My car went in for body damage repairs on my driver's door. Based on past experiences with auto repairs it can be a timely process for assessment, estimate, insurance approval, and ordering parts. But, As painful as it was for various reasons, Victoria made the situation easier to deal with. My car was repairs were completed in just one week! I want to extend my appreciation for her ( Victoria), auto body technicians, and all other staff members for their excellent and efficient customer service. I hope I don't need body work in the future. But, if I do need care for my car, 101 Auto Body is where I will return for my car needs. Thank you, Jasmine Robinson read more

This place is trash. The manager, Henry, is a con-artist. I went in for an estimate, he asked if I wanted to pay for my repairs in cash and he would give me a discount. Something very fishy about him. I didn't trust him, so I just left and went to another shop for an estimate. I can only image the type of work this shop does, cutting corners, etc. From the get go in the front office I already felt I was going to get scammed. Word of advice, don't go to this shop! Or this guy will get one over you. read more

I tried to do quick fix body job myself and totally messed up a door and rear bumper. It was terrible. All other shops gave me super high quotes but Henry at 101 Auto Body gave me a very reasonable quote and was extremely understanding and helpful. It came back like a new car! I'll certainly go back to him next time I need a body job and I'm telling all my friends. read more

Great service. Took my car in to be repaired after a rear-end collision- they fixed better than it was before the accident!

My car was rear ended a few weeks ago. I have AAA insurance and this auto body shop was in network. I was able to get a quick appointment with 101 auto body and they made the process easy and fast. I dropped my car off and it was finished within 5 days. I was so surprised by how fast they completed the work. My car looked great and they did an amazing job with the repairs. I really liked how efficient they work. They're also connected with AAA so it made the process a lot easier because they handle all the back end things. Great business overall! read more

Incredible! 101 Auto Body made everything so easy and simple. Our insurance was a pain but these guys didn't even worry. They began fixing our car the moment we brought it in, getting parts ordered while our insurance company was shuffling paperwork. The repair was done in record time. We called to ask how long it would take and they said, "Oh can you come right now? Since we preordered everything we are already done!" We got rear ended twice in our minivan and we brought it here both times. The work was impeccable. The paint matched perfectly. Even with supply chain issues they found ways to get everything done before we even realized it could be ready. Ask for Henry-- he just makes everything work smoothly no matter how much of a pain your insurance company may be. And he trusts and respects customers -- winning repeat business and lifelong loyalty. read more

Absolutely terrific experience with this shop. Honda told me it would be weeks before I got my car back when my catalytic converter was stolen. I got a recommendation for this 101 Autobody shop from Nextdoor post. They were able to obtain the parts needed ASAP and I got my car back in 2 days. Very good service and communication with my insurance adjuster and me as well! Thanks so much! Highly recommend! PS - they even washed my car! read more

Great service! I had the misfortune of waking up to find that the trash truck had done a number on my car. I chose 101 Auto Body based on reviews and proximity to home. Well, all those good reviews don't lie. From start to finish, Henry made this giant hassle as painless as possible. I especially appreciate his responsiveness to my questions and the way he kept me updated on what was going on. There were two.other people I dealt with at the front desk and they were friendly, helpful and professional, too. This is obviously a well-managed establishment run by someone who takes pride in it. read more

Some idiot backed out of their driveway and sideswiped our parents' car. 101 did a really great job, everything looked perfect and the door closed perfect. read more

Steve and Tom, and crew who fixed my car---- you literally helped bring some relief to a super stressful situation. Involved and unwitting victim to an altered person who ran into my car and destroyed my bumper, i had the team here come to the rescue! Thanks again for so much compassion to give me a good deal, for which I am still grateful! April accident, claim still ongoing..stress and headaches for me. They at 101 were beyond AWESOME, ordered it and installed all within a week. amazing work ethic and helped me out so much. I couldn't sing enough praises and would unflinchingly recommend them to anyone who wants quality and honesty. They had a big heart toward me, and I'm over the moon with my repaired car!!! read more

101 Auto Body - Body Shops Near Me - Richmond, California

I've had to come in twice this past year due to unlucky circumstances coming into contact with unavoidable objects on the highway damaging my front bumper. Henry is amazing and will take care of you from start to finish. He contacted my insurance and they received the estimate quickly. I brought my car in on Monday (after parts had arrived, took a few days after the estimate) and they had it ready for me on Thursday and even cleaned the exterior and vacuumed the interior! They started using a new system now that keeps you updated with texts on how the progress is going and when estimated completion time is which is really nice! I will 100% be coming back if anything happens to my car again- but fingers crossed I'll be able to stay away. read more

We had our second great experience with 101 Auto Body. The right side of the front bumper of our Leaf got hooked on something and pulled loose. I hoped they could just push the plastic pin thingies back in -- but I wouldn't have been surprised if they'd told me I needed a whole new bumper. They let me bring it in the same day I called, no appointment necessary. Henry showed me a place where the metal had been tweaked so he couldn't just push it back in, but he said he'd figure out the cheapest fix. Two days later, they had the part. I brought it in and it was fixed in a couple hours. Henry was very friendly and helpful the whole time, as was Veronica who answers the phone. read more

Updated review: May 1, 2017: More great experiences at 101 Auto Body! On our recommendation, our friend took her Honda Pilot here for some extensive work on her bumper. Without an appointment, they took her right away, did a beautiful job on the car, and even replaced a couple of brake lights at no charge. Nice job! Original review: Fantastic, totally above-and-beyond service. When an Aramark delivery van clipped my rear bumper, we first took it to another place for an estimate and the other guys totally flaked on us. Not 101! From the get-go, they were very responsive and professional. They arranged the rental car for us, answered every question via email, handled the insurance AND finished up super-quick. Oh that's not all. My car was immaculate when they gave it back to me, AND they even replaced a burned-out tail light at no charge! Seriously. Thanks Yelp for telling us about this place. Well done! read more

Extremely helpful group of folks! They did excellent work on my Toyota and they had me back on the road within a few days and were significantly cheaper than the other group my insurance recommended I go to. Highly recommend! read more

My car as you can see Really needs a Makeover but I'm really strapped for cash. I was hoping that by looking at the pictures you could give me a estimate on how much it would cost. I Love my Car and I want to be able to get it to it's original color without the dents. Monica Jones (510) 527-1764 Home (510) 935-1449 Cell read more

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I recommend this body shop. Very pleased with the quality of their work. They finished ahead of schedule. Great customer service from Henry. Overall, very professional at a reasonable price. read more

Unfortunately, I have nothing good to say about my experience with 101 Auto Body. I have made the mistake of taking my Mazda to their shop for two different repairs, and each time, the repair took not two tries, but three. In the case of my most recent repair, their third attempt has resulted in my insurance and I choosing a new shop to finish the shoddy repairs. My first repair with this shop a couple years ago was a disappointment due to multiple dust specks under a new paint job they did, but after that, due to MASKING TAPE they left UNDER the touched up paint. ! Shame on me, though, in a hurry to get the front end of my car repaired after a fender bender, I decided to give 101 Auto Body another shot years later. Boy, did I regret that choice. At first, it seemed fine. I did notice some dust specks, but Marco the manager assured me they'd fix it in a day. They did - but when I got home and in a different light, I found over a dozen dust specks still there. Marco explained to me that this collection of dust specks hadn't been repaired because it was actually due to preexisting rock chips in my hood. This was particularly interesting, as my insurance and I had JUST PAID FOR A BRAND NEW HOOD from their shop and I'd driven the car a whopping two days since it came back from them. I reminded Marco of this, and after some resistance, he said they'd fix it. (For those not keeping score, this was the third time.) After I got the car back, I parked it for a couple days in my garage, and when next I drove it - lo and behold, in the sunlight, I discovered a 2 inch ripple in my hood!! It also didn't seem to fit in front, as though it had been forcibly shoved in place. Since I'd been so preoccupied checking the paint, I hadn't thought to get level with my hood to check such a thing! When I returned to the shop per my insurance's suggestion, I was appalled to listen to Marco blame everyone and everything for why it was bent. Here's how that went: "So can you explain to me what this weird ridge is in my new hood?" "Oh that's the body of your car." "Ok. So can you explain why it's not on both sides?" "Oh...it's an imperfection from the dealer. That's not our responsibility." "Hmm. But my insurance and I paid you for a new one. A lot of money, in fact. It would seem if you were going to install an imperfect one, you would ask the customer if it's ok or send it back for a not imperfect one." "Oh...the dealerships don't allow us to exchange them if they're imperfect." "Really? That's so odd. My step dad had an auto shop and he was able to return imperfect parts. I think stores do this too with products they sell and markup. You can't?" "Oh...that's not our responsibility. But you see, if they're not on cars on the showroom floor, they've got imperfections." "They do? And people never happen to notice they're buying dented parts? Really?" "Well, look, if it will make you happy, we'll do it." [I assure you, my annoyed look at this point was NOT subtle.] "You know Marco, it won't make me happy--since this will be your fourth attempt to fix my damn car. But since you guaranteed your work for life and claimed it was perfect the *first* time, I do expect you to make it actually so. Thanks." After speaking with my insurance, we agreed Marco and 101 Auto Body had no business touching my car again and that they should be removed from the recommended body shop list. I'm about to take it somewhere else so the hood can be fixed, and the job 101 did can be checked over. I should also mention the fellow who drove to pick me up from the rental car office also shared he had trouble with their repairs. If these words don't convince you, please find pictures of my hood after their second paint job. Each piece of masking tape is where I found a dust speck after their "professional" job. I think this just about covers it. Good luck if you still decide to go here. Addendum 12/3/19: After taking my car to a new body shop, I was immediately sent to Mazda for an internal inspection. As it turns out, not only did all the above go wrong, but my battery was not tightened back in place and the oil valves were leaking. When I directly asked Marco if I needed to take this to a shop, he said no. Then they worked on the car, and according to Mazda, it was the auto body shop's responsibility to "put everything back in place" and this battery issue could have caused major problems later had I not caught on to the acceleration lag that my car developed after 101 Auto Body's repairs. I DO NOT RECOMMEND YOU TAKE YOUR CAR TO THIS SHOP. read more

101 Auto Body - Body Shops Near Me - Richmond, California

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I came here for a bumper repair and it was fixed in 1 Day it was a referral from a friend of mine who told me about this place. They were super nice and very understanding of the situation and how things happened. I would totally recommend this place to anyone. I will be back when necessary. Thank you. read more

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I highly recommend 101 Auto Body. I've taken both of my vehicles there for bodywork- one after someone backed into my rear door on the street without leaving a note, and the other just to have the roof repainted after paint chips over time had started leaving some rust. On both occasions they did an excellent job, and for a very competitive price. I was very happy with the work, and that they were also just nice people to deal with. They're friendly and helpful, and prepared to discuss various options with you to help you make your decision. This is particularly important when many of their customers are there at the shop under duress, as I was following someone backing into my otherwise blemish-free car. The last thing you really want to be doing is haggling over price or dealing with attitude when you're already frustrated to be in the situation of having to take time off work to bring your car to the shop, deal with the insurance claim process and then figure out the inconvenience of getting around in the meantime. You just want a hassle-free and honest deal and for your car to look healthy again. 101 Autobody has you covered. read more

Great experience! Cash only though, kind of scary but all went well. I spent a lot on repairs, but Sam and Henry were the best. I'll be taking my vehicle to them from now on. I was getting charged significantly more at other places, so it was a god send to find them, . They even helped me put on my new plates for no additional charge. 2 thumbs up read more

Some joker merged into the side of my car on the freeway and damaged most of the passenger side. I get a check from the other insurance company and take it to this place. I told them the amount of the check and asked them to fix the damage and also repaint the rear bumper fascia, which hadn't been damaged in the accident but was looking pretty rough since it's an older car with a lot of miles. I said they could substitute an aftermarket or junk yard fender and door skin instead of new factory parts to get all the work done for the same amount of money. They agreed to this and I scheduled the work for a couple weeks later so they would have time to get the parts in beforehand and they could get the car done the week I don't need the car. I went to this shop because I had gone to this location before and they had done a great job painting my wife's fender for cheap. It used to be Miracle Paint, but when they were writing the estimate I found out that Miracle had been bought out by 101 Auto Body. Then they told me that they had let go all the Miracle guys because their work was not up to 101 Auto Body standards. So I was thinking, wow they must be REALLY good because the work Miracle had done was great. So I get the car back and the work isn't so hot. The first thing I notice is that they hadn't re-attached the front bumper fascia at the bottom, so it's hanging down low. A guy there spends 10 minutes trying to re-attach the bumper fascia and claims the holes don't line up and he can't do anything about it. I'm thinking the car wasn't like that when I dropped it off so what has changed? When I get the car home, it took me 5 minutes to fix this problem. Also there was a lot of overspray on the glass and outside mirrors. So much overspray that it was kind of hard to see outside the car when the sun was shining on the glass. Some of the overspray was on the side of the car that wasn't being worked on which is kind of curious. They cleaned the overspray off right away. Also, the paint is kind of orange peely in some pretty prominent areas and there are some pretty big pieces of dust or dirt in the paint. I don't make a fuss because from a distance it looks ok. Also they buffed out the hazy headlight covers, which I hadn't asked them to do, which was pretty cool. Nine months later I'm changing a tire and doing some work on the car and notice a few more problems that prompted me to finally get around to writing this review. The front grill was only attached at the top. They hadn't replaced the screws that attach the grill bottom to the bumper fascia. So the grill is just flapping in the wind. Then I noticed that the plastic rocker panel was missing most of the pop-its that hold it in place which explains why it had been rattling for 9 months. Then I notice that there two big RUNS in the paint toward the bottom of the passenger door. Yes really, runs in the paint. So I'm not sure what happened with me and 101 Auto Body. All the the other reviews say they do great work. Maybe the problem is that my car is older and had been poorly repainted previously and so they hadn't taken my car seriously. Maybe the week between Christmas and New Years is a bad time to get work done. read more

101 Auto Body in Richmond left overspray all over the right-side of the car. The entire right-side looks and feels like sandpaper. I found out about it when I tried waxing the car and it wouldn't come off. The second problem was that the wiring harness in the truck was not installed properly. It mangles when it closes. The manager "Sado" played-it-off on the phone, pretending to not know what "harness" is on the trunk lid. There is also spray paint on the mud guard, telling me that they were too lazy to take it off. The lug nut is mis-matched on the side where the repair was done, and the trunk lining is loose and untucked. The car is now in Southern California. The manager Sado claims he was not in charge at that time and has no idea what I'm talking about. I asked him to arrange a body shop that would repair the mess 101 Auto Body made, but he refused to make arrangements and told me to go on Yelp to find one myself. He also suggested that I go to Home Depot and buy rubbing compound and remove the overspray myself. That's only one of the many problems. I asked him to send me down rubbing compound, he laughed, and repeated the same instructions. Congratulations on getting 5 stars. But when you find yourself in a bind, good luck on getting any cooperation from these guys. This complaint is going to the Bureau of Automotive Repairs!!! read more

This place is AMAZING!!! I took my car in because a license plate scratched the rear bumper of my car. I was being a total girl about it and the scratches were bugging me because it's a new car. I talked to JR and I explained my situation to him. He was amazing. Sado stepped in to give me a rate that I could afford. I picked up my car and it looked like nothing ever happened. I couldn't have been happier. This is such a great place and I recommend it to the fullest. Great rates, and super awesome service!!! 100% satisfaction. :) read more

Sado is the man! He will definitely hook you up with the best deal! Initially, we did not want to go through insurance because we didn't want the rates to sky rocket but Sado gave us a good estimate of the cost and eventually everything worked out. He had fixed our car as if it were brand new! No joke! We used to have this use rust stain in the front bumper, scratches all around the bumper, and crackling speakers- Sado and his guys fixed it all up and with a great price! Check this place out. Tell Sado your situation and he will do his best to help you out! You've got nothing to lose. read more

Someone backed into my Honda Civic while it was parked on the street, leaving a yoga ball-sized dent on the driver's side panel by the gas tank and bumper, and causing my back tire to scrape against the frame whenever I drove over a bump or turned left. Luckily -- because you can't really dispute liability when you hit a parked, unoccupied car -- insurance covered all the repairs, so I was able to choose 101 Auto Body based on quality out of 3 shops recommended by insurance. (The total cost was more than $4,600, so it definitely was not budget work.) 101 Auto Body did a really nice job fixing everything and used genuine Honda parts. They even took out a few dings on my roof while they were at it (free of charge and without me pointing them out!). It took nearly two weeks, but my car looks like it's brand new. If I have one complaint it would be that the bumper is not as flush with the side panels as a brand new car is, but it's pretty hard to tell unless you're a few inches away from it. Having gotten bumper work done at other shops, I think this is typical when you have to replace an entire panel. read more

I have been to 101 Auto Body two times now and these guys know what they're doing. Steve, Tom and Sado are all great guys and always professional. You can generally find some shady practices at auto body shops, but not here. I would more than suggest having any issues handled here and I will certainly return if I need anything else done to my vehicle! Thanks fellas! read more

Had a little fender bender which resulted in a big ol' volleyball sized dent in my back bumper. From the very first moment, Justin was great to work with. Super easy going, and gave me a really fair price to fix the bumper. It took about 3 days to fix the bumper and it looks phenomenal. Just like brand new. Great service, great work, and a great price to boot. I get a little antsy when it comes to doing repairs on ANYTHING. I don't like dropping off my Macbook at the Genius Bar, I hate leaving my camera behind to be serviced by Canon, and leaving my car to have work done is definitely a big deal. But Justin and his crew are so friendly and upfront that I felt 100% confident that they would do a great job. And they did! Would definitely recommend 101 Auto Body to anyone who needs some repair work done on their car. read more

Dishonest Marco Hernandez never seek their services they will not have your car repair as estimated many short cuts taken and over billing you for work not done especially insurance work read more

I had a bear claw like scratch on the front fender of my Honda Fit. I went to this shop to get an estimate on a Saturday morning. They gave me an estimate of $500. I dropped off my car early Wednesday morning before they opened. Threw the key into the mail slot. Later that day I called to make sure all is well. They said the car would be ready by Saturday morning. Came by Saturday morning, gave them the cash, picked up my car. Bear claw scratch was gone. Nice and clean. And they even cleaned the interior of my car for me. Done. No hassle. No fuss no muss. I got on with my life. Thank you 101 Autobody! If you want a clean, seamless auto body repair process, this is where you want to go! read more

I have to agree with the rest of the reviews here - Justin was awesome. I drove for a couple of days with the temperature gauge in my car spiking up to the red zone - something that resulted in me freaking the hell out and driving in the slow lane at 50 mph, channeling my inner old asian lady. Figuring that I was just out of coolant, the day before I had to help my Aunt move to Clayton, I just refilled the reservoir with coolant and thought it was good enough... however, I was really really wrong. Driving from Fremont to Clayton (past Walnut Creek) proved to be a terrifying experience, especially since I'm ridiculously attached to my car. My temp gauge spiked to the red zone about five times, and it certainly didn't help that Clayton is pretty much hell. The boyfriend took my car to the only gas station/car fixer place in Clayton - a Shell station on the corner at Ygnacio Valley Road. After finding out that I had a crack in the radiator, the guy there gave me a quote of almost $600... just to replace a radiator! I had a feeling this skeezeball was trying to capitalize on the fact that I was in a small town with an emergency and figured he could charge whatever the hell he wanted, so I just said that I'd take care of it myself. With the help of word-of-mouth, I was able to find this place - and was told that the general cost of replacing the radiator would be around $250-300! Justin is very honest, which is such a good breath of fresh air when it comes to this industry. He was able to get my car in at my convenience, and he was able to have it replaced quickly. He definitely put me at ease and comfortable with leaving my car there (something that I'm usually really careful and picky about) and my car is still running perfectly. read more

Okay, so no one actually likes having to go to an auto body shop - it's super stressful. Especially when it's your own damn fault for side swiping a steel carport beam...but Henry made this whole ordeal manageable. He walked me through the whole thing - and gave me options (unlike the other place I went to). He was also less expensive and friendlier. I seriously recommend this shop - I'd totally swipe right for Autobody 101 in Richmond. read more

I needed to get the A/C recharged and a replaced on my Subaru and saw their Albany shop advertised on Yelp. The Albany shop referred me to this Richmond location as they do the A/C recharges as well as body work and paint. They were very courteous, very quick (I was done in less than an hour). My A/C recharge only cost 99 bucks and they threw the light in for free. I had to take a call for work and the staff even gave me a desk to sit at so I wouldn't be disturbed by the other activity at the shop. They seem very conscientious about customer service--I would certainly go to them again! Thanks to Yelp for leading me in the right direction read more

It's been about 2 years. I had 101 Auto Body paint a JE Design Kit and install it on my EOS. It's custom made only for the EOS. The finished product was great. The kit was a little tough to work with, so one piece was partily cracked, but I'm not faulting them completely. The finished product still looks great, even after 2 years. read more

101 Auto Body - Painted & Installed rear deck spoiler, side skirts, and rear bumper cover - Body Shops Near Me - Richmond, California

Excellent work always done at 101 auto body! I brought my wife's car in after an unfortunate accident. The team was great in working with my insurance company and their communication was excellent. They let me know exactly what was going to be done and even finished the job early. My last job was a restoration project for my old BMW. The paint job on the car completed by 101 auto body literally transformed my car! I can't thank them enough and I highly recommend them for your auto body needs. read more

Someone smacked into my car at school and it really sucked because they sideswiped it and they just KEPT GOING. I took my car to Sado and he explained to me the entire process. He will give you an outstanding deal and is a great person to deal with. The moment I saw his 49ers sweater and hat, I knew he was the man I could count on. B.t.w. Tom is extremely knowledgeable and will answer any questions you have in a kind and courteous manner. These people are professionals and will take care of your vehicle, which should be like your baby - ultimately making it a family affair that you will remember for a lifetime. Cons: Nada. Zilch. Zero. Do take the time to visit them because when $hit happens, they got your back at 101 Autobody!! read more

Henry and his team always do beautiful work on my cars. Honest, considerate, great communication and reliable.

I normally don't write Reviews BUT these guys are GREAT!!! In November of 2011 my car was involved in a hit and run and sustained some front end damage. I had a really great experience and would recommend this shop to ANYONE. I had the pleasure of working with Sado during my claim process and was very satisfied with the service provided. He answered all my questions no matter how silly they sounded. When I got my car back she was like NEW......... well at least it felt that way. Sado and his staff are very courteous and professional. Very satisfied. 5 STARS 04 INFINITI G35 Coupe read more

In can see why this place has so many 5 star reviews, and why it gets one from me. I tried another shop, and had to make an appointment days off just to bring it by for an inspection/estimate. On off chance tried 101 and they said "bring it right in." 101 understands the value that I the consumer place on my hard earned money. The service and follow through truly make this a 5 star establishment. read more

I had an issue in which I bought a vehicle at a dealership about four hours away from where I live. The vehicle had a small interior scratch on the center console at the time of purchase, but the dealership couldn't fix it at the time. 101 Auto Body offered to take a look at it and buff it out free of charge; they lived up to their word. I took it in without an appointment, they looked at it immediately, and fixed most of the scratch. There is a bit that they couldn't fix without repainting the panel, but that's understandable. I doubt they want it advertised that they'll offer pro bono work in certain circumstances, but that's the kind of customer service that will get me to come back. They earned my business. read more

I hate to be the skunk at the garden party of this lovefest. And I virtually never write a negative review. So perhaps my experience is unique. However, my wife had the doorhandle break on her 2007 car, took it in to 101 auto body and they said they would order a replacement part. She must've called five or six times to find out when the part was coming in, they never communicated with her, and finally after two weeks they told her the part come in. In the meantime, I had checked and found the same exact part for $35 online and they were charging my wife 140 for the same part plus $170 labor to replace the handle. To add insult injury, the part they ordered was a refurbished part, not a new one. Nonetheless, my wife went ahead with the repair and picked up the car. Two days later the handle broke in exactly the same way as if nothing had been done in the first place. When we called and told them, they said they would fix the handle for free but we would have to pay for a brand new part and they wouldn't stand by the part they had replaced it with. That is really shady business practice and we have decided to take the repair elsewhere. They did refund us what we had paid them, so at least there is that.To top it off, when my wife went by to pick up the car, they did not remember where they had put the key and after looking everywhere it turns out they had put it on top of the car. Perhaps our experience was a unique one but I cannot recommend this business based on our experience. read more