Very very disappointed. I bought a car in May of this year, granted used but when I asked to make sure if everything checked out and was told yes it's an excellent car, I don't expect brakes to go bad in months and not just a little bad, they barely stop the car. If I would have known that I would have reconsidered especially considering the situation I was in with my previous car and all the issues it had. This is unacceptable. Honesty is key and I will never ever recommend anyone buy a vehicle from here and I know a lot of people looking to buy fords in the next couple weeks. It from an unethical business or unethical sales department the lack of care and concern are overwhelming plus it has an oil leak from the oil change that was done by Fugate and the plug being shoved up read more

One star since it's the lowest rating option. Dealt with Aaron in their sales group as he was referred by a friend. Unfortunately, the "old school" sales tactics are how things are done here. Explained to him the other quotes I received and his response was "bring me the purchase paperwork and I'll buy you a steak dinner". Not only old school performance but obviously a game player. Do not go here there are plenty of nicer people to deal with. Makes you wonder what the service would be like post sale.... (worse). If you want to discuss paying MSRP This is your place. Fortunately there plenty of dealers out there. I'd much rather be writing a positive review but it doesn't go here. read more

Completely disappointed with the service department. Kari has no idea what he is doing and if it's anything other than an oil change I'd look else where. They had my truck for three weeks and only fixed one of the three issues. The service manger lies through his teeth and is very disrespectful. You think going to a small town dealer your going to get better service, and you don't. If you care about your automobile go else where. read more

I just purchased a car from Kurt and he went above and beyond to get me the best deal possible. I drove from Seattle to buy my Mazda 3 and it was very worth it! Thanks again! read more

Never in my life had I seen a car self immolate itself. But my 2004 Ford Focus 'auto-combusted' while parked, with the engine turned off on Jan 11, 2009. Why did that happen? That is the $5000 question, or about the retail value of the car when it went up in smoke. True the business that did the 90k mile maintenance on Dec 11, 2008 denied any responsibility. The business being the Ford dealership in Enumclaw, WA; Fugate Ford. Besides changing the usual belts and filters, and doing flushes, and since the ignition key switch was freezing up, they replaced that too. But as far as they're concerned...don't blame us. Tried to see if a small claims court judge would see that recently serviced newer autos just don't go poof up in smoke without a cause. But as the judge sad; "No proof...." So my next car buy will certainly NOT be from a Ford dealer. My advice: - Avoid Ford products - Avoid Ford Dealership 'service' . - Buy used, buy cheap. Oh yeah, keep your comprehensive coverage. read more

Do NOT let fugate rotate your les schwab rims and tires. I just had to have all four replaced due to cracks in 3 out of 4 rims. Manufacturer states the only way this occurs is due to over tightening or running them loose. We purchased our truck from fugate with the rims and tires on the truck we were told during purchase that the rims and tires would be covered under warranty if we had either fugate or ford work on them. This is NOT true Doug in the service department stated that they aren't a ford product and they wont cover them even though their techs were the last ones to rotate them. Meanwhile Les schwab actually appreciates my regular business of 13+ years and is willing to cover half the replacement cost. The difference in how these two companies reacted means Les Schwab keeps a customer while fugate just lost one for good. read more

I bought a used 2018 F150 with low miles and a tow package. Turns out the trailer wiring is busted, but Fugate is working with me to get it fixed. Great people, and transparent pricing. read more

This dealership is the best ever. I have boughten four vehicles from them in the last nine years and they have treated me like family every time. They are friendly and of course FORD is the only vehicle in the world worth buying, so if you want the best, go see fugate ford. They have my business for LIFE!!! Thank you read more

Fugate Ford - Car Dealers Near Me - Enumclaw, Washington

Just bought my 2nd truck from Aaron Mayer. Aaron made the buying process very smooth. Very happy. read more

Fugate Ford - 2015 f150 lariat 3.5 ecoboost - Car Dealers Near Me - Enumclaw, Washington

Very disappointed in Fugate Ford bought a truck F3 50 diesel platinum super duty last July, August took it in for warranty work, while it was in the shop they broke my mirror on the passenger side , and scratched my door ,it's now 10 months later no call they let me know how much the mirror cost but they won't fix it they shined me on, And give me the runaround I will never buy another vehicle from Fugate Ford again , Update... These clowns finally called and said the best they can do without ordering a brand new one and putting it on like they're supposed to, they would send a salesman out into the lot , Rob apart off a used vehicle and put it on mine, and told me the salesman would put it on , does that sound like a company you want to buy a vehicle from , I had only owned that truck one month when I brought it in for warranty work, just irritates me that these idiots can get away with that!!!! I hope they go out of business soon!!! read more

Our family has purchased 10+ vehicles from this dealership and many of our friends have purchased from them as well. They always go above and beyond. In January of 2017 they sold me a Ford escape and in January of 2018 I was in a horrific car crash and that vehicle saved my life. The people at the dealership reached out and went the extra mile and helped us get a new vehicle in a timely manner. The owners of Fugate Ford even donated money to our family to help us during our time of need. We will never buy from anyone else and highly recommend them! read more

Took 3 of our vehicles in to get oil changes done on 2 separate days the first day one of the cars they left dirty oil hand prints on the hood which wasn't latched all the way and when they did the tire rotation they messed up the sensors and one of the tires was so low on air the warning light was on. Took it back and had them fix it service manager was apologetic so thought ok will bring my truck in still everyone deserves a second chance right? Wrong, they had my truck it was supposed to be done Tuesday for just an oil change never heard anything so Wednesday I went in to see what was going on and was told by the service writer he thought he would have seen me yesterday. I informed him no one called me to let me know it was done he said he thought since I just came in to get my last two I would just do the same only problem with that statement was they called me to let me know they were already done. The whole time I was talking to the service writer the service manager stood there acting like I didn't just come in with a problem 2days ago and as I'm leaving I hear him ask the writer what was his problem well as a manager if you knew there was one maybe you should have asked. Never again I will be taking my business to summer ford from now on read more

Do not take your car in for a repair here. I moved up here about 6 years ago, and without knowing the area, I've had to discover the local businesses. I've brought my car in here 3x and all 3x walked away feeling dirty, like I'd been robbed. The last time my windshield wiper wasn't working after a snow storm, and they wanted to charge me 200 for a new wiper motor. I decided to take it over to a friends house to tinker with it, and we fixed by tightening up the wiper. In the times I actually got things fixed there I avg 1300 a shot, and still don't feel like they were honest with me. read more

RUN AWAY FROM THIS DEALERSHIP AS FAST AS YOU CAN. They were selling a 2007 Mazda 3 with 80,000 miles on it for $9,999 (Vin #JM1BK323X71726254). I called in yesterday morning to ask if it was still available, and it was. I mentioned the price is identical to the private party value, not the dealership value, wanting to make sure the price is right and there was nothing wrong with the car. The salesperson Aaron agreed it was a great price, but stated sometimes they will price very aggressively to attract customers. Fair enough. The price was good, and that made the 35 minute trip worth it. I had a good friend of mine who's an automotive expert meet me out there which was a really nice favor because it's a big drive for him too. When I met him there, we went inside, and Aaron was busy with another client, so I was passed to Kurt who seemed like a nice guy. We were shown the car, and it looked just as advertised. I wanted to pop the hood, and test drive with my friend to see if it seemed good enough to buy, but then Kurt comes back and says "Sorry, this car already sold, a couple financed it yesterday, and we're just waiting for it to pass safety.". I was given the choice to look at other cars and said back sarcastically "Aaron wouldn't have made us come out to this lot knowing the car was sold, would he"? It was obvious there was a bait and switch going on, and Kurt asked if we could find a similar car for the same price if I'd be willing to look at it. I advised him not unless it's similar in mileage as well (They had a stable of mazda 3's well over 100,000 miles with the same $9,999 price tag). He offered to look for similar cars with similar miles even if priced higher to see if he could get me the same deal. He couldn't find such a car, and apologized saying if the deal somehow falls through with the car I came for, he would make sure to call me and give me priority to buy it, and would even hold it for me. I left the dealership as did my friend, and I felt horrible for my friend taking time out of a busy day to help me only to realize we were brought out under false pretenses. They don't value a customers time, they don't care that an afternoon is being re-arranged to go out there based on their promise. Just out of curiosity, I checked the website later that night to see if they had the decency to remove the listing so other people wouldn't get suckered in. What I found was comical. The exact same car had been re-listed, but now with a price tag of $12,999. It was too late for me to call as they were closed, so I got online again in the morning to see if it was still listed, and sure enough they re-listed the exact same car again, this time for $13,999 (pictures of both listings are included with this review). These are 1982 bait and switch techniques at their best. In the information age where customers are more educated than ever, and words can travel fast on mediums such as Yelp and facebook, they have a lot of balls, or a lot of stupidity in treating people this way. I called in when they opened for business to see if Kurt would honor his promise to hold the car for me and allow me to buy it, and I got the exact answer I knew I would get: "The deal fell through, and the price we had on it was a mistake so we had to adjust it, I can't sell it to you for that price". I also want to mention I got 2 different stories on that car being sold the day before. The first story from Kurt was the financing was approved, and the car just had to pass safety (I've never heard of safety being the final phase in a car sale). I received a voicemail this morning from Aaron stating the deal fell through because the buyers trade in wasn't going to work. I have to wonder if these buyers even exist, or if they do, if the buyers were told one trade in value for their car before signing, and a different value at signing so they could sabotage the deal, and re-list the car at a better price without getting into legal trouble. This company may have accidentally mis-priced the car originally, but I doubt it. The fact that they brought me in for that specific car, knowing I would never own it for the price they had listed tells me they are willing to intentionally mis-price a car. Dishonesty is dishonesty no matter what package it comes in. If you go to their website, or talk to their staff, don't fall for the "We are a family owned business" line. They are a family owned business, and that is not to be confused with an honest business. There was no way I could get that type of treatment, and not post this on Yelp. I don't want another honest person getting fleeced if I can do anything about it. If you do business with them after reading this review, don't pretend you weren't warned that your transaction could turn out to be a disaster. read more

Fugate Ford - bait and switch #1 - Car Dealers Near Me - Enumclaw, Washington

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I have tried to avoid dealerships with every car purchase in the past, but on a referral from a friend, I worked with Rob Chausse at Fugate on the purchase of my new F150 and he was the nicest guy and made the entire process fun and painless! They even worked with their shop and Les Schwab across the street to have some extras added on such as a leveling kit, window tint and spray in bed liner all completed the following day. When I went back to the dealership to pick up my new car, everything was complete and ready to go, for a great price too! I have recommended Rob and Fugate to family and friends and will buy a car from him again. Also love the personalized thank you cards and annual updates! read more

Let me start out by saying that I love buying a vehicle from Aaron Meyer it was the best buying experience I've ever had. Now don't to business with the service department. There are two men and a woman who regularly work in the service department. We have never once had an issue with the woman. We had a speaker issue that sounded blown but it wasn't because it was only an issue at cooler temps. I scheduled it to be looked at and told them it needed to be brought in first thing in the morning. The service techs waited until 11am to try to recreate the issue and couldn't they told my husband that they would order a speaker and when it comes in schedule it to be fixed because they could most likely recreate it that day. Two weeks went by no phone call about my speaker being in. I called to see if the speaker was in and sure enough it had been in for a while. I spoke with Jaidge to schedule my appt. and schedule a loaner car. I scheduled it to drop my truck off Sunday night and pick up the loaner so Monday they could take my truck in at 7:30am I get there and my loaner paperwork and keys were missing so they had to take someone else's loaner car after dinking around looking for the keys for almost an hour. I go to pick my truck up today and there is a 5-6 inch door ding on my drivers side door because they parked my truck so that my mirror and the other trucks mirror was less than an inch apart. Jaidge offered to have their tech buff it out and comes back stating its good as new. Little does he know my father in law and my dad are painters and I knew that my clear coat was scratched beyond what buffing can take care of. I asked for the general managers number. My husband spoke to him and now for a third time have to take my truck in for issues that weren't caused by me. I am very thankful that Kevin the general manager is willing to fix what they messed but I don't think I'll ever return there again. Update: because we live so far from another ford dealer and I needed my oil changed we took our truck back for the oil change and everything was fine. I thought I'd add that anytime we take my truck in for an oil change we've never had a problem. However we were told we needed a new wiper blade (which I'm assuming they said because I have a crack in my windshield) but in reality it just needed to be cleaned off. Update: speaker acting like its blown again their service department hours are a joke for anyone that commutes for a living. Considering turning the keys and telling them to make the payments and drive it around when it rattles all day. read more

Fugate Ford - My truck is the black one the blue one on the right caused the damage - Car Dealers Near Me - Enumclaw, Washington

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We have purchased. Two new cars in the last ten months. I called and spoke to arron meyer after getting the run around from the local puyallup mazda dealer.i layed it out what i had for a trade, what i wanted to buy and what i wanted to pay out the door. . He. Simply asked me to send him photos of my truck. Within 10 to15 minutes he called back and came within $50.00 . Over the phone. . We came up they looked at the truck trade. We still had to sit. Thru the paperwork. But i have never had a quicker and problem free car purchase. So. It was ten months later and i was board and wanted to trade up. I called arron and once again and he still remembered me. Told him what i wanted. What i wanted to spend again. This time there was a little more back and forth while getting the price where i wanted it to be. But in the end i walked out right where i wanted to be.over the phone. Arron got the new car when he said. Was always prompt with the retunn phone calls. He also spent over a half hr going over all the new features on the new car. The reason i gave only 4 stars was the service department part due to a dirty loaner.. read more

In the bios of their staff on their website, these guys went into great pains to portray an image of being family business with small town values. Bunch of BS! I have always have very low expectations of dealership's ethics. Having said that, these guys are the worst of them all out of the many dealerships that I've bought cars from over the years, including Honda, Toyota, and Lexus of Bellevue, Bob Bridge, and Ford, Toyota and Honda of Kirkland, Walker's Subaru, Renton Honda, Titus Will, Lexus of Seattle and etc. They advertised with photos of having 2 pairs of keys. After we have agreed on a price and ready to sign the paperwork, they said they only have one key. New car keys can cost up to $300. They refused to discount for not having the 2nd key. That's false advertising! That's lying! Lying for $300! Imagine what else they will lie about. I walked out. Knowing that these are scumbags and, regardless of how low the price may be, I will not deal business with them. I bought a different car. I went to Lexus of Bellevue and we have a similar situation with the car missing the 2nd key. LOB apologized and ordered a 2nd set of keys and having it ready in 2 days. Several weeks later, my brother was interested in the same car I was looking at. Then he called Fugate to negotiate on the phone. He and the salesman had agreed over the phone on a price. I had warned him to not do business with these scumbags. Not heeding my advice, he went to the dealership the next morning. Once again, they lied! They reneged on the deal and wanted a much higher price. Lying and not keeping your promise are definitely not small town values! The great people of Enumclaw deserve better than having these scumbags as neighbors. read more

Just bought a used truck... Our sales guy was the only person I ever saw smile, Thank you Cody. He was the only friendly person I believe we came across. We came in a Monday night around 6 to buy this truck. I felt I was causing problems for everyone who had to do paperwork to make it happen. That's where it all started... I should of left...before we bought the truck we asked the bearings in the front to be looked at... sure they said. Not 5 minutes after driving the truck off the lot did the BATTERY light come on... My husband called right away and they said they would look at it that week... we make a appointment and drop off Thursday night and let them know we need the truck by Friday night. Soon after they took a look we got a call saying we needed to pay $1000 for a new alternator! HA! What a Flipping joke! Someone missed that light while cleaning it or getting it from one lot to the next! My husband tries to tell them it was all wrong from the get go... and they should be paying for this part and to make it right. Then we get " Well if you pay $700 well pay the rest" BS again. * eye roll... more eye rolling* After talking to a sales manager the best that could be done was us paying $500 to get our truck back in time for when we needed it. I should of ripped those papers up and never bought here. The atmosphere was horrible. The way everything was handled was disappointing. Worst*buying*experience*ever. read more

Never do business with Fugate Ford. We had a Ford Focus that was having problems with the ignition switch. Took it in to have fixed. Fu- gate said we needed to have 90,000 work done. We agreed on some of the work. Got car back, seemed ok, then things started getting weird. Before having a chance to take car back it burned up while parked. Fugate Ford took no responsibility. Never had any problems with car until taking it to them. Had past screw ups with them also. Took our Ford Contour in for a recall. It came out as a Cadillac on paper. Got a letter in the mail afterward asking to review service. The printing on the paper was a poor copy and very crooked. Kind of how I think of Fugate Ford. Typical small town hick business. read more

If your looking for a knowledgable Sales Associate about Ford products and services, Aaron Mayer at Fugate is who you should contact. I had a horrible experience in 2009 with Fugates Service department. Aaron Mayer talked me into giving them another chance. I bought a 2012 Explorer there recently and they have totally revamped their service dept now. Aaron Worton in service is polite and very knowledgable. Both Aaron's do a GREAT job representing Fugate and they have totally turned a horrible experience around. read more

I usually don't write reviews for businesses...I read what others write but I have never felt I needed to write a review...until now. After reading the previous reviews I feel it necessary to write a review that I feel is more accurate. I have lived in the Bonney Lake area for many years and when ever I needed a new car always headed down the hill to the valley (Puyallup) to purchase a car and always ended up with a bad taste in my mouth...feeling dirty like a previous reviewer described, until about 15yrs ago I decided to stay on the hill and head to Enumclaw and Fugate Ford Mazda and never looked back. I have purchased and traded no less than 8 vehicles in the past 15 yrs and have always felt good about my purchase and I have absolutely no complaints about their small town customer service, where you are a name and not a number, and that includes the parts department and service department. I have always felt that if I had a problem that the salesman couldn't handle, one of the managers would be more that happy to help me. I have been treated like family from the first car I purchased and that Is why I keep going back. I have even had relatives come over from Eastern Washington to purchase from Fugate. So the next time you are car shopping, give Fugate a chance Im sure you wont be disapointed read more

My husband bought a used truck from Fugate a month ago and after a week was having some concerns. When they looked again at the truck significant rust damage was noted underneath and the service guys said they should never have cleared the truck for sale. They got him a loaned car for a week and found him a great used Tahoe and made a great deal. They really turned a negative into a positive and took good care of us - We would definitely do business with them in the future! read more

My wife and I recently purchased a used Ford from here. The experience was pleasant. I dealt with Jeff, one of the sales managers. He made the process easy and low-key. We did have an issue with the car very shortly after purchasing it, but Fugate did a good job of solving the issue and making it right. It's not about the problem, it's about how you fix it, and they fixed it exactly as well as could be. Jeff also facilitated this and came through with flying colors. So, my thanks go to him. The buying process was pleasant enough. Car is in good shape and runs well. They wanted a reasonable price for it and were willing to negotiate with us. They have called us several times just to check in and see how my wife was liking the car and making sure everything was ok, which is a nice thought. Overall, I would have no problem doing business with these folks again. read more

Just bought a used van here. Jesus Rivera initially worked with us; when we decided to make an offer, we worked with Joe Viola to settle on a price. Both men were professional, courteous and reasonable. We bought the van and took it to another Ford dealership for an independent pre-inspection; even though the van had been inspected by Fugate, it had sat on the Fugate lot for a year (and had been inspected about that long ago) and we wanted a more recent inspection. The other dealer discovered the rear brake pads were too thin and needed replacing. (Everything else checked out great.) We took the van back to Fugate the next day, and Joe immediately worked with the service crew to determine why there was a discrepancy between their records and the new inspection: turned out to be a frozen caliper that had worn down the brake pads over the year. They replaced at no cost the brakes and the calipers that day -- Joe and the service crew worked overtime to get the van fixed so we could pick it up at the end of the day. Although it involved a lot of driving on our part (we live in Seattle), we were pleased with our overall experience. read more

We recently bought a Fod Escape from Enumclaw Ford and we are EXTREMELY HAPPY with the sales team and financing dept. They were very straighfoward and gave us all of the information we needed and requested. I do hope the services moving forward are as good as the buying process we went through. read more

i went there because my car had a recall notice and made my appointment over a month ago, i let them know i'll be needing a loaner car and they told me that was fine, i called them again the day before my appointment to make sure a loaner car would be available and they said yes, i get there the next day and i was early to my appointment, i got into the service department and i was told i was checked in and to go to the waiting room. i waited 30 minutes for someone to grab my keys and info and no one did, i asked someone else and they told me i wasn't even checked in. i asked if i was still getting a loaner car because they guy didn't even know i was requesting one even though i had let them know about it multiple times. she had to check if they even had one available for me. luckily they did but there was scraps of food in the side part of the door! their customer service was the absolute worst. ask so didn't call me when my car was finished?? i had to call myself and figure it out, i feel like that's definitely apart of what they should be doing. read more

STAY AWAY!!! First off went to look at a 2008 GMC Sierra 3500. Sales guy couldn't even figure out that it wasn't a Silverado. Tried working out a better deal over the phone. When he told me that I would need an extra 5k on top of my trade in. He claimed he had told me this the day before. But he made it sound like the 5k was off of my trade in. They obviously need to train Their staff better in explaining things. They also forgot to give me my registration back so I had to drive all the way back to pick that up the next day. read more

Fugate Ford Mazda is a very friendly and welcoming environment. Every time I walk into this dealership, I know that I will always be treated with the respect I deserve. I have trust in all of the employees that work there and know they will do their best to get me all the information that I need. Everyone at Fugate Ford makes me feel like I am part of the family and that I deserve the very best. I walk into this dealership with a state of mind that something good will come out of my trip there, and I always walk out feeling that same way. This dealership is a one of a kind place, and I have yet to find any place like it. I would recommend anyone to this dealership not only to purchase a vehicle, but to visit the other departments they have there. read more

I never give 5 stars. Kurt Kranc did exactly what we didn't expect from an auto salesman, he listened, showed us what met our wants and we went back and bought a vehicle from Kurt. We had a problem right after delivery and Kurt took care of it and we are very happy with our decision. Thanks Kurt! read more

This dealership is by far one of the exceptions when it comes to dealers. For anyone who has ever purchased a car you know how frustrating the whole experience can be. Fugate Ford really does make the car buying experience enjoyable and low stress. I have purchased four cars from this dealer and each time I have felt that I was treated fairly and with respect. Everyone there that I encountered was pleasant and respectful. One person that really deserves to be noticed is Aaron Mayer, this gentleman has been my sales guy for each of my car purchases. Aaron is very laid back with no pressure. He treates you with respect and clearly explains every step in the buying process. Aaron has an outstanding knowledge base of his products and is able to explain all of the features that different models have. I am not an easy person to sell to as I spend a lot of time researching models, test driving, reviewing numbers, thinking some more, asking lots of questions and researching some more. Most sales people will not take this well as they are all about moving units, this is not so with Aaron, he takes a relaxed approach and helps get the information that I need without rushing you. It is because of this that I will continue to buy from him and strongly encourage others to do the same. read more

I leased a Ford C-Max Energi from Fugate Ford in 2015. It was my first new car, and my first lease. Looking back, I now know that a lease was not a good option for me. I drive 80 miles round trip 5 days a week, which translates to a minimum of 25,000 miles per year. But I know what I drive, and I told the salesman, Stan Fornalski, repeatedly that I drive a minimum of 25k miles per year. He never told me a lease wasn't a good option for me. That's okay. Maybe I should've intuited that myself. But I didn't. Instead, I have spent the last three years believing that my overage in miles would be covered because Stan had me purchase a Red Carpet Lease WearCare addendum. I was lead to believe that the extra $750 I paid for this addendum would cover any of the miles over the 15,000 allowed per year. I repeatedly stated my miles driven per year, and I was repeatedly reassured by Stan that the extra miles would be covered and not to worry about it. Today, I found out that I was misled, and that the wearcare addendum does not cover miles at all. Now, my lease is almost up, and I am stuck paying $5-6,000 for my miles overage at .20 per mile. I am in shock. And my car, which was 38k in 2015, less a hybrid rebate of 8,500, will have a residual of 15,377 in 2 months when my lease is up. My car is only worth a max of 11,000 with the miles I have put on it according to the kbb. I am screwed either way, as I will be paying for a car that isn't worth what I have put into it. I was fine with the cost of the lease, but I am horrified with the way I was misled by this dealership in regards to the many miles I put on my cars. I thought I was fine. I am definitely not, and now I am stuck. Don't buy or lease from this dealership. They are shady. They will not hesitate to lie to to you. read more

This place ROCK'S! Everyone here was just great to deal with, from the sale's person, to the manager, to the finance guy! This place was the best place EVER to buy a car from! And when I was introduced to service... Let me tell you, They were ALL on the ball back there!!!!! They welcomed me into a place that made me feel like I was visiting family for the weekend, they informed me about everything from free oil changes (which I took them up on) for LIFE when I go there to get it done, PLUS a no hassle loaner car if I needed it ANY TIME! I cant believe this place, I swear it was the EASIEST I have ever had when buying a car! Just wanted to let you all know that the places over in Kitsap County, Tacoma, or even Seattle have NOTHING on you folk's out there! Thank you all, and I CANT WAIT to use this free oil change for life plan I got there! Thank you everyone!!!! Aaron, Kurt, "Pud" Kevin, Bert, Eric, and Jody!! You all need a HUGE pat on the back!!! Keep up the AWESOME JOB!!!! Tony Gonzales read more

Our company has purchased many hard-working trucks from Fugate Ford over the past twenty years. We have always been very pleased with their attention, friendliness, and willingness to cooperate while making a purchase agreement. This excellent customer service continued after the purchase of each truck - from both the sales staff, particularly Stan Fornalski, and the service staff. This is why we come back again and again for the dependable, well-maintained trucks on which our business relies. read more

I will never purchase a vehicle from fugate ford again! They sold me a f350 6.0 that has had nothing , but problems! I have put thousands into it. I bought it used with 51000 miles along with a warranty. A couple of weeks ago they said they would try to get me into another vehicle. This was a F350 black with the EGR valve taken out dual exhaust and chipped. Just what i need more problems and they don't even know if it will pas emissions, but every two years i was told i could put 300.00 into it and would still get my tabs! HUH So the next truck was a f350 red with the 6.7 motor in it and while taking off from the stop light by safeway in enumclaw it slammed so hard into 2nd gear that the salesman thought we got rearended!! I said no its another POS ford! I walked out! just got my POS ford back after paying 5400 dollars! Remember I already put thousands into it before this on fixes. Do not buy a ford! Do not buy from FUGATE FORD!!!! read more

A good friend of mine bought a 2001 Ford Explorer for about $8,500 and it has about 110,000 miles on it. He also purchased the 2 year insurance on the vehicle for about 2 grand and that added up to over Ten Grand for a 2001 Ford Explorer with over 100,000 miles.. So far he's taken it to the Fugate Ford Shop about 6 times and each times he's got to pay a hundred dollar's. I don't recommend Fugate Ford for anybody!!! The mechanics at Fugate Ford in the shop all have attitudes and are very dis-respectful if you ask any questions or have the simplest concerns.. read more

I totally agree with the previous post...short story, they ripped me off for $500: had it for two days to fix a shorted out wire, what they tried to get me for was another $900 for a couple switches, 3rd tail light which I was able to find online for a total of $140 in parts and all of 20 minutes of labor to replace everything...and I am not all that mechanically inclined. Avoid this place like the plague... read more

My friend called about a used car for sale. We'd seen the ad posted on Craigslist on May 17 titled "2011 FORD ESCAPE HYBRID LIMITED 4X4 11K MILES RARE." Although the car had snow on it in the photo, the ad said "Just arrived and will not last long.... No disappointments or games played." When my friend called, salesman Aaron Mayer (Fugate salesperson of the year for the last 4 years) told him it had just sold for $33K - a high price. He said they have a much cheaper 2008 Mercury Mariner... it's the same car. My friend said no thanks. Now five days later May 22 they've posted the very same Escape Hybrid ad again. Scam alert! It's a bait and switch. Don't trust them any farther than you can throw them. read more

My wife and I recently purchased a Ford Flex from this outstanding dealership and we couldn't be happier with the service we received from their amazing team. Not only were our expectations met but they were exceeded in every way possible. Sparky (our salesman) did everything in his power to give us exactly what we wanted for the price we wanted and he couldn't have done a better job. Not only was Sparky wonderful but the whole Fugate Ford team was exceptional. From the moment we walked in the door they made us feel right at home. Every question I had was answered and every request I had was met. They treat you not like a customer but like family. They are a wonderful group of people and someone I will continue to do business with in the future. I have purchased quite a few other vehicles from many other dealerships but Fugate Ford has surpassed them all. read more

This dealership knows how to treat people...Period! They went above and beyond to help me get into a truck lease that fit my needs and made sure I was comfortable with what I was signing. No high pressure sales gimmicks or hidden costs. It was an absolute pleasure dealing with Kevin, Shane, Susan, and the rest of the Fugate Ford staff. I had visited a few notable truck dealerships around Pierce County before visiting Fugate Ford, and let me tell you, it was refreshing to deal with upfront, honest people who just want to make sure you're satisfied with your purchase. They care about customers first and always, and it shows. Thanks Fugate Ford! read more