Great, quick service at home at a very reasonable price from Branded Cycleworx. So much easier than…read morewaiting for availability and lugging a broken bike to a shop.

I received confirmation email when I booked an appointment, received two reminders (one text, one…read moreemail) and waited for them to come and they never showed. I called the number that was on the confirmation email and no answer, no reply.

Sold me an AXS battery that would not stay attached to the charger. They made me pay to ship it…read moreback, and had no response to my unhappiness.

This is a great local bike shop! Sean installed an ABUS frame lock on my new bike. This was a bit…read moremore than your standard install because the frame came with no mounting points. Sean was able to use rivnuts to mount the lock to the bike, something that requires a specialized tool and the knowledge of how to use it. He also solved a problem that I created when I clumsily stripped the threads in the frame while trying to install a rear rack. He fixed this with a tap and installed the rack. I'm very happy with the service. Planet Cyclery is a pretty cool bike shop to visit. Has a nice 'neighborhood' vibe and tons of top end bikes and gear.

I have been looking for a bicycle for a while now; I've looked online, at used bikes, and visited…read morevarious stores but none ever seemed to jump out. I live just a few minutes from Derby and decided to stop in on a Saturday about an hour before closing time. The interior was much bigger than I expected, and the floor is packed with bikes, gear, clothing, and other types of equipment. I was greeted right when I walked in and explained that it's been a while since I've owned a bicycle, so there has been a lot of advancement that I've not really kept up on. I don't know much about the details of biking other than the basics, but Bill (at least that was the name on my receipt lol) was super nice and explained everything to me in a way that was easy to understand. After a little back and forth, I ended up purchasing a Specialized bike in a really pretty sage green color. Bill explained the warranties, their commitment to servicing their bicycles, and even let me know that they're always happy to help or answer questions that come up after you begin getting more acquainted with the bike. While bicycles have become a lot more expensive since the last time I owned one, I'm very happy with my purchase! I took it out that evening and it was a ton of fun. The seat is a bit uncomfortable, as many probably are, but I'm so happy to finally have a good bike that fits me. Definitely appreciated the help and I would recommend this place to anyone that might be in the market for a new bike!

I have my Jamis Quest serviced at Derby since 2021 & they never have failed me at this shop! Every…read moretime I pick it up, I simply wonder if I purchased a new bike as Derick's work is spectacular! Al's customer service is wonderful and their leadership is top notch! At Derby Center you know exactly why these guys do not leave their positions as they hire only the best! Thank you for never letting me down, gentlemen! Respectfully, Roberto

This is a great shop for accessories, clothes and bike maintenance needs. I have only been here…read moreonce but was impressed with the quality of the inventory and customer service. I came in needing some cleaning and lube supplies for my road bike. Nice to have a local shop open on Sundays. I was struggling badly with mounting my bike on my Wahoo turbo trainer and the woman at the front explained to me what I was doing wrong, probably saving me from cracking my brand new carbon fiber frame. I am happy to come back the next time I need supplies or need to replace my helmet or shoes. I think their jerseys are also really cute and they have great stock of arm warmers, leg warmers, etc.

I've been a customer of Louisville Cyclery since I lived in Sagamore, before the fire and before…read morethey moved across the street. This used to be a great shop. Small town vibe, fair prices, people you wanted to give your money to. That shop is gone. Since the move, the prices have gone through the roof and you get nickel and dimed for everything. I stopped bringing my bike in for tune ups two years ago because the cost stopped making sense. Today sealed it. They charged me $32 to add two links to my chain. That's $20 labor to "install chain" plus $11.98 for two SRAM power links. Thirty two bucks to clip two links on. I get that parts and labor cost money. But this is a shop that has quietly priced out the everyday rider who made it what it was. I live in Erie now and there are better options closer to home. Won't be back. Its too bad, because the owner has always been a great guy when he's around.

Brian and his team are awesome and do awesome work. I do most of my own maintenance but whenever I…read morehave something I can't figure out, I immediately head over there. I have unnecessarily complicated Hope components and these guys are more than happy to tolerate them. I always seem to learn something new as the mechanic comes out and talks me through what he did when I pick up the bike, which I enjoy (usually learning how I messed up haha). Super friendly guys, down to chat about bikes, give accurate estimates on turnaround time, super fair prices. Great LBS.

I went in to get a flat tire repaired and was charged $35. When I asked why I was so expensive the…read moreowner said the price of tubes had increased when I looked into the price of tubes the increase was not enough to charge $35 to change a tire. You would think that the shop owner would care more about the reputation of the bike shop and making an extra $15. Unfortunately capitalism is alive and well in the bubble.

Great repair. They know what they are doing. The staff I encountered are top notch.Had the needed…read moreparts on hand.

Go food, great wine and absolutely amazing music. We have been here several times and every time…read morehas been a great night. Oh and did I forget to say that the service was amazing!

I visited e-bike of Colorado because I was looking for a commuter e-bike. I needed something…read morecomfortable for getting around town, going to the gym, and other short trips, maybe up to 20 miles. They have a wide selection of styles and brands. The staff listened to what I wanted and found the perfect bike for me--a Gazelle with a Belt Drive that does everything I need and more. Ivo Vargas, the head mechanic, set up my bike quickly and did a fantastic job. He also added their Flat Tire Protection (an add-on, but if you've ever stepped on a goat head, you know you want it). I was so surprised when they called me the next day to say my bike was for pickup, even though they say it (currently) takes 4 days - speak about over-delivering. The shop has a great atmosphere, there's no pressure to buy bikes or accessories, and the service team is excellent. I will definitely recommend them to friends and family.

I just wanted to add to my review that everyone was so helpful to me, Sarah and Al…read more And they give you this amazing goodie bag as a customer, even a small bottle of champagne!

i bought a new bike from these folks a year ago. They could not have been more helpful, caring…read moreand willing to provide insights based my needs. when I asked about changing some of the components such as brakes, drivetrain which were extensive, They came through with exemplary work and service. We ended up with a phenomenal machine that rivals the highest levels of bikes in the market. Iam thrilled and happy with my new dream machine. I have been back to do the final upgrades and again they came through quickly and professionally. The owner Steve, the Staff are all very caring, knowledgable and willing to go the extra steps. They listen and respond. One cannot ask for more. It's a rare commodity to see a business that wants to meet their customers needs with sincerity and genuine caring. Chris B

The guys at SloHi were super nice and responsive to the bike's issues. That gets an extra 2 stars…read morein my opinion.