I visited Dr. Permack a month ago for my annual eye exam after hearing positive reviews from…read morefriends about his services. I was in the market for a new optometrist after moving here a couple years ago, so took my friends up on their review and decided to book an appointment. Dr. Permack was extremely kind, patient, and attentive. He took the time to run a number of tests on my eyes and make sure I was completely satisfied with the final prescription he prescribed. I also really appreciated that Dr. Permack paid attention to my family's ocular history and ensured that he ran a cornea mapping exam with some fancy new equipment he had! What most impressed me with Dr. Permack was that he was able to teach me how to put in contact lens and found me a type that I really liked. I've been resisting contacts for years now, and was so surprised when he was able to give me a pair of contacts that I could barely feel and actually could see through! All in all, I would recommend Dr. Permack without hesitation. If you're looking for a talented, conscientious optometrist, make sure to give him a call. Bonus points: Dr. Permack has these hilarious test 'glasses' that you can put on that let you test the prescription he recommends. Ask him to try them on and you'll see what I'm talking about.

If you enjoy knowledgable and friendly service, Dr. Permack is your guy! I went to Dr. Permack for…read morean appointment and had a stress-free experience, due to his intelligence and great attitude. Dr. Permack is extremely caring and honest, with his patients, based on my experience. He advised me that I could use glasses, but told me it wasn't completely necessary, due to my line of work. Dr. Permack was able to confidently answer all my questions and gave me good peace of mind. I would highly recommend Dr. Permack for your next eye appointment!

Called in to get pricing on lenses I got from this location a year earlier as the anti glare…read morecoating was already falling off. The first person on the phone quoted $400 and I thought it was a bit high. Called back two hours later and talked to someone else and got a price of $300. Brought a pair of frames to get new lenses put in. The technician in the back broke my frame trying to take the old lenses out. They seemed very eager and happy to recommend I buy a new frame from them. While looking at the very limited selection of frames at this location I found a pair that might be okay... they said they would give me $50 off because they broke my frame. When the sales associate looked into the computer for pricing after I had committed and they broke my frames all of a sudden the price was back up to $400! Keep in mind everything I got last year was in the system. So my information did not change.. I was getting the exact same thing again. The people who work here seem nice but its an illusion. Absolutely incompetent with information and trying to rip off customers. Be very careful with pricing at this location. Also do not trust the lab technician in the back. Took the frames they broke to the location I bought the frames and they were shocked that lenscrafters broke them. Don't do what I did and try and save a few bucks... they cant be trusted.

After spending $700 on glasses, the anti reflective coating started coming off after two months…read more Then they wanted another $400 to replace the lens. I would give it zero stars if I could.

I had a very good experience with them. They take good care of customers and the staff were v nice…read moreand helpfu.

Terrible customer service by front desk staff. They advertise a special price but then refuse to…read moregive it to you if you don't do an unnecessary eye exam. Such a scam. They refused to repair the sunglasses I bought there because the frames were "no longer in stock" SCAM.

These doctors and staff are so helpful and dedicated .My experience…read moreis they always get you the help you need and very efficient

I had a phone app. at 11:00AM on 5/13/2024 with my family doctor,....No phone call was…read morereceived...At 12:35pm I called EMC Reception. I explained the situation to her, her reply, "Just keep waiting"!! Seriously? The are Rude, not helpful at all especially I was in a que for 15 Minutes! No Phone call ever arrived, No explanation, No Re-scheduled appointment. How Unprofessional. I have so many run ins with the reception at EMC. I ask for appointments in the office and they LIE and say doctor is not accepting in office appointments. Totally Unprofessional & Shameful Behavior! Send your Receptionist to Upgrade themselves because they are an Embarrassment to EMC. Take notice, All EMC Patients hate the Receptionist....What do you think is the reason???

Dr. Paterson and her staff are very helpful and professional. I got fitted for contacts here and…read moreher staff was very patient as I learned how not to flinch when sticking my finger in my eye! Dr. Paterson is very friendly and makes eye exams a pleasant experience. She is also helpful when you have other eye issues.

From the owner: Eye Exams, Contact Lenses, Eye Glassesread more

DO NOT ORDER FROM BON LOOK. Extremely disappointing and frustrating experience all around and the…read morewait time is ridiculous. I ordered a very simple and basic prescription for my daughter, and the glasses took WEEKS to arrive (from an out of province lab). When they did, they did not pass Bon Look's "quality control" and had scratches on the lenses, which meant that the order had to be redone - which is when I immediately called to cancel. I could have ordered frames and lenses from somewhere else and had them in a matter of days, and instead ended up wasting 3 weeks. Additionally, their system doesn't allow you to track updates online when it's an order for a child which means picking up the phone to speak with customer service every single time. Will never recommend Bon Look to anyone.

Had a really bad experience with this store and their head office. Purchased glasses and when I got…read morehome, saw that they had a promotion for 'buy one, get the second 50% off' - e-mailed head office and asked if they would honour a second pair of glasses at 50% since I had just purchased them, and the promotion was still on for a few days. Heard nothing back. Went into the store to pick up my glasses and they were lopsided, and really lose. I asked if there was anything we could do about it, but the optometrist told me everyones ears were lopsided and this was just the way they sat on my face. I left, a little disappointed, but also asked for the 50% off my second pair to be honoured, and the store clerk told me she would have to speak to her manager and he would call me... A week went by, no call. I called head office and they told me they would have the manager contact me. Another two weeks went by, still no call. During this time, my glasses were so lopsided that I was almost embarrassed to wear them - and when I wore them a few days after I got them, the arm unscrewed. I was able to put them back together (re-screwed) but realized I really didn't like them. Another week went by and I decided to go back in store and ask what they could do - as the frame was bent, the arm fell off, they were lopsided and incredibly lose on me. The sales clerk that day was actually really nice and apologetic for my poor experience - the optometrist that day was also different and very helpful - he told me the frames they gave me were warped and defective, and thats why they sat lopsided on my head, and then he didn't believe me when I told him the story of the other optometrist saying it was my ears... He gave me an all new frame all together, which was great - as these actually fit me well and were tight. He then told me to bring the glasses back in in a month since I'll need re-adjusting, cause I obviously wore them out the last time. I told him I hadn't worn the glasses for more than an hour TOTAL over the last 4 weeks...that I had an awful experience with the store - and was waiting to hear back from management STILL. They once again took down my name and number...and here we are THREE weeks later and still no call. The glasses were cute, but the fact that they gave me warped glasses and told me it was 'my ears' that made them lopsided and couldn't tell that the frame was defective to start...to then not contacting me back THREE times, very disapointing.