I had been dealer with Ultimate Cycle since 2003 and have been treated very well with staff and…read moreprice. They know there work and Brian has all the answers or he can find out fast to let you know. I am very pleased with Brian and his staff. I will keep using them and I have recommend for there great knowledge.

Your parents will warn you about certain people such as reprobates, rascals and ne'er do wells and…read morethe locations where they will be found such as pool halls, pinball arcades, beer halls and motorcycle repair shops. One of these places is found in Stoney Creek, Ont. and in particular at 10 Pinelands Avenue there you will find a shop known as Ultimate Cycle and therein you will find two of these such individuals. First the larger one and leader of the gang is known as Brian or Bryan (it doesn't matter how you spell it a rose is a rose by any name) and the smaller one is known as Tim but do not let his smaller stature fool you, he is a genuine ne'er do well also. I advise anyone visiting this location to do so at their own peril and be aware that attending near the lunch hour be patient as the consumption of food during this time is very important to these rascals. As for their skill and knowledge of motorcycle repair you will not find two more knowledgeable and helpful mechanics. They are willing to not only repair your bike but they will also provide advice and guidance if you are attempting to sort out your problems on your own. I do however suggest that when you approach these wizards of motorcycle repairs be polite, cordial and just nice and if you really want to score some brownie points, I suggest that you bring two Dilly Bars or other appropriate gifts of sugar for the purpose of offering a sacrifice to the wizards. Sugary treats will tend to placate the angry portion of their auras and will aid in your quest for help with your motorized wheeled vehicle problems. Thank you Bryan/Brian and Tim Uncle Dennis

My boyfriend Josh LeBlanc bought a bike here and they forgot to put oil in it before they released…read moreit to him. The bike seized after 90km and they want him to pay to replace the engine, which is going to cost $3000, because they are accusing him of tampering with it. The bike was locked up the entire time he was in possession for less than 2 weeks before it seized during his first ride on the highway. They are sketchy and I would suggest you go to another dealership.

This store is not friendly. Unless you have a lot of extra…read moremoney and want to buy things without haggling you best not go here. This store is not for average people. It is a "privileged" or "upper class" store. The prices are high the items are few and the staff are rude and unfriendly to average people. If you don't drive a BMW or Mercedes then you will definitely not get good service. If you drive a Ford or a GMC you will have a fight on your hands to get service and if you drive a KIA the staff will ignore you. There are better stores in Burlington.

I have never once been talked to in a friendly manner by any of the employees at Sturgess Cycle…read more They not only talked down to me in a rude way, but they also gave me so undeserved dirty looks upon the moment I entered the door. I do not recommend taking your motorcycle here for service, nor do I recommend going there for any of your moto retail needs. I've been an apprentice mechanic at Modern Motorcycling, Trev Deeley, and International Classic Motorcycles (All in BC) and never once have I seen a service tech, retail employee or management treat anyone in this way. I would score them zero out of 5 stars but I can't figure out how to leave a review with zero stars. Hands down the worst experience I've ever had in 7 years of motorcycling.

Great sales experience which was fully negated with awful service experience. I rode almost 1.5…read morehour from Richmond Hill to them for my first service. Sturgess charged me for an exhaust cleaning service! which i never asked, but only inquired why residues were present on exhaust of a brand new bike. What makes them win the award of non-prfoessional service is neither service manager nor technician responded back to my phone call about the matter. Bunch of rookies and dishonest people in service department. Never, ever will take a bike there,

Do not even think about going anywhere else. Adrian is reliable, kind and extremely helpful. He'll…read morego above and beyond, and will make sure your ride gets to you in perfect shape. He's a pleasure to deal with, has awesome prices, and there's no surprises. As a first time bike owner and a newbie to it, he was so helpful in even giving me tips and tricks that I wouldn't know without him. Would not hesitate at all to recommend him to everyone (and I already have!)

Best service in town! Reliable, prompt, experienced and knowledgeable. Reasonable prices. Adrian…read moretwice provided me with time and money saving advice making towing my motorcycle a breeze.

My family has purchased refurbished bikes for one adult and two kids at New Hope Bikes - great…read moreprices, great service! We have also purchased items like helmets, locks and bells. This shop also runs education programs including bike repair and teaching kids how to ride (through a school program). A wonderful community partner!

The staff are super knowledgeable and friendly. The prices are amazing! We test rode two bikes…read morewhich we were interested in, found a minor problem with one of them. The staff person immediately fixed it. All the second hand bikes have been brought back to life by the amazing team of mechanics here. We found out that you can also do your own bike repairs with or without help. And they give kids bike helmets if they don't have one! We bought two reconditioned bikes here and are very happy with them. This is one of the best bike shops in Hamilton. Go here if you're looking for a good bike at a great price!

If you are looking for a place to get some work done or find/replace/install a part on your bicycle…read morein downtown Hamilton, this is the place to go! They were really great when i asked advice on what aspects of my bike i should work on and what i can probably wait to upgrade, they gave insightful and honest advice. I also have a custom shifter (an old mountain bike shifter i put on my road bike) and they made a point to look around in order to find a shifter for my front derailer that was the same style. they also offer packages for tune ups where you can pick and choose the parts to replace depending on your bike. theyre awesome

I took my new ebike to this shap and just got it back. Robert did a great job and tweeked the…read morebrakes and they have never responded as well. He did a nice jod installing fenders and a rack too, for a reasonable price. Many thanks Robert, I'm sure to be at your door for my future biking needs. Mike D