I had such an amazing experience with this auto body shop from start to finish. The entire team was incredibly friendly, patient, and genuinely helpful. As someone who doesn't know much about cars, I really appreciated how they took the time to walk me through everything my car needed in a way that was easy to understand no pressure, no confusion. I originally came in for paint work along with a few body and maintenance repairs, and they completely exceeded my expectations. The attention to detail was unreal, and when I got my car back, it honestly looked immaculate like a brand new car. You can tell they truly care about their customers and take pride in their work. It's rare to find a shop that combines professionalism, transparency, and high-quality results like this. I wouldn't hesitate to recommend them to anyone! read more

I took my car here and was overcharged by almost $900. That's insane. Did not realize it until my insurance and I talked two weeks later. In that time this business did not call to let me know. I called them immediately and the woman I spoke to was kind of rude and acted like this wasn't a big deal. The work on my car was fine but being overcharged as much as I was knowing they saw this in their records for two weeks and didn't bother reaching out was incredibly not okay with me, and unacceptable. read more

After my ss was recovered golden gate absolutely made it flawless show car condition again 360 paint correction ceramic coating headlights refinished all 4 rims sent out refurbished. Absolutely stunning work. Paul & Paul jr pleasure to work with . Fast turnaround , attention to detail was unmatched. professionals. read more

Golden Gate Collision - Car - Auto Repair Near Me - Albany, California

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I needed my front lower control arms replaced on both sides and took six bids from around the East Bay; Paul Jr. at Golden Gate Collision gave one of the lowest and when someone went a little lower, he matched it, and I decided to go with him because I've heard very good things from another customer. When the parts supplier sent the wrong parts to the shop, Paul noticed immediately, re-ordered them with expedited shipping, and didn't bill me for the additional shipping cost. The work went smoothly and fast. Business is done with integrity here! And they're very neighborly, very responsive to calls and texts, I couldn't recommend this shop more. read more

This is a family owned business and they all are so responsive, supportive, communicative, and attentive! I got into a car accident in December of 2022 and got my car back in February 2023. Paul the owner and his son Paul dealt with my very complex and reluctant to cooperate insurance to get the best deal and best plan to fix my car. They helped order all new parts for my 2022 Subaru when my insurance would not allow for it. Paul also got me hooked up with a rental car for the 2 months my car was in the shop. They did have some of their technicians/painters out, insurance being very difficult, and some parts ordering delays, but Paul was so kind enough to get me a rental car! I don't know any other shop that would've done that plus my insurance policy did not include rentals which left me carless. They did a great job with the car making it look better than before and even offered a post-month checkup to detail/service the car again. They are very detail oriented and take pride in their work. I am definitely glad I took my car here especially because they are Subaru certified!! read more

Golden Gate Collision - Auto Repair Near Me - Albany, California

I was in a huge car accident that left my car totaled. My insurance wanted me to take pictures of my car because no adjuster is available during COVID-19 to do the in-person inspection. The adjuster made it clear that many things factor into the end-price of the car, from trim level to even cleanliness. I wanted to provide pictures that were clear and professional to secure the best price for my car overall. So, I called Golden Gate Collision for help. Alexis picked up the phone and helped me in calming down my worries. She told me to tow my car to their shop so that they could do their very best to help. However, the tow truck took 3 hours to get to my house. Still, Harry waited afterhours for my car's arrival. I was there when the car arrived, and he immediately took pictures of every detail of my car. It was past 9PM that day, when he emailed me and my insurer pictures of the car plus a preliminary quote. In seconds, Harry informed me on the approximate worth of my car. He also made sure to list my car as excellent condition, helping me with the insurance end-price. My insurance also wanted a picture of the mileage; however, my car was in such a rough state due to the crash, that it was unable to turn on. Golden Gate Collision managed to turn my car on, clarifying the exact mileage of the vehicle. If not for this, then the insurer may have estimated way higher mileage. Moreover, the insurance adjuster left out many features in his initial quote, however, I referred to Harry's pictures to prove that the car had those features. This ultimately raised my car's value by thousands! What is crazy is that this service was all free since my insurance covered for everything! So, if your car is totaled or in an accident, and you have no idea what to do, just take it to Golden Gate Collision. They will guide you through the steps and advocate for you and your car, assuring the best outcome. Many times, insurances will dissuade you from taking your car to a shop like this, but just do it. You have rights, know them. And if you need someone to advocate for you, then Golden Gate Collusion will gladly do so in the most professional, efficient, and effortless manner. read more

I came to Golden Gate Collision center for an estimate on the parts and repair cost of fixing collision damages on my vehicle's tire and wheel as result of hitting road hazard. Owner Mr. Paul was down to earth. He walked me through the damages, took detailed photos, inquired supplier for parts and patiently complied estimate with reasonable quotes which emailed to me later. read more

I asked Paul to paint my van RV. He explained what they would need to do, and said that when it was done it would look great. And I would be satisfied. He was right, I am very satisfied with work GG Collision did. I keep finding things they fixed beyond the agreement. I will go back to them again. read more

My car was tboned and the drivers side was so smashed in that I felt it was going to get totaled. My insurance was not helping me or being responsive. I was unsure where to take my car since it was my first car accident. My father in law recommended this body shop and took my car to Harry. Harry is phenomenal ! He handled and took care of everything for me. He has been in the game for a long time and really knows what he's doing. He made this stressful process easier for me. His team was so quick and responsive when it came to reports. I had such positive communication experience with this shop than my own insurance! The job to get my car back took 4 months! My car looks perfect and new again. I can't thank Harry and his team enough. I'd recommend them to anyone. *straightforward ,clear *positive communication , responsive *no hassle , very professional * great customer service read more

Golden Gate Autobody is 5-star for sure. They fixed the damage as promised, looks perfect; better still, when some issues arose including one on the customer side, ugh, they still bent backwards to make us happy. I hope I never need collision repair again, but if I do, I'm going back. read more

My Subaru Forester was rear ended after Covid in 2020 and Harry was the owner at the time. They did a very good job, repairing the rear cargo door, etc. However, several screws came loose on the rear cargo door latch. I went back to the shop in March 2023 and found that Harry had retired and there was a new owner named Paul, I spoke with Paul briefly and he right away directed me to the person who was able to take off the necessary molding to get to the latch and secure it with the bolts tightly. I highly recommend this shop, especially for cars like my Subaru! read more

This business was outstanding!! Paul and his son Paul were efficient, great communicators, and returned a sparkling repaired auto to me! Their pricing was fair transparent and no BS! I highly recommend this shop- and while I hope to not need it again in the near future-I would absolutely return as a customer. read more

From the get go it was clear harry does not care about the safety of his customers. Multiple visits and he was not wearing a mask nor does he have his employees wear one while working on your car. I would stay far away from this shop. If you value customer service and quality of work - this place is not for you. It took Harry almost 4 weeks to complete A very simple door repair. I have an $80,000 truck I tried to find the best body shop in the area but apparently Harry is not the one. I had multiple return visits for him to fix running paint and missing door pieces. Unfortunately I also had a friend a friend who had the same negative experience, multiple returns paint didn't match color etc read more

We appreciate Jackie and her team at Golden Gate Collision for providing great service and assisting in our time of need. Highly recommend the Golden Gate Collision team for all collision repair / auto body needs! Thank you from me and my team at SBAA read more

This is my first update since the name change for the business. These days it's the next generation: Alexis at the desk and Harry at the back computer and arranging for the estimates. If anything life is more up beat and organized that I remember it from the past. On this occasion I had my beloved Tiburon worked on and Harry brought it in at better than 10% under the estimate. Thank you very much!! That's pretty significant because some extra unforeseen repairs needed to get done with the headlight having broken off its mountings in the evening "event" that brought me here. Several types of extra repairs had to be done. Harry took the time to show me from the documentation photos on his computer. So bringing me a cost that was well under the estimate was classic for this place and its reputation. This was an out of pocket procedure that was done with truly loving care. This shop with Alexis and Harry at the helm will always be my first choice for healing the unforseen consequences of life on the highway. An easy 5 stars for the perfect trifecta of creative work done, cost management and truly fine person to person service. read more

Our 1989 Toyota Camry was damaged by a hit and run vehicle. It needed a new rear bumper. Golden Gate Collision's bid was substantially less than the first bid we received. The work was done in two days instead of seven. The repair was so excellent in color and fitting, that it was impossible to see it had been damaged. So we were very happy. Then, when we got in the car, we saw it had been throughly detailed inside as well as outside, which we didn't expect. We've been enjoying that as much as the new bumper. We would definitely take our car to Golden Gate Collision again. read more

We had a very positive experience with Harry and Golden Gate Collision and would highly recommend their services. Harry was incredibly responsive, efficient, and advocates for his clients with insurance companies. GGC restored our damaged car to brand new - fabulous work, solid leadership, great repair experience. Highly recommend! read more

Golden Gate Collision - Damaged BRZ - Auto Repair Near Me - Albany, California

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Disclaimer: this review is for customer service alone. My car was recently struck by another vehicle and I needed things squared away quickly. I went old school and asked for a reference from a mechanic I'd been to before. That's how I ended up at Golden Gate Collision. While I didn't end up requiring work (my car was deemed "total loss"), Harry was friendly and generous in offering guidance while I was working with my insurance provider. He took the time to pull up an estimate for fair market value for my vehicle so I could be certain my insurance didn't pull a fast one on me and kept me in the loop when the adjuster came out. He even facilitated me getting a rental car. This is the kind of service that instills trust in a company. Hopefully I won't need a body shop again anytime soon, but if I did, I'd head straight back here. read more

My brand new 2020 Outback was rear ended after less than two weeks of driving it off the dealership lot :( I didn't want to use the 'contracted' insurance recommended body shop. I researched Subaru's site, called my dealer, read the Yelp reviews and they all pointed me to Golden Gate Collision, so I went there. Really glad I did. All the 5 star reviews here are absolutely spot on - Harry Carnes and his team know what they are doing. They worked with my insurance took care of all the paperwork and got my car ready, as good as new, earlier than promised. I can't tell that there was any accident damage at all! They are Subaru certified, and based on my experience, with good reason. They are also very prompt with returning calls, keeping you updated on the latest status of repairs, and go the extra mile in ensuring that the waiting period is less painful. If you have a damaged Subaru (or any vehicle, really), I highly recommend Golden Gate Collision. These guys are awesome. read more

My car was hit in San Francisco and had the front completely destroyed. Paul and his son were on top of it from the beginning and offered to send a tow truck out when GEICO didn't "have anyone available". He got the process up and running and was super straight forward with the process. My insurance wasn't the easiest to work with but they kept me updated every step of the way and let me know what was going on. GEICO wanted to cheap out on the reconstruction but they advocated for using as many OEM pieces as possible. They were awesome from start to finish and I got my car looking good as new. Hopefully I don't need an auto body shop but if I did I would go back in a heart beat. read more

Harry is intelligent, funny and a complete professional. Twice, he has helped shave cost off the repair of my older vehicle. He also knows exactly how to address a problem on sight. Big shop with great workers. Alexis answers the phone and schedules and is wonderful. If you've got auto damage, insurance or not, call Harry Carnes at Golden Gate. Matt Cantor Cantor inspections read more

I can't express how good Harry is. A genuine good guy with a good team. I had a brand new car, roughly 3 weeks old, hit in a parking lot near my workplace. I thought I'd never get the car back in the same condition. I was wrong. The Golden Gate Collision team is the only place I will ever trust anyone to work on my car's body from now on. I'm a hobbyist auto detailer, so he knew they were in for a stickler when I offered my car through the at-fault's insurance company. No matter what I had brought to him as a potential issue, they made good on it. His words were "If you're not happy, I'm not happy...' and that was the first time in a long while that a business actually stood by their work, and didn't balk at my amateur auto detailer perspective on the renewal of my car in how I wanted it to be. I'm now a lifelong believer, and it makes me feel like I have even more faith that family-owned small businesses are the only ways to go in this world we live in today. Thanks, Harry. read more

Golden Gate Collision - 6am Sunrise shot 1 week later...incredible! - Auto Repair Near Me - Albany, California

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Golden Gate collision returned my badly damaged car in near-factory condition. Harry and his team fought my insurance company tooth and nail to get me the service I needed. This is everything an auto shop should be and I'll never go anywhere else. read more

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I don't know what happened to this business under the new ownership but I can honestly say that now the work I had done was the same shortcut low grade work I could have gotten from any scammer shop. Definitely not the hands on mom and pop approach as the old ownership had. read more

Everyone at Golden Gate Collision is both nice and professional. I was referred to this great body shop by Albany Subaru after my poor 1yr-old Impreza was hit and run while parked over on University Ave Harry was always prompt in communication and kept calm, cool, and patient when my insurance company was being slow, sending mixed signals, and finally when they decided to total the vehicle. I felt bad that my insurance company had been like that with him, but he was always happy to chat, kind, and an all-around great guy. Later, when I got a new Impreza, he helped when I wanted to get some different OEM parts installed, and was super patient when I had the wrong connector for some of those parts. Like I said, he's kind, patient, and an example of a great business owner. If you're taking your car to a body shop, chances are you're already in a tough place. Do yourself a favor and get your car fixed at Golden Gate Collision. Harry is running a great shop! read more

This was the best experience I've ever had at any auto repair shop. After a hit-and-run in my neighborhood, I needed to replace my driver side door. I came to GGC because a client at my small business recommended the shop & because of the positive reviews. Harry's customer service was top notch from start to finish. I had a tough time getting approval from my insurance & was waiting days for updates. This was the first time I've had bodywork on any car & I wasn't sure what the process looked like. I thought I would be on my own dealing with insurance. Then I found out Harry had been calling and emailing every day to help me get an approval. This continued until I got the approval I needed. I was cc'd on all emails, texts, & called with updates via Harry about the insurance, plus sent pics of the repair. My car now looks fantastic. They even detailed the inside. I truly felt taken care of! read more

Harry and the whole team at Golden Gate Collision are amazing. My car was hit on the highway and his team not only repaired it beautifully, but also helped me navigate the whole process of working with multiple insurance agencies. Harry was patient and explained all steps to me to make sure I understood the repairs and work being done. He followed up with me throughout the process and I felt very cared for. I would recommend him to everyone I know. In the future he will be the only person I bring my car to if I ever need work done again on it. Thank you so much Harry and your whole incredible team. Could not have asked for a better experience! read more

Exceptional service, honesty, and clarity across the board. I had an intense run in with a tree stump and let's just say the highlight of the experience was being able to meet Harry and the rest of his team to revive our Honda Odyssey. They did an incredible job and also worked with me to figure out the most affordable way to trouble shoot all the potential problems to come up with a clear repair plan. Easeful and awesome, they also supported in finding a rental van while the service was happening. PS they also gave the car a great wash and cleaning! read more

This is my first time dealing with automobile body repairs. This place has made dealing with the whole situation a breeze. Personable, efficient and professional. They ordered a genuine Subaru part and took the time to ensure their color matching specialist nailed a perfect match. I'm hoping I don't deal with another accident but if the unfortunate happens, I know exactly where to take my car. Couldn't have asked for a better experience. read more

I reached out to them by email about an estimate for a tiny dent I wanted repaired (I sent them pictures of it). Harry Carnes, the GM, responded to my email in a hilarious way, saying he'd fix it in 10 mins for $10 or a bottle of wine! Haha! That's how trivial it was going to be. I appreciate how casual and friendly he is, especially considering how busy he must be as GM! I went to his shop and sure enough it took 10 minutes for him to push out the dent as well as apply some polish to the area. And at the end, he told me not to pay! He did it for free! He seems really generous, friendly, down to earth. His staff was nice too. All in all great experience (though it was quite a small dent - I'll have more to say if I need to take my car here again for more major repairs). read more

Harry and crew are honest and fair, my brand new car was repaired to match the day it came off the auto dealer's lot. I felt completely taken care of. Can't recommend enough. read more

Golden Gate Collision Just gave me my "restored my faith in humanity" moment today. Did a quick fix on a bumper that would have otherwise cost $2K. Plus something else. Out of the goodness of their heart. I didn't know there were people like that anymore. read more

I couldn't have asked for a better place to get my car repaired. My car was stolen and recovered with damages everywhere by the police. After searching thoroughly on Yelp for a body shop, it was hard not to notice Golden Gate Collision's reviews consisting of all 5-stars. Manu did a wonderful job examining every inch of my car and reporting it to my insurance company. The car honestly looked BRAND NEW after they restored it. They did such a meticulous job, fixing every detail while also giving me free all-weather floor mats and a trunk-cover. When I dropped off my car a second time for an additional repair, it was fixed AND the exterior of my car was also detailed. Harry and his team cares about his clients and goes above and beyond for them, every single time. They fought with my insurance carrier endlessly to get quality parts and to not skip any repairs. Thank you for repairing my Subaru Forester and for doing such a wonderful job. I am grateful for your services and will recommend others to your shop. read more

Im not a reviewer. Its not what I do. But for Harry, absolutely. I was referred to GG Collision from someone I trust. From the moment I met Harry, I knew things were going to be ok for my car. Just that feeling that he knows his stuff, and is on your side. You know how insurance companies can be. But Harry and everyone at GGC really have your best interests at heart. Harry went out of his way to make sure everything was right. He was wonderful. Took good care of me, was thorough and clear when explaining things, honest, fun to chat with, and my car looks really fantastic again! Plus, I learned things about the industry and insurance, which was really helpful in talking to the insurance company involved. The process was easy. Everyone there are really good people. There is pride in the work they do. They want your car to look fantastic! And, it will! Thanks to everyone at GGC! read more

I want to thank Harry and Alexis for taking care of me and my truck that I love so much. I was devastated when I got T-boned in my Chevy Silverado 2500 HD turbo diesel work truck. I've only had the truck for about a year, and so I could not believe the condition it was in after the accident. What was even more mind-bending was the condition it was in after Harry and the team at Golden Gate collision finished all of the repairs on my truck. I could not be more happy and more thankful to be back in my-(like new)-work truck. You all were more than fair with me, even though you had to work with my lame, low-balling insurance company. Great communication from start to finish was another reason that I would recommend Golden Gate collision to all of my family, friends and acquaintances. read more

Golden Gate Collision - Auto Repair Near Me - Albany, California

Class act, all the way. Someone whacked my car and their AAA insurance sent me here. They are fast, clean and efficient. They even wash your car inside & out. They call Hertz to send their man over to pick you up for your rental. Oh and they have a bowl of Jolly Ranchers in the office to suck on. read more

The new owners are amazing. Highly recommend this shop to anyone who needs work done on their vehicles.

Excellent service, superior results. They bend over backwards to help you. They fixed a scratch at no cost because I am a returning customer. read more

I am pleased with the work I had done here. Harry provides excellent communication (via phone and e-mail), and I enjoyed working with his team; they explained what I needed done and the safety implications. Will come here again. read more

Harry and his staff are professional, personable, people focused and most importantly HONEST. I WOULD RECOMMEND TO ANYONE & EVERYONE.