Had to wait a few days for the appointment...but they looked at it first thing in the morning,…read morecalled by 9:30 with a explanation of the problem and quote... had parts delivered and was ready the same day.. front brakes and rotors, and the power steering fluid cooler needed replacing. I have been going to Dons for at least 8 years, and they have proven to be honest and reliable. I have asked about things I feel need to be fixed, and they always advise me if it was necessary at the time or not... trust them completely with my car and will not go anywhere else!

Great service!! Wife hit a pothole and blew out 2 tires, she went to Don's and they swapped out the…read moretires and got her car back on the road.

Scheduled an oil change and tire rotation 5 days in advance. I provided the year, make and model…read moreof my car. I scheduled the appt for 8am and arrived on time. My car was brought in right away and after an hour and 45 minutes I asked if it was going to be much longer. This is when I was informed that they did not have the correct filter. I ask how long it was going to take to have it delivered and they said it was only a few minutes longer. There was no apology for their oversight on not confirming that they had the correct parts needed and no discount for my inconvenience for having to wait. I was a 1st time customer. The service for a full synthetic oil change and tire rotation including tax was 105.97. I chose to support a local shop instead of a chain with thoughts that I would be supporting a small business and getting customer service that generally goes along with a privately owned company that wants to maintains a great reputation.

I am a busy person, attending graduate school while working full time in Boston. On the way out to…read moreBelchertown to visit my girlfriend for the weekend, my car vibrated so intensely I didn't feel safe. I was stuck in town until I could get it fixed. I called Tilton Automotive first thing Monday morning and asked if I could be seen as soon as possible. Although they said they were busy, they made time and scheduled me to come check out my car because they understood my urgency. They were caring, honest, and professional. I felt like I was treated respectfully. They identified the issue with my front axel, and in the very same day, obtained the parts, performed the repair, and called me back before end of business! I was even shown the failed parts to confirm the necessity of the repair. My car feels better than ever, and I was able to get back to my crazy schedule with minimum impact. The team at Tilton, especially Fred, was the best! True lifesavers and real professionals that care for the customer at fair prices.

We have been bringing cars here for Massachusetts vehicle inspection for years! Great quick…read moreservice. Get in line with all seat belts clicked and easy peasy. If your vehicle needs a light bulb they quickly fix it and pass car. Keep your local business in business or you're gonna miss em when they are gone!

My entire family brings our cars here to get them inspected. I've been bringing mine since getting…read moremy first, and even my brother who's been living outside Belchertown for a few years now still comes here. Never have we had any kind of issues with the staff. The gentlemen who do the inspections are always quite nice. Regarding inspections--super easy! $30, in and out. Even if there is a wait, there's a small little waiting room or you're able to wait outside, if the weather is nice.

This place is the best. They have been amazingly kind, accommodating, and reasonable in the three…read morevisits we have had (oil change, tire replacement, repair for skid plate), and I hope to do all of our auto-related business here. My partner and I both feel the same way despite having visited entirely independent of one another. Feels weird to say this about an automotive shop, but they restore my faith in humanity. They deserve your business, and you won't be disappointed.

Loreen and everyone at Hargeo Auto are just terrific!!…read moreProfessional, friendly, super knowledgeable, responsive & generally awesome. If I had known about them when I lived in Amherst I would have happily driven the extra miles to have them take care of my car.

Having been a car owner for decades means having tried a lot of repair shops. BDR automotive is by…read morefar the best place ever that I have ever used. The ease of obtaining a timely appointment is wonderful, the speed at which a problem is diagnosed, information and repair options relayed, and car fixed at a very good rate a huge plus. I will never go anywhere else!

Update, finally got my truck fixed. They were fabulous and followed up every step. They weren't…read moregoing to charge me for the final visit too. Very, very good customer service!

Awesome person, awesome mechanic! I've bought three cars from Martin over a number of years. He…read morestands by what he sells. He's worked on my Hondas, Fords, Toyotas, Volvos, and Audis with expertise. I would highly recommend his shop for your auto repair needs! 10 Stars!

Very difficult person. Decent mechanically. Not intentionally extremely dishonest. Somehow…read morecan't help himself to combat with customer, whether it's a big thing or little. With him customer is seldom right. Too many pleasant mechanics out there.

Karl sold me an SUV with a rusted out engine for almost $17k. I have already put in $1300 in…read morerepairs and now have to trade it in 3 months after I bought it. He also sold my stepdad an SUV at the same time that needs $6,100 in repairs. I would not recommend this shop to anyone.

Bought a Nissan Titan from them and it wouldn't pass a nys inspect when I got it home because the…read morebrake pads, rotors and brake calipers were shot. Other problems were the front end links were bad as well as the lower ball joints causing an extremely loud creaking about a week after the purchase. I bought the truck on a really cold day so when I tested the ac it was hard to tell but it seemed fine and as the weather is getting warmer I find out the ac compressor is not functioning. I paid top dollar for this vehicle thinking it was in good shape from a reputable dealer but I was wrong, I would strongly advise keeping your distance from them. Crooks.

Warning!!!Do Not! Come to baldwin auto he's a crook he took my money for parts and never put them…read moreon also found a crack pipe on his desk do yourself a favor take your business else where

Do NOT come to Baldwin Auto. Ken is uncommunicative and straight up lies to his customers. Came in…read morefor motorcycle tire service and my bike was out for 16 days without him lying a finger on it - all the meanwhile spewing lies to me and telling me bike would be ready. Had to trailer my once rideable bike out of his shop. Be warned - this guy is not who you want fixing your vehicles.