Impossible to use. They bought our old pharmacy, NowRx, and Alto simply doesn't work. We have yet to successfully fill a prescription, and we've just taken to asking all our doctors for new prescriptions elsewhere. There is no way to order our family's prescriptions, and there is no way to get support. When I ask for support via their app, they reply by telling me to call their support line, which then tells me to get support via their app. read more

I loved NowRX. RIP At first Alto were good. Then they stopped offering to order specific brands of generics. Several medications only work with a specific brand for me. So they don't care to offer medications that work because it's cheaper not to. I switched to NowRX which I loved-and then they got bought by alto. ugh. Now I'm calling a bunch of pharmacies trying to find somewhere to fill the medications with a manufacturer that actually works. :( All to save themselves probably a couple bucks. And then they tried to charge my insurance $9,000 for a less than $600 medication. Like I'm not a huge fan of insurance, but they cover an expensive speciality medication that is expensive for real physical reasons to create the medication. And that medication is still less than $9K! Like WTF? the next highest cost I saw was $1200 at another pharmacy, but most were $600. On top of that I was waiting for a delivery today, and then I got a messaged it was canceled because I didn't confirm it. Except they didn't ask me to confirm, they just said it was coming in the app. The app is slow, annoying, has a terrible UI and I guess also buggy. I'm moving everything. They got greedy, and stopped taking care of their customers. My monthly medication costs that they bill are huge (even without the egregious $9k charge). I'm taking my business elsewhere. I prefer delivery because I'm immunocompromised but it's not worth the constant bs. read more

Soooo happy that my Doctor set me up with Alto Pharmacy for my Prescriptions! The service is super convenient, the communication is excellent and reliable. Couldn't be easier. The yummy caramel packed in the shipment is a really nice touch and shows that they appreciate my business. I am very happy with this Home Delivery Pharmacy Service! read more

Exceptional service! Doctor gave me new medication and it was lost during delivery. They immediately refunded and then allowed me to resubmit and meds were delivered on time. All within 24-hours!!! Really exceptional service!! read more

This is the best pharmacy / delivery service I've ever used. They deliver quickly (even same day in most cases) always find the best prices and inventory! Completely hassle free and excellent customer service. I've done mail services with pharmacies but this is faster, better communication and support and if anything changes or needs attention you will know right away. Also a tremendous time saver. Highly recommend!! read more

This is an amazing service!!! I can't believe that I received my medication the same day, and I was updated at any moment, so that was a relief for me to getting my medication so quickly. I'm so glad!!! read more

FuzeRx - Pharmacy Near Me - San Jose, California

I started using Alto Pharmacy a couple of years ago. I was seeing a doctor at Stanford and that's the pharmacy that they use. The staff and pharmacists were kind and helpful. Great prices on my meds and free delivery. I am very happy with everything. I have already recommended Alto to my friends and family. read more

Alto Pharmacy is FANTASTIC! Such great service and so reliable and quick to respond to messages. (No waiting forever on hold and having to go through a phone tree maze to talk with someone either.) No having to drive to a pharmacy and wait in line with a bunch of people. All positive. read more

My wife and I have used Alto pharmacy home delivery service for the past two years even though the cost to us for the medication was higher than if we had used Walgreens or CVS. We valued the delivery to our home and we felt we could rely on them. We just had the worst experience with Alto - at our time of greatest need. I had major surgery yesterday and was in need of very strong pain medication. My MD asked which pharmacy the order should be called in to. I wanted to spare my wife/ caregiver post-surgery a trip to the pharmacy and selected Alto. My wife had concerns about Alto's ability to fulfill this time sensitive, highly important order for pain medication. She contacted Alto in the early pm yesterday from the hospital to see if they were able to process the pain medication order in time for yesterday's 6-9 pm evening delivery. My wife explained that this pain medication was very much needed yesterday since I had just had surgery. Alto responded in writing that they would be able to make the same day delivery to our home of my pain medication. Based on that written assurance from Alto that they would be able to make the delivery yesterday evening, my wife agreed to the MD calling in the prescription to Alto. Most unfortunately, Alto did not perform as promised. Without a phone call or any checking with us they moved the delivery of the post surgery pain medication to this afternoon. Unbelievable!! All attempts to reach them and all attempts to obtain the medication from them yesterday evening - as they had promised - were unsuccessful. Our messages to them were simply ignored and the urgency of the situation brushed off. Suffice it to say, Alto's totally insensitive and irresponsible actions/inactions led to an extremely painful and miserable Post surgery evening and night for me. I have had to conclude that the Alto of today simply doesn't care about their customers and their service offering today is at an unacceptably low level. I will never use them again! I feel I need to warn other longstanding Alto customers that Alto has changed for the worse... they may well want to strongly reconsider placing reliance on Alto in the future for their prescription needs... read more

Amazing service and door to delivery. I registered yesterday and today my Medication delivered. They even do same day delivery. Better than any other pharmacy read more

The first time we used Alto was for my granddaughters diabetic supplies. When the doctor told me Alto Pharmacy, I asked where they were located and she said San Jose and San Francisco. I thought "Oh heck no! I have to drive there to get the meds?" Then she told me they would deliver by the next day by 9:30pm. Sure enough, the next day, I got a text message the meds were on their way and it was delivered by 8pm. I then transferred ALL our prescriptions to Alto and it has been GREAT. I get notified when the meds are due to be refilled and when they will be delivered. I can change the delivery date if needed. I always get text messages that they are on their way and I can track the delivery. It's really nice not to have to go somewhere and wait to get medicines. I have referred Alto to friends that I know. THANKS ALTO !!! read more

Love Alto pharmacy! I can't imagine ever getting my prescriptions any other way. They make things super easy in these busy times and it's nice, knowing there is one less thing to worry about. Thank you! read more

Alto pharmacy is the best. They were able to significantly decrease my monthly medication costs. Plus they deliver. I hope they expand nation wide so others will be able to use them. read more

Alto has come to the rescue many times for us, and we could not recommend them more. Great communication, seamless experience every time. Delivery instructions always followed and everything delivered on time - they're simply the best. read more

Amazing first experience with Alto! Great service, free delivery, and the user experience onboarding and setting up my account was so easy. My family and I have been so frustrated with a large chain, neighborhood pharmacy branch. Now I don't have to go anywhere, because the scripts come to me -- quickly and with transparent pricing. read more

Run, don't walk away from this pharmacy! They are frequently out of ordinary meds so yours may well come late. One of my meds, came a full week late. In addition, they will arbitrarily decide not to carry certain meds. No reason or forewarning given. I am moving my prescriptions to another vendor ASAP. It's only a matter of time till you will experience the same thing. Caveat emptor, indeed. read more

super fast delivery! never had any problems with an order I made. amazing service!! very recommended read more

Alto always delivers promptly with very nice people!

Quick service, really friendly and understanding staff. I was anxious about getting my prescriptions on time, and they were great to work with. I started off working with a different specialty pharmacy and I was on hold on and off for almost two hours, and they quoted me a price of 13000 for my order which cost under 400 with Alto. I'd highly recommend using them for your prescription needs. read more

If you used to use NowRX, avoid Alto. We were spoiled by NowRx. We could get 90 day prescriptions, same day delivery, immediate assistance (no holding) when we called. Alto is exactly the opposite. Can't get 90 day prescriptions for most products. Also doesn't have much inventory, even of common meds, so when you ask for a fill, they tell you they won't get the medication for 2+ days. Also, they only deliver from 12:30 - 3:30 and 6 - 9. No morning deliveries. We switched to NowRx 2 years ago and it was a panacea. Now we're likely to revert to the long line neighborhood drugstore or insurance company mail deliveries (which are automatically renewed for 90 days) and quickly authorized. The only downside is the mailings are from out of state. Good luck to all! read more

If you are looking for an easy, quick and professional service choose Alto. I was chasing a specific medicine for 3 month through Safeway pharmacy and CVS without success. Alto solved this in 1 day. The Alto App is excellent , very clear and easy interaction and free delivery! read more

OMG No more standing in line at Walgreens for at least 30 minutes?!! Yes, please! And they found lower prices, they always have FREE delivery and...you get a delicious caramel with each delivery! read more

I would given highest star in world to Alto pharmacy. Everything was excellent can't expect more this there is really to ask for it. Thanks a lot read more

I am very happy with Alto Pharmacy. The communication, delivery and follow up is spot on great.

This is an awesome service. Fast, responsive, reliable. Easy to see prescriptions and prices listed. Messaging system is great.

Nancy delivered and she did an outstanding job! Truly happy with my new pharmacy!

I recently started using Alto Pharmacy, and so far I am impressed with the level of customer service. The app is fantastic because I see notifications right away. They also seem to be available to answer questions after 5pm, which is very important because sometimes I am in meetings until 5:30. read more

If you have a medication that you really need, I do not recommend this pharmacy. They said they filled my medication would be delivered on the 16th and then that day they updated the delivery date to the following month. Doesn't really do much for me then. They then told me to call my doctor and have the medication transferred to a different pharmacy. I wasn't able to due to the pharmacy stating they filled it. This is the 2nd month in a row that they did this to me. So far Alto has been a headache for me. read more

Alto was the best onboarding and customer experience I've ever in a pharmacy. Incredibly smooth design, easy transfer, same day delivery (vs waiting in line), and included a sweet surprise. read more

Started using Alto a few months ago and I have been nothing but absolutely floored with their service level! They communicate almost instantly if I ever have any questions. I had trouble with my FSA but things got sorted out. Alto was very nice to explain to me how the system worked. I had to work with my doctor to get the prescriptions and it's delivery just right, and Alto helped me out every step of the way.I so much like having my meds delivered than having to pick them up from CVS or get them mailed. I've met the delivery people a few times and they are really friendly and courteous! This is a great service they are providing for people who have trouble with getting meds by themselves. read more

Such a fantastic experience every time. Pharmacy pickup has always been tedious, finding time out of my day to swing by a physical location and stand in line. Alto has mastered the customer service experience. It takes like a minute to place your order and then it just arrives either same-day or next day for free! Plus you can track how far it is from your house & the exact time that it's expected to arrive. So awesome. The agents are super helpful over text message too, and always respond very quickly. I don't see myself going to any other brick & mortar pharmacy anymore. Thanks Alto team! read more

My doctor called in my prescription and it was delivered by Alto the following day! The Alto team was easy to communicate with; they texted me the prescription confirmation and how to sign up on the app. They already had my insurance information on hand and it was so easy to text back and forth with their team. The delivery was extremely fast, you are able to track your package, they give you updates when the package is almost delivered and then a delivery confirmation when it arrives. No more waiting in line at a pharmacy! I would definitely use Alto again! read more

The service I get from this is A+! Love the no contact deliveries and fast deliveries for my prescription! No hassle nor complicated things!

I love Alto pharmacy, been using them for a year! I love not having to go in line to pick up my medications , it's super convenient. They've delivered it to my house right every time and the same day delivery has been awesome too. I love how can I also buy my vitamins and any other over the counter medications. I'll never go back to an in person pharmacy. Plus the little caramel they include is a cute and tasty gift. read more

Great pharmacy, easy to order and delivery was super convenient! I was kept updated via text messages and was notified when they arrived out front. read more

It's so wonderful to find a pharmacy that actually answers the phone and gives you a real knowledgeable and courteous human being to talk to. Alto pharmacy has helped me find discounts on very expensive medication I needed, and delivered it to my home free of charge. Highly recommended! read more

Love Alto Pharmacy. They deliver so quickly. Staff are friendly and helpful. Also, I look forward to the caramel candy :-)

Avoid until they get their act together. Changes within recent months have turned what used to be a great service into dysfunctional chaos. There is a continuous disconnect between front-end customer service and back-end payment processing. Four months of refills with incorrect price applied - four months of having the exact same conversation in order to correct. Even with the thread from those conversations in full view. Today I was charged twice for the same medication and overcharged yet again for the other. Every month this happens, and every month I'm assured their internal issue has been fixed. The long lines at CVS pharmacy are easier to navigate - and that's a low bar. read more

Beware! Dangerous practice! You cannot get through on the phone to talk to a pharmacist or anyone at this company. You are on your own with your important medications with no pharmacist guidance! 45 minute wait times - "36 callers ahead of you"!! then they hang up on you. read more

The best delivery service ever! SOOO Fast and took care of everything! Their app is soooo easy to use and the communication is wonderful and real time. Very impressed!!! Will use again. So thrilled with this delivery pharmacy! read more