told the lady that we just wanted to bowl, and she made us pay $25, which we assumed covered for bowling as well as the buffet (which we didn't really want anyways, we only came there to bowl). When we got to the bowling area and asked to bowl, the guy looked at us like we were idiots. He told us that the bowling wasn't included in the prices. He DID NOT help us at all. Another lady was then called over and she explained the situation and how their pricing was (which we appreciate her for doing, since she was the ONLY ONE who actually helped us). She then helped us get a refund at the same register that the first lady we met with was at. That first lady SNAPPED at us out of nowhere and treated us like we were idiots for not knowing what we were doing. Very disappointed with this place. Worst 5 minutes of my life. read more

We took the kids out to It'z tonight. It was nice, not too crowded and lots of options for entertainment. The food was a disappointment, but the kids weren't really interested in eating too much anyways, so next time we will probably eat before we go. The employees were a little less than friendly, it seemed like they would rather be doing something else with their Friday night to be honest. One young lady in the bowling section was really great with the kids though, she was friendly and probably the only one I saw smiling the whole time, i think her name was Stephanie. She was really attentive to us the whole time we were in the bowling section, and helped us get the lanes we wanted, and helped us clean up when my daughter spilled a full soda. So that stood out to us. I'd say the bowling was really the most fun part of our night. read more

We had our daughter's 5th birthday party and it was a great success. The kids had a great time and while, yes, you can't let them "roam freely", there is plenty for them to do and it's easy to meet up with everyone. The pizza was good and our party hostess was fabulous. She was energetic, took time to learn each child's name and included everyone, even adults! We had a wonderful time and many parents who attended plan to have their child's party there! read more

I dont even want to give it a star. We spent 75 bucks for a family of four. Myself, my boyfriend and his daughter and my younger brother. The place is so out of control. You have to jump in to see if theres any food available, wait for a table and of course no one wants to leave there table for a fear of someone else getting it. The place was complete chaos. Kids running everywhere, parents with their bad attitudes and just letting the kids roam free while they played games on their own. Theres no order anywhere in that place and I would think for spending almost a 100 bucks you could at least have a "Buffet Line" you know you start at one end and go the opposite direction instead of getting trampled on just trying to feed your family. The adults hogged over the games more than the children. I stood there my with boyfriends 5yr old daughter waiting for an "Adult" for 10mins to finish racking up enough tickets for herself for her big prize. How do I know because when the kids came and said Mommy you got us a lot of tickets, She quoted "Um these are for me, not for your little rinky dink prizes. Never again... Very upset customer That was our first and last time.. read more