Ordered delivery at 8 pm. ETA was in an hour. After the hour passed, I gave them a call and they said that it was already in its way. After another 35 minutes I gave them another call again and asked to speak to the manager to ask for a refund. He wouldn't give me a refund and claimed the food already arrived. I argue with him for 5 minutes until our doorbell rang. An hour 40 wait for a delivery that is literally a 4 minute drive... read more

Ok sushi, not the freshest ingredients. Will pass for better sushi spots in Flushing area. Will only go back to Futigi when I really have no other options. The saving grace of this place is their affordable menu. But then again, I rather have fresh sushi. read more

Futigi - Japanese Near Me - Fresh Meadows, New York

Firstly, service here is mediocre at best. Don't expect to be greeted, smiled at, or even spoken to. The waitress here has never smiled in all the times I've stopped by and is extremely rude (eye rolls, etc.). You can tell she really hates her job and probably feels obligated to work for family reasons or w.e. Don't say, "thank you" or "bye" to her...you won't get any response. Decor is minimal. Don't expect anything fancy. It's your usual take-out sushi place. I once sat in the booth to the far left corner of the room. Guess what was stashed in the corner shelving right by our heads? Meds. Yep, someone's prescription medication was out in the open in our booth. Food is good. I haven't gotten sick eating from here *knocks on wood*. They can forget what to put on the rolls sometimes (ex: leaving the mango off a mango dragon roll) OR the waitress may forget an entire roll or two. Overall, great for a quick meal if you're in the area. Not so good for date-nights as it's meh inside and service is horrible. There are much nicer places with immensely better service. Check out Takara. Everything is AMAZING there and their menu continues to expand as the owner is open to customer suggestions. read more

Received their menu in the mail and decided to place an order for home delivery. The food arrived well packaged, fresh and warm. The order was for 4+people and everyone was satisfied with thier meal. We all tried the Thai cusine and 2 of the signature rolls. Delicious! read more

I enjoyed my Mother's Day lunch from my sons. We decided to try Futigi today. Ordered two sets combo lunch 3 rolls for $11 and sushi lunch deluxe, and sushi sashimi lunch for my mom. We all love the fresh fish and comes with miso soup and salad. They offer lunch 7 days a week. I will definitely order with them again. read more

Just order food from this place. I had chicken pad thai and shrimp tempura. The sushi was decent, but do not order the pad thai. First of all it smelt burnt, it was dry. No substance to it. The chicken tasted old & rubbery....& worst of all, there was a HAIR! Then when I called this stupid lady picked up & said "that's how they make it!" So i guess their secret ingredient is hair. read more

Futigi - Hair in pad thai - Japanese Near Me - Fresh Meadows, New York

Best sushi in the area by far! Fresh food and good service! I'm a big fan of their all you can eat option, but they also allow me to customize my own rolls which I appreciate! read more

Came to eat sushi with family... was very disappointed with buffet. It is cheap for a buffet but the quality of the kitchen entree was beyond a disgrace. All the food that was given to us was made with the same sauce. Sushi was not as fresh as it could have been and if you wanted sashimi it was an extra $5... also worst of all there was no dessert menu. Even paying $23 per person was not worth the amount of special rolls they gave us. If you like fried stuff this buffet may be for you. read more

The food was good for a quicker service place, and service was pretty fast. The server barely spoke English and asked for a tip when he was getting ready to leave, which was kinda weird since we weren't ready to leave. read more

Great place for all you can eat! Everything was delicious and portions are huge which is good to share. My bf likes the hot food and the fish is fresh. Everything came out quickly and waiters were attentive. I would come back with a big group since the size is too big for just two people. Keep up the good work guys! It's also byob too! read more

more like a 2.5 why do i come back? because i'm on a budget! it is VERY cheap. super duper cheap. is the sushi fresh? not really are the rolls creative? no. just the usual stuff- boston, soft shell crab, california and so forth dude... if im on a sushi/sashimi crave, then thats where im going to bring my broke cheap ass to eat the staff is nice and seems family owned. by all means, i can easily get here and dont recommend traveling for the food here read more

What in the world is going on at Futigi in Fresh Meadows? This place has been a hit or miss for many years, but it has taken a terrible turn for the worst as of late. IMHO, when they are on point, they do a famously good job, yet when they screw up, they screw up so bad that there's no turning back. And, on top of that they are adamant about it. I mean, despite their mistakes, that over-the-top young lady that answers the phone 10 out of ten times refuses to be persuaded by any logic whatsoever. Changing her mind to do the right thing for the customer is not even in her mindset. Her dynamic with with me never changes (always offensively impolite or ill-mannered) even when it would be prudent for her to have a positive attitude towards (me) the customer. One time, I called in three minutes after the lunch special was over (11:00 AM to 3:30 PM) and she would NOT give me the discount. Keep in mind, I usually order at least three or four times a month from these folks. She was adamant about doing the right thing even though she knows I order all the time from them. I had to ask for the manager, and after about four minutes or so, he approved my request and granted my 'Lunch Special' discount. There consistency level is terrible. There's no conformity in their approach or a way of dealing with something. I usually order "delivery," and the same exact order can take anywhere from 30 to 80 minutes to be delivered and it (usually) has nothing to do with whether or not they're busy. The restaurant is almost always empty more times than not. About a week and a half ago, I had an important meeting to attend, so I figured I'd order for "pick up" so I can guaranty I will get my food, eat it and make my appointment in time. Boy, was that a BIG mistake. Placed the order, and the young man that answered the phone told me, "ten or fifteen minutes." I said, "ten or fifteen minutes, are you sure?" He replied, "Ten minutes." I replied, "See you soon." I figured I'll show up in about fifteen minutes, due to the fact it takes at least that amount of time to prepare and make the food I ordered. I showed up about eighteen minutes later and the food was hardly ready. This seriously simple order took another 30 minutes to prepare. As you can imagine, I was super disappoint, on a few levels; I knew better and still ordered from these folks; I was going to be super late to my meeting; and I had to sit there and listen to them scream at each other while they work on my order. The food items that should have been cool were warm and the hot food items were cold. I was not a happy camper that evening. Keep in mind, the place was empty on a Friday night and the phone was not ringing for any delivery or pick up orders. After all that, I asked the gentleman what he was going to do for me. He said, "I will give you 10% off your order." I took the lame offer and ran. Despite all this (IMHO) insanity, I still place a "Lunch Special" order earlier today. It was around $40.00 USD and at the end of the call, I asked (my rude) phone order taker to put it on the credit card I have on file with you. FYI, I only have one card on file, so it's a no-brainer most of the time. Usually she reads out the last four digits of my card and asks me if that's it, and every time she does that, I say, "yes, it's the only card you have on file." I guess it's kind of a ritual for us. Perhaps, someone must have mentioned to her that she should ask for the number and not give it out for security reasons, so this time around she asked me what the last four digits were on the card. I responded, my card is downstairs and I don't have it with me. She said, you have to give it to me for security reasons. I said, I understand, but I'm calling from the same number I have called you for years, you know my voice, and I have spent thousands of dollars with your restaurant over the years with the same card you have on file. She just would NOT budge. There was no reasoning with her. Our phone conversation got seriously ugly to the point that we were screaming at each other. Towards the end of our misery and great distress I said, "it's on you, do you want my money or not?" She said, I DON'T WANT YOUR MONEY" and hung up on me. And, that was that... I tried to call back to reason with her a number of times but, she kept screaming at me and hanging up. This individual is unshakable and inflexible. Right or wrong she is unwavering and CANNOT compromise even when her business depends on it. It's quite a shame, because when they are on point, it's a good eating experience. That being said, I don't have to ask for a "zero star option," because they are worth at least one star. It's a crying shame that they 'cannot see the forest for the trees.' She is so involved in the details of her own bubble, she cannot see the bigger picture, that the customer must come first. read more

This is the best all you can eat sushi spot in all of Queens and possibly all of NYC. I know it's out of the way, but give it a try. You won't regret it. Bonus* the all you can eat deal, includes more than just sushi. Pad Thai and shrimp fried rice are just some examples, but I recommend the sushi pizza read more

The tables were sticky and I wasn't impressed with the sushi. The tables were so gross I wanted to leave immediately but my friend insisted on having lunch there so I had no choice ... nothing special. read more

I have been going to and ordering from this place for years because I live a few blocks away. The majority of their staff was always pretty rude and unfriendly and I stopped ordering at some point because I found a booger with a hair in my Boston Roll and I threw up after I ate their Shrimp Pad Thai once. Against my better judgment, I decided to try them again and the food has definitely improved, but they are extremely overpriced for their very meager portions. Unfortunately, this restaurant is extremely greedy. Placed a $70 order with them on Grubhub and put a side note on some of my items for spicy mayo on the side because they didn't have the option to pay to add it on. Futigi calls me up and says that I need to pay $1 for the spicy mayo. I told the guy that there is no option to add spicy mayo on Grubhub and asked that he please let it slide this time and next time I would be sure to pay for the spicy mayo and he argues with me saying there is an option on Grubhub to add it....over $1. He told me to give the delivery driver $1 for the spicy mayo. I promptly cancelled my order. What horrible and greedy customer service. I am willing to pay anything for fresh, quality food and I am certainly not a stingy person, but I cannot stand greedy businesses with bad customer service. I will never order from this restaurant again. read more

Good sushi, better than I expected for this hole in the wall queens joint. Stick to the Japanese food, the Thai food is mediocre. Pretty cheap. The chicken gyoza (pan seared dumplings) are excellent. Free delivery for an order over 10 bucks and the delivery is pretty fast read more

Eh, this place is really hit or miss. The sushi is never fantastic, but rarely inedible. The Franklin Roll is their best in my opinion. I wouldsn't stray too far outside of the rolls to the regular sushi, as the fish never tastes that fresh. The old sushi chef was okay, but they've had a string of crappy ones for a while. Prices are cheap, and they have a couple different sakes to choose from. Ambiance is typical cheap sushi place. One thing though is that it feels like it is always empty. I remember walking in one time and it looked like the place was robbed, it was completely empty. The waitress was napping in a booth and got up when we came in. That was weird... It was 6 o'clock, not really that early. Stop in here if you need a quick sushi fix. Otherwise, you're better off up a couple stores at Napoli's for pizza. read more

I've been ordering here since a year ago and I finally decided to write a review for them. I only order sushi from this place so that's the only thing I can comment on. I like this place a lot because I like the sushi chef. He makes pretty good sushi and very polite. I'm not saying their sushi is as good as the sushi at St. Marks but it's good enough to make me happy and full. Their prices has been getting higher but come on almost every where you eat now the prices are going due to the higher cost of produce. read more

sushi rice is so sour. sometimes I have to throw them away because too sour. They are making it sourer than before. I eat there because it is closer to my house. but I will have to stop because I hate to eat very sour food. read more

Came here a while ago and my boyfriend and I had their all you can eat sushi buffet. We were really excited because in this area, there's not much AYCE sushi. The lighting was awfully dim and there wasn't many workers to take care of you. About 30 minutes into ordering and eating, I did not feel good. My stomach was churning into knots and so I sat there for a few and just drank tea. It helped until it didn't when I had to use the bathroom. I knew it was time for us to leave. Luckily, my boyfriend was done with his rounds of sushi and was ready to leave as well. My stomach was in a lot of pain as we were walking home (thankfully it was only a couple of blocks away and nothing too crazy). I had to stop a couple of times during the walk because of how bad my stomach felt. I instantly went to the bathroom once I got into the house and my goodness, I felt bad for my toilet (TMI? Better safe than sorry). My boyfriend also mentioned that he felt nauseous. Please be careful eating there. We didn't eat anything beforehand so their food might have not been fresh that time. I will clearly not be going back there again. read more

Ordered the titanic roll and chicken pad thai. They put the hot order of chicken pad thai over the sushi which was covered in salmon so by the time it got to me the salmon was warm and inedible. The pad thai was also very disappointing. The chicken was over cooked and rubbery. This was my first time ordering from them and my last read more

Never came in here to eat, but have had catered lunches serveral times for my office (roughly for 13-15 people). Can't say that the food is excellent, but it's decent and good. My favorite item on the menu is the Red Curry dish with shrimp. It's delicious and they are very generous with the shrimp portions. They also have fruit teas on their menu like passion fruit green tea, and lychee/peach green tea, all of which are very good. The only miss here are the sushi rolls. Def not the best sushi out there and doesn't taste very fresh, so skip the sushi. But considering that they offer lunch specials on the weekends, I give Futigi four whole stars. PS - for those that want to order for large parties, go for it! They are always very prompt with delivery and precise with orders. read more

I love this place. I've been going here for years. Out of a lot of sushi places that I've eaten at, I can't complain much. I personally think the best value you get is from the lunch/dinner specials or the all you can eat. Food is fresh, there isn't usually too long if a wait. You may not get that friendly service that some people may be looking for, but they're consistent. I personally don't think the waitress is rude, but I can see why some people might think that from her mannerisms. If you can get past that, you'll enjoy some great sushi. read more

I love the rolls here. The crab tempura rolls are delicious and their spider rolls are pretty tasty too. I used to always get their duck dinner boxes, but for the cost and the amount of food I was getting, I kinda stopped ordering it , being the duck was hit or miss. Overall if I stick to my rolls, I am never disappointed read more

Love the food. But the inside was a little dingy and I went near closing time but the service could be approved a bit. They forgot our food and we had to reorder multiple times but they gave it to us. The wait time is pretty long for each order. read more

Okay udon soup .... Kinda pricey for soup and a roll .. Almost 20 bucks for the take out meal.

This is the closest sushi place to where I live. So I went there with a friend, place stunk of fish. I wound up not finishing even half of my meal, would never go there again. Everything tasted off. read more

Prices are good. Food is decent but the service sucks. The concept of service with a smile is unheard of to these ppl. Get ur food to go.

The only reason I eat here occasionally is because it's at a convenient location, and the food is cheap. On the other hand, the place is dingy and their service is not that great. The restaurant is almost always empty. I give them 2 stars because their lunch boxes are okay. read more

Used to be good. Been through 4 or 5 owners since opening over ten years ago. Disrespectful to me as one of the very few who leaves tip in jar. read more

Food, service and cleanliness has gone down hill! This restaurant was once a good bargain and tasty. Haven't been there in a while, and was hit by the fishy odor as I entered the restaurant, a true sign of not so fresh fish. The food tasted fine, not five star, but fine. The waitress was dressed in sloppy, ripped jeans, not particularly friendly and the walls and floors were dirty. They really need to clean it up, and train the staff to be friendly. read more

Ew ew ew not the only one with hair in food I see here YUCKKKKK Here are some warnings... The chicken katsu is so disgusting basically screw up a chicken cutlet it was tough NOT TENDER at all gross.. Today I ordered a delivery and as I spoon to feed my CHILD the veg. Fried rice ---short straight strand black colored Asian hair OMG turned me off so bad because to begin with the food is mediocre ... Only thing I can say is the salmon teriyaki lunch box for $10 only good deal. As much as I like that I will not trust to order from them again .... hair in food is a deal breaker 2 thumbs down read more

This place has amazing sushi. I was really surprised at how good it was. My only issue is that the service is not very good. The waitress is rude but I still really love their sushi. Besides the service, if you want a quick all you can eat or just eat regularly, (cuz they do both) this is the place for you. And not only does this place have good sushi, it has salads, soups and more. read more

This place was pretty good the service was ok the lady was kinda sketch because we would ask her about something on the menu and she said I don't know and we kept describing it to her besides that the food was great!!! read more

Great sushi spot. All you can eat sushi Monday-Thursday for like 20 bucks. Friday-Sunday $22. My favorite is the mango chicken and spicy tuna. read more

My dad and I love coming here as it's close to queens college and St. John's. We love getting the dinner bento box. The salmon, shrimp or chicken teriyaki boxes are great coupled with the shrimp tempura, California rolls and Shumai. read more

I LOVE shshi. Every city I visit, I sample a sushi restaurant for decor, taste, cleanliness, service and ambiance. Futugi is my "neighborhood" sushi restaurant; I can get there within a 10-minute walk. Over the years, it seems that this place if always under new management although there are no outside signs to indicate the change. Suffice to say that the sushi chef, waitress and other support staff are always different. On this past Tuesday evening, June 6, 2017, my wife and I decided to revisit for the all-you-can-eat buffet at $20.99 per person and was informed that if we wanted sashimi there would be an additional $3 charge. She went sashimi, I went standard sushi. Decor: 2 stars -- Adequate. They removed booths and replaced with 4 seat tables and chairs. Taste: 1 star -- Below Par. Every dish ordered should have its own distinct flavor, its own essence able to stand separate from other dishes. We found that there was little originality and our 3 dishes prepared and served with the same honey-soy sauce dribbled over the meat-dish appetizers. The only difference was in the dish's presentation; taste was the same. The tea was first served hot, but subsequent refills apparently came from the same pot, which was left to cool down so that by our third refill the tea was at room temperature. Disappointing. I love eel sushi. The proper serving should arrive warm (not hot or cool or room temperature); it's one of the reasons why many better-quality sushi restaurants don't want to send eel for delivery as it will not be warm when it arrives at your door. My first order was for 5 and each of them were cool, despite a Godzilla roll served warm, and had a fishy taste. Other rolls ordered were uninspired to say the least. I ordered a total of 4 different rolls and 8 eels, having felt it necessary to inform the waitress to serve the second 3-eel order at proper temperature instead of waiting for the other dishes to be served at the same time. Although the second serving of eel arrived at the right temperature, it still had a fishy taste that was disconcerting. The wasabi was tasteless, made so mild that it was unnessary as it didn't add any spice or flavor to the meal. Cleanliness: 2 stars -- Adequate. Service: 2 stars -- Adequate. Although our waitress on this evening was amiable and courteous, when she refilled my wife's tea the second time she spilled tea outside the cup and never returned to clean up the mess; she seemed oblivious of the spill. Ambiance: 2 stars -- Adequate. This is a neighborhood sushi restaurant with a neighborhood feel. The room is tastefully furnished, but, for me, their choice of music was not to my liking. In conclusion, for a sushi lover, one can forgive almost anything if the food rocks. In this instance on this evening, the little missteps added to our overall dissatisfaction. We have vowed (to each other) not to revisit Futigi for 1 year or sooner if we recognize new management is in place. If you like sushi and rolls served in a buffet style, I recommend Mitsumi on Northern Blvd. It's a little more expensive, but you'll be happy with the food. If you want great sushi that doesn't have a buffet menu, I would stay with Zen-Fusion located on Parsons Blvd. and Union Trnpke. read more

This place is good if you're looking for cheap quick fix sushi. Don't expect spectacular cuz you get what you pay for. The ocean roll and spicy tuna is good. The thing that i find really good there is the tempura. They actually do a pretty good job with it. Their Katsu is pretty good too. The service is slowly improving, at least the waitress is more alert nowadays. read more

Pad Thai was typical and the vegetable is good. A positive about this place is that it's not super oily.

Please do not go this place. Shrimp has no flavor. They don't serve liquor. The shrimp rolls I had were ok. Told the waiter that we didn't like the food and he asked us "what do you want me to do, everyone orders this and we never have a problem". read more