I will start by saying I do think Gail's pricing was fair, and I did trust her expertise. I sent this review to her first to offer the opportunity to take accountability as I had chosen to work with her based on the recommendations. I originally went in for a bustle and to loosen the straps on my wedding dress. I got nervous because she said it would be at least an additional $75 for the straps if there wasn't enough fabric, so I simplified to just the bustle. I opted for the option that was three pieces to keep cost minimal and easy on my mom at the wedding. When I picked up the dress she said she was just going to keep the $50 deposit (over twice what we agreed on for bustle alone) because she decided it needed more buttons and she didn't want her name attached to bad work. I let it go even though it violated our contract. When I got home two of the buttons were detached and I needed to set up another time to drop off and retrieve my dress with Gail. Today I get a call from David's Bridal that when they were pressing my dress 3+ pieces of the bustle came off. They felt so bad they fixed the work. Gail did return my call, but I had already wasted so much time and money without any apologies or compensation from her, I couldn't bring myself to go back. Others have had a good experience, but unfortunately my wedding is four days away and I don't even know that the bustle will stay up. read more