Yesterday I called in to make my follow up appointment and after the way Nancy, the owner, spoke to…read moreme, I decided enough is enough. After Nancy confirmed my appointment she harshly said, "and don't be late otherwise I won't be able to see you until 1:30 ". Her comment stunned me because I had not been late in many months. Over the years I thought Nancy did not like me because no matter how much I said hello, tried to make conversation and gave good tips she was very serious, hardly acknowledged me when I came in she never wished me a nice day or thanked me for a tip. She shows no basic customer service in politeness. I tried to give her the benefit of the doubt because I did like how my nails were done, but yesterday I read through other reviews where others were treated rudely by Nancy. Other customers also said Smile Nail employees would call them if they are even 1 minute late for their appointment threatening to give their appointment away. I had the same experience. Then I would walk in the salon and no one would even be there, they weren't even that busy. Frankly, those phone calls made me feel a bit harassed but I let it slide and tried to remain a loyal customer. Other times if I asked for my mani pedi to be done separate, Nancy would get upset and say, " I'already told you before, you have to request that ahead of time, as if its my fault for not keeping track of all her rules. " It's rude and I don't need to be chastised like a child, especially in front of other customers. I pay too much money and give nice tips to be treated so harshly. They are losing workers and recently I have noticed they only have one other guy still working with them. Lin is friendly and gives good pedicures. She recently complained to me that no one wants to work for them. Perhaps if they created a kinder environment others would want to continue working there. I ended up calling back a couple hours later and just cancelling my appointment. I will no longer be going to Smile Nails or recommending them. I hope they stop and read these comments and work harder on their attitude.

This was my first visit to Smile Nail Salon and I had a great salon pedicure by Lynne…read more Salon was clean, appointment was on time, relaxing, plenty of colours to choose from and lots of great information and laughter shared! Will definitely go back!

I was in Vancouver for four days and needed a manicure and went to Robson Nail and Spa. I had Cindy…read morewho was excellent. Very thorough and gentle with cuticles and fantastic massage. it's a 10 minute walk from the Westin Hotel. for a regular manicure, she was spent 45 min+. the price is very reasonable

Nice nail salon on Robson. I had booked an appointment for…read more5pm but still waited 15mn before someone took care of me. The salon is quite big. It seems like the place is always busy. The massage chairs for the pedicure are comfy with lots of settings to play with. Sofia did my pedicure and Cynthia did my manucure. I was happy with both. Very detailled work and attentive to what I asked for. The place is clean and service is efficient.

Awesome service. Don't have a particular manicurist and I am always happy:)…read moreI also use their waxing services for my brows and really like it. Definitely recommend this salon.

Six days ago I got a gel manicure at Pinky's. Two days ago I noticed that one of my nails had a…read morehuge chip/rip in the polish so yesterday I went in and they repaired/redid that nail at no cost which was nice. But just now I noticed that another nail has a huge chip/rip in the polish. This manicure cost over $60.00 and hasn't lasted even a week - beyond the chips I now have hangnails which I've never had before. My hands look worse than they did before. I've included a photo of today's damage. Six days, $60.00 and this is what I have to show for it. UPDATE - a second photo as I woke up this morning with another chipped nail. Three chipped nails in under a week. UPDATE - a third photo as a fourth nail chipped today at work. Four chipped nails in a week.

I love this place. Vicki always does amazing artwork. The hard gel lasts a month. It's worth the…read moreprice.

Super happy with first nail art experience - came out so cute (from reference picture)!read more

Despite having negative first experience I have to admit that Amy, owner of the salon was…read moreprofessional and nice to solve the issue. They have fixed my nails and provided good service. Thank you

I walked past the salon today and thought it looked nice and clean, so I booked an appointment for…read morethe same day. While waiting, I decided to google it and saw some bad reviews that made me anxious about it. But fortunately, I had a great experience. I don't know the name of the woman who did my nails, but she was clearly a perfectionist, paying attention to every tiny detail and retouching every flaw without me even telling her anything. Besides, she was such a nice presence and I enjoyed talking to her. I've been there only once and I won't go again because I'm from Europe and traveling, so take that into account. But my one-time experience was definitely great!

Love this place!!!! Price is super affordable and the quality is superb!…read more I honestly don't mind traveling all the way from east van to kits! Ask for Emily cuz she's amazing

Amazing service…read more Don't bother with the other salons in the area. They know what they're doing. Great care was taken with my nails, brows, and they have a stamp card with repeat customer incentives. Great eye for colour. Now I just need to book a mani-pedi and leave this review.

Sucha a great and cute place!! the ladies are super nice, the place is clean and you can see them…read morewiping and cleaning and sterilizing constantly. They also have a stamp card , every 5 services is $5 off. Great Idea! For a Gel polish mani + regular ped was $65 plus tax and was in and out in 70mins with 2 people working on me. I would definitely recommend.

Love the ladies at Main Nail Studio. They do a great pedicure. Amy especially is great. The…read morestudio is clean, colours are nice and when they make a mistake, they fix it. Love the stamp card. Also like that you can book online or just walk in. I have never seen them turn people away, even if busy.

This review is long long overdue.. My visit took place in…read moreOctober of 2019. My gel nail broke in devastating manner, which required very last minute booking for an emergency treatment. Tragic(it lasted me only for a week). I stopped by to request a booking. The salon was very packed and busy. A lady(who turned out to be the owner) came rushing to help me book an appointment. Unfortunately they have no more room for the day but she booked me for another day. I half sniffled-held up my broken nail finger and asked, "what should I do in a mean while?". And she gave a dramatic gasp and begin to file that *bleep* down for me. Pro. I returned the next day and it was dramatically different. There were no other clients in the salon and I was only one. I was greeted by Hannah & Cindy duo. It took me a while to try to decide what I would like for the colour change. They didn't rush me. They chatted and laughed along with me, making me feel very comfortable. Sure, it helps that I was the only one in and it was a down time. But I stayed getting my nails done until they were closing off the salon. And they never made me feel like they want to get rid of me as quick as possible for some relaxation of their own. Hannah in particular was the one who worked on my nails and she was so thorough and detailed. I'm not an expert on all these nail things and she took her time to answer all my questions. Including none-related cooking questions. I hope Hannah & Cindy are still around. They were such a great people to be around and made the whole experience great. My visit was 3 months ago. And I'm still writing this review. This should show how much of a great experience I've had in this location thanks to those two!

Koko Nails is absolutely fabulous. The staff and the overall experience is wonderful. They greet…read moreyou with a warm smile and professionalism. I recommend Rose she is my go to nail tech. I have been following her from her previous Salon and I will not go anywhere else!! wherever Rose goes I'm going. I am extremely picky when it comes to my manicure and pedicure and Rose does not disappoint. I always go over the top with my designs and she is absolutely fantastic if you're ever looking for nail designs or 3-D work she is your go to girl.!!! here is just an example of some work that Rose has done!! if I can give her 100 stars I would