Ambience: Urban Air is a great spot located in one of these…read moreold school malls. Bathroom's need work. Soap dispensers were not up and laying on the sink. Overall facility is a decent size to keep your kids busy. Service: Staff was good on my visit. Everyone was helpful and good with the kids. Go kart is nice with dual levels. It is not like other go karts where you can zoom past other drivers as it is controlled but kids had a great time. There are two seaters to ride with children who are under the allowed height. There is a VR Zombyte game that four players can join and fend off the evil dead. There is a zip line, ball pit, dodgeball area and a wipe out device. There are a few designated areas for toddlers. Overall this a great place and stop by to let the kids hang lose and have fun.

We were staying overnight in the area and stopped in here for our 8 year old to have some fun. We…read morewere literally the only patrons in the entire place except for one other family. The go karts were our main reason for coming but they don't allow you to purchase just the go karts, you have to buy a whole package that includes the other parts of the indoor park. I had urban air gift cards and due to the high cost of the packages I wanted to use the gift cards as payment. Unfortunately their system for this type of payment was down and we had to wait quite a long time. We then realized the go karts were also down so we were about to leave, but played some air hockey in the "arcade" (really just a couple of games and some claw machines). The payment system and go karts both came back to life and we paid and got wristbands. My husband and son both did the go karts. They aren't super fast, but decent speed for little kids. They also seemed to have some technical difficulties and were stop/go for a while. Many of the other attractions like ropes course and belaying area were closed. It wasn't the best atmosphere or experience and we wouldn't come back here or recommend it to others.

I was interested in providing entertainment for two children. The main focus was the trampolining…read more For an hour they thoroughly enjoyed themselves as I moved between areas and maintained their safety from enthusiastic other children, inappropriate props and poor choices. Overall they had a fantastic time. There was a lot to take part in which we had neither the time nor desire to do so on this visit (skating rink, pickleball, video game arcade, billiards and golf). I appreciated the age segregation as it prevented horseplay from older aged ones from harming younger children. The restrooms seemed far from the play area. It was a great source of entertainment but you have to keep a close eye on small children. My one criticism was that there were props in one of the play areas that were very heavy and could harm someone if they hit someone; they also posed a tripping hazard. They were shaped like a giant Swiss cheese wheel. Bounce is conveniently located in the Galleria Mall, so there is ample free parking.

Just go to fun max. Went on a Saturday morning. Was greeted…read morecoldly and told to go the front desk if I wasn't there for a bday party. Fine, but when I asked where because it was our first time, she just pointed generally. Not a great first impression. Multiple attractions closed. No attendee for mini golf, multiple employees walked by or just informed me I needed to wait (and no indication whether anyone was in their way, etc). Same experience again waiting for roller skates (and again when we realized we were given 2 left skates). Multiple employees had no idea what the "all day pass" was and kept asking me to buy additional tickets to things. Laser tag was running but we weren't allowed to go just the two of us - needed to wait for a bday party. (Shout out to the laser tag attendee tho - he was very kind). $10 arcade card was empty (they rectified it, but annoying to have to wait again). Arcade games ate credits or didn't have balls/etc to actually play. So many staffing/operational breakdowns, just not worth it.

I really love bringing my kids here. Not only is it lots of fun, it totally wears them out! You'd…read morethink trampolining would be easy but after 30 minutes, it starts to drain you! Not only do you jump, but there's dodgeball, dunking hoops, and a foam pit; all the while, the parents can hang out at the food tables or the comfort zone upstairs. Anyways, the facility is pretty clean whenever we visit and the staff is very friendly. I usually reserve a time slot for the kids, especially on the weekends because it can get very crowded. All in all, this is a great place to bring kids of all ages!

My son was critically injured at this place. He severed a tendon in his finger. They tried to…read moreblame me and cover up the whole incident. They were completely unhelpful in trying to help me deal with his injury and get medical attention.

Dario is an amazing worker i never have an issue with pricing with him. other workers are not on…read morethe same page with pricing as I work for an establishment with children where they are discounted at the Get Air and it seems not every worker is on the same page with pricing / discounts. but Dario is great

provide more seating for paents/grand parents. There is only room for about 5 people to sit down in…read morethe trampoline room! there are two massage chairs that are real expensive !

We visited as guests for a birthday party. The facility is spacious with lots of fun activities,…read moreand the kids had a great time overall. However, I think the staff need better training and more consistent supervision. The ball pit is about 3 feet deep, which can be difficult for younger toddlers to climb out of. I witnessed a mother ask a staff member for help because her toddler was stuck. Instead of assisting, the staff member simply stepped into the ball pit and asked the toddler if they could climb out. The child was clearly unable to, which was the reason the mother had asked for help in the first place. In the end, the mother had to climb into the ball pit herself to get her child. Then at the race car track, staff allowed toddlers who were below the recommended height to ride. I personally didn't think this was a major safety concern since the cars have seat belts. However, after one toddler had started riding, the staff asked the child's mother to remove them because they couldn't drive properly. I understand that other children were waiting (including mine), but if staff decide to allow younger children to participate, they should let them enjoy the full experience unless the parent chooses to end it early. The most disappointing experience happened at the Sky Rider attraction. Children under the height requirement were being allowed to ride, but when it was my son's turn, he was stopped and told he was too small. The child in front of him was visibly shorter and had already been allowed to ride several times. Naturally, my son was very upset. I spoke with the staff member to understand why the rules were applied differently. His response was that after he made the comments, he let my son ride once, but "he got sour and ran away." That comment was unnecessary and unprofessional. My son is on the spectrum, and assumptions like that can be especially hurtful. More importantly, all children should be treated fairly. Overall, the playground itself is excellent and offers plenty for kids to enjoy. My biggest concern is the lack of professionalism in some staff interactions.

It was our first time visiting this indoor park. We came on…read morea Sunday right at 11 AM. The check-in area was very crowded due to the many birthday parties, and the long line was also confusing. At first, a staff member approached us and asked if we had completed the waiver. By the time we finished it, the line looked even more confusing. I had to stop another staff member to clarify whether we were in the right line. It turned out we weren't. The front desk staff responsible for check-in seemed overwhelmed and stepped away twice, so it was a little chaotic just trying to get in. The rest was fun, though. They have a spacious seating area for adults, and overall it felt pretty safe for kids.

DO NOT use a credit card! they have staff running the front desk that don't know what they're…read moredoing. Of course it was my fault for not paying attention to all the terms and agreements they make you sign and got signed up for $100 a month membership that I didn't ask for!! when I noticed it on my credit card statement five months later.. also my fault for not paying better attention. I guess I just thought I was shopping in the area because it comes up DEFY vestal, not sky zone. I assumed I bought something I forgot about. Finally I googled it and it comes up that it's really sky zone and they refused to reimburse me and I live over an hour away. Little hard to use a monthly membership for something you don't live nearb!! I never asked for a membership and they did not care!!

From the owner: Sky Zone Trampoline Park Vestal - Binghamton, NY, is the perfect place for non-stop, active fun…read morethat kids love. Whether they're bouncing, flipping, or playing games, there's something for everyone. When it comes to birthday parties, Sky Zone takes all the stress off your shoulders--we handle everything from setup to running the activities and even the clean up, so you can sit back and enjoy the day. With our party packages, your child will have an unforgettable experience. And for even more fun, we offer memberships and day passes, making it easy to enjoy Sky Zone all year round. Let us make your next celebration easy and memorable at Sky Zone Trampoline Park Vestal - Binghamton, NY!

Expected a bit more activities inside. Avoid at all costs on a holiday where school's out if you…read morehave younger kids - the older ones just pummel them around and don't even care / apologize. The "6 and under" section is just a small area with small trampolines where the older kids can still run through. The capacity limits seem stretched - it was just very crowded and you couldn't really enjoy / savor an activity before another kid was either waiting or shoving through. Not really worth $20 - I can see how it may be more worthwhile if you had a membership, though. There's a dodgeball area, tug of war, jousting, run up/pit, trampoline area, the toddler area, some arena that wasn't being used and hanging ropes. May be better suited for older children, or just less children - definitely chaotic when we went. Could be better experience when more empty. You also need to purchase their grippy socks ($3/pair +tax). they're on the tighter side and really stick onto parts of the sidetracks (to the point the socks stay while your foot moves - not good for those with poor balance). Saving grace (extra star): all the people at the front desk were so nice and helpful. The arcade area had air hockey, racecar driving, motorcycle riding, jurassic park, a punching bag, and several claw machines. If I recall, each game was $1.50-$2/swipe for credit card. You can purchase an arcade card as well (may be cheaper). We played two rounds of Jurassic Park - sadly you pay by scene not life I was excited to see my budding video gamer kid have fun, though. They sell food and drinks - I didn't partake as we left at noon (90 minute jump) - there are tables as well for you to eat at. Bring a bag! They have lockers for $3.50 for 1 hour +$1/30 minutes, as well as cubbies that were completely full by 10:30. We went for the lockers to keep our stuff (shoes and jackets).

They make the bday parties so easy. My 6yo celebrated his bday there and had a blast with his…read morefriends. Early Saturday the place was empty, so I highly recommend that over later in the day.

Took 7,8 and 11 year old granddaughters for some active rainy day fun. It was lively, loud, and…read morecrowded with happy children, parents, and staff ("coaches"). The kids had a great time, trying new things, and, even though some did not work out, I think they were proud of themselves for trying. HOWEVER, except for 2 ball pits, this place is WAY TOO STIMULATING for a 2 year old. Stick with 5 to 12!

Been for a few kids bdays. Clean, organized, safe and well run. Only 2 rooms so it's easy to locate…read moreyour kids if they go missing for a moment. Xtreme Energy - in!

this place is very fun. however I need to remove 1 star because of the rules…read more but it's still fun i like the logo

I went here for my kids birthday party. I came home with a runny nose thinking it's just a cold. As…read morea got a crunchy cough, i went to the doctors for tests. I got the flu, covid AND the plague. I was on my death bed for weeks upon weeks. Little did i know i also had mono. don't reccomend your kids going here unless you want an extra trip to the doctors

We hosted our son's 6th birthday party at Billy Beez. We had such a great time and experience that…read moreI had to leave a review. This was the most affordable place from all the other indoor playground. The staff was very communicative, friendly, detail oriented and helpful. This was a stress-free birthday party for me and the kids all had a blast. P.s. highly recommend 11am to 1pm for birthday parties as it is not as crowded.

This is the Billy Beez in the Bronx. It was so much fun. The adults can go on the features, too…read more We got a coupon for free adult entrances, from the coupon book, given out at the customer service desk. We also got a discounted rate, bc he was on the you get side. It's a huge indoor playground. They also have a tot section.