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    Furbaby Pet Products

    1.0 (1 review)
    Open • Open 24 hours

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    Petco

    Petco

    (56 reviews)

    Scammed on grooming. Charged for X-Large dog 81plus pounds for 57 pound doodle…read moreBeen going to petco of New Hampshire to groom my 57 pound doodle for years no problem. It is a large. 50-80 pounds. In Naples Florida they told me he is extra large. Ok. She points to little dog and says that's a large. Ok whatever. My wife picks dog up and asked why the up charge , 'because your husband agreed'. Not because he is 81 plus pounds. Just your husband agreed. Supposedly there is a code of Ethics. In Naples Florida it is a code of deception!!! This is a scam!!

    Petco is located in a convenient location and the parking lot offers good parking space. The store…read moreis clean and dog and cat food is easy to find. They have everything laid out well, and on a recent trip, I was able to grab a few items and be on my way, instead of wandering through the store trying to find something. Prices are comparable to the other big box pet store and this store has an even better selection of refrigerated pet foods. They also offer shopping incentives to make the cost more competitive. It's nice to see the variety of quality foods they offer and you know you're getting the best for your pets. Although I have a couple of fluffy pups who go to the groomer, I have not used their grooming service. Can't say anything about that, but the store itself is a good place to shop and the staff is pleasant and helpful. It would be great if they built a store closer to my house, but until then, this store is on my list of places to shop.

    PetSmart

    PetSmart

    (60 reviews)

    DO NOT BRING YOUR DOGS HERE FOR GROOMING…read more I would leave 0 stars if I could. The managers and staff at this location are an embarrassment and a danger to pets. I brought my 1-year-old dog in for a grooming appointment, and he left the salon with his scrotum mutilated by incompetent groomers who somehow thought it was necessary to use a blade on such a sensitive area. On top of that, they must have been wearing blindfolds while grooming him because he came back looking like a 3-year-old got ahold of him with a pair of scissors. The haircut was absolutely butchered. When I first called to voice my concerns, the store leader, Carol, told me to take my dog to the vet and that they would cover the cost. Mind you, she didn't even have the decency to offer me a full refund. If you injure a pet badly enough that they need to see a VET, a refund should be automatic. Instead, I spent the next two nights listening to my dog cry in pain because of what they did to him. Then I got to spend the next two days playing phone tag with the incompetent store manager, Carol, and her other leaders, Skii and Samantha. Both Skii and Samantha refused to offer me a refund, claiming they had a "process." Neither of them showed an ounce of empathy toward me or my dog. Not once did they apologize or take any ownership of the situation. They simply kept telling me that only Carol could approve a refund and promised she would call me the next day. Well, today came, and by 5:00 p.m., Carol still had NOT called. She's a lazy, incompetent, poor excuse for a manager. I had to call her. The moment she heard my phone announce that the call was being recorded, she suddenly stopped talking and immediately offered to refund my card. Funny how that works. Even then, she still didn't apologize. She didn't take accountability. She didn't show a shred of empathy. If you can't be a decent human being, you have absolutely no business working with animals. I will never return to this location--or to any PetSmart. They don't care about your pets. They care about making a quick buck, and my dog's injury is proof of how little they value the animals placed in their care.

    Good service. Not so affordable but very nice staff they take good care of your dog. Good service…read moreambiance

    Petland Naples - Food, a bed, harness, shampoo

    Petland Naples

    (45 reviews)

    I would not recommend purchasing a puppy from the Naples Petland location…read more We paid about $4,700 for a Cocker Spaniel puppy. When we brought her home, we noticed she had a runny nose and wasn't acting like a healthy puppy. We took her to our veterinarian, who diagnosed her with pneumonia and parasites. When I contacted the store about what had happened, the owner told me to reach out to another person who handled these issues. That person responded to me once, but after that, I never received another response despite my attempts to follow up. Over the past 15 years, I have purchased several puppies from the Petland Fort Myers location, including two puppies around the same time I purchased this Cocker Spaniel so she would have companions. Every puppy I've purchased from the Fort Myers location has been healthy, and they've lived long, happy lives. I've never had any health issues with the dogs I purchased there. The way they handled the situation with selling us a sick puppy is why I wouldn't recommend purchasing a puppy from the Naples Petland location.

    We first went to the shelter to adopt but we wanted a puppy. We went to Petland and found our…read morepuppy. My girlfriend did not want to adopt him because he was very sad and depressed but I knew when we got him home he would change and he did. He is now part of the family and healthy now that I took him to the vet and good home care. Now the reason I am writing this review. They are very dishonest and they do not tell you that you have to sign up for pet insurance Kanguroo is the company and charge you $65 a month with a huge deductible. They charge me two months before they finally canceled it. Be warned. They do not make it easy at all to cancel this insurance. The reviews are spot on. Believe them. Very shady company.

    Furbaby Pet Products - petstore - Updated October 2026

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