Outstanding customer service!…read more John came out after our transmission overheated in our truck with slide in camper on a Saturday afternoon. My truck was too big for his truck so Mark from CCA came out and towed us back to the shop in Independence. Mark drove me to Bishop to buy parts to flush the tranny that night and let us spend the night in the camper in the yard. Next morning while Mark worked on a van in the bay I flushed the transmission on my truck and we were on our way. If the flush didn't work, Mark was willing to let us drop the camper in the yard and he would drop the transmission, haul to his favorite shop where they generally do a three day turnaround, and reinstall the transmission so I could pick up the truck and camper the following weekend. Mark does not enjoy working on Mercedes FYI.

I was driving through Independence early on a Sunday morning with a van that had been giving me…read moretrouble. I saw that the bay to his shop was open and stopped to ask what he thought. He stopped and talked for a while about what might be wrong and how I might be able to keep going. He then walked outside and showed me his Chevy 454 and was just talked leisurely for a while. I left his shop with some ideas but more importantly, felt like a guy who *really knew what he was talking about* had taken time out of his Sunday working on his own car to help a stranger at no cost. Good guy. Thank you.

Miller's pulled my Yukon out of a difficult spot up Lubken Canyon. After my winch line snapped I…read morecalled the Inyo county sheriff and they recommended Millers. They arrived in an hour and had me out in 2 more hours. Very expensive lesson but happy to be rescued so quickly. 5 Stars for service, 3 for price.

I broke a tie rod in the panamint valley back country about 8 miles off the highway (so no…read moresteering). John responded was able to get my SUV back to panamint springs that night. Most of the work was done at night. This was NOT an easy tow and it was done safely. Worth every penny! Thank you!

I can't say enough good things about Willie at Warren's Auto Repair. My car broke down after a trip…read moreto Mammoth and ended up sitting at his shop for a little over two weeks while I figured out how to transport it back down to San Diego (my car needed the dealership to clear extra codes). Willie was nothing but kind, patient, and understanding the entire time. He kept in touch with me throughout the whole process, I worried about my car taking up space in his lot, he reassured me not to stress about it. That level of genuine care is so rare these days. Willie is truly one of the most kind and honest mechanics I've ever interacted with. If you're in the Bishop area and need help with your car, you're in great hands here.

Willie has maintained my 2021 model F150 truck for the last 4 years. we have left the area, and I…read moretook the truck into the local Ford dealer for the 40,000 mile service. The service manager was effusive in his praise for the level of care that has been lavished on this vehicle, and other than routine checks, fluid replacement, the truck needed no extra service. Thank you, Willie. We miss you!

0 Stars Short…read moreversion: Came to get a diagnostic test and the mechanic yelled at us for asking to be notified of what he was going to do to the car and the price before he did it. Super unprofessional and rude. Long version: Our truck started shaking and the check engine light started flashing about an hour away from the town we were staying in. We stopped here because it was the closest auto shop to us. We walked in and asked how much it was to get a diagnosis. The man said it was $60. We would have driven to Autozone to get the diagnostic code for free but the closest one was 30 minutes away and we weren't sure if the truck would make it. Nevertheless we agreed to do the diagnostic exam here at AR Automotive repair. The man connected the scanner inside the truck and popped the hood. I stayed in the car while my boyfriend stood outside near by. The man didn't say anything to us for about 10 minutes while he tinkered around the engine. Eventually my boyfriend asked if they got a code yet. The man replied that the engine misfired and he is trying to find out why it is misfiring (still diagnosing). Another 10 minutes goes by with the man not saying anything and my boyfriend notices he is taking out the coils and other parts so my boyfriend asked "oh was it the coils?" The man replied that he didn't know and reveals that the misfire was in cylinder 3. Throughout the process the man kept walking back to a work bench to grab tools and other parts and we wanted to confirm that we just wanted a diagnosis not a repair yet until we know what's wrong. We asked if what he was doing was part of the diagnostic and he just replied no without an explanation to what he was doing. My boyfriend stopped him because we wanted to know what needed to be done and pricing for it before we agreed to anything. The man started yelling at us telling us we are too nosy and that he didn't need to tell us what he was doing because that's his job. My boyfriend asked him to put back whatever he took out so we could leave. The man continued to yell at us. I will attach a video. In the video you can hear Boyfriend: "it didn't sound like..." Mechanic: "I was going to tell you hey this is what this is much... if you want me to I was gonna tell you if you want me to work on this it's going to be more" Boyfriend: "but you didn't and then I had to ask you" Mechanic: "cause there's no time to do that! There is no f***king time to say that!" Boyfriend: "when I asked you, you said no it's not part of the diagnosis so that's why-" end of video. I received a call from a family member checking in on the situation which is why the video cut off. The man continued to yell at us while he put back the parts. His co worker asked him to "shut up" and he seemed uncomfortable/apologetic. My boyfriend also asked to see the results of the code. The main mechanic (the one yelling) said he didn't need to show us but his coworker showed us the results on the iPad. My boyfriend Venmoed the man for the diagnostic test. (Proof attached I blocked out last names for privacy). We left and drove to Autozone where they were super helpful and got our car fixed. When we opened the hood we noticed the man had snapped off some red connector pieces. Maybe in his anger he did it on accident while putting the other pieces back or on purpose to be petty, who knows. Overall this mechanic was unprofessional and rude, I have never been to a mechanic that does work on a car before going over what they intend to do and the pricing for it. I think he wanted to take advantage of our situation (being stranded without many options).

The mechanic was very professional and did everything he could to help me get back on the road. I…read moreneeded a new PCM for my Ford F-150, and he worked hard trying to source the part, but unfortunately, it was on backorder and would have taken about a month to arrive in the area. In the end, I had to tow my truck back home (5 hours away), but I really appreciate his effort, communication, and honesty throughout the process.

They figured out the issues quickly and are obviously very skilled. Their reputation here in town…read moreis excellent and that's important in a small town. I definitely trust them and their rates are moderate. Although I most do my own wrenching, when I decide to farm the work out, they will get the nod!

I made an appointment they gave it to me two weeks later, on the day of my appointment I arrived at…read morethe agreed time and they told me that the person who was going to do my alignment called sick, I come from far away what kind of professional business does not call you to cancel the appointment, I lost my work day because of incompetent people in their work who and they said if you want to reschedule we can if not go somewhere else . I do not recommend

Rob and Nicole are amazing and Shorty's is a total asset to the East Side community. They're…read morethorough, honest, and very competent. I brought my Audi in to Shorty's for a routine service and to see if Rob could help me out with the catalytic converter codes I'd been running. The Audi mechanics wanted to replace the catalytic converter and the o2 sensor, which would've cost several thousands of dollars. Rob was super honest and upfront with me about Audis not being Shorty's bread and butter, but that he could help by giving it a diagnostic, figure out what things needed attention, and decide if it was time for me to shop around for another car. In the end, he recommended that I shouldn't default to replacing the cat or the sensor and hypothesized that it was a vacuum leak, also putting together a list of priority items--which Nicole explained in detail--for my independent euro car mechanic in San Francisco to go through and replace with Audi parts. My mechanic in the city read Rob's report and agreed with everything, remarking at how thorough it was. It turns out, the car did indeed have a cracked vacuum hose. He used Rob's notes to fix all the other little things that needed attention, and now I'm back to having a perfectly running car with 160K miles on it. It's really nice to have a shop out here that can pinch hit for this kind of troubleshooting and, even if they prefer not to get into some things themselves, provide a real honest and detailed diagnosis of the likely causes and solutions are. We're lucky to have them.

After trying my regular mechanic and being told I could not get my car in for at least two weeks, I…read morecalled Shorty's. I will forever be blessed by this set of circumstances. They just earned a new customer! They were very knowledgeable on the phone and instilled confidence immediately. They said they could take a look at my car if I brought it by. They ended up keeping it and I got it back in two days! Shorty is very knowledgeable and explained to me everything that he did and why. There is nothing wrong with my former mechanic. But a couple of weeks is a long time to wait. They were just so above And beyond on my expectations at Shorty's. I'll never think twice about heading there again.

had an alignment done for new tires.. quick work for a fair price. nice family owned busines!read more

Stranded in bishop and I Tried to get a quick general estimate and time line for repair over the…read morephone and I could hear the mechanic in the back complaining and yelling at the receptionist to just tell me it's gonna cost $5000 for a CV axel. I get he would like to see it first before any estimate could be properly assessed. But after hearing that I just hung up. I would have had no issue brining it down for the estimate. I just wanted to get a ball park before having it towed over to their shop. If all he said was we can't get an estimate till I see it that's not a problem. But making a big fuss and getting mad at someone for doing their due diligence before dropping off their vehicle is unacceptable in my book. I would think twice before brining your vehicle here. Horrible customer service.

New Year's Day with an overheated engine and Bret answered our call, met us at the shop, diagnosed…read morethe issue, and taught us how to fix it. Couldn't ask for more. Happy New Year's to Bret and this fine establishment.

part 2 of our review Bret had scheduled me to come back up…read morefrom Orange County to pick up our truck after just a few days from ordering a new trans to completed installation and calibration picked up my 2018 Chevy Silverado today Bret was great. showed me old parts and completely explained what he'd done just returned home after 5 hour drive new trans shifts better than ever with no leaks or issues I'd highly recommend Bret Metcalf as your go to Transmission shop in Bishop CA A+++

Jose spent the time needed to get us back on the road. I feel very comfortable since he was so…read morethorough and went above and beyond. He diagnosed the problem and ordered the part we needed from just our phone call. His price was very reasonable.

The most honest mechanic I've ever encountered. Great guy. He even called me later in the day to…read moremake sure everything was running smoothly

We just purchasd a new Honda Passport from Perry Motors and the whole experience was really great,…read morehonestly... it was very pleasant! From long distance I easily communicated via phone and text with Jesus for over just can hour or so. It was all fast, straight forward, provided OTD numbers, no BS, and they had the best price. No add-ons, no gimmicks. Drove down to their nice 'small town' dealership 4 days later, and Nicole, an owner, had us thru the paperwork in 15 minutes. No slick salesman, or finance people, just normal, good folks, running an awesome car buying experience. What a find, will highly recommend them to friends!

Brought my Honda here several times. Staff is always friendly and helpful, and I've been happy…read morewith the service. They can get busy, so sometimes it's hard to get an appointment. But there have been several times when they've been able to accommodate me fairly last minute for a more simple check up or repair. Waiting room is super comfy too!