If there was a zero rating, I would choose it, but I have to default to one star because that's the…read morelowest available. This place is such a rip off. These people are shysters. They're your slimy used car salesman. Whatever you do do not engage with these people they want your money and that's all. They bait and switched and lie. The deceptions is their key to business. They try to force a maintenance plan for $1500 on you and when you tell them you don't want it they don't care. I walked out without being ripped off and went to a second place to look for a car, and I made the purchase because they were honest and not deceptive like these conniving thieves. AutoPista speak to one another in a language that no one can understand their value for price paid is overstated. Whatever you do do not do business with these people you'll pay for years and regret it

After having my car stolen and finally getting everything settled. I needed a car for school so I…read morewent on Car fax and put everything in and this car was everything I was looking for and MORE !!! SAM took great care of me and my family! If you are looking for a car he is very honest and does not try to force you into a car! He makes sure you know what you are signing for and most importantly makes sure you're comfortable! Surprisingly, it did not take too much time for me to drive off in my new car. Thanks you, for making buying a car an amazing experience. I will for sure be back!

LOWBALLERS ..Take your business to Carmax where they pay more. I was curious to see the difference…read more This guy here knew nothing how to value my simple bmw. I didn't bother asking for more because I simply just didn't want to do business with them. Their offer was insulting. I think they get paid more commission for how low they can buy vs selling. It's easy to lowball desperate people. Me I am not desperate.. just getting values. Verdict Carmax offered 4K more (appraisal is 1 day apart). Picture is proof! ****Update I took my car to the main location at Stafford and they gave me 5k higher then this previous offer. In summary the appraiser at this location is a moron!

Worst Customer Service Ever Experienced…read more This is the fourth automobile I have purchased from the company formerly known as Texas Auto Direct (now known as Vroom). The automobile I purchased April 2, 2019 was a beautiful 2017 Fiat 124 Spider. The purchase price was great at $18,480. I had my financing in order, so this should have been a very easy transaction. My paperwork was completed on April 2, 2019, and I hoped to take delivery by April 8, 2019 because I would be out of town after that date. This became a problem because there is really no number to call to check on your delivery date. I wasn't please with the communication regarding delivery, so I called their customer service and arranged to pick the vehicle up in Stafford, Texas. This was a five hour drive for me, but I felt better knowing I would have the car prior to my vacation and wouldn't have to deal with the poor delivery service anymore. It took about ten irate phone calls with their delivery team before I finally got to speak with someone in Texas that could help ensure the car was ready. Before pick up, I was contacted by Lupe Espindola, who assured me that the Fiat would be ready on April 6th, and that I could pick it up at 9 a.m. and simply drop off my trade. So that is what I did. This part of the transaction went well. The car was ready on time, clean, and I left my Elantra in their parking lot, as instructed. After I got home, I realized I'd left my garage door opener in the old car, so I texted Lupe to see if he would mail it to me. He said he would. This was a lie. The next snafu was them mailing me the title and other paperwork that I needed for registration. In Louisiana, you have only so many days to register a newly purchased vehicle. The paperwork took so long that I was assessed a late fee by the state of Louisiana. When I DID get the paperwork, I realized that I had been charged a $499 delivery fee. After all of the hassle I went through to go pick the car up, I was astounded that they delivery fee was charged. I e-mailed and called several times about this issue and was assured a check would be sent. This was misleading. The check was sent a week later; however, it went to my lender, USAA. Not to me as was suggested. Three months later... after a phone call from my old lender, Capital One, I found out that Vroom NEVER PAID OFF MY TRADE IN. Capital One said I had two days to arrange for payment or they could report me to the credit agencies. I called the service line that I had become so familiar with over the past three months to tell them about the situation. I demanded that they pay off my old loan immediately or redeliver my Hyundai Elantra back to me. After all, I was still technically paying for it. After about 10-20 phone calls with their "service" department, I was informed that they could not wire the money that easily. Instead, they would have to send me a new set of paperwork via FedEx. I was assured they would call me, though, and arrange for delivery of the paperwork. Instead of calling me back like they promised, they proceeded to send the paperwork to my home address. I happened to be in California at the time, so I was pretty enraged with that. I called them back several more times to ensure that the papers were sent to the place where I was staying in California. They did assure me that they would go ahead and pay the balance of my trade before they received the returned paperwork. This was a lie. Before I received the final paperwork to have my trade in payed off, I got a call from their DELIVERY DEPARTMENT. Amazingly, the sequence of events had set off some kind of automatic pick-up request for my old trade-in. A guy from Texas calls and asks me what day he can pick up my Hyundai Elantra! The Elantra had been dropped off in Texas THREE MONTHS EARLIER. This company is the worst. Their various departments don't communicate with each other, they don't communicate with customers, and they aren't honest when they make promises. I called them several times after the whole ordeal to ask for some type of compensation for this disaster of a transaction, and they did nothing. Had they reached out to me and made some type of offer for all of the time and frustration they caused, I wouldn't leave such a negative review. The truth is, you need to read this review and avoid the company at all costs. You might save $1000 on the price of a used car, but think about what your time and well-being is worth. You don't want to risk it. I can only imagine how much worse it could have been if the car I received had problems. DON'T EVER BUY FROM VROOM. If you have any questions about this review, e-mail me at hazmatofficer@gmail.com. I have all of the names, e-mails, texts, and call logs from this transaction, and I'm happy to share. In total over 40 e-mails had to be sent, over 40 calls were made, and there is also a log of text messages.

Best Way on Wirt Rd. About a year ago, my poor '98 Contour would cost more to inspect than the car…read morewas worth. Jeff had an SUV (which I really wanted) and took my pitiful car as a trade-in. I went from a paid off car to payments, but they're doable. The experience I've had at Best Way has been, well, the BEST. They provided the Carfax report, gave me a good price on the SUV, take my payments over the phone (so I don't have to drive over there), and today, the reason for this review, they really saved my butt. I received my registration sticker and put it on during my morning break, but wound up locking my keys in the car! A locksmith was going to charge me $85!! I called Jeff at Best Way, and thank God he had a spare! He sent Esteban over to unlock the SUV, and I have my keys back. I'm very appreciative! I really have only good things to say about Best Way. If you're looking for a vehicle, go talk to them. I'm already planning on making my next vehicle purchase there. Thanks to Jeff, Elder, Esteban, and everyone at Best Way!!

From the owner: At Best Way Auto Sales, we know what a big decision purchasing a vehicle can be, which is why we…read morestrive to make the process as fun and hassle-free as we possibly can. Our staff is here to walk you through our inventory of pre-owned vehicles and answer any questions you have so that you can be certain you're selecting the car that's right for you. We're proud to say that many of our customers have become friends over the years, a true testament to our values and the service we provide. We're really glad to be along for the ride here in Houston, and we're looking forward to many more years ahead.

To respond to the owners response on my post' Ignorance is not an excuse! Jus be mindful about your…read morepurchase. Don't wast your time or money on a lemon. Got to a dealer that will guarantee a working car. I will agree I didn't use my common sense and it cost me a ton of money but it probably saved someone else life. God makes no mistakes and I learned a lesson. RUN while you can and This is not a joke or a LIE! I'm angry and myself for being ignorant to the fact that there was a woman there the day I purchased the first car screaming and carrying on! That was the first sign. My tail went back the next day and bought another broken car that I cannot even get to pass the inspection! Please be aware this man and his business is a SCAM! I'll leave as many messages as it takes to save anyone!! Owner please reply so I can keep posting about your terrible business!!!

waste of time. Car is a lemon and wish I never went. Good luck and they won't take the car backread more

Excellent service. While it took time for me to narrow down what I wanted, I drove off with exactly…read morewhat I needed. No pressure sales by the owner who was very flexible with schedule (I had to make several stops in). Wouldn't hesitate to be a repeat customer any day!

From the owner: Our customers have high expectations for their vehicles, and equally high expectations about the…read moredealership professionals who serve them. Best Way Auto Sales is widely recognized to be among the best in quality, reliability, value and customer satisfaction in both sales and service. When you are ready, give us a call to schedule a test drive for your favorite vehicle. We would love to add your name to our long (and growing) list of happy, satisfied customers.

Great customer service and a smooth and easy process. 10/10 would recommend them for anyone looking…read morefor a vehicle.

We purchased a Honda Odyssey from here and I can't say enough good things about this auto dealer!…read moreFadi and Tammy truly care about the integrity of their vehicles and the satisfaction of the customers. We had an issue with the tires which they were quick to address and make right. So refreshing to deal with a car sales business who operates fairly and respectfully!

If you want to be taking care of at Tsw and put in the right vehicle ask for Juan. He made me feel…read morewelcomed and comfortable that I will be place in the vehicle that suits me. He's pleasant and reliable.

I dont normally leave reviews, but the team at Motors On Wheels definitely earned! I was in the…read moremarket for a used vehicle that was reliable and priced well. I am naturally skeptical of any used car dealership even more so one that has so many high ranking reviews. I didn't initially believe it and thought they were fake. Boy was I wrong! Joad (Sales Manager) & Zuri (Sales Agent) do business the old school way. They stand behind their product, no B.S. Bait & Switch, and take care of their customers to no end! They offer a 7-day warranty on there vehicles and dont just sell you junk that you have to be worried about breaking down the minute you roll off the lot. They sold me a solid business van for my fleet, that had low miles and it was the cheapest priced vehicle online in the entire country. They are in business for the long haul and understand the importance of reputation. They treat people with the upmost respect regardless of price on car, like some other dealerships. Motors on Wheels went above and beyond for me to make sure I was 100% satisfied with the esthetics and mechanical integrity of my vehicle, which gave me peace of mind! Never experienced this level of customer service and professionalism from any dealership, not even the big manufacturer dealerships. They earned my business for life. I will be purchasing all of my future business vehicles from them!

I want to give them 100000000 stars if I can I love them…read moresooooo much I love Zuri especially! He is soooooo lovely and has a heart to help people out! But pay attention they have moved! Zuri! I love you! Thank u soooooooo much!

A welcoming experience.. Rojar, Manual and Ahmad are true professionals and even more…read morepersonable...Highly and enthusiastically recommended

Rajar and everyone I dealt with at this dealership were accommodating, professional, friendly, and…read morethe most important thing, no pressure tactics. Whatever car truck you wanted to test drive that would gladly provide you with the keys and let you test out the vehicle. When we finally got down to the vehicle we wanted they allowed me to take it to my mechanic to go through it, which was a great surprise and very much appreciated. Rajar in particular was responsive, proactive, friendly, funny, and all-around good guy. I rarely write reviews, but I can honestly say this was one of the best vehicle buying experiences. I've experienced in well over 20 years. For my next used vehicle, I will be going back to Sean's Motor Credit for sure!

I spoke to a man named Alan about a truck and that was the biggest mistake I made. Alan told me the…read moretruck was in great condition as did the add and then I got there and looked at it. Everything seemed fine and he promised me it was in great working order but that wasn't true. After I drove it off the.lot the check engine light came on and many other problems occurred I took it to a mechanic and there are a bunch of problems with this vehicle. I called Alan to ask him to fix these problem which he said were.not there when I purchased the vehicle and he refused and began swearing and yelling before he hung up in my face. Beware if you do business with this man ask for a warranty on your vehicle or do a one week test drive and have a mechanic look at it. I was cheated and I do not want any one else to experience this especially after losing a vehicle during a flood like I did.