Dr. Wafelbakker and Dr. Anderson are the best! Our orthodontic care was top notch and we love our…read morenew smiles. The office staff is amazing. The first time we stepped into the office we were treated like family. I cannot rave enough about all these ladies that work so hard along side these doctors. Thank you Brooke for being my go to girl! Elisa, thank you for helping us with a time sensitive appliance, you made my daughter so happy! Kathy, you rock! I appreciate you all!

Friendly staff, Very professional,…read moreSon is a patient for braces and it's been a good experience.

We are newer patients with MBO Hollister and thus far our experience has been amazing. The…read morewelcoming smiles and hellos as you enter. The fun monthly drawing gift baskets they do (my son won the first month we started there!). The super sweet front desk Kaila who is very personable. We are very happy with our choice to come to this office. Thank you to the rest of the team as well for always making my son feel comfortable Aaron, Colleen, and Gaby!

I've had such a great experience at this office. Everyone is always kind, attentive, and makes each…read morevisit smooth. Kaila at the front desk is super sweet and makes scheduling appointments easy. Pauline, the treatment coordinator, is always polite and supportive. Colleen is incredibly knowledgeable and provides amazing guidance, and Gabby is just as knowledgeable while also making the environment feel very comfortable and welcoming. I'm almost finished with my treatment and have been so happy with my experience that I'll be bringing my daughter in next month for her braces consultation. Highly recommend!

Dental care often can be the most daunting and difficult service to obtain for one's self or…read morefamily. I had procrastinated far too long knowing my delay was only contributing to my dental issues. One day I happened to receive an oversized postcard advertising this dental practice located in Hollister Ca. The emphasis was on the office philosophy which stated clearly that no judgment was ever made on the patients current condition . Acknowledgment of how many of us feel having delayed treatment ( embarrassment & shame ) and emphasized they were only concerned with identifying the solution and assisting the patient with obtaining the best possible treatment to address all ongoing dental needs. Intrigued I called and was immediately impressed with the prompt response to my inquiry and I obtained an appointment which was a no charge assessment and a detailed treatment plan with the recommended course of action. The staff was positive and reassuring and Dr. Rauch was simply wonderful. Having introduced himself he quickly realized that I was pretty vulnerable and apologetic for having let my dental needs becoming so desperate. He was quick to reassure me and state that what mattered most at this moment was to move forward and focus on the solution. He was encouraging, supportive and obviously sincere. I was convinced this was my new Dentist and am here now to encourage anyone who has been delaying or procrastinating to obtain dental care this is the Dentist for you. I'm so grateful I took the opportunity to call. I have no doubt you will be as well. Cheers! Catherine Wilson

Just want to say a huge thank you to Dr. Rauch and his staff!! I had a really bad toothache and…read morecalled to see if I could get an appointment to have tooth extracted. I was able to get in on same day I called and the whole process went very well. I would recommend this Dr. to anyone and especially if you have anxiety issues. Thank you again Dr. Rauch and to the ladies for making my appointment so quickly.

Dr. Gallagher is super friendly and very knowledgeable. His staff is great and they are very…read moreflexible with appointment scheduling. My child loves the Disney themed decor in both the Gilroy and Hollister offices.

Check out the teeth. Made by Dr Anderson and his team. Elisa is the best and uses her time and…read moreexpertise to make sure you have the highest quality teeth. I have had a lot of ortho work and this amazing team makes sure I hold my most powerful trait- the smile Thank you for the extra care and time you have all provided me to ensure I am always leaving with the highest of gratitude. Best Orthodontist in Gilroy/Bay area!!!

I can't say enough good things about Elisa! At the Gilroy office.She is such an amazing…read moreorthodontist assistant and has always been there to help me, especially whenever I've had an emergency. She is always so kind, patient, caring, and makes sure I feel comfortable and taken care of. Anytime I have a problem, she does her best to help me as quickly as possible and always makes the experience so much less stressful. You can really tell that she genuinely cares about her patients and loves what she does. I truly appreciate everything Elisa has done for me and I'm so grateful to have someone so reliable and sweet helping me throughout my orthodontic treatment. She definitely deserves more than 5 stars!

I'm a pretty new client, I had an appointment scheduled, I confirmed said appointment, I got a call…read moreand they asked if I could move my appointment up, I get it, doesn't hurt to ask. However, when I called to tell them I couldn't move the appointment up, they put me on hold. Strange, but hey, maybe they need to get the right person on the phone. So I explain again when they pick back up. She then explains to me they had a LARGE cancellation and the doctor isn't sure they want to come back to the office. Oh... really? I said we can just cancel if you prefer, and she said oh no, I'll talk to the doctor. I said really, I'd rather cancel. If this was me calling, I'm SURE they would not be as accommodating. I scheduled the appointment, I planned to come at my time. I understand cancellations happen, the doctor wants to go home, but that is not my responsibility as your customer. That's a BUSINESS decision. I will be finding a new dentist. It's enough to put me off, especially being new. No thanks.

Stay as far away from this practice as you possibly can. Here's why…read more The first dentist we visited told my wife that basically every tooth in her head was falling out. She was going to require two root canals and crowns urgently. With scary stories being told, I was charged $700 twice for sedation for my wife, which I had to administer to her and monitor her for. All they did was call in the prescription for a $6 pill. Sure, that's worth $1400. Then came the root canals and temporary crowns. The temporary crowns weren't very good, which I was willing to overlook because they're temporary, BUT the permanents weren't any better. $1200 later (after insurance), which I had to finance with interest, the work was done. Uh oh, turns out the dentist lost his practice for fraudulently doing root canals and crowns that weren't needed. Did I get my money back for that fraud? I did not. Enter the new dentist at this location. He did new x-rays and told my wife there was nothing wrong with her teeth, and the half dozen fillings she was told by the previous doctor she would need weren't actually needed. When one of the unnecessary crowns came off months later, they put on a new one at no charge. Can we say "least they could do"? A couple of months after getting the first unnecessary crown replaced, the second one broke. Just fell apart. But guess what, the new dentist quit, and now the office has a temporary dentist who is only available two days a week. So, I had to find a new dentist and pay to have the second broken crown repaired. Want to know what they found under it? Decay. The second root canal was done poorly. Did I mention it wasn't even needed in the first place? Seriously considering getting my attorney involved and suing this office to recover the enormous amount of cost they've literally stolen from me and then some. Don't come here. They will lie, steal, and change dentists on you all along the way.

I liked how the doctor explained the steps they were taking as they went along. It wasn't just…read morequiet guessing they actually told me what they were thinking and why. They also made sure I was ok before moving on. It wasn't perfect but felt reliable enough to come back.

Everyone is friendly and knowledgeable. They did not make me feel pressured to buy certain services…read moreand gave me options and clarity. They remember you by name and always keep you informed.

If you're searching for a new dentist, you can stop looking. This is the one…read more - Super friendly staff who go the extra mile for patients. - Dr. Chan is a great dentist who does quality work and cares about his patients. He takes the time to explain everything so you understand what's going on. Checks in on you to ensure you're not in pain during procedures - No judgement on your prior dental health, they do a very thorough checkup and help identify + explain any issues needing treatment - Have and use newer available technology to assess your dental health - Clean and welcoming office Highly recommend Dr. Chan and team.

Very good experience all around and I definitely think this dental office and Dr Chan are excellent.read more

It was our first visit. I brought my two daughters here earlier today (5 and 6 year olds) and the…read morestaff was super professional, friendly, and helpful. The young ladies that work here made the visit pleasant and easy to attend. Nothing to fear for the little ones. We will make this location our primary dentist for the entire friendly going forward.

This place is honestly the worst. We had them for several years because of our insurance and lack…read moreof choices. All they do is cancel and reschedule appointments last minute, as though people don't have schedules. They also make 2 appointments out of what should be one appointment (x rays and exam/come in 2 different times) instead of one appointment. They don't care about the patients time. The staff work inconsistently and are always changing. They don't return calls for days and and hard to get a hold of. Then, when you finally get work done (cavities, etc.) it costs a fortune. I have had more troubles with this company and 3 of my family members go there. I am finally going to pay private just to not have to go here anymore.