I was so happy when I first got there. The people were nice and the transaction was easy. They were nice and the guy told me that he wanted a fantastic rating and I wanted to give one, but... First issue, they replaced the bumper on the back of my car, it's not been flush with the car. I pointed it out and the guy jimmied it back into place but it's still not where it should be. So there's a gap. Second issue, I had a hit and run and brought my car. I went to get my rental and they gave me minutes (less than 45 because my claim was denied. Meanwhile, they said nothing to me. 45 minutes? They had to have known. I don't know about the value because I didn't pay, my insurance did though. They seem nice but the shade, and the not quite so nice job on my car? I should have reported them! And told them that I was disappointed. read more

I never leave reviews but if you value your time and quality work DO NOT GO HERE! Have to make it a 2 part to fit everything I made an appointment to drop my car off on Monday June 13th. The parts were already ordered prior to that. The only extra thing that was found was a bracket that was needed. I was told 3-4 days to complete the car. Took some days off of work in the mean time. I never got an update until I texted Thursday. Replied saying they are waiting on a fender liner. The car should be done Friday. Friday comes and now the vendor has been a no show on Thursday and Friday for the bracket that was needed. Had to order another one over the weekend. Now I missed another day of work due to that. Monday comes and they get the wrong side for the bracket. So they have to order another one. They take no accountability for any of those problems and set backs. Blaming the vendor and the other company. Mind you they are telling me there is a bracket about an hour away but they can't get it. Missed another day of work ! Now I get my car back Tuesday the 23rd ! The bumpers not paint matched good at all. Pearls no where near the same as the the rest of the car. The clips are not correctly onto the fender. The A pillar isn't aligning with the fender (they blamed the fender not being oem) and to top it all off my cars not even washed. Leaving animal remains on my wheels. Dust and leafs on my interior and dash. I leave and see all the issues in the light. I call back to tell them they have to fix it and they say man maybe they rushed it. Took 7 days not 3-4 Made an appointment to go back July the 13th July 13th comes. They ordered an original fender to line up better. They pay for me to be in a rental. Now im told it will take 2-3 days to complete. No updates at all until I ask for one on Thursday. Already passed the 2-3 days that was told to me. Friday comes and I ask for another update. One person calls and says it's ready to pick it up at 4:00pm. The other Texts back and says it's still in paint to make sure it's correct at 11:05 am. I go in at 4:00pm and pay before seeing the car. Which is my fault. As soon as I pay they come in and say it's not ready. That they can stay over time and put it on but there's a possibility it will mess up the paint. They said everything looks good though. They offered to bring the car to me but I said no. Went to go look at the car the fender looks good with the A pillar. The bumper is on a rack. I go look at the bumper and there is a big paint run on it. Which they were going to install the bumper back on my car like that if I hadn't caught it. So it would've been done wrong 2 times and had to get corrected for the 3rd time. I should've got pictures of it. So they said they'll come in Saturday to try to get it off. They couldn't. They were apologetic about that and I can respect that. So I have to wait until Monday which would be 7 days to fix their mistake AGAIN when told 2-3 days. Now it's Monday the 20th. Rental doesn't start and I miss another day of work. Had to tow the rental back to their address and get another vehicle. Which would've been prevented had my car been done correctly and finished in the time period they said or even Friday. Get a text the cars done. This time it's done good. I did get a tank of gas due to the problems and delays that happened. I missed an extra 3-4 days of work. read more

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I had my BMW 428i Gran Coupe repaired here. I was on Highway 580 east bound when pickup truck in front of me dropped its cargo, huge pieces of rolled up carpeting went flying up in the air, landing on my car. The damage to my front end and passenger side from the front to rear quarter panel was extensively damaged. G&C did a flawless job of repairing my car. There was absolutely no evidence of a repair - not even a single tiny bubble or flake of dust after the repair. Thank you G&C! read more

I am so glad I brought my car to G&C! They worked with my car insurance (usaa) so I thought to bring it here. As a girl i always have anxiety going to car places but everyone here was really nice! :) it was my first time dealing with all of this car stuff but they explained everything to me very clearly. They only took about 2 days to do the repair and when i picked up my car they had washed the inside and out as well as polished my headlights. I 100% recommend this place! I think Ron helped me, thank you G&C! :) read more

G&C was recommended to me by my insurance company. I knew I didn't have to use them but they were close between my home and work so I opted for the Richmond location. I got a call from Yessie and was able to get a next day appointment for an estimate. They took a look and gave me me estimate and I left my car there to start work on the body while waiting for some parts. DeVaughn managed my car's work as well as kept me up to date via phone calls and texts. My car was ready when they said it would be. I am very please with the work and the paperwork that G&C and my insurers managed . I paid my deductible and drove off a very happy customer. Thank you for making a bad situation as pleasant as you did! read more

G and C Auto Repair in Richmond did a wonderful job on restoring my Toyota to its pre-accident beauty. It looks great!! I had an unfortunate collision with a malfunctioning automatic gate at my condo complex which sheared the door handle off and messed up the entire right side. G and C not only did a great job on the car, they did a great job - really exceptional- taking care of me. Very responsive, they kept in touch through the process, made it easy for me to get my rental car and to return it, to deal with my insurance company. Smooth and easy. It's never fun to have an accident (grateful it wasn't worse!) or spend money on car repairs. But I can't think of a better place to do it, if you need it. Special shout out to the Manager and Tyrone for stellar kindness and patience. read more

As soon as I walked in the door I was greeted in a very friendly and approachable manner. From that moment on, I knew I was in good hands. The staff were all very helpful, informative and tentative to my needs as they reconstructed my car from the accident damage. They handled our 2015 Honda Accord Sport with expertise, precision and care. This was not my first time to this shop of talented individuals. Unfortunately, there were past incidents when I have brought my car there, but the Staff and G& C soon turned my frown upside down. The service, honesty, reliability and quality work, initiated by such a confident crew, is refreshing, to say the least. Thank you all for my beautiful repaired car yet again! read more

No one likes to have to go to an auto body shop. My Volkswagen Passat was hit in a parking lot and had under $3000 with the damage. But it's my car and I like it to look OK. My daughter had taken her car to G and C after being refused by several other body shops, and they did an outstanding job. Tyrone was helpful from beginning to the end of the process not only does he get 10 out of 10 but everyone I dealt with at the shop was most professional. Thank you again. read more

Got an accident and my insurance sent me to G&C Chris and Yassy was helping me and gave me a ride to the car rental office. Chris worked very quick dealing with my insurance and get things done within 2 days as he promised. Great work! read more

The best customer service I have received so far. Unfortunately, my rear side mirror was damaged and had to buy a new part from Toyota and the dealership was asking for $300 for installing the part. Luckily, I found G&C Auto body online, and spoke to Sean who was able to answer all my questions. He asked me to go the same day to assess my car and he was able to do the installation at that moment and they were done in half an hour- super quick! Sean was beyond helpful and efficient. I am so grateful!! read more

I took my daughter's car here after an accident. When I picked up the repaired car, the exterior looked nice, albeit there were still tape pieces stuck to the paint all over the place as I realized when I first washed the car. When I drove her car I thought that the front end felt very 'loose' to the point of feeling unsafe. I didn't think much of it and assumed that's just due to the age of the car and still a result of the crash. I let her drive the car for 4 months, mostly freeway, before I took it to my regular shop for an oil change. While in there I commented on how loose everything feels and thought maybe the shocks are bad. When I picked up the car from my regular repair / maintenance shop I was shown videos of a completely loose control arm and other very loose suspension pieces, all on the front right side which was impacted by the crash. The shop spent a lot of time tightening everything down - no new shocks were needed. I can't believe G&C released the car like that as this could have caused another accident and endangered my daughter. Very poor workmanship and I won't come back here in the future. read more

I took my car here for repair after a hit and run. Tyrone was really helpful. Insurance covered repairs.

Went in for a sensor on front bumper and was promised delivery and time that never happened as told. Joel was very nice in the beginning but then NEVER picked up my calls or messages to keep in the loop of what was happening. Then the tech that started my process no longer worked there so I got Max. Yes first I was upset with him not telling me what Joel had said but I have to say he was thrown in to the wolves and at the end he was awesome. David too was so great with his customer service on deescalating my anger when Joel was totally ignoring me to know if I was getting my car. Thank you Max and David and the receptionist I think it's Jessy. I give those 3 people 5 stars. read more

My car was hit while parked and, of course, no note or info left with my car. My insurance company recommended G & C Auto Body. I had never heard of this business and wasn't sure I would go with them. However, when I went there for an appraisal, I was very impressed with the professional response to all my questions. I scheduled an appointment to leave my car and they did a fantastic job. They drove me home and picked me up when the work was complete. My car was repaired in a shorter time than originally estimated and the work was great. Also, they cleaned my car inside and out. I highly recommend G & C Auto Body on Richmond Parkway. read more

Dealing with G&C Auto Body was probably the most miserable auto body shop experience I have ever encountered in my life. I was rear ended on the highway and needed to have my car repaired after my car was involved in an accident. The other drivers insurance covered everything seeing that he was at fault. This was a partner auto Body shop to USAA insurance, as well as enterprise car rental. My car was in the shop for 2 weeks getting repairs. Upon arrive to pick up my car I noticed a bad smell in my car driving home from the shop. The following day I drove to work. Once I got home I looked behind the drivers side seat and noticed a can of dog food infested with hundreds of maggots crawling out of the can. I realize that it was my fault for leaving the can of food in the car, but why would they not call me and bring this to my attention? I just don't understand how you can just not think to mention the fact that someone's car smells like death to them before they pick their car up. It just seems pretty standard and common sense if a business wanted to have a customer be happy with their repair job. Once I brought it to the shops attention they immediately claimed that they had no idea what I was talking about .... that they did smell a bad smell but nobody saw the maggot infestation. Which is complete BS because between Kelly the MAnager, DeVaugn the sales rep. And Cesar one of the repair guys, they could not keep their stories straight. Long story short. They did nothing to help me did this maggot issue that was in my car. Could not help me whatsoever and Denied any negligence to how they handled this issue. This place is the worst. Enterprise sucks so bad too. I waited 3 hours to pick up my rental var at the hilltop location. Everything is was just miserable. read more

My front bumper was hit and my insurance let me pick the closest auto body in my area, and G&C was it. I was helped my the older gentleman who spoke Spanish, I don't remember his name, but it was nice to have someone help me in both languages (I get my Spanish and English mixed up alot.) They went above and beyond my expectations, and even fixed an unrelated dent the car had out the kindness of their hardworking hearts! I would 10000% recommended. read more

I had my truck repaired after an accident. G&C was awesome every step of the process. Joe was my adjuster. He kept me informed on the job progression. And because I'm disabled he personally delivered my truck to the house after they washed it for me. Keep up the great work G&C. And thanks Joe, you're more than a 10. read more

I recently had my car repaired at G and C body shop in Richmond, Tyrone is a great and professional guy, he's very quick get you in out, there's no other body shop in the Bay Area they are the best!! Very professional!! Keep up the good work!! I also meet the owner Steven very professional Guy also!! read more

BEWARE! DON'T GO OVER THERE. This is the worst body shop that I ever know, first at all, I did choose this one cause the insurance company told me that If I get one of my preference I gonna have an extra charge besides of the deductible, I do regret it. The person ( a woman whom answered my call) make an estimate just looking pics of my car and put me on waiting list for two months, her arguments were that we are busy and we got to wait for the parts, we'll do order now and call you back, they didn't call, I did it, from there it got worse , a guy named David who is in charge has not idea of my car there, he said couple days to finishing but there aren't any parts, after two days I got a text that they need order parts for my car and its going to take around five days and this text came after the shop closed so I can't call back to find out what's going on, until now only inexperience, unorganized, unprofessional people, they told lies and careless service there. Looking to take my business somewhere else. read more

This place is awesome. Took my truck in to have the damage repaired Monday and had it finished by Wednesday. Completely restored.. The staff are extremely responsive and knowledgeable. They kept me informed every step of the way. read more

I never write yelp reviews, but dear god was my experience with G&C Richmond TERRIBLE. Do yourself a favor and take your car somewhere else! They told me my car would take 1 week...it took 4 weeks. They would continue to miss deadlines on when the car would be ready, and they never called to update me. I would call the day after the car was to be ready, and they'd be like "oh the car isn't ready. we need 2 more days". This continued to happen until 4 weeks passed. That's a $2000 car rental! The front desk staff doesn't pass on your call. The manager Joel is shady AF. He will say anything to pacify you and seem chummy, but he doesn't deliver on anything he says. For example, he said my car would be delivered on a Friday before a 3 day holiday weekend, to then NOT deliver the car and be completely unreachable. I depend on my car for work, they have 0 care in the world about their customers. They finally gave me my car back and GUESS WHAT, the windshield wipers don't work. Did they even check their handy work? Going to G&C is very expensive, GO SOMEWHERE ELSE. read more