Place is amazing for kids of any age. Staff is also very accommodating Leo left ticketing…read more to help me out in the refreshments area, as he saw i was heading in that direction. Place is great will be having my our kids next bday party here.

Went here for a birthday party. This place has something for everyone. Wouldn't suggest it for kids…read morewith sensory and light sensitivity. They had a small toddler section that was nice for my kiddo to go to. They had obstacle course section, various trampolines, and a crash pad area. They had a small little parkcore section and a sensory swing section.

Ambience: Urban Air is a great spot located in one of these…read moreold school malls. Bathroom's need work. Soap dispensers were not up and laying on the sink. Overall facility is a decent size to keep your kids busy. Service: Staff was good on my visit. Everyone was helpful and good with the kids. Go kart is nice with dual levels. It is not like other go karts where you can zoom past other drivers as it is controlled but kids had a great time. There are two seaters to ride with children who are under the allowed height. There is a VR Zombyte game that four players can join and fend off the evil dead. There is a zip line, ball pit, dodgeball area and a wipe out device. There are a few designated areas for toddlers. Overall this a great place and stop by to let the kids hang lose and have fun.

We were staying overnight in the area and stopped in here for our 8 year old to have some fun. We…read morewere literally the only patrons in the entire place except for one other family. The go karts were our main reason for coming but they don't allow you to purchase just the go karts, you have to buy a whole package that includes the other parts of the indoor park. I had urban air gift cards and due to the high cost of the packages I wanted to use the gift cards as payment. Unfortunately their system for this type of payment was down and we had to wait quite a long time. We then realized the go karts were also down so we were about to leave, but played some air hockey in the "arcade" (really just a couple of games and some claw machines). The payment system and go karts both came back to life and we paid and got wristbands. My husband and son both did the go karts. They aren't super fast, but decent speed for little kids. They also seemed to have some technical difficulties and were stop/go for a while. Many of the other attractions like ropes course and belaying area were closed. It wasn't the best atmosphere or experience and we wouldn't come back here or recommend it to others.

We've been wanting to check out a trampoline park for a while now. I noticed a few within an hour…read moreor so from the Bronx. After doing some research, I decided on Bounce. We planned to get there as early as possible to avoind any crowds, since this was our first time. We arrived at 12 pm, right when it opened. The place was empty and we were greeted by some friendly and helpful employees. We filled out the appropriate waivers (can either be done on your mobile device or they have a computer set up near the counter as well)...the waivers are for adults and children. The 60-minute bounce passes are about $20 for children and $25 for adults. They are good in "rounding-up" the times...si if you arrive at 12:15, they will give you allow your time to expire at 1:30, giving you 15 extra minutes. You are also required to buy and wear socks (about $2.50 each), but they can be taken home and used again if you return. For my family of four, it was about $100. There is an arcade section in the front area which has some shooting games, air hockey and a bunch of other ticket-winning games where you can accumulate tickets and trade them in for prizes, similar to Dave & Busters. This area is generally small and was a nice bonus. All the machines in this area are card operated, which you can purchase at the front counter...essentially 4 tokens equal $1 and most games are 4-6 tokens per play. After you get your pass, you get to roam free. There are a few different bounce areas; open bounce, foam pit, volletball area, climbing area and a large free bounce area. What I really appreciated was that there were a few designated areas for the little ones (5 and under). For someone who hasn't bounced before...let me tell you...it was quite a workout. My legs are sore they day after. The only additional area you can purchase optionally, is the rock wall climb area...which I believe is about $5 per climb. There were drinks (soft drinks - $3) and snacks (cookies/chips - $2ish) for sale at the front counter. One gripe was that we could only find one bathroom there (family bathroom), and the condition was pretty bad...especially for the place only being open for under two hours. Another gripe was that a bunch of the arcade machines did NOT work as expected. We needed to have points on our game card reimbursed a few times. While we were there, from about 12-2pm on a Friday, the place never got really crowded. The workers, mostly teenagers/early twenty-somethings, were all very nice. They all seemed to have positive and cheerful attitude. I understand that it may not be easiest to deal with bouncing kids all day, so kudos to them. Overall we had a great time here, but I would likely check out the other places in the future for comparison.

Fun when the place is empty, buy admission for a child at $22+$3 socks and get a $20 arcade card…read morefor free! Pretty good deal and you can spend 3-4 hours here. Kids loved it!

The kids love this place. There is a little gated area within the park for toddlers which has 4…read moretrampolines, a foam pit, and some floor puzzle foam letters, which was great for two year old. She had an absolute blast. There are more advanced areas for bigger kids with a knack for adventure, like a small obstacle course, rock climbing over a foam pit, and they also have a vertical incline that kids can climb with the assistance of an employee (harness required). This is a wonderful place to get all that kid energy out. They have arcade games and a small cafe which has pizza and hotdogs. The cubbies are near the front door and also near the bathrooms on the right hand side. Leave your stuff at your own risk (i've never had an issue). There is a lot of parking, but stay clear of the truck bays to the left of the entrance. One of the employees said there's free coffee for the parents on the weekends, although I've never had any.

We happen to come here a lot. It especially makes sense if you get the unlimited 3 month deal. It's…read more$59 for (at least) 3 months and you can come here an unlimited amount of times. It pays esp if you go at least 2x a month. Makes the most sense. Then if you want to cancel after 3 months you just email them. I find the associates to be extremely nice and helpful. Management team is nicely run. Everyone is really great here. I find it to be clean too. We'll be back for sure my boys love it here and the people are so nice bathrooms clean too

Pretty disappointed with this Sky Zone Trampoline Park in Pine Brook. My sister-in-law and I…read morebrought our kids on Friday, November 10th to bounce around and have some fun. We bought tickets online in advanced and let me tell you, the price alone is highway robbery. $37 per kid for admission and for a pair of their "special" Sky Zone socks is ridiculous. At $80 total for two kids for an hour and a half of jumping I was hoping there would be lots for the kids to do. Well, I was wrong. Only a few of the trampoline sections were open and others were closed. The inflatable obstacle course with trampolines was closed and that looked like the most fun section. My kids could only bounce between the trampolines, the foam pit, and the basketball area. They seemed to be short staffed so I assume that's why some of the areas were closed. After my kids got tired of the same bouncy areas they asked if they could play the arcade games, I had to tell them no because that was another added on price I just couldn't dish out. Overall, my kids got what they wanted, which was a lot of bouncing time. That's why I am giving Sky Zone two stars. I don't think I will return to Sky Zone any time soon. I did see they had a Groupon, but November 10th was a black out date so I did not buy it. Maybe if my kids are itching to bounce again I will buy the Groupon since we already have the expensive socks.

We were guests for a birthday party. Place is huge and they have multiple area's for parties and…read morefun. We started in the trampoline area where the kids just jumped around and played dodgeball/games. For parents there is an observation area on a 2nd level-ish area. After, we moved to the foam pit and tarzan like swing. Once complete we were ushered into the party room where there was pizza and cake. It was a bit disorganized but the kids loved it. There is a small arcade area to drop some extra bucks. Plenty of parking and it's off the beaten path in an industrial area.

The "Party Like a Boss" slogan at this Sky Zone location sets expectations that the actual…read moreexperience does not consistently deliver. I recently hosted my child's birthday party here, and while the facility itself has some strengths, the overall party-hosting experience fell well short of what was advertised. Pros     *    The facility is generally in good condition.     *    It is noticeably less crowded than some other trampoline parks, according to several of our guests.     *    The staff members we interacted with were friendly and courteous in general. Cons     *    Communication between the corporate booking system and local management appears poorly coordinated.     *    Reaching the local facility was frustrating. Their voicemail was frequently full, preventing messages from being left. Once, I was able to leave a voicemail, no one returned the call.     *    Even during posted business hours, calls often routed to a recording instructing customers to call back during business hours.     *    Management seemed reactive rather than proactive and showed little attention to detail throughout the planning process.     *    Cleanliness could be improved. For example, there was no floor mat beneath the urinals, leaving the restroom floor wet and resulting in guests running back throughout the facility. Why This Earned a 3-Star Rating? Because Sky Zone operates as a franchise, much of the customer experience depends on local management. The booking process itself is handled through the corporate website, where customers select party packages, food, beverages, and event timing. After the reservation is made, customers are directed to work with the local facility for all event-specific details. In theory, this should be straightforward. In practice, it was not. Our assigned party host never appeared for the entire event. A replacement host was assigned only shortly before the party began, leaving little opportunity to discuss details or confirm expectations. My child specifically wanted extended jump time (90 minutes rather than the standard 60 minutes), and although this was discussed beforehand, several aspects of our plans ultimately defaulted back to standard procedures without much consideration for our requests. The experience wasn't a disaster, and my child had fun.  Now that I understand how this location operates, I would be better prepared if I returned. However, the promise of being able to "Party Like a Boss" feels more like marketing than reality. As matter of fact, mentioning about the missing host, the management never talked to us.  If you're looking for a simple, less-crowded trampoline park, this location may be fine. If you're hoping for a well-organized, stress-free birthday party where the staff handles the details so you can relax and enjoy the celebration, you may find the experience falls short of expectations.

I heavily enjoyed my sky zone experience and it was all because of Derek. I love Derek. the down…read moreside of my experience however was an annoying little girl working the counter who refused to serve my friend simply because he was indian. it was his birthday. she ruined his birthday. He is 14

I was interested in providing entertainment for two children. The main focus was the trampolining…read more For an hour they thoroughly enjoyed themselves as I moved between areas and maintained their safety from enthusiastic other children, inappropriate props and poor choices. Overall they had a fantastic time. There was a lot to take part in which we had neither the time nor desire to do so on this visit (skating rink, pickleball, video game arcade, billiards and golf). I appreciated the age segregation as it prevented horseplay from older aged ones from harming younger children. The restrooms seemed far from the play area. It was a great source of entertainment but you have to keep a close eye on small children. My one criticism was that there were props in one of the play areas that were very heavy and could harm someone if they hit someone; they also posed a tripping hazard. They were shaped like a giant Swiss cheese wheel. Bounce is conveniently located in the Galleria Mall, so there is ample free parking.

Just go to fun max. Went on a Saturday morning. Was greeted…read morecoldly and told to go the front desk if I wasn't there for a bday party. Fine, but when I asked where because it was our first time, she just pointed generally. Not a great first impression. Multiple attractions closed. No attendee for mini golf, multiple employees walked by or just informed me I needed to wait (and no indication whether anyone was in their way, etc). Same experience again waiting for roller skates (and again when we realized we were given 2 left skates). Multiple employees had no idea what the "all day pass" was and kept asking me to buy additional tickets to things. Laser tag was running but we weren't allowed to go just the two of us - needed to wait for a bday party. (Shout out to the laser tag attendee tho - he was very kind). $10 arcade card was empty (they rectified it, but annoying to have to wait again). Arcade games ate credits or didn't have balls/etc to actually play. So many staffing/operational breakdowns, just not worth it.

This place is great! Our first time here, my grandkids loved it. We had amazing encounters with all…read moreemployees accept for ONE. The Hispanic male at the food court was rude, but we didn't let it stop us from having a blast. The guys and girls who monitor the kids were incredible, interacting and playing with, every group of kids. Worth the money 100% I would absolutely recommend!

I saw Thrillz Atlanta advertised on social media and was genuinely excited to bring my son there…read morefor his birthday with some of our family and friends. Unfortunately, after our experience, I feel like there are several operational and safety issues that need to be addressed. About a week before our visit, I started seeing posts on social media showing extremely long lines. I initially considered booking a birthday party, but since I didn't have 10 kids, I felt like paying for a full party package would be a waste of money. Instead, a few days before our visit, I went online and made a prepaid reservation for 12:00 p.m, including spectator passes. We arrived around 11:40 a.m., which was 20 minutes before our reservation. Despite having a reservation, we did not make it to the check-in counter until approximately 12:35 p.m. What really bothered me was that when we finally checked in, our time was started based on our original 12:00 reservation time. We had paid for 120 minutes, yet through no fault of our own, we had already lost a significant portion of that time standing in their check-in line. I felt cheated out of something I had already paid for. I do want to make it clear that the employee who checked us in was nice, efficient, and patient with everyone. I had absolutely no complaint about her. In fact, throughout our visit, most of the employees we encountered were pleasant. My issue is with the overall operation, organization, and setup of the facility. The parking situation was the first indication of the problems. The parking lot does not appear large enough to accommodate the number of people this facility attracts, especially when other functions are taking place in the area. It was extremely congested just trying to get into the parking lot. The reservation system also did not make sense to me. According to the website, a reservation was required, yet when we arrived there were two lines--one for reservations and another for walk-ins. Even the reservation line was extremely long. If customers have prepaid reservations for specific times, there should be a more efficient process to get those customers checked in so they are not losing time they have already paid for. The stickers were another issue. The stickers placed on us came off extremely easily. I repeatedly had to pick them up from the floor and make sure the children still had theirs on. I repeatedly had to pick them up from the floor and make sure the children still had theirs on. The raffle-style tickets being used for laser tag also need to be reconsidered. Those tickets are flimsy, easy to lose, and are the same type of tickets that can easily be purchased online. How are children expected to keep up with a small paper ticket while they are jumping, playing, going down slides, and getting on rides? We were also given cards that were supposed to be stamped for each ride. However, the facility was so busy and the staff appeared so overwhelmed that our cards were not stamped most of the time. If the card is being used to control or track ride access, there needs to be a better system and enough employees to consistently enforce it. One situation in particular really bothered me. I was standing in line with the children in my group waiting for a ride when a staff member brought two people to the front and allowed them to go ahead of everyone who had been waiting. One of the children with me was even asked to get off because the seat was needed for someone else on the Grave Digger ride. When I asked what was going on, I was told they had paid for a party and had "paid a lot of money." I responded that I had spent a lot of money too. My group consisted of 8 adults, 7 children, and 2 babies under the age of 2, and by that point I had spent well over $1,000 on this birthday outing. I ultimately had my group get off the ride because I wanted them to be able to ride together. That made the situation even more disorganized because the employee then had to get my people back off, allow several other people in line to ride, and then put my group back on so they could ride together. It held everything up unnecessarily. he food and dining area were another issue. The food line seemed to be going in every direction, and there was no organized waiting area. After ordering, it took approximately 25 minutes to receive our food. At one point, the register system went down, so employees had to begin emailing receipts. People were everywhere in the dining area, and the entire setup felt chaotic and overcrowded.

Great customer service from Maureen in trying to help us with organizing a group!…read more They were easy to work with and very responsive and patient!

Great customer service very clean the kids love this place!! Highly recommend this place,…read moreespecially for private parties.

Their packages include jump only, climb only, and both jump and climb. Jump only for Sunday…read moremorning, including socks, was $40 per kid for 1.5 hours. We arrived at 10:30, which I would recommend based on crowds. My 4 and 5 year old had a good time, though I'd say this spot is optimal for slightly older and above. There were just a handful of activities they really couldn't do. That being said, I saw a bunch of toddlers who were also having a blast. The namesake slide was closed all morning, which was a bummer, but I'm also not sure my kids would have actually done it. The trampolines, acrobatic swing bar, and multi-level play structure were their favorites. I agree that some people working here were more happy to be there. The waiver is long. Try to do it ahead of time.

Great experience at Air Riderz Adventure Park in Port Chester…read more Large covered parking lot shared with other stores and shops nearby. We used a Groupon and had no issues redeeming when visiting on a Friday morning. We were instructed to complete the waivers at the kiosks near the entrance. We did have to purchase the mandatory socks which was $18 for three (3) pairs. Before proceeding to the play areas, we put our things in the little cubes they have for storage...i.e. shoes, bags, etc. Keep in mind these are open cubes which anyone can access. I never felt unsafe in leaving our things there...but as always, there is a risk. It was not very crowded on a Friday morning at around 10:30am (they open at 10) so it was a pleasure navigating the space with minimal crowds. There are lots of areas to enjoy for both adults and children. The main area has trampolines as well as some interactive areas where you jump to tap buttons and two video screens where you mimic the movements on screen...both area great. There are a few obstacle courses: ninja, balance beam, and swing pit. The basketball area is also great with a cushioned surface, two hoops, and targets where you can throw balls at. There are two huge slides in the center which are fun. Finally, there a "rock climbing" area with a few different climbing options. You must have the "climb" option added to your pass in order to use it though. You will be belayed during the climb. Be mindful that the gripped socks provided do NOT offer the best grip while climbing in my opinion...climbing was much more difficult that I experience in traditional rock climbing places that provide rock climbing shoes...then again, maybe it is just me. There is a food area which sells some snacks: soft drinks, chips, candy. There are also a few tables nearby where you can eat. Overall we had a great time here...the space was very clean and well-maintained. All staff we encountered were very nice. Be sure to check ahead if visiting with toddlers as there are some restrictions on which areas they are able to visit.