DO NOT COME HERE. After what I personally witnessed while helping my girlfriend through her treatment, I would never trust AccuDental Salinas with someone I care about. My girlfriend paid approximately $4,000 IN FULL for wisdom tooth treatment that she STILL HAS NOT RECEIVED. I personally helped her schedule and confirm these appointments, drove/accompanied her through this process, and even called the office myself to verify appointment times. This was not a simple misunderstanding. Her first wisdom tooth surgery was scheduled for 6:00 AM. She showed up as instructed, waited, and the procedure was canceled approximately 30 minutes AFTER she arrived. She was eventually scheduled the other side of her mouth August 1 at 10:00 AM. She arrived around 9:50 AM and waited over 40 minutes -- NOT ONE EMPLOYEE SHOWED UP. No receptionist, assistant, or provider. Nobody. She was completely stood up for a SURGICAL PROCEDURE that had already been paid for. I want to emphasize that I PERSONALLY CALLED TO CONFIRM THIS APPOINTMENT. She also confirmed it herself and arranged approved time away from work specifically for the procedure. We did everything we could to make sure there was no confusion, yet she still arrived for surgery and found an empty office. The required CT scan was mishandled too. The Salinas office repeatedly told both of us that her appointment at the Gilroy location was July 31 at 9:00 AM. She arrived at 9:00 only to find out Gilroy didn't even open until 9:15 and Salinas had actually put her down for 12:00 PM. Thankfully, the Gilroy staff were professional enough to accommodate her anyway. And now comes the part that makes this whole experience even worse: AccuDental still has the approximately $4,000 she paid for a surgery they never performed. She has called and emailed requesting her money back, and nobody will respond or return her calls. I have watched her repeatedly try to get this resolved. At this point, seeing a medical office accept thousands of dollars, fail to provide the paid-for surgery, and then fail to communicate about returning the money is absolutely unacceptable. As her partner and someone who personally participated in confirming these appointments, I witnessed how badly this was handled. Watching her take time away from work and repeatedly show up as instructed only to be canceled on or literally stood up was ridiculous. DO NOT PAY THIS OFFICE IN FULL BEFORE RECEIVING YOUR SERVICE. Based on what I personally witnessed, I would strongly recommend going elsewhere, especially if you need a surgical procedure. We are now considering legal action just to recover money paid for a surgery that was never performed. I will gladly update this review if AccuDental finally responds and returns her money. read more

I been comming here for 11 years now. My older son had his braces put in and now my other 2 boys needs braces aswell. They are affordable comparing to other dentist companies. The staff here are so nice and make you feel like at home.if you are looking for a dentist look no further read more

ACCU Dental - General Dentistry Near Me - Gilroy, California

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This place is honestly the worst. We had them for several years because of our insurance and lack of choices. All they do is cancel and reschedule appointments last minute, as though people don't have schedules. They also make 2 appointments out of what should be one appointment (x rays and exam/come in 2 different times) instead of one appointment. They don't care about the patients time. The staff work inconsistently and are always changing. They don't return calls for days and and hard to get a hold of. Then, when you finally get work done (cavities, etc.) it costs a fortune. I have had more troubles with this company and 3 of my family members go there. I am finally going to pay private just to not have to go here anymore. read more

It was our first visit. I brought my two daughters here earlier today (5 and 6 year olds) and the staff was super professional, friendly, and helpful. The young ladies that work here made the visit pleasant and easy to attend. Nothing to fear for the little ones. We will make this location our primary dentist for the entire friendly going forward. read more

They do it all in a hurry, don't take time for their patients, but when it comes to money... they ask for it right there and then.. my daughter had to be there twice for the same reason, her filling come off, 3 times. Took her there twice have it fixed, the 3rd time they said it was a cavity, wish it was the same tooth same place, they had fixed twice. 3rd time I gave up. took her to a different dentist. Ended up paying but her filling it's there same place... Definitely don't recommend it!! read more

this office mutilated my mouth- didn't want to own that it was out of her scope of expertise. After all of her work had to be completely REDONE, they faught me with the refund. Even after she said she covers her work, if anything needs to be replaced. They threatened not to give me any refund unless I signed a paper. If you are going here or plan to go here, I highly suggest you rethink that. I will happily explain exactly what was done if you need any help is choosing if this office is good for you. Just shoot me an email. DO NOT TRUST THIS OFFICE TO CARE FOR YOU AND YOUR MOUTH. read more

Great staff, clean office and my deep cleaning was pain free. Highly recommend ! Also appreciate the appt reminders sent via text.

My first time here and my experience was the best! From the beginning of the visit the staff member in the front was very attentive and answered all of my questions. They got me in within minutes of turning in my paperwork. The hygienist Liz was very knowledgeable and explained everything she was doing. She was constantly checking to see if I was in pain. I would definitely come back just for the staff and customer service! read more

only go here if you like PAIN. They told me I would be sedated for my 6 tooth extraction, came in for the operation and they said I would be given a pill to help[ relax me. It did not do anything. they pulled ALL of my lower teeth and gave me some Motrin! the pain was unbearable and I called to see if they could get something stronger and Jasmine told me that my name was on a list of people who were blacklisted and could not be prescribed pain meds What bull, the pharmacy had no idea what she was lying about. these people are devious, and don'O care about the patients they rob. read more

The staff are exceptional ! They are knowledgeable, friendly and professional. The work that was done was excellent and I'm very happy with the results! I would recommend them again to others ! I feel like Christmas is here again! Full of joy read more

haven't started my treatment here yet and i already love it here!!! As soon as i walked in the girls in the front desk greeted me, & were super sweet!!! My sister was getting worked on and while i waited and filled out papers they were conversing with me! Super genuine, and friendly!! I'm really looking forward to my appointment ((: read more

Omg what an amazing staff, i came in today to get an examen for my invisaline. I had went to a different dental office and the Doctor told me that I need it for teeth to be pulled. I decided to come to ACCU Dental for a second opinion, Doctor Kumar and Gabby explained me how invisaline works; Im really happy to hear that i dont need any extraction and I got so happy when Gabby told me that they were going to give me a free whitening. Nancy and Jasmine were really kind to me. I really recommend ACCU Dental in Gilroy. If I could give more than 5 stars, I would do it. Thank you for all your great service. read more

Very great dentist and would definitely recommend. Adrian was a great help and was super nice!

This place is irresponsible. They performed a filling for me back in 21 they told me it was a large cavity so I might continue to feel pain in the tooth for some time. Fast forward to yesterday. I'm sitting at my desk and my filling pops out! I called them and explained the situation even remembering they had some faulty UV guns at the time of the operation. The supposed manager did not want to accept responsibility for the poor work performed and wanted to charge me for the same job twice! I instead called Koi Lee who has done all my other dental work. He charged less than the con men at Accu dental and did a better job than these "professionals" did the first time. And guess what the day after no pain in the tooth that has been bothering me for three years now. These people should be sued for medical malpractice. When they did the original filling they did not even numb me fully. Terrible, just terrible. read more

I called the insurance company and complained about you. We're not even attached to you. Why then did your employees send me messages for a whole month and made an appointment with us at Gilroy a month ago? This is the incompetent work of your employees. Terrible work of the office the day before the appointment, call me and change all the information to change, why did you sit in silence for a month? First you texted me that we were waiting for you and confirm the time, then you started writing we changed the time for you and confirm, I began to be indignant why, then you started writing that I should go to another office, because you recorded me in another office. Then you started calling that since I answer poorly in English and am indignant, my applications will be deleted. read more

The lengths that this office will go to maximize its profit are criminal. It was charged nearly twice the amount allowed for new crowns. Cigna PPO insurance seems to want to help the dental office rather than the premium-paying client. So I was unable to recover any money for being overcharged. The amount allowed for a crown was $615. That was only one example of the ways the dentist overcharged me. They charged me for a cleaning and collected the same amount from the insurance company. I thought this was illegal. I filed a complaint with the California State Insurance Board. I truly hope people read these posts before going to this dentist. They have complaints like this in many of their 6 offices. read more

The worst experience I've ever had with a dentist! In fact all my other experiences were ok. Went in to have two teeth extracted. Was given the numbing shots, that was ok, though the dentist was gone for what seemed to me a little longer than 5 minutes before she began. She removed the first tooth ok, seemed simple. The second tooth seemed very difficult. She kept losing grip of the tool used to grab it, then she'd grab another tool, over and over again and kept trying but kept losing the grip. During that time the tool she was using to keep that side of my mouth open, she kept digging it into my gums, had to keep reminding her to take it easy. Lost count of the attempts., always with the new tool slipping. She had given me several shots but she was never able to numb that nerve! Then she tried to drill, again the nerve was not numb! I don't understand how she was unable to numb it when a previous dentist had worked with those teeth years ago and was able to numb it. Always dentists in the past would check with me if all was numb before they would do anything, she didn't. After the third attempt to drill, again didn't check if numb first, it hurt very sharply. I just sat up and just couldn't take it anymore! I have never ever experienced any dental procedure so rough. I also found it very unsettling that the dental assistant would leave the room during the procedure at times, At one time my mouth was full of blood, and the dental assistant was not there to vacuum it out, neither was the dentist!! I had to spit it out on the little bit of tissue I had in my hand, getting it all over my hand, face and that little bib they put on you. What really came to mind was that if she was unable to extract the tooth she should have stopped the first time when she saw my discomfort from her failed attempts and her inability to numb that area. To me that whole experience was traumatic. I also found it odd that she kept trying to justify my pain being caused by anxiety! Pain is pain, I had no anxiety when I got there, but most certainly did after all that bungled procedure. The whole thing was the worst I have ever experienced. Never ever will I ever go to that office. So I've been left with a partial tooth not extracted, the nerve exposed and have to wait for another office to help me. I've haven't been able to eat well for two weeks because of the sensitivity of my mouth until it is extracted properly and the area stitched! My general impression of the dentist and assistant is they lack concern for the comfort of the patient, let alone professionalism. Any medical professional should treat a patient with respect and be mindful to not cause undue pain to a patient who has entrusted them for their care. read more

I have been going to Liz for cleanings for years now. I continue to follow her because of how great of a job she does! She takes her time and makes sure she cleans everything! I wouldn't want to go to anyone else for my teeth to be cleaned! 10/10 would recommend! read more

This is the worst place to go don't waste your time!!!! I had my son go to this place as they took his insurance and first appointment they gave him the run around that he wasn't insured. When the ignorant clerical desk person got his date of birth incorrect. How was that his issue and instead of checking she basically told him to leave and reschedule. Once she noticed she was incorrect she called him for another appointment. He went back to his appointment for them to only take X-rays of his teeth and tell him he needs Periodontal cleaning in which his new insurance does not cover!!! How? If my son had dual dental coverage before he switched to this insurance and went to dentist regularly and was never given this cleaning or recommended this cleaning! I was outraged and so disappointed in the unprofessionalism of this dental office. This is the reason I rather use a private dental group opposed to a public one! Hope they shut this place down soon for treating their clients so poorly! read more

Great service! Everyone was super sweet and friendly. Love that they spoke Spanish and conversated with everyone. Definitely would recommend to people to come and get there dental done. read more

They call repeatedly asking you if want to make an appointment., hoping you miss so they can bill/charge you ...for missing the appointment. They run this dentistry as a corporation not A dentist read more

Completely ignored a patient after same-day surgery requesting pain medication. They were more than willing to accept payment, but beyond that they were not eager to return calls very disappointed and cannot recommend this company. read more

I highly recommend this dental office :). Gabby the manager helped schedule my sons appointment and when I showed up, the front desk and back office were all very welcoming. The doctor and Nancy were very patient with my son. Dr. Ying explained to me what his issue was and how she was going to fix it. They both went above and beyond to help my son feel comfortable and relaxed during his procedure. Love how clean and organized everything is, a very nice location too. They also accept many insurances including Dentical! read more

The office was nice. The staff are nice. I had a cleaning and it was fast and efficient. The hygienist was very professional.

Honestly, if I could give more stars I would!!! These guys know how to work some magic. I came in to get impressions taken for a partial denture. I had previously visited another office in town where I was left waiting 4 months without ever getting the impressions taken. At Accu dental I had impressions taken the same day of the consult and payment options discussed, paid half my bill, and within 2 weeks we had a wax model trial and the final product! I am beyond thankful and so happy with the outcome, I will definately return as well as refer others. Thank you! read more

Worst dentist always trying to up sell I was in for a deep cleaning and the dentist did a normal cleaning charged me for a deep cleaning paid the deductible on my insurance a year later they are calling that I owe them money would not recommend this place it should be zero stars read more

Front desk girl is so sweet and helpful. All doctors and staff were super nice too. I typically have anxiety going to the dentist so have avoided it for over a year but this was by far the best experience I've had. The hygienist was very calming and patient and continuousLu checked to see if I was okay. Overall I am very pleased with this visit. read more

I went in for a cleaning and after being there for an hour and still did not get the cleaning done or even started, is all I was getting was a sales job on everything under the sun that I did not need. I walked out and will not go back ever. I would rate them less is I could. read more

Worst dental office I've been to. Workers are unprofessional and sloppy. They are slow to call back and don't seem to even know what they're doing regarding how to bill correctly. I agree with the other 1 star reviews. Accurate. read more

Liz was my hygienist for a deep cleaning and she was very conscientious of my sensitivity and took extra care making sure I was comfortable.

Very friendly office staff, made us feel very welcome and comfortable. Recommend this dental office to my family and friends and will keep coming back for myself and my family. read more

I had the worst experience of my life here at Accu dental. The Dr. (Not sure if I'm allowed to say who?) did not know what she was doing & I've never suffered as much as I did going to her. Literally messed up 2 completely healthy teeth that she was supposed to do a bridge on. She first said she would shave them & then 4 weeks after add the bridge. Never happened because 4+ months went by, she kept prolonging treatment and I needed root canals by then. She cemented crowns incorrectly and not to mention me having to go through 2 implant removals all within a span of 2 years due to her negligence. Do you know what an implant removal feels like? I wouldn't wish that on anybody. All could have been prevented by me not trusting in her and finding a truly genuine doctor who knows what they are doing. I was depressed for such a long time due to all of this & now I'm left with the trauma of having any dental work done. Also emailed corporate and was not able to get any type of refund. I spent close to 7k to mess up my teeth when all I wanted was an implant on my missing tooth. I try not to let what I went through bother me but I felt the need to leave this review to warn others I wouldn't wish what I went through on anybody. If anyone recommends any experienced legit great implant specialists feel free to send me a message as I do wish to fix my teeth eventually I've just been terrified after what I experienced. read more

Took me right away with tooth pain. Great friendly Dentist and staff. Everything was done with ease. I'm very happy.

Thank you so much! Both my kids went there for the first time this week and they were awesome. We were nervous to switch dentists, but everything here was so easy. The staff was great and we are happy to have found such a great dental office! read more

We chose this office in December of 2019 based on insurance coverage. My husband was in pain and needed a root canal. Unfortunately, he was in a lot of pain and has a fear of the dentist and needles. We did not return to this office due to lack of care regarding patients and lack of professionalism. We found a dentist that took into consideration my husbands mental health needs to take care of his 5 other root canals that we could not use our dental insurance at his office, but was worth every penny we had to pay out of pocket. Two years later, the root canal done at this office has failed and have to be referred to a specialist to fix it as it was not done properly in the first place. I would not recommend this office for important procedures even when insurance covers it ... go else where to get it done right. read more

Please get a second opinion!! They explained everything that you don't need. Since we are not dentists, they can say you have bone loss, this and that and show you pictures and you will believe. I went to another dentist and they said no need for deep cleaning and the fillings that was diagnosed is all questionable. Invisalign that don't need your teeth pulled? If you are happy with straight flared teeth, then go for it. People pull teeth for braces to help not have flared teeth and get the best smiles. Rip off place!! read more

Awesome staff, very friendly and helpful. Definitely going to be my dentist office. Great job!

I have had nothing but amazing experiences here. I know hard to believe because it's the dentist right. But everyone I have encountered from the dentist, specialist to the receptionist have been helpful and professional. I would recommend accu dental to anyone looking g for a family dentistry place in Gilroy read more

Worst experience of my life - read further. Before Yelp puts this at the bottom of their list - my husband and I normally review everything under his account, but Yelp denied this review under his login because it was my experience. So I started my own account. Our insurance changed so we tried this dentist out based on his Yelp reviews. My appointment was first. Young lady at the front was terrific, she was answering the phones and doing all the x-rays. There was no hygienist - the dentist, Dr. Tuan Nguyen, said he was better than a hygienist. He refused to do a routine cleaning, and then began drilling at my teeth to "clean them up." I rarely complain about anything, but I walked out without letting him touch me any further. This was the single worst experience of my life. My daughter and husband cancelled their appointments. There was another patient waiting while I was there that had to have a filling repaired, that this dentist placed, within the past week. Update - I also complained to my insurance company about this dentist. He wasn't even on their list of dentists at this location. Two other dentists were - and they are no longer there. read more

We went today for husband teeth. He lost two last year and today they gave us all the options today what needs to be done. But with full detail! Nothing like foothills. They even explain he lost more bone then we thought. Very helpful and we are coming back here . I do recommend them :) ! Even how many times we didn't understand something , they kept explain and explain till we understood and did not complain or anything read more