Friendly staff, Very professional,…read moreSon is a patient for braces and it's been a good experience.

Dr. Wafelbakker and Dr. Anderson are the best! Our orthodontic care was top notch and we love our…read morenew smiles. The office staff is amazing. The first time we stepped into the office we were treated like family. I cannot rave enough about all these ladies that work so hard along side these doctors. Thank you Brooke for being my go to girl! Elisa, thank you for helping us with a time sensitive appliance, you made my daughter so happy! Kathy, you rock! I appreciate you all!

We are newer patients with MBO Hollister and thus far our experience has been amazing. The…read morewelcoming smiles and hellos as you enter. The fun monthly drawing gift baskets they do (my son won the first month we started there!). The super sweet front desk Kaila who is very personable. We are very happy with our choice to come to this office. Thank you to the rest of the team as well for always making my son feel comfortable Aaron, Colleen, and Gaby!

I've had such a great experience at this office. Everyone is always kind, attentive, and makes each…read morevisit smooth. Kaila at the front desk is super sweet and makes scheduling appointments easy. Pauline, the treatment coordinator, is always polite and supportive. Colleen is incredibly knowledgeable and provides amazing guidance, and Gabby is just as knowledgeable while also making the environment feel very comfortable and welcoming. I'm almost finished with my treatment and have been so happy with my experience that I'll be bringing my daughter in next month for her braces consultation. Highly recommend!

Dental care often can be the most daunting and difficult service to obtain for one's self or…read morefamily. I had procrastinated far too long knowing my delay was only contributing to my dental issues. One day I happened to receive an oversized postcard advertising this dental practice located in Hollister Ca. The emphasis was on the office philosophy which stated clearly that no judgment was ever made on the patients current condition . Acknowledgment of how many of us feel having delayed treatment ( embarrassment & shame ) and emphasized they were only concerned with identifying the solution and assisting the patient with obtaining the best possible treatment to address all ongoing dental needs. Intrigued I called and was immediately impressed with the prompt response to my inquiry and I obtained an appointment which was a no charge assessment and a detailed treatment plan with the recommended course of action. The staff was positive and reassuring and Dr. Rauch was simply wonderful. Having introduced himself he quickly realized that I was pretty vulnerable and apologetic for having let my dental needs becoming so desperate. He was quick to reassure me and state that what mattered most at this moment was to move forward and focus on the solution. He was encouraging, supportive and obviously sincere. I was convinced this was my new Dentist and am here now to encourage anyone who has been delaying or procrastinating to obtain dental care this is the Dentist for you. I'm so grateful I took the opportunity to call. I have no doubt you will be as well. Cheers! Catherine Wilson

Just want to say a huge thank you to Dr. Rauch and his staff!! I had a really bad toothache and…read morecalled to see if I could get an appointment to have tooth extracted. I was able to get in on same day I called and the whole process went very well. I would recommend this Dr. to anyone and especially if you have anxiety issues. Thank you again Dr. Rauch and to the ladies for making my appointment so quickly.

Love these ladies! I was unhappy with my smile for awhile. In my mid twenties I was not wanting to…read morehave to get braces but after looking into a couple other dentist I finally found the right fit. Menold was friendly, direct, and helped me achieve my goals for getting a better smile. I ended up getting clear braces and my teeth are just what I had hoped. Throughout every appointment the ENTIRE staff were right on point. Professional, friendly, honest, and so many more wonderful things. Now I go ever few months to get check ups for my retainer and my awesome smile. No matter your age I can not recommend this place enough! Get a better smile here! Thanks to you ladies I am finally happy and confident with my smile! I did not have any insurance but the affordable payment plan made this all possible.

From the owner: When you visit our office, your smile is our top priority. Our entire team is dedicated to…read moreproviding you with the personalized, gentle care that you deserve. Our commitment to serving our patients includes providing information that helps them to make more informed decisions about all their oral health needs.

Check out the teeth. Made by Dr Anderson and his team. Elisa is the best and uses her time and…read moreexpertise to make sure you have the highest quality teeth. I have had a lot of ortho work and this amazing team makes sure I hold my most powerful trait- the smile Thank you for the extra care and time you have all provided me to ensure I am always leaving with the highest of gratitude. Best Orthodontist in Gilroy/Bay area!!!

I can't say enough good things about Elisa! At the Gilroy office.She is such an amazing…read moreorthodontist assistant and has always been there to help me, especially whenever I've had an emergency. She is always so kind, patient, caring, and makes sure I feel comfortable and taken care of. Anytime I have a problem, she does her best to help me as quickly as possible and always makes the experience so much less stressful. You can really tell that she genuinely cares about her patients and loves what she does. I truly appreciate everything Elisa has done for me and I'm so grateful to have someone so reliable and sweet helping me throughout my orthodontic treatment. She definitely deserves more than 5 stars!

It appears there have been several recent personnel changes at Bright Now! Dental & Orthodontics in…read moreHollister. Most significantly, Dr. Mark Reber joined Bright Now! in Hollister as of 02/01/23. This change is significant because this Bright Now! location has only one dentist (now Dr. Mark Reber) and one orthodontist. Therefore, when reading reviews, it is important to keep this personnel change date in mind.   The ratings I gave Bright Now! Dental is based on 20 years of my wife and I utilizing Dr. Reber as our dentist. Previously, Dr. Reber owned Serenity Comprehensive Dental Care in Morgan Hill for about ten years. Before that, he was the co-owner of NEXT Dentistry in Salinas for at least ten years. My wife and I have always found Dr. Reber to perform excellent dental work. Furthermore, as an owner, Dr. Reber always maintained an office environment that was pleasant and efficient. I expect it is Dr. Reber's intention to do the same at Bright Now! Dental & Orthodontics.  I do have a concern. In general, the Bright Now! Dental & Orthodontics chain has less than stellar Yelp reviews. Most noticeably, there is usually a strong underlying theme of hard upselling of additional services (profit-makers that insurance generally will not cover and that many consider unnecessary). There is a difference between mentioning additional services available and a hard upsell. While operating dental offices as an owner, Dr. Reber always seemed to know the line not to cross in this regard. It is my hope that the Bright Now! chain will allow him to continue this same discretion. Time will tell. If you do visit this office, please post your own ratings and at least a short review with your comments. Bright Now! Dental is a dental chain that does its best to offer a full range of dental services without any unnecessarily expensive overhead. As a result, Bright Now! Dental is able to accept most dental insurance. If you don't have insurance, Bright Now! Dental & Orthodontics will still try to accommodate you at a reasonable cost. Unfortunately for some, the Bright Now! Dental & Orthodontics office in Hollister does not appear to accept Medi-Cal/DentalCal/Access-Dental-Plan (ADP). That is not uncommon as Medi-Cal pays doctors and dentists very low rates. Typically only large, impersonal, high-volume offices can accept such low rates and not lose money. What am I most disappointed in? Two things. One, a Charlotte V., shown as "owner" always responds to Yelp & Google reviews. However, the same complaints get posted over & over, so one has to begin to wonder if the recurring complaints aren't caused by something going on with the chain's management. Two is a nitpick. After three months, Dr. Reber still does not have his bio or picture posted on the Bright Now! website, this from a website that encourages you to schedule an appointment for yourself online! Anyway, here is a picture and a bio of Dr. Reber, courtesy of the Internet Archive: https://web.archive.org/web/20220813083102/https://www.serenitydentalmorganhill.com/our-office/meet-the-doctor/  (This was archived from where Dr. Reber previously practiced.) Worried about COVID? Here is the COVID safety protocol Dr. Reber followed at the Serenity office: https://web.archive.org/web/20220813085643/https://www.serenitydentalmorganhill.com/safety-procedures/ Dr. Reber did everything in his power to make his office as safe as possible. Current dental practice standards are not even as stringent as what Dr. Reber implemented.  Also significant is the way that Dr. Reber personally handled the pandemic as a medical professional. Instead of hiding from his existing clients, he actually posted a YouTube video where he offered to provide free emergency dental services to anyone that was being forced to go without due to the pandemic!  https://www.youtube.com/watch?v=ozf4020UGdU  The YouTube offer was embedded into a large Facebook group by Dr. Reber's daughter: https://www.facebook.com/groups/1745203929027372/posts/2601029653444791/ Kudos to Dr. Reber. Of course, the free offer has expired. Also, the telephone number cited in the video is for Dr. Reber's old office. Dr. Reber's new office telephone number is: (831) 902-2810 Appointments:  https://www.brightnow.com/dentist-near-me/find-office/zipcode/95023/ Who am I? Just a happy customer (not a relative or a family friend). I just believe Dr. Reber deserves a better review than what Yelp currently displays for his new office.

I'm a pretty new client, I had an appointment scheduled, I confirmed said appointment, I got a call…read moreand they asked if I could move my appointment up, I get it, doesn't hurt to ask. However, when I called to tell them I couldn't move the appointment up, they put me on hold. Strange, but hey, maybe they need to get the right person on the phone. So I explain again when they pick back up. She then explains to me they had a LARGE cancellation and the doctor isn't sure they want to come back to the office. Oh... really? I said we can just cancel if you prefer, and she said oh no, I'll talk to the doctor. I said really, I'd rather cancel. If this was me calling, I'm SURE they would not be as accommodating. I scheduled the appointment, I planned to come at my time. I understand cancellations happen, the doctor wants to go home, but that is not my responsibility as your customer. That's a BUSINESS decision. I will be finding a new dentist. It's enough to put me off, especially being new. No thanks.

Everyone is friendly and knowledgeable. They did not make me feel pressured to buy certain services…read moreand gave me options and clarity. They remember you by name and always keep you informed.

I liked how the doctor explained the steps they were taking as they went along. It wasn't just…read morequiet guessing they actually told me what they were thinking and why. They also made sure I was ok before moving on. It wasn't perfect but felt reliable enough to come back.

If you're searching for a new dentist, you can stop looking. This is the one…read more - Super friendly staff who go the extra mile for patients. - Dr. Chan is a great dentist who does quality work and cares about his patients. He takes the time to explain everything so you understand what's going on. Checks in on you to ensure you're not in pain during procedures - No judgement on your prior dental health, they do a very thorough checkup and help identify + explain any issues needing treatment - Have and use newer available technology to assess your dental health - Clean and welcoming office Highly recommend Dr. Chan and team.

Very good experience all around and I definitely think this dental office and Dr Chan are excellent.read more

It was our first visit. I brought my two daughters here earlier today (5 and 6 year olds) and the…read morestaff was super professional, friendly, and helpful. The young ladies that work here made the visit pleasant and easy to attend. Nothing to fear for the little ones. We will make this location our primary dentist for the entire friendly going forward.

I had an appointment scheduled (and confirmed same day via automated text message from Accu Dental)…read moreand I drove an hour each direction to get there. I arrived and the office was closed completely. They would not pick up my phone calls or return my messages. I sat outside for 30 minutes and finally the woman in the office opened the door to receive a package. I went up to her and asked what was going on and that I had an appointment and she told me nobody was there and to my astonishment did not offer any other information. I am blown away by the lack of professionalism. They had someone there who was receiving packages who could have been calling people to let them know their appointments were canceled, but no, they are just ignoring the situation instead. Over a week later and nobody has returned my voice messages or email. I have emailed corporate and left a voicemail and nothing. Gas is $7 a gallon right now and I took time off of work for this appointment that was 91 miles out of my way and to be treated like this by a business is just gross. They still have not changed their listed hours on Google. They still say they are open just like they did the day of my appointment. They have made 0 effort to inform their patients that they are likely closing due to bankruptcy or fraud or something else and it's just absolutely unacceptable to waste people's time and money like this. To the person who made a review August 25th - Immediately call your credit card company or bank and initiate a chargeback/dispute for "services not rendered." Do not wait for them to respond. They will not.