TERRIBLE DO NOT GO HERE I went to this optometrist April 9…read more2024. Dr. Christine Chen was great When I went to purchase my glasses even though the guy Sean had my script in front of him. he didn't get the order correct. I was told I have the beginings of cataracts and should always wear sunglasses outside but he didn't offer me the option of darkening glasses. I told them I spend at least 12 hours in front of a computer and he didn't even ask about the blue screen protector. I called back yesterday at 5:05 pm and I know they close at 5 but really if I'm in the office 5 minutes after close I pick up the phone. I left 2 messages not to place the order that I wanted it cancelled. All I can use the glasses they sold me for is reading books. I have 6 pairs of reading glasses I got from costco that cost 20 not $300 for reading books, and who reads paper books anymore anyway with Kinder and Audible.. Also the sign on the wall says glasses 169 with lenses and coating which is what I asked for. Instead I will be getting a pair of frames and lenses with NO coating for $300.95. I do not recommend getting glasses here. this is a low income neighborhood. These people look like they are just after money. The other girl Allison stopped helping us so she could serve someone else with insurance who was looking at more expensive glasses. I called again today to ask to stop the order and they said it was already sent- I'm almost positive orders get sent in bulk once a week. The girl on the phone Barbara wouldn't give me the phone number so I could call the company to cancel. I just paid for a pair of reading glasses. I am going to call VISA and see if they will stop payment on this order. I also asked since I do have two pairs of designer frames one Marc Jacobs and one Alfred Sung if I could just give in those and have the lenses replaced, the frames are in great condition. Sean gave me a hard time about that but Dr. Chen said it would be no problem. AGAIN this is a low income neighborhood, and I don't have insurance, I don't think this company is here to help people at all, the reviews I have read are terrible- taking people's money and not providing the service . I will never go to a FYI clinic again and will recommend everyone that asks not to go either. I wasn't even given a copy of my script for the option of going elsewhere. It cost me $165 for the exam which previously cost $80.00 and now if I want a new script to see someone else I am going to have to go back to a different Dr.

From the owner: Welcome to FYidoctors Optometrists in Etobicoke--the ultimate destination for all your eye health…read moreneeds! Our seasoned squad of eye care experts is passionately committed to delivering nothing short of top-notch ocular services. From tailor-made prescription eyeglasses, contact lenses, and sizzling designer sunglasses to thorough eye exams in Etobicoke, we've got it all. Need prescription eyeglasses in Etobicoke, a routine check-up, or grappling with a more complex eye issue? No worries! Our experienced eye doctors are always ready to lend their expertise. So, if you're surfing the web for "Optometrists near me," your quest ends at FYidoctors. Don't miss out - Secure your appointment with FYidoctors location closer to you today!

I visited Dr. Permack a month ago for my annual eye exam after hearing positive reviews from…read morefriends about his services. I was in the market for a new optometrist after moving here a couple years ago, so took my friends up on their review and decided to book an appointment. Dr. Permack was extremely kind, patient, and attentive. He took the time to run a number of tests on my eyes and make sure I was completely satisfied with the final prescription he prescribed. I also really appreciated that Dr. Permack paid attention to my family's ocular history and ensured that he ran a cornea mapping exam with some fancy new equipment he had! What most impressed me with Dr. Permack was that he was able to teach me how to put in contact lens and found me a type that I really liked. I've been resisting contacts for years now, and was so surprised when he was able to give me a pair of contacts that I could barely feel and actually could see through! All in all, I would recommend Dr. Permack without hesitation. If you're looking for a talented, conscientious optometrist, make sure to give him a call. Bonus points: Dr. Permack has these hilarious test 'glasses' that you can put on that let you test the prescription he recommends. Ask him to try them on and you'll see what I'm talking about.

If you enjoy knowledgable and friendly service, Dr. Permack is your guy! I went to Dr. Permack for…read morean appointment and had a stress-free experience, due to his intelligence and great attitude. Dr. Permack is extremely caring and honest, with his patients, based on my experience. He advised me that I could use glasses, but told me it wasn't completely necessary, due to my line of work. Dr. Permack was able to confidently answer all my questions and gave me good peace of mind. I would highly recommend Dr. Permack for your next eye appointment!

I had a very good experience with them. They take good care of customers and the staff were v nice…read moreand helpfu.

Terrible customer service by front desk staff. They advertise a special price but then refuse to…read moregive it to you if you don't do an unnecessary eye exam. Such a scam. They refused to repair the sunglasses I bought there because the frames were "no longer in stock" SCAM.

These doctors and staff are so helpful and dedicated .My experience…read moreis they always get you the help you need and very efficient

I had a phone app. at 11:00AM on 5/13/2024 with my family doctor,....No phone call was…read morereceived...At 12:35pm I called EMC Reception. I explained the situation to her, her reply, "Just keep waiting"!! Seriously? The are Rude, not helpful at all especially I was in a que for 15 Minutes! No Phone call ever arrived, No explanation, No Re-scheduled appointment. How Unprofessional. I have so many run ins with the reception at EMC. I ask for appointments in the office and they LIE and say doctor is not accepting in office appointments. Totally Unprofessional & Shameful Behavior! Send your Receptionist to Upgrade themselves because they are an Embarrassment to EMC. Take notice, All EMC Patients hate the Receptionist....What do you think is the reason???

Dr. Paterson and her staff are very helpful and professional. I got fitted for contacts here and…read moreher staff was very patient as I learned how not to flinch when sticking my finger in my eye! Dr. Paterson is very friendly and makes eye exams a pleasant experience. She is also helpful when you have other eye issues.

From the owner: Eye Exams, Contact Lenses, Eye Glassesread more

DO NOT ORDER FROM BON LOOK. Extremely disappointing and frustrating experience all around and the…read morewait time is ridiculous. I ordered a very simple and basic prescription for my daughter, and the glasses took WEEKS to arrive (from an out of province lab). When they did, they did not pass Bon Look's "quality control" and had scratches on the lenses, which meant that the order had to be redone - which is when I immediately called to cancel. I could have ordered frames and lenses from somewhere else and had them in a matter of days, and instead ended up wasting 3 weeks. Additionally, their system doesn't allow you to track updates online when it's an order for a child which means picking up the phone to speak with customer service every single time. Will never recommend Bon Look to anyone.

Had a really bad experience with this store and their head office. Purchased glasses and when I got…read morehome, saw that they had a promotion for 'buy one, get the second 50% off' - e-mailed head office and asked if they would honour a second pair of glasses at 50% since I had just purchased them, and the promotion was still on for a few days. Heard nothing back. Went into the store to pick up my glasses and they were lopsided, and really lose. I asked if there was anything we could do about it, but the optometrist told me everyones ears were lopsided and this was just the way they sat on my face. I left, a little disappointed, but also asked for the 50% off my second pair to be honoured, and the store clerk told me she would have to speak to her manager and he would call me... A week went by, no call. I called head office and they told me they would have the manager contact me. Another two weeks went by, still no call. During this time, my glasses were so lopsided that I was almost embarrassed to wear them - and when I wore them a few days after I got them, the arm unscrewed. I was able to put them back together (re-screwed) but realized I really didn't like them. Another week went by and I decided to go back in store and ask what they could do - as the frame was bent, the arm fell off, they were lopsided and incredibly lose on me. The sales clerk that day was actually really nice and apologetic for my poor experience - the optometrist that day was also different and very helpful - he told me the frames they gave me were warped and defective, and thats why they sat lopsided on my head, and then he didn't believe me when I told him the story of the other optometrist saying it was my ears... He gave me an all new frame all together, which was great - as these actually fit me well and were tight. He then told me to bring the glasses back in in a month since I'll need re-adjusting, cause I obviously wore them out the last time. I told him I hadn't worn the glasses for more than an hour TOTAL over the last 4 weeks...that I had an awful experience with the store - and was waiting to hear back from management STILL. They once again took down my name and number...and here we are THREE weeks later and still no call. The glasses were cute, but the fact that they gave me warped glasses and told me it was 'my ears' that made them lopsided and couldn't tell that the frame was defective to start...to then not contacting me back THREE times, very disapointing.