I am not a huge fan of writing online reviews, but as a guest at a recent birthday party at this place, I feel like I need to since the owner decided to personally attack their guest as thieves and liars.
I am not going to get dramatic about it, but as a small business owner myself, I will verify the facts to some other reviews below as for I again was a guest at this party.
-Staff left the people who booked the party waiting outside (while it was starting to rain and was cold) along with arriving guest until well after the opening time of 10am. A well managed business has employees on location and ready to open the doors well before their posted opening times.
-bathrooms were not stocked properly. The soap and paper towels were empty in the mens room. Female guest complained of the same thing....which their staff was told about. I myself heard this twice. Again, the bathrooms were not stocked properly and this was within an hour of them opening.
- I personally watched their staff make sandwiches and handle food without wearing gloves. Bare hands touching bread and sandwich meat then being handed to guest to eat....during the cold season.
- The floor to party room was indeed filthy. I am guessing the place wasnt cleaned correctly before closing the night before and since they opened late with guest waiting outside they didnt have time to correctly clean it when it opened. The filthiness of the floor was brought up to one of the employees as she was passing out plates to which she rolled her eyes and said, "there is something wrong with the floor, we get that complaint all the time" I understand maybe some structural issues with the glue and the tile, but what I saw on the floor looked to be dried up pieces of cake and frosting. And as far as the actual filth, the stickiness and dirt shown on the bottom of socks and shoes does not lie.
-besides the staff not clean, stocking the bathrooms or keeping the health code in mind when handling customers food, their overall presence resembled the mess and disarray of the establishment. Look, I was 18 at one point and can't say I didn't wear dirty, stained clothes at some point. But I can assure you not one place that I have worked would have allowed me to dress that way to represent their company. Again, this was within an hour of them opening so its not as if their shirts were stained and dirty from working.
-pertaining to other reviews about children supervision, I have to highly agree. if you are a parent that is looking for a place to work or relax while letting your children play, I would advice to choose a park or the backyard instead.
-The children's safety inside the play place isn't my only concern, but also the ability of children to walk out of the establishment with someone they didn't come with or all on their own. This place suffers from a major case of bad management. When it comes to the safety of your kids, do you really trust a group of young kids themselves (the staff) working part time to keep your children safe? I showed up to the party without any children with me, but easily walked out with my daughter in my hands and not only did they look straight at me, but allowed me to leave without even checking who I was. The exit and entrance was also backed up with people arriving and leaving. Completely unsafe.
- the mom hosting the party didn't forget to pay. She was actually busy doing everything that the staff at the place was suppose to be doing....to which they apologized to her countless times. She mistakenly thought her husband had paid and vice versa....far cry from calling someone a thief.
Lastly, this comment is directed solely at the owner of this place. The same owner who replied to a bad review by calling that person a liar and thieve. I think its funny that you did have the time to write up your CAPS loaded lying reply to this customer and member of your community but have YET even failed to call her personally. Maybe if you actually talked to a customer that had a complaint directly and not ignored them then these reviews wouldn't even be on here. Do you know how many parents were guest at this party and now not only are they privy to how you conduct your business, but as well as any other person that checks your yelp reviews. Going into a public forum and calling an upset customer a liar and a thief without even talking to them first is not only petty, but also an ignorant thing to do.
Again, as a small business owner myself you are doomed to fail if this is the way you handle things when they dont go as planned. Anyone can be the nice guy when people are happy, but your true character shows when things don't go your way. In this day in age of review sites and social media this is the last way you want you want your business to be represented.
Anyone thinking of patronizing this business, take the reviews here as honest opinions. If you have a bad experience though you know how you will be treated read more