i went in to buy a gamecube controler and made it explicitly clear that i didnt want it if it didnt…read morehave rumble and analog triggers. the employee told me that what they'd handed me was what i wanted. it wasnt. and when i went back to return it, they refused to give a refund becuase the package had been opened. i was lied to by the help and refused a refund. i'll never go to another gamestop when amazon exists and you can return anything you buy. fuck em.

I normally hate GameStop but this location is top notch. Customer service will leave you dumb…read morefounded wondering if you've really wondered into a GameStop franchise because this place treats customers with care (highly unorthodox for this franchise). I stop in every so often to pick up a game and lines even when long move really fast. This location is such a good spot that half the time they don't have the game you are looking for but the associates will stop you and insist on calling another store to help you find your game. The only reason I don't give this a 5 star rating is because I'm very particular about my 5 star ratings and this is GameStop.

Always friendly and polite employees . Well stocked store not too much traffic conveniently…read morelocated in a small strip mall. My son loves shopping here because theres always some type of bogo sale going on which allows more bang for his little bucks . Much better than poughkeepsie location

the two guys there were extremely demeaning to me for a seeming "lack of knowledge" that i'm pretty…read moresure came from the fact that i was a girl. they were extremely rude and dismissive. stop by the gamestop on burnett blvd instead.

I visited the Mohegan Lake GameStop to purchase the new Switch 2 Pokémon Edition and was helped by…read morean employee named Charles. While I understand that GameStop employees are expected to promote memberships and protection plans, the level of pressure felt excessive. Even so, I remained polite and declined the offers multiple times. What really bothered me was how Charles' attitude completely changed after I said no for the final time -- he went from friendly and upbeat to visibly annoyed, giving one-word answers and clearly losing interest in helping me. When I thanked him for the sale, he just said "mhm" and walked away without another word. It made what should've been an exciting purchase feel uncomfortable and awkward. I don't blame the sales process, but the customer service attitude afterward was disappointing enough that I don't plan to return to this location, and this really makes me rethink shopping at GameStop at all.

Normally GameStop would be three stars for me, but between customer service online (unrelated to…read morethis location), another location altogether, and now this one, I'm feeling generous at the moment. Most GameStops are stocked the same with the only differences being certain used game titles being in stock and some of the toys/collectables. Unfortunately, whenever a new platform comes out the older games start to get phased out but that has been a GameStop thing for a long time now. This location had a pretty good selection overall of titles from the 3 platforms I searched. Everything was organized, clean, and neat. The lone employee in the front was very friendly. Parking is plentiful, though keep in mind you're in the busy Cortlandt Town Center with a lot of bad drivers coming into this lot. With physical media unfortunately trying to get phased out, I'm not sure how much time GameStop has left to be sustainable, but it's still nice to go while we can. Overall a good location and one I'd visit again if in the area.

Great store walked in looking for a Xbox One remote. Found it quick, when I was going to buy the…read moreitem the guy ringing me out let me know that the remote I was getting was a wired item which was great. Even tho I already knew the item was not wireless I feel it's still good that he mentioned it. Product I purchased was a: Xbox One Rock Candy Blue wire remote. Item is great for its price you can't beat it. $29.99 sale price at the moment. Saved $10.00 on it. Here are some of the pro and cons of the store I felt. Pro: Staff was great & friendly Staff had knowledge of the products Store was clean and organized Cons: Certain products were low on stock might have been that they will restock soon. Overall great store to shop for video games. One great thing was when I was purchasing my product the guy gave me a free halo skin which was awesome. Something so small goes a long way in having great customer service. Would recommend this store.

One of the employees, Christopher, ruined my experience. He seemed irritated that i was making a…read morepurchase. This was followed basically slammed my switch games on the table, poorly ripping the price sticker off (leaving residue), and letting one of them hit the floor. These were supposed to be new games by the way and he was treating them like last night's dinner. Hope that guy gets a pebble in his shoe that never comes out.

Really cool and knowledgeable guy works there at night. A pleasure to deal with. I will grade all…read moremy cards with him.

It's nice to have a store that is exclusively dedicated to video games and collectibles however…read moreGameStop is an awful company. Their customer service is incompetent and has no ability to assist in any way. Their prices are ridiculous compared to even the digital stores on the console and prices can be much cheaper elsewhere. This store specifically is a mess. The employees just sit around and don't prepare orders nor do they pick up the phone. GameStop is a scam and it's unfortunate they are able to get away with this stuff.

The staff is some of the worst employees I've ever dealt with. They are always unhelpful when I ask…read moreabout an item, and every single time I have called this location NO ONE ANSWERS! So I end up driving to the store and ask the question in person... and it's always such a waste of time because the answer is always "no we don't have it" Wish they knew how a business phone works I only go here because it's the closest option but I'm definitely going to start driving literally 12 miles the opposite way just to go to a different one

Solid GameStop. Good staff. Clean store with tons of parking. With most franchises you get what you…read moreexpect every time but I like the dudes here they aren't super aggressive about pre orders and insurance on games and pre order bonuses and stuff like other locations. I will admit the guy did get me to sign up for pro rewards again because he said that if I used my $5 per month and spent it on Nintendo credit that's a free game a year and it's only 10 to sign up. Idk why other locations don't mention that because it was very helpful and, as someone that also works in sales, I didn't feel pressured by this in any way shape or form.

Did not let me record :( otherwise, good selection and the value of the funkos and games were…read morereally affordable

You can tell a lot about customer service based on how they handle a small transaction…read more I came in to exchange 2 games, used games which were about $6 total- so the store wasn't going to make any money but Tom still took the time to make sure I got what I needed. I'm not a big gamer, but I felt welcome and I appreciate that my small exchange was handled professionally. Overall great experience here, Tom was very helpful.

I went in there was a guy and i asked him 2 times for Nintendo joy cons he completely ignored me…read moreand then 10 minutes later he finally says we don't have them then i went to look for Pokémon cards to ask him a price he ignores me again so i just leave look I'm 14 my money isn't any different then anyone else money DONT COME HERE THES A MUCH BETTER ON IN THE GALLERIA MALL ON THE 2ND FLOOR IN THE FOOD COURT

Better than the GameStop at Crystal run mall it has more games and more things to buy I got the…read morefirst Minecraft story game and at a fair price