I love Toyota of Puyallup, I have nothing but positive feedback for the service I have received at…read morethe dealership. Service advisors Becca & Nick have been so professional and communication is excellent. Master technician Justin has been taking great care of my 2019 tundra. I love the fact that you are provided with nice new loaner cars while getting your car serviced. The dealership is always immaculate and all of the staff are attentive to the customers needs. I have no doubt that I'll be purchasing my next vehicle at this location.

Great service by salesman Kamran. He took care of me through the entire process. The dealership was…read moreclean and employees were professional.

We purchased a 2013 F150. The experience was by far the easiest, fastest, and most pressure-free…read morecar-buying experience we've ever had. From the time we pulled into the lot to the time we left in the new truck was two hours, including test drives and all the paperwork. They matched the offer we received from Carmax to sell/trade-in our old vehicle. Every person we interacted with was friendly and professional. No one made us feel pressured or talked to us in that way that many salespeople tend to do, like sharks circling. Bonus: Peanut the dog was endlessly patient and playful with our small children. Good: no pressure, fast, great pricing, dog Areas for improvement: building was a little sketchy looking (although the personnel and overall operation were professional and top notch), would have enjoyed a small perk like a full gas tank before leaving the lot Overall: would absolutely recommend. 5 stars

Very odd experience dealing with 410 Auto Sales…read more I'm out of state and called because I was interested in one of their vehicles. I was told that the service records unfortunately weren't immediately available and would take about three days to obtain. That's understandable. What I found strange was that, while I was waiting for the records, I was asked to put down a deposit to hold the car. I explained that I could provide the deposit by credit card, but only if it were refundable. I was then told that the deposit would be non-refundable and that this was not his decision--it was the owner's policy. The owner, however, was apparently unavailable. I was also told that someone local was supposedly coming in to purchase the car, creating additional pressure for me to put down a deposit immediately. Again, I was told that this was the owner's requirement and not the salesperson's decision. The whole situation felt unnecessarily complicated and, frankly, very strange. I have no problem with a dealership having a deposit policy, but the way this was presented--especially while the service records were still unavailable--did not give me confidence. Ultimately, I decided not to move forward. I would be very cautious about doing business with a company that handles a potential sale this way. There are plenty of dealerships where the process can be straightforward and transparent, and this was not that experience

We have been looking to get into an EV and many of the Subaru dealers didn't have the TrailSeeker…read more Had a conversation with Subaru of Auburn and they had two on the lot. We worked with Joaquin Sheckler. They had the right color and model we were looking for. It was less than the same car from multiple other dealers by a bit. So we worked the deal and drove home in a new Trailseeker. It was a good experience overall factoring in Gabriel's and Kelly's help and I highly recommend working with them if you're looking for a new or used car. Kelly was amazing - 5 and thanks for helping and taking time to get a few things handed. Gabriel is a Rockstar - 5 we appreciate your help throughout the whole process. Joaquin - jury is still out.

Save yourself the frustration and avoid Rairdon's Subaru of Auburn…read more On September 27, I called ahead regarding a 2014 Subaru Outback. The salesperson confirmed directly with both the General Manager and Sales Manager, Michael Choi, that the vehicle was available on a "first-come, first-served" basis, as a prior interested party had no deposit or active agreement. I arrived at 1:30, completed a test drive, agreed to the purchase price and to buy the vehicle by 2:15. The salesperson then requested Michael Choi initiate the purchase paperwork. I checked on the status of the paperwork at 3:00 and was told Choi was "trying to smooth things over" with the previous interested party because they were upset the car was being sold. Then at 3:15, we were suddenly informed the dealership would not sell us the car because the other party was en route. When questioned, Michael Choi falsely claimed the other party had a deposit (which makes no sense, why would he need to "smooth things over" if they already had a deposit and the car wasn't available?) Choi then produced paperwork that explicitly confirmed the prior deal was unwound, rescinded, no funds were held, and no agreement existed. Despite his own dealership's documentation proving the car was unreserved, Choi refused to honor our agreed purchase and denied ever confirming its availability that morning. When confronted with these contradictions, Choi leaned forward aggressively and stated, "I don't care if I sell that car. It's just a pile of metal to me." It became blatantly obvious that Choi kept us sitting in the showroom for an hour under the pretense of preparing our paperwork while he used our deal as leverage to get the other party to add $1,000 to the purchase. Although Rairdon's Customer Satisfaction Manager asked me to delay posting, potential buyers deserve to know how this dealership operates. Management uses deceptive statements, unethical sales tactics, and exhibits severe unprofessionalism. Take your business elsewhere.

I had called and inquired about a 2006 Ram 1500. After discussing it with my bank, I called the…read moredealership to talk about possible price adjustments. I was told that it could only be dropped from $13,994 down to $13.4, which is about what I was expecting. Denis, the finance manager, tried to get me in touch with the bank they finance through, Kitsap. Something between Denis and the bank got misconstrued because the bank was trying to run my credit 30 seconds into the call. After calling Denis back, we agrees to have me come in Friday, March 19th when I got off work. I arrived, was met by James. James was a very nice guy, listened to all of my concerns and answered all of my questions to the best of my ability. I let him know I was willing to work on the unmovable price if they addressed my concerns on the truck. I pointed out a leak and moisture collecting in the taillights. James assured me he would speak to Denis and get back to me Saturday or Monday. Saturday, nothing. Halfway through Monday, nothing. I texted Denis at 12:06 on Tuesday, the 23rd, then called and got his voicemail. I called the dealership, was transferred and he answered right away. His happy greeting quickly changed. He told me that him and James had not spoken so I relayed my findings to him, he said he will have a mechanic look at it and call me back in 20 minutes or so with some sort of update. I texted him again at 3:30 Tuesday to ask when I might expect to hear from him again in regards to the truck. I was told "hopefully sometime tomorrow morning" I texted Denis again Wednesday, 24th at 11:54 asking if he had heard anything. He calls back and says yes, the leak I had spotted was an oil gasket which was replaced but the truck had sold in the meantime. The communication here sucks. I feel like I was being avoided because if I got the luxury of a response, it was days or hours and hours later unless I called the dealership and was transferred directly.

Best car dealership experience of my life. I have never met a more accommodating, honest, and…read morecheerful group of people running a business. I was offering to buy a truck on their lot before they had inspected it, and they wouldn't accept my payment until they performed all their quality checks. They went on to perform significant improvements to the vehicle, despite already taking a deposit on it from me and having the sale basically gaurenteed. Car Village gets major points from me for their integrity and quality of service! I would recommend this place to anyone, and from now on am only getting my family vehicles here!

Just had my VW Golf serviced here. All I can say is -- wow!!…read moreThey have really upped their game since the last time I was there. Adam was super helpful and professional and made sure I was satisfied with the work.

Alan Z, sales manager reaches out and makes my daughter an unsolicited offer for her car, which he…read morepursues again a week later. As we're 50 miles from their shop, we send the serial number and ask him to check CarFax and validate his offer, which he does. We could not have been more explicit or thorough. We got there at opening at 10am as he requested. He was late and told us he has 4 things going on, and we'll need to wait. 45 minutes later he tells us his "assistant" misinterpreted the mileage and they couldn't pay us anything close to what he offered. The mileage was clearly stated in the ad, and the CarFax shows the same detail. If you know anything about the car business, this is standard unethical, sleazy business practice that is very intentional. It's bait and switch to take advantage of people. He didn't apologize, and he didn't try to make it right. In fact, he acted like he was the customer. Collectively, we spent 8 hours and 180 miles on this waste of time. If this is what the Harnish family business is all about, then there's some serious issues starting at the top. On principle alone, I would not do business with these folks.

Man.. the car buying process right now with Covid is a little strange, but Reggie and his team were…read moreAMAZING. He made me feel as though I was family and even delivered the car to me when work obligations came up. I worked with about 3-4 other GMC dealers throughout the last few weeks and I can 100% say Harnish was the most upfront, honest and hard working. Will for sure come to this dealership again and refer my family and friends as well! If you're looking to buy a car or truck reach out to Reggie and he will hook you up!

Bought our new Buick back in 2020 thought it was an amazing place... but... now that my car is…read morenearing 25,000 miles... their true colors are coming out. Buyer beware.... they say "FREE oil changes for life".... not true!! Once you hit the 25,000 miles we were just now told we would have to pay $595.05 for coolant and brake flushing.... THEN another charge of $573.01 for fuel injection cleaning. They have you initial an oil changes for life disclosure... but NEVER do they tell you what it will $$$$ cost you to continue those "free" oil changes. I had no idea what was ahead of us. We will NEVER go back there. Buyer Beware. Trying to cover up that you scam your customers... look at all the negative reviews on Yelp!

My husband and I were assisted right away! We had in mind a small SUV and a budget, the car…read moresalesman Jacob found us options very quickly that accommodated both. We bought a car same day and employees were all very respectful, patient, and continuously checked-in for our well-being with complimentary water. Thank you Jacob and Angie who were so sweet during our visit!

I normally take my 2023 Camry to marysville Toyota but I will be house sitting this weekend so I…read moredecided to call this location. I assumed this was separate as I believe the marysville location is corporate. Well I just called and they quoted me starting at $169 for an oil change PLUS $50 for a tire rotation!! I'm not a cheap girly when it comes to taking care of my car, but that's insane. Marysville charges me $105 for a full oil change with tire rotation, 360 inspection and I have never had any issues or increases in prices even when I had my last Toyota. Do not waste your time with these outrageous prices. I'm always sketched out about dealerships other than corporate locations and this just confirms my fears. Would not recommend this money hungry dealership.