Friendly, knowledgeable, and patient staff. Retail work can be very frustrating but they did their…read morebest.

They always have what your looking for the employees are very helpful amazing store…read moreVery much recommend

i went in to buy a gamecube controler and made it explicitly clear that i didnt want it if it didnt…read morehave rumble and analog triggers. the employee told me that what they'd handed me was what i wanted. it wasnt. and when i went back to return it, they refused to give a refund becuase the package had been opened. i was lied to by the help and refused a refund. i'll never go to another gamestop when amazon exists and you can return anything you buy. fuck em.

I normally hate GameStop but this location is top notch. Customer service will leave you dumb…read morefounded wondering if you've really wondered into a GameStop franchise because this place treats customers with care (highly unorthodox for this franchise). I stop in every so often to pick up a game and lines even when long move really fast. This location is such a good spot that half the time they don't have the game you are looking for but the associates will stop you and insist on calling another store to help you find your game. The only reason I don't give this a 5 star rating is because I'm very particular about my 5 star ratings and this is GameStop.

Always friendly and polite employees . Well stocked store not too much traffic conveniently…read morelocated in a small strip mall. My son loves shopping here because theres always some type of bogo sale going on which allows more bang for his little bucks . Much better than poughkeepsie location

the two guys there were extremely demeaning to me for a seeming "lack of knowledge" that i'm pretty…read moresure came from the fact that i was a girl. they were extremely rude and dismissive. stop by the gamestop on burnett blvd instead.

I visited the Mohegan Lake GameStop to purchase the new Switch 2 Pokémon Edition and was helped by…read morean employee named Charles. While I understand that GameStop employees are expected to promote memberships and protection plans, the level of pressure felt excessive. Even so, I remained polite and declined the offers multiple times. What really bothered me was how Charles' attitude completely changed after I said no for the final time -- he went from friendly and upbeat to visibly annoyed, giving one-word answers and clearly losing interest in helping me. When I thanked him for the sale, he just said "mhm" and walked away without another word. It made what should've been an exciting purchase feel uncomfortable and awkward. I don't blame the sales process, but the customer service attitude afterward was disappointing enough that I don't plan to return to this location, and this really makes me rethink shopping at GameStop at all.

Normally GameStop would be three stars for me, but between customer service online (unrelated to…read morethis location), another location altogether, and now this one, I'm feeling generous at the moment. Most GameStops are stocked the same with the only differences being certain used game titles being in stock and some of the toys/collectables. Unfortunately, whenever a new platform comes out the older games start to get phased out but that has been a GameStop thing for a long time now. This location had a pretty good selection overall of titles from the 3 platforms I searched. Everything was organized, clean, and neat. The lone employee in the front was very friendly. Parking is plentiful, though keep in mind you're in the busy Cortlandt Town Center with a lot of bad drivers coming into this lot. With physical media unfortunately trying to get phased out, I'm not sure how much time GameStop has left to be sustainable, but it's still nice to go while we can. Overall a good location and one I'd visit again if in the area.

I walked into this GameStop today at 6:30pm today on Friday 8/21/2026 to ask about Amiibo…read moreavailability. The caucasian female (I don't know her pronouns) told us inside that she's shutting down soon even though the window says the store doesn't close until 8:30pm because she has been working 16 hours. I work 16 hours at my job all the time. That's how I've been able to spend literally thousands at GameStop on games, consoles, peripherals, and collectibles. I then ask if Chris is working and she instantly gets an attitude and proceeds to air out the dirty laundry that Chris was fired due to stealing (I have it all on video) I also have Chris's info and will be forwarding him this video as well. I never even knew Chris was fired from GameStop until today. Now every job I've ever had you DON'T talk smack about a former employee to a room full of other customers. That is unacceptable and unprofessional. I then ask for her name and she refuses. You can even see on video where she detaches her name tag from her lanyard. She then even threatens to call the police, even though I have the entire interaction on video. I will never step foot in this GameStop location ever again and I will also tell my friends, family, and co-workers which is many.

One of the employees, Christopher, ruined my experience. He seemed irritated that i was making a…read morepurchase. This was followed basically slammed my switch games on the table, poorly ripping the price sticker off (leaving residue), and letting one of them hit the floor. These were supposed to be new games by the way and he was treating them like last night's dinner. Hope that guy gets a pebble in his shoe that never comes out.

They never pick up the damn Phone when I call. The in store number might as well not exist. Doesn't…read morematter what time of the day you call, this branch will never pick up

It's nice to have a store that is exclusively dedicated to video games and collectibles however…read moreGameStop is an awful company. Their customer service is incompetent and has no ability to assist in any way. Their prices are ridiculous compared to even the digital stores on the console and prices can be much cheaper elsewhere. This store specifically is a mess. The employees just sit around and don't prepare orders nor do they pick up the phone. GameStop is a scam and it's unfortunate they are able to get away with this stuff.

The staff is some of the worst employees I've ever dealt with. They are always unhelpful when I ask…read moreabout an item, and every single time I have called this location NO ONE ANSWERS! So I end up driving to the store and ask the question in person... and it's always such a waste of time because the answer is always "no we don't have it" Wish they knew how a business phone works I only go here because it's the closest option but I'm definitely going to start driving literally 12 miles the opposite way just to go to a different one

Solid GameStop. Good staff. Clean store with tons of parking. With most franchises you get what you…read moreexpect every time but I like the dudes here they aren't super aggressive about pre orders and insurance on games and pre order bonuses and stuff like other locations. I will admit the guy did get me to sign up for pro rewards again because he said that if I used my $5 per month and spent it on Nintendo credit that's a free game a year and it's only 10 to sign up. Idk why other locations don't mention that because it was very helpful and, as someone that also works in sales, I didn't feel pressured by this in any way shape or form.

Did not let me record :( otherwise, good selection and the value of the funkos and games were…read morereally affordable

You can tell a lot about customer service based on how they handle a small transaction…read more I came in to exchange 2 games, used games which were about $6 total- so the store wasn't going to make any money but Tom still took the time to make sure I got what I needed. I'm not a big gamer, but I felt welcome and I appreciate that my small exchange was handled professionally. Overall great experience here, Tom was very helpful.

I went in there was a guy and i asked him 2 times for Nintendo joy cons he completely ignored me…read moreand then 10 minutes later he finally says we don't have them then i went to look for Pokémon cards to ask him a price he ignores me again so i just leave look I'm 14 my money isn't any different then anyone else money DONT COME HERE THES A MUCH BETTER ON IN THE GALLERIA MALL ON THE 2ND FLOOR IN THE FOOD COURT

Better than the GameStop at Crystal run mall it has more games and more things to buy I got the…read morefirst Minecraft story game and at a fair price