I had been looking to buy a convertible for a year. I passed by Martin's auto a few months ago and noticed a Saab convertible. I came back a few days later and took the car for a test drive. This was the first time I had ever met Martin. He was very friendly and willing to answer all of my questions. There were many, having never owned a Saab, especially one with high mileage. It was clear Martin knew his cars well and was very honest about the overall cost of ownership of this car. The car was in very good condition for being a 2000 with high mileage. The body was free of rust, the engine compartment was pretty clean, the exhaust had only minor surface rust, and the tires had even wear. During the test drive the car was a bit shaky. I told Marin I was interested but the shaking needed to be resolved. Martin worked on the car for a few days and gave me a call when it was ready. When I returned for a test drive the car was 90% better. Everything else on the car was in good shape and Martin offered a 1 month 1000 mile warrantee. This was not required for high mileage cars in Massachusetts. I bought the car believing that I could work out any other minor issues over the next month. Working out any issues would be the real test for the integrity of Martin's auto. After driving the car for about 250 miles I found several minor issues and one bad rattle in the car. I brought the car back to Martin to get them checked out. Martin resolved the minor issues very quickly with the replacement of some sensors and brake pads, which were new but squeaking horribly. The rattle took a few days longer to resolve. Martin replaced several parts and in the end fixed everything to my satisfaction. It was clear that Martin had spent a lot of time and money to make the car right since the first test-drive. His only goal was making me a satisfied customer. He never made excuses or complained about his bottom line. He simply worked to make everything right. Bottom line for me is that I don't trust mechanics easily, preferring to do what work I can myself. As I have less time these days I am always on the look out for a good mechanic. Martins auto is a place I would go back to and already have for my other cars. Martin takes the time to explain anything you want to know, anything. For Martin his shop is not just a business but a passion and it shows. I am glad I noticed the car in the lot and took the time to stop in a meet Martin. I not only have a fun and inexpensive good running convertible to drive this summer. I have two new mechanics I can trust, Martin and Mark. read more

Martin's Auto is everything a garage should be. The owner and chief mechanic is honest and fair and friendly. It has been years since I have set foot at Martin's Auto and I found myself bored and googling places from my old college life. To my surprise, there was only one google review for Martin's Auto Repair and it described the worst kind of business: A place that you would not return to and one that you would warn others against. The problem here is that Martian's Auto Repair is no such place. Personally, I first dealt with Martin close to ten years ago, while attending school at the University of Massachusetts at Amherst. I had purchased a Saab 9000 and was in over my head. The car left me stranded and I towed it to Martin's Auto because the shop was listed as a Saab Specialist. I went in for repair and left with what could almost be called a part time job or a second education. He took me in as a young man with no formal training and educated me in the dying trade of the master mechanic. I watched from inside his business as he interacted with students, teachers, and all the other people that make the valley what it is. He moved more slowly, he looked at the issues from the perspective of the customer. He looked as his business as having roots in the community. He always spoke his mind. He was honest and fair. He felt that a handshake and one's word had meaning. His shop was an extension of his person. It was always clean and well tended. You would often come in to find fresh paint on one piece of equipment or another. Tools were always put back in their homes. There was stained glass at the windows and automotive art on the walls. He lost his first shop to a house fire some time after I left his employment. From pictures, I can see his new shop carries the feeling of his original artisan business. It would be my recommendation to anyone in the area to give this repair facility a chance and to meet one of the best and most honest independent mechanics that I have ever met. Thank you Martin. If you have delt with this business please post. Martin no doubt has earned your support as he did mine all those years ago. read more

I bought a used Saab (142,000 miles) from a friend of a friend two years ago and Martin has been taking care of it since then. He is by far the sweetest, most honest mechanic I've ever interacted with. Whenever I have a problem with a part he always explains exactly what's going on with it to justify his recommendation. For the parts that I've needed to replace, he has shown me the part after it was removed from the car so that I can see exactly what he described as the problem. As a graduate student, I also value his attentiveness to what I can afford and often will break down what he feels is necessary vs. what would be a good preventative measure. I'm moving from the area now and when people ask me what I'll miss about the Valley, I usually laugh and say that my mechanic is in the top 5. read more

Don't live in MA any longer but I called Martin for some car advice. He was very generous with his time and expertise even though I am no longer a customer. In the course of looking up the phone number I was very surprised to see such a negative rating (1 review only?! on Yelp?) and thought i'd put my two cent in -- my experiences with Martin were always very positive when I lived in the area. read more

Took my Passat to Martins for an exhaust job...... Martin explained the possible pitfalls and explained how they would tackle it. Turned out he was right on the money. Long story short, the repair was well done, quick and cheaper than I thought. Martin will be getting my work in the future. My niece wants a Saab and I have recommended that she pays him a visit. read more

I've been bringing my Saabs to Martin for almost as long has he's been in this area. As far as mechanics go, he's as honest as they come. He always explains exactly what needs to be done before doing it and shows me that bad parts after he is done. As soon as my VW is out of warranty, I'll be bringing that to him as well! read more

I've been going to Martin's for service and repair for several years. He has always treated me with good humor and patience, and I have always been satisfied with his work. I recently bought a used a car from him -- trusty car, great price. read more