Got my very first IPX 80 from this place, along with some very nice juice. The two ladies there…read morehelped me a lot tonight, c'est back when a friend accidentally broke my pod, and they showed us how to fill it properly and told me good settings and such to use. They are very friendly and I really recommend this place thank you for being very friendly

I'm so disappointed. I've been coming to this location for a few years now, and spend a few hundred…read morebucks each time. Today I went in ; and as usual I was asked for ID , which is fine. I am 45 years old. My husband was also with me, he's almost 50 years old and didn't have his wallet so he couldn't show his ID. The girl behind the desk refused to serve him. So , he left and went to the car. I was then informed by the girl working there that she would not be able to sell me anything as my 50 year old husband didn't have ID. I said I was just buying for myself and she refused to serve me and said if my husband could produce his ID then and only then could she sell me my vape pods. We live 15 minutes away. I wasn't about to make the 30 minute round trip home to get my husband's ID so that I could make a purchase. I completely understand that they have a policy. But I am 45 years old and obviously wasn't buying for a minor. Normally the staff there is great, but this girl was absolutely rude and unprofessional. I'm super disappointed as this was my go to favorite vape shop. But after today; I unfortunately think that I'll be looking for a new place to buy my vapes. So disappointed in the customer service I experienced at Simatech in Langford today.

Best place around for customer service and knowledgeable staff. New owner who you can tell cares…read moredeeply about the business and her customers. very large selection of juices!! Can't wait to try them all!

From the owner: Penquin Vapor Shop is a premium vape shop located in Colwood, BC. We carry a large selection of…read moree-liquid and hardware for all vapers, and specialize in smoking alternatives.

I'm new to this area and the device I needed a coil tip for. I bought 2 coil tips that I didn't…read morelike and came in for a 3rd. She was rude and kept telling me that she had it in the store last week when I bought a different one. Then she kept shaking her head and talking over me. I can get this same product for the same price online! I don't need to come in to this store to be treated rudely. Thanks but no thanks.

Manager is a jerk, refused to help troubleshoot a $60 smok g-priv4 kit that he charged me $100 for…read more 2 weeks after I bought it died. Went back and was told no I can't help you. Email the company for support. Use Willy's at your own risk.

Fair price convenient location and good service. Only if there bongs were cheaper. Staff is mainly…read morehelpful until you ask questions about their products. Then .... Clueless

Called them to straighten out a screwed up online order guy was ignorant as heck . Zero help …read more Worse customer experience ever . Guy is so arrogant that here is the email he sent me . **************************** Thanks for the one star review. Even one star reviews help gets the count up and helps the algorithm :) . BC Smoke Shop Order Desk orders@bcsmokeshop.ca

I ordered three weeks ago and I still have not received my order…read more I reached out 2 times to only get a one line informing me that the post was delayed. What I also learned was the product I purchased was not in stock like the website said. Now I am waiting for them to receive it so they can send it to me. They have not even tried to explain or help out at all....the worst customer service ever.....if you want to support a company that cares only about sales not the customer...go right ahead....I myself want a place that cares about making the customer happy. You suck as a BC local company and should be ashamed of yourselves.

J's is supposed to be open at 11 am to 8 pm. It is 12:36 on…read moreMonday and its closed. Why? The sign is still outside, but its locked.

From the owner: J's Smoke N' Snacks is a mixture of rare snacks you can't find in Canada most of the snacks are…read morefrom America/USA. We also have the best selection in vapes in Victoria!

They really went out of their way to bring in my particular brand of smokes. Admittedly, it is an…read moreolder brand, (I'm an older guy), and I'd never had a problem getting them while I lived in Texas. In the PNW however, it was a totally different matter. No one had them or had even heard of my brand!! It took several weeks, but they did eventually find a supplier and I have been happily buying 3 cartons a month from them ever since. If you smoke something other than Marlboro or those nasty Pall Malls...This is definitely the store to go to. They will go the extra mile for 'just one customer', unlike a certain nearby smoke smoke shop I won't even bother naming.

Great selection of e liquid nice vape bar no pushy sales person…read more the guy behind the counter was laid back and let me try before I purchased anything I enjoyed the two peas gourmet brand they carry decent price for the amount of flavor it has 9.99 12ml 12.99ml 17ml and they carry 30ml too but can't remember the price Anyway I recommend this place to any vapers vape on

Everything is overpriced, I purchased a 3 pack of coils for $35 that go for $15 everywhere else…read more The real kicker is that they sold me the wrong size! When I tried to return them the owner told me that they don't do refunds on items that have been opened even though the coils were still brand new. Needless to say I am never shopping here again, the worst experience I've ever had.