Edit: As their network continues to blossom, I am now able to reach 800 speeds thanks to a new…read morebandwidth source! Twist Broadband has made a world of a difference for our household. The price cannot be beat, and the performance has been excellent. Our installer Jeff M was smart, efficient, and ran the cabling in a very neat fashion. We went from paying hundreds of dollars with Big Cable to only $65/month for their 500mbps plan. The support over phone is also local and responsive. Our household has plenty of bandwidth, and with my wife and I working from home, we are able to do so in an effective manner. No longer do we have to do the dance with Comcast each year to plea for a better rate. And the best part? No data caps to worry about. Twist will also give you an Eero router (or two) for WiFi if you need it. They are super easy to manage and set up, our wifi coverage is on point across both floors of our house. If you work from home, stream a lot, or have a gamer in your household, Twist Broadband is the way to go.

After four months, I am even more delighted. Great signal, only one daytime outage of about 10…read moreminutes, so much better than AT&T DSL. ---- In my area of San Jose, the Internet options were Comcast (Ugh!) or AT&T's slow 50Mbps DSL at $60/month. Sail Internet/Twist Broadband, with only a $5 upcharge compared to ATT, provides a reliable 500Mbs connection. Installation included two eero 6+ mesh routers, which provide strong coverage throughout our house. The eero app must be installed on your phone for the installer to proceed. Maybe Sail Internet limits the available options on the eero app. Because of limit control options, it took hours to successfully add some old devices, particularly my Sangean and Auna Internet radios, to the network. TIP: For those who are not network experts, I recommend asking in advance if the installer can verify the network connections for all devices (robovacs, alarm devices, streaming boxes, TVs, printers, etc.) before departure or that you have a tech-savvy friend to help with connection issues after installation. TIP: Changing the router's network password to the same as your old router's password will make the changeover much easier.

TL;DR: Solid and reliable…read more Installed 7 months ago, and I guess I forgot to write a review. Performance is consistently better than promised, much faster than we need, an lower latency than our previous service (DSL), and costs less.

Fantastic experience with sales, billing, and customer service! I love working with a locally…read morebased company, and the attention to detail given in the entire customer experience is appreciated. Rock solid - consistent and dependable. GO SAIL!

Mike came by today and gave me very valuable instructions on how to significantly improve my wi-fi…read morenetworks, and saving me money. He is obviously a very experienced telecom and networking professional. Now I know who I can go to for future needs. Thanks, Mike.

We live in the Los Gatos Mountains and used to have extremely spotty internet. Mike from Ridge…read moreWireless came out and set up antennas on our houses and barn as well as setting up mesh routers. Internet is now fast and reliable and is available everywhere on our property. He is a pleasure to work with and is always available if we have questions or issues. We highly recommend Mike and Ridge Wireless.

Xfinity Store @ Evergreen Place Small store adjacent Raising…read moreCaine. 1st visit was in AM. Wanted info on changing our current triple play plan. Multiple employees, but not anyone eager to help. Karm was very helpful with the info I wanted. 2nd visit PM: ( same day) Brought hubby this time for paperwork. Waited for Karm to finish with his client. Switched our plan smoothly Made sure i was able to get set up using the Xfinity app with new info. Can't really review the overall store, but my review goes out to Karm. Excellent knowledge & customer service. Got home & set up the new modem in less than 5 min. Tx you! time with streaming

I recently returned an internet router to this store. I…read moresent my son in with the device along with a copy of my statement, which contained all of the account information needed for the return. These were the specific instructions provided by the Xfinity rep on the phone. when I canceled my service. The store accepted the equipment, but refused to provide him with a receipt, claiming he needed the account holder's identification for "security reasons." Because of this, I had to leave work and drive to the store. When I arrived, Carl (the name given) explained that they could not provide a receipt because my son was not the account holder. When I questioned what security concern the receipt actually posed, he responded, "Well, you're here anyway, what does it matter?" rather than trying to professionally explain the policy. What made the situation more frustrating is that Carl ultimately gave me the receipt without ever asking for or verifying my identification, which completely contradicted the original explanation. The receipt itself also contained less account information than the statement my son had already provided. The entire situation felt unnecessary, poorly handled, and avoidable with better communication and consistency.

Requested service for installing StarLink at our home. Quick response from the company. Day of…read moreappointment they arrived on time and were very professional. They explained the reason for placement of the starlink, setup everything, and connected to our existing mesh relay system. Cleaned up after themselves. Appointment was completed in the two hour allotted. Highly recommend this company!

When my solar panels were upgraded they removed my StarLink Gen2 and I put it in storage. I got an…read moreemail in November that I needed to update it or it would be bricked, so I decided to put it up again and pay for standby mode. I called Remo group and before they could show up, my 20+ year old ham antenna was destroyed by a windstorm. So I ordered a new one and guess what? They also can set up ham gear. I installed it the first time, but that was when I was 20 years younger and no way did I feel safe at my age. So The Remo Group to the rescue. Not only are my antennas working, but the wires are much neater than before - they are hidden in the shadows of my vinyl siding. A+ again!

One of the agent is very helpful . Her name is MJ Buenaventura , she helps me a lot and she will…read moreexplain everything in the process. All the staffs are great.

We walked in on a Sunday afternoon and were seen right away. David was very friendly, professional…read moreand helpful.

WORST SERVICE EVER. unreliable. their customer-facing website often down. phone waiting times…read moreunbearable. phone reps don't always speak english. comcast mysteriously changed my address. then they changed my billing preference, so of course i incurred late fees. WORST SERVICE EVER.

We have been using Fiber Internet Center for our small business for about 8 years now and the up…read moretime is truly amazing. If you need carrier grade fiber connectivity, FIC is the company to trust. Once the account was set up and all the connections were routed correctly and tested we have not had one day of outage. They are very responsive if you have a question and the prices are the best around for the bandwidth you receive. Vs Comcast, I cannot think of one reason that you would not go with Fiber Internet Center. Fiber Internet Center is reliable, fast, and has superior customer service. So to Fiber Internet Center, thank you for taking care of our business.

Kevin M was great! Personable. Spent hrs with us making sure all our doohickies connected right and…read moregave all kinds of advice. Connection is big improvement over Spectrum. Only complaint is it took so long for a fiber option to arrive in our neighborhood.

The service was great - until it wasn't. TLDR my connection has been down for a day and will…read morecontinue to be down for even more days. This week my connection started dropping at least 50% of packets. I called right away on Wednesday morning at 9am. They said the ONT needed to be replaced and that they would ship one out to me that day and that I should expect it the next day. I asked if I could pick it up, or any other option to not be down for a day and they said there wasn't. They shipped the ONT UPS Ground Saver from Santa Rosa, it won't be here until Friday at 9pm at the earliest so I called back twice and they said there was nothing they would do to help me. They also said that if the ONT doesn't resolve the issue I would have to wait for a tech appointment which would be another few days. --- Update: Sonic came through and dispatched a great technician, Guillermo, today who brought a new ONT and did extra work to make sure everything was working. I'm back online and very happy again.

BEWARE THIS store will scam you. I came because I needed my SIM card to work on a different phone…read morebecause the original one was water damaged and i could not log into my account to do it myself. I walk into the completely empty store where both associates are talking on the phone and tell me to wait 5 minutes. They tell me it's going to cost me between $25 and $85 depending on the phone to activate the new phone since I can't login to my account. They then tell me I need a new SIM card because mine has a blue dot and the new one has a purple dot and they have to change it because 5g and there are ESIMs now. Ok??? Then he finishes and says it's $95.84. Before he gives me the receipt he says do you want a free speaker, you can have a free speaker or not it's $95.84. So I'm like sure. I ask for the receipt and the activation fee is $26.14 and the speaker is $69.70. So I tell him I want to return the speaker and he says no you can't do that. And this stupid speaker is being sold by the manufacturer for $49.99. Wtf eff this store and it's scams

Customer service isn't a high priority here. I stood in line for over 20 mins and not 1 time was I…read moreacknowledged. Steped up to the counter Roxanna didnt even look up lol. I said " hi, are u busy" she says "no ur next"....ok cool? Upgraded my old phone in store. This was yesterday, Sat. The ladies had kids in the back while working. They kept poking their heads out...I was in the store probably an hour. Guess it was take ur kid to work day...crazy!

Came here to get service on a new phone. Alex helped me almost immediately after walking in. He…read morehelped me lower my monthly bill by more than half the price compared to my previous carrier, Metro, while keeping the same if not better features (unlimited 5g, intl calling etc). Definitely recommend checking this location out and asking for him. 5 stars all around and would definitely recommend a friend.

Awesome team everybody was great and knowledgeable , they got me in and out super quick. Definitely…read morewould recommend this location for any cellphone needs.