DO NOT ORDER FROM BON LOOK. Extremely disappointing and frustrating experience all around and the…read morewait time is ridiculous. I ordered a very simple and basic prescription for my daughter, and the glasses took WEEKS to arrive (from an out of province lab). When they did, they did not pass Bon Look's "quality control" and had scratches on the lenses, which meant that the order had to be redone - which is when I immediately called to cancel. I could have ordered frames and lenses from somewhere else and had them in a matter of days, and instead ended up wasting 3 weeks. Additionally, their system doesn't allow you to track updates online when it's an order for a child which means picking up the phone to speak with customer service every single time. Will never recommend Bon Look to anyone.

Had a really bad experience with this store and their head office. Purchased glasses and when I got…read morehome, saw that they had a promotion for 'buy one, get the second 50% off' - e-mailed head office and asked if they would honour a second pair of glasses at 50% since I had just purchased them, and the promotion was still on for a few days. Heard nothing back. Went into the store to pick up my glasses and they were lopsided, and really lose. I asked if there was anything we could do about it, but the optometrist told me everyones ears were lopsided and this was just the way they sat on my face. I left, a little disappointed, but also asked for the 50% off my second pair to be honoured, and the store clerk told me she would have to speak to her manager and he would call me... A week went by, no call. I called head office and they told me they would have the manager contact me. Another two weeks went by, still no call. During this time, my glasses were so lopsided that I was almost embarrassed to wear them - and when I wore them a few days after I got them, the arm unscrewed. I was able to put them back together (re-screwed) but realized I really didn't like them. Another week went by and I decided to go back in store and ask what they could do - as the frame was bent, the arm fell off, they were lopsided and incredibly lose on me. The sales clerk that day was actually really nice and apologetic for my poor experience - the optometrist that day was also different and very helpful - he told me the frames they gave me were warped and defective, and thats why they sat lopsided on my head, and then he didn't believe me when I told him the story of the other optometrist saying it was my ears... He gave me an all new frame all together, which was great - as these actually fit me well and were tight. He then told me to bring the glasses back in in a month since I'll need re-adjusting, cause I obviously wore them out the last time. I told him I hadn't worn the glasses for more than an hour TOTAL over the last 4 weeks...that I had an awful experience with the store - and was waiting to hear back from management STILL. They once again took down my name and number...and here we are THREE weeks later and still no call. The glasses were cute, but the fact that they gave me warped glasses and told me it was 'my ears' that made them lopsided and couldn't tell that the frame was defective to start...to then not contacting me back THREE times, very disapointing.

I would give C! Opticians and Tony 10 stars, if that was an option…read more Tony offers a curated experience to selecting the perfect pair of frames. Buying a good pair of glasses is an investment. Even with a mask on, it's the one part of your face that's always visible. Tony has a passion for what he does and is completely honest when making recommendations. My husband was looking for new frames but didn't have a pair or brand in mind. He simply described what he was looking for and Tony was able to manifest his vision. While telling Tony what he were looking for, I mentioned my husbands broken, and supposedly unrepairable, glasses. Tony suggested I bring them in. Within a week, I had the glasses back in one piece. A pair of $2000 Fred glasses that another optician told me may as well be tossed was now looking as good as new. Needless to say, my husband couldn't have been more pleased to have his favorite glasses back and finding a new gorgeous frame.

Amazing glasses, great service, and great environment. Would recommend. I love my glasses.read more

I needed to order parts for my discontinued Tiffany eyeglasses. After trying everywhere including…read moreEBAY for several months I called Tiffany's in NYC and they called me back and suggested I call Illuminata. They have parts for several different brand name eyewear and I was able to fix my glasses! The communication was excellent and I'm happy to have my glasses fixed!

Both glasses I ordered had incorrect prescriptions. One pair actually made me feel nauseous. The…read moreother was tested by ano optometrist. I left a 749 dollar deposit and was very disappointed. I did not want to take the chance of them redoing the clear pair. THEY Would not allow me to take the sunglasses only with the deposit which was the cost for one pair. They forced me to pay another 375 dollars stating that I had to pay the other "half" of the sunglasses. They are greedy and inflexible if you realize that they are using a disreputable source to manufacture their lenses. A very expensive mistake. The online reviews are very misleading. I wonder who is writing.g them.

As soon as I stepped in I was greeted and helped. There are so many amazing glasses and sunglasses…read moreavailable here at very fair prices. They even serve you a coffee - espresso amd chocolate. I was able to find what I wanted and walked out with 2 pairs of sunglasses.

This place is fabulous!! The options were endless, so much so I found multiple pairs of glasses…read morethat suited me perfectly with the help of Adrian. He also recommended specific pairs that best suited my face shape and I couldn't have been more pleased with the service he gave. I went back for a second pair. On top of that, they followed up a week later asking how my new glasses were. Highly recommend!

I had a very good experience with them. They take good care of customers and the staff were v nice…read moreand helpfu.

Terrible customer service by front desk staff. They advertise a special price but then refuse to…read moregive it to you if you don't do an unnecessary eye exam. Such a scam. They refused to repair the sunglasses I bought there because the frames were "no longer in stock" SCAM.

I have been going to Mega Save Optical for over 20 years. Best prices, selections and service. My…read moreentire family will go no where else.

Great people goo service and amazing deals, been going there for more than 10 years and I really…read morerecommend it to everyone Memnoun mega save

TERRIBLE DO NOT GO HERE I went to this optometrist April 9…read more2024. Dr. Christine Chen was great When I went to purchase my glasses even though the guy Sean had my script in front of him. he didn't get the order correct. I was told I have the beginings of cataracts and should always wear sunglasses outside but he didn't offer me the option of darkening glasses. I told them I spend at least 12 hours in front of a computer and he didn't even ask about the blue screen protector. I called back yesterday at 5:05 pm and I know they close at 5 but really if I'm in the office 5 minutes after close I pick up the phone. I left 2 messages not to place the order that I wanted it cancelled. All I can use the glasses they sold me for is reading books. I have 6 pairs of reading glasses I got from costco that cost 20 not $300 for reading books, and who reads paper books anymore anyway with Kinder and Audible.. Also the sign on the wall says glasses 169 with lenses and coating which is what I asked for. Instead I will be getting a pair of frames and lenses with NO coating for $300.95. I do not recommend getting glasses here. this is a low income neighborhood. These people look like they are just after money. The other girl Allison stopped helping us so she could serve someone else with insurance who was looking at more expensive glasses. I called again today to ask to stop the order and they said it was already sent- I'm almost positive orders get sent in bulk once a week. The girl on the phone Barbara wouldn't give me the phone number so I could call the company to cancel. I just paid for a pair of reading glasses. I am going to call VISA and see if they will stop payment on this order. I also asked since I do have two pairs of designer frames one Marc Jacobs and one Alfred Sung if I could just give in those and have the lenses replaced, the frames are in great condition. Sean gave me a hard time about that but Dr. Chen said it would be no problem. AGAIN this is a low income neighborhood, and I don't have insurance, I don't think this company is here to help people at all, the reviews I have read are terrible- taking people's money and not providing the service . I will never go to a FYI clinic again and will recommend everyone that asks not to go either. I wasn't even given a copy of my script for the option of going elsewhere. It cost me $165 for the exam which previously cost $80.00 and now if I want a new script to see someone else I am going to have to go back to a different Dr.

From the owner: Welcome to FYidoctors Optometrists in Etobicoke--the ultimate destination for all your eye health…read moreneeds! Our seasoned squad of eye care experts is passionately committed to delivering nothing short of top-notch ocular services. From tailor-made prescription eyeglasses, contact lenses, and sizzling designer sunglasses to thorough eye exams in Etobicoke, we've got it all. Need prescription eyeglasses in Etobicoke, a routine check-up, or grappling with a more complex eye issue? No worries! Our experienced eye doctors are always ready to lend their expertise. So, if you're surfing the web for "Optometrists near me," your quest ends at FYidoctors. Don't miss out - Secure your appointment with FYidoctors location closer to you today!