Went to Kellys cycle to fix my Polaris ATVs even though it was a Yamaha dealer. They told me they could fix Polaris.
I dropped off my ATVs in early December for service. I told them the problem with one of them (green ATV), shutting off on its own mid-ride. The other we just needed a tune up (red ATV). They said they would take a look.
After diagnosing the green ATV for 3.5 hours (what i was billed for), they decided that the starter was at fault. After replacing the starter, it still did not start, and they diagnosed that it may have been the battery. They replaced the battery and it started. This whole process cost me over $600.00. A bit of a rip off, but big deal.
For the second ATV (red), they did the same thing, put in a new starter, and a new battery, even though it started just fine. They charged me over $700 for something that was not needed. We got this ATV back as it worked fine and only needed a tune up even though we were charged for unnecessary repairs.
After getting both back, the green one immediately had the same problem. We told them they did not fix the problem and sent the ATV back. After taking it apart and charging us for more diagnostics, they couldn't find the problem and the ATV was just sitting there for months. We were at a stalemate.
After months of back and forth calls, and getting nowhere, we told them to put the green ATV back together and tow it to a separate mechanic because I was fed up. They claimed to have put a new air filter and harness in, but we can assure you neither were replaced.
After he told me he would have it ready for pickup and put back together on Thursday, we ended up sending a tow truck six days later on Wednesday because it wasn't ready for pickup(Late March). They also sent it back all taken apart with two cardboard boxes with the contents of the engine filling both boxes.... Very unprofessional. This all after the tow truck driver had to wait 30 minutes for them to get off the phone and talk to him, only to tell him they weren't releasing it because there is "still money owing on it".
Overall brutal experience, would not recommend using this place for service as it is a total scam. After reading around online, the rest of the internet seems to agree.... Lesson learned; we should have read some of these reviews before we went! They are incompetent and I seriously question if they are even licensed mechanics. read more