By my own admission, I've got to be the biggest fool on the face of the earth. I've threatened to leave Frontier for several years now, and today they pushed me over the edge. At 10:00 AM, 4/12/22, I discovered the cable, from the utility pole across the street, to my house was hanging across the street approximately 10 feet off the ground. I called Frontier, and stayed outside directing traffic around the wire. Today was trash day so I stayed there for a very long time because the trash trucks would not clear the cable unless they were close to the curb on the opposite side of the street. If a Fed Ex or UPS truck were to come down the street they wouldn't clear it either. I told the rep at Frontier it was a safety hazard and he told me I had to call 811 to determine it was their cable and not another companies, and if they came out and it wasn't their cable I'd be charged. I informed him that I pay them for my service and if they didn't come out soon I'd cut the cable to prevent damage to my house or a vehicle. By the way, 811 is for dig alert, not for suspended cables. When I told him I was going to cut the cable and end my service the dumbass transferred me to Customer Retention. The person I spoke with then was very pleasant, put me on hold and was speaking to the same idiot I had previously talked to. She came back online and told me she couldn't make any headway with him either, even telling him she would cancel any fees, just send someone, he said no, he wouldn't do it. She finally called someone else and was told there was a tech in the area and when he was free he would come right over. At 2:00 PM no one had show up. I called Frontier again and spoke with another idiot. I told her three times what the issue was, it was a safety hazard, and I was getting tired of standing in the street and directing traffic. She set me up with an appointment for Thursday, 2 days later, between 1 & 5. I hung up on this dumbass and called the Redondo Beach PD, the dispatcher said she would notify the Fire Dept. Within 10 minutes the FD showed up, put up a ladder, secured the cable with zip ties I provided, and were gone within 15 minutes. Hats off to these guys for their assistance and professionalism. I've just paid my last bill to Frontier. They truly are the worst company I've ever dealt with and their customer service sucks. GOODBYE read more

Several months ago we had to move my wife's father from his house in Long Beach to an assisted living home, and then put his now empty house on the market. Naturally, we had to discontinue his Frontier ISP service at the residence. WHAT A NIGHTMARE for my poor wife: "Whew, every step is torture. I have been trying to close the Verizon/Frontier ISP at Dad's house since January. I sent them the Power of Attorney forms on March 10. I called today to talk to them and close the account with all of the proper information. "I still got a run around," they don't yet have the forms", "they need to talk to dad" [who cannot communicate too well]. I "need to talk to the "Retention" Department (that tells you what they want to do even though it makes no sense)." It finally took a combination of me threatening and being on the brink of tears to actually get someone to close the account." Less than one star?? YES! These monopolies are miserable; nothing new about that. I would bet MONEY that we get another Frontier bill (not closing, either...) read more

If you are within their service area PLEASE DO NOT SIGN UP. I have had nothing but problems from the get go with Frontier, and I will be switching to Spectrum (which may or may not be any better). From the day they were supposed to set up my service (which i stayed home all day for), the technician said they came to the door and no one answered, which was BS because I was in my living room waiting all day. My guess is they didn't feel like setting up my service that day because it was pouring rain. When I spoke to customer service about this they said they would credit my account for the inconvenience, but no credit was ever given and I gave up on getting one about 3 months into my service. Over the course of less than 2 years my package has lost several channels due to "contract negotiations", and yet the price of my package has remained the same. I don't know about you, but when you are getting less, I think you should pay less. Every time I have ever called customer service it has been "we're sorry, but it is what it is." Also when you do decide to cancel, if it is in the middle of a month you paid for they do not prorate the rest of the month at all basically stealing from you. So save the pain and headache and DO NOT SIGN UP WITH FRONTIER!! read more

This is the worst company ever they reschedule my installation 3 times with no reason and when I called all they said was they couldn't help me and they dont let you talk to a manager I would not recommend them to no one this company just dont care about there customer read more

Frontier Internet - Telecommunications Near Me

If I could give negative stars I would because it's been a horrible experience with Frontier. Both the internet and the technicians suck! Had a technician come out here and he was extremely rude and condescending. This internet works in a new way not many are familiar with. Requires the download of an app, constant updates, etc. I was asking the technician questions to make sure I'm using it right and his reply was "You're really making me work for my money today with all these questions huh?" What kind of stupid response is that? It's your job to explain things!!!!! Long story short, he installed it and left. Said to call him if there are any issues because he is responsible for the internet working for the next 2 weeks. I work from home early mornings and my job requires good internet service. The next day 4 minutes into working the internet stops functioning. I restart all the routers and modems and do everything I possibly can to fix the issue. I call customer service and it's a 1 hour+ wait so I end up hanging up. I'm 1 hour out of work at this point and I did everything I possibly can to fix the internet and I'm still not able to do my job. I call the technician as a last resort and he answers the phone extremely aggressive and hostile, screaming that I called too early and woke him up. He offered no help and hung up the phone on me. A couple of minutes later he sends me a petty text message to my personal phone being extremely sarcastic saying "Wow thank you for waking me up so early" he already screamed it to me on the phone! There was no need to send a petty sarcastic text message saying the exact same thing! Extremely unprofessional!!! But I guess he wasn't too tired if he had the energy to send a stupid text message afterwards. Never experienced this type of disrespectful behavior from a company. I lost the entire day of work because the internet would not connect to my laptop and I had no help from Frontier whatsoever in fixing the issue. The internet does not work properly on my smart tv either. If you're considering this internet good luck when you have an internet issue. Especially in the morning because the lazy incompetent technicians don't get up until 12 PM+ and you'll be waiting hours on the phone before a customer service representative answers your call. I've had Spectrum in the past and they actually work 24/7 and technicians have been at my home as early as 7 AM fixing issues. So I naturally expected similar service from Frontier but apparently not. Found that out the hard way with the unnecessary side of attitude I received. You can't count on them for anything!! Tired of Frontier's terrible service and loud mouth unprofessional technicians. By the way, if you want to cancel it's also a $50 cancellation fee. So now I have to pay a month's worth of internet that doesn't work on my device, the installation fee, and now a cancellation fee too? Absolutely ridiculous!! read more

this was the top of all worse service of humankind I upgraded my WIFI from 75/75 to 500/500. and I could not tell the difference and have a dead spot, WIFI still drop off during my meeting. I called support, I asked the the 1st lady "what is my WIFI speed right now on my service" the answer was" What did you pay for is what you are getting" and the call disconnected. the 2nd call was answered by Dominnico, He insisted to educate me how WIFI and internet works, and insisted the problem came from house, did not want to provide any solutions. only if I agreed with him. which I did not. I kept asking him that router I have been using for more than 10 years and time to update it. The solutions Dominnico provided me were: 1. I SHOULD BUY MY OWN ROUTER, because all companies don't provide proper routers. 2. I need to contact Microsoft The computer manufactory to resolve the issue. other than that no solutions from him, because I did not understand how WIFI and Internet works. and I am a network engineer. Finally, after I insisted to speak with customer services and got some response, after re transfer back to Tech support and reset and tested my Router and the fining was "I NEED A NEW ROUTER" this was the solution after 1hour and 30 minutes with "FRONTIER PROFFISIONAL TECH" Which company would riley people like this to support the company and help to maintain customer bases. read more

I did not choose this service it was purchased from Verizon who I had no issues. During the change many years ago I was without service stayed home 4 times waiting for the service call was told they were on the way never arrived . With any takeover there are glitches and I understand and was compensated. Being a 8 years customer my bill increased over $30.00 this year for same service . I three times changed the services to get the bill down (I was told the promotion was over ) . All 3 calls did not get put in effect .During one of the call I was told I would be given a upgrade due being a long time customer . Today spoke with supervisor not much help I was lied to about the free upgrade they no longer offer the previous internet speed . Also she was unable to honor the past quotes from the 3 previous employees . I am changing providers it's a competitive world I can get more for 50 less , so I'm told .I will repost when change is in effect and let you know . read more

They charges a lot of fee! Don't choose them if you have choice. Here are all the additional fee except the FIOS internet fee: HSI Installment billing:$75, ($25/monthly for three month) Equipment Delivery and Handling Fee $9.99 (one time fee) Wifi Router $10 monthly fee When you cancel the service, they charge you too. Residential Broadband Processing Fee $9.99 (one time fee) Terrible customer service. They will never waive your fee. They like to put you on hold and transfer you back to the automatic phone line. It happened to me few times. They raise the internet price without notifying you, and your bill will be more and more. read more

Internet would constantly go out. In the year I had the service I needed to get a tech out 3 times. The internet would drop about once a month for several days on top of constantly being slow. When I finally cancelled my service because it was so bad they billed me an extra month I didn't even use and blamed it on ToS. One of the worst companies I've ever dealt with. NEVER use them. read more

I have been with them since they were Verizon. No problems. Recently, I upgraded my Internet Speed to 500/500. They sent me a Router. I called Billing and asked to return the Router because I don't like the extra $10 on my Bill. They said OK, we'll send you a Box with UPS Label. I was understanding that the Charge would be removed after they receive the Router. I use my own Router. A week later, I see that they received the Router, and I call in to confirm that the Charge to be removed. The Rep said nope. Charge stays. I ask for a Supervisor and the Dude tells me that the Charge will stay. Him: "So that we can troubleshoot Internet problems" Me: "But you told me earlier that you are unable to troubleshoot my connection if I use my own Router?" Him: "That is correct, we cannot check your connection if you use your own Router" Me: " Ok, then remove the Charge, I AM using my own Router" Him: "Nope, we need the $10 to troubleshoot your connection if you have a problem" Me: "Wtf?" Him: " Company policy" Me: " Dude, I will start a Sh!t-storm on the Internet, you will be sorry" Him: "Company policy" I hang up with him, very frustrated. Will post this here, then on Google, Yelp, my own Website, around the World. I run my own Business here and I do need the Speed, but this penny pinching company is really getting on my Nerves. Frontier lost Millions of Users just in the last Year, in some states it already sold to some other Communication company. Their Stocks are in a free-fall, I see them gone in less than a year. RIP Frontier. read more

I bought several items from this store and almost everything was faulty . The recliner I bought lasted maybe 4 months . I wouldn't shop there if I were you read more

I have no idea why so many bad reviews appear on this site...maybe because that's the only time people write stuff on these places - just to complain. But I've had Frontier service for my internet service for, I don't know, 10 years maybe? Whenever they put in the FIOS service anyway - however long that's been. In all that time, I've had not one complaint. My service runs flawlessly. It's never gone down any time I needed it, and it's always there whenever I do need it - day, night, middle of the night -- seriously, whenever. It consistently has been available for me, the speed is awesome, I couldn't ask for better or faster speed, and the quality is pretty perfect. I can't advise on customer service, like when you have a problem and need to talk to somebody, cause I've never had a problem so I didn't need to talk to anybody. I had to work from home for the Department of Justice during Covid, and there was never not even one tick of downtime due to service. Pretty impressive as far as I'm concerned! I'll just say I'm really grateful and super happy with this service. Companies and service like this run few and far between, and I'm so happy and consider myself tremendously blessed to be a customer. Thank you so much to all of you at Frontier who work so hard and diligently and knowledgeably and astutely to serve your customers to the best of your ability that culminates into such suburb care. You have one customer that appreciates you more than you can ever know. Susan read more

Update 7/16/22 Just saw business owners response. Hey guess what, updating my marketing information might be important to YOU. What I care about is technical support. How about you prioritise the CUSTOMER's needs over your own. Updating my contact details is NOT MY priority. 12 q&a's later and not one of those was to ask what my problem was is a joke for "Technical Support". As I said, I gave up and spent the time I saved fixing my own problem. Maybe that was your plan? read more

Everything was great until I put a new router provided by frontier. Then everything went down hill. Zoom and google meet quality were blurry, the tv quality was shit and WiFi was weak. I had the ridiculous idea that you could help me. Wow. Was I wrong. For 130 dollars I want more than blurry internet . I spent two hours texting w some person who finally sent some one. I had to beg to get someone. This lazy moron of a service technician and his boss said the lack of clarity and fuzziness was due to my devices. Really? It worked before I switched out the router you sent me. How dare you tell me my new Mac and notebook and tv are the problem! The technician had an Idgaf attitude and his boss was along the same line. Beyond rude. They said there's nothing we can do. It was my fault m. You made no effort except to switch out the router. I said is it the phone line connection? No. Is there anything you can do. Nope. Well you know what Frontier? There is something I can do. I'm quitting your sub par joke of a service. Do yourself a huge favor. Stay the F away from this company. read more

Waited on hold for 30 minutes after being transferred to get the box on the outside of the house moved after Frontier didn't show up when they were supposed to last week. I was on hold for an hour for that. Then I'm told that the guy who answered couldn't help me and I needed to talk to customer service again...they were the ones that initially transferred me. Garbage customer service and smug employees. Mind you I was not rude while speaking with them. I hung up after the rep told me to hardwire something to Ethernet after I told him twice that I don't have a laptop with an Ethernet port. No wireless speeds guaranteed? Shopping for new service I guess. Update: Called again to request the same service (moving exterior box to a new location) and got a very pleasant person on the phone. Seems he actually values his job and was very helpful. Service technician should be here today to take care of the work. 1 star to 3 star. read more

Don't ever go to this location as it is not open to the public. Be very careful when talking to a rep on the phone. I have learned that not all reps are equal when I was recently sent to this location. Some really know their stuff and others are just trying to make up solutions so they can get you off the line (these are usually the ones that sounds super polite - and you will sense their bad acting skills). read more

During a call to ask about their services they kept asking marketing related questions to gather more information about me. That's pretty unfriendly. I ended the call when the asked for my date of birth/social security number. I'm not willing to trust a company that is so invasive. read more

If I could give them a zero, I would. Whoever wrote the only positive reviews are clearly someone from the company. I have spent years with this company and not only is the internet constantly down, their repair time is atrocious and their customer service is terrible both by phone and on the chat. My internet has been down for over one week. A technician was suppose to show up today and not only did he not show up, they reported that they came and fixed it. I've been on hold to speak to a manager for an hour now giving me plenty of time to write this review. After today, I will be switching companies, read more

Honestly the two gentlemen driving this vehicle should have there licenses taken away and should be unable to drive a company vehicle. I was driving home in the middle lane when this vehicle , had almost almost smashed my car without any disregard. They were not paying attention and if I wasn't as alert as I was it would've been a major collision with as aggressive and fast and he had pushed me out of my lane. DISAPPOINTING FRONTIER. read more

Frontier Internet - Telecommunications Near Me

Piece of shit company with terrible service. They do not value customer service and the Union and technicians are terrible. I was without internet for over two weeks. Unacceptable for remote work. No urgency with this company. read more

If you are moving to the Uptown Whittier area go with any other provider. I have been without service for three days now. Frontier said it was an issue with my personal service and the next available tech was on a Tuesday, I called them on a Saturday! The following day, Sunday, still without internet, frontier discovered it was an area outage, a whole 24 hours later. Now, today is Monday and the internet is still not fixed. I reached out to customer service rep, Norie, and had to ask several times if there was a tech onsite and working on the problem. Norie, avoided the question. Meaning there is no tech working on this since Saturday, today is Monday!!! She then assured me there is team working on it but I'm skeptical. I work from home and since my service is out I have no way to work. This outage has cost me money and time. Frontier has done absolutely nothing to remedy this issue in three days. THIS IS NOT THE FIRST TIME!!! This is not acceptable. I strongly suggest finding another provider. read more

I'm happy to add another "1-star, wish there were a negative star" rating. I did not see my wifi on any of my devices after a momentary power outage on 09/20/21. This was a significant disruption for me as I am working remotely and rely on my work laptop to be connected via wifi. First person I talked to at 0936 (Samantha) was, actually supportive. She tried to troubleshoot but couldn't solve my issue. I distinctly remember a conversation about scheduling a technician to come out that day, because she asked when I would be home. She told me I would receive a call within the next 30 minutes. I waited until 1218 and then called again and talked to Bob. The only thing he offered was that there was a ticket open for advance technical support to call me back asap to troubleshoot (not to come onsite). Still with no connection at 7:26 pm, I called and talked to Casey who also had no information to provide. 09/21/21 0733 I got a text out of the blue that my service appt has been 'changed' to 09/23/21 between 8-12 am (horrible automation since I never received a message confirming an appointment). On 09/23/21 at 1230 (after my 4h window, and having not received ANY communication) I called and talked to Andy who indicated my ticket was resolved and had been closed. WHAT? Fact: Frontier closed my ticket without 1)confirming that I was back up and running and 2) notifying me. Andy transferred me to Robert, but Robert is in the DSL department and couldn't help with my wifi since I have FIOS. Robert transferred me to Jesus in the fiberoptic department and he actually took the time and was able to help resolve my issue. Regardless that the issue finally got resolved over the phone. I was without wifi for 3.5 days. I lost several hours of work due to connection issues and figuring out workarounds. I wonder how the people at Frontier would like it if they lost several hours of work? Customers are often bound to only one company because that's who serves the geographic area, so it's doubtful that these 1-star reviews mean anything to Frontier's business. I will though recommend to anyone with a choice to not use Frontier due to such poor customer service. read more

Needed to return my equipment since I canceled the service, so thought I can just drop off the equipment at the local store or service provider. Turns out this place is place is permanently closed. read more

I have been using Frontier since 2019. In that time, there have been two outages which only lasted until the next day. No internet about 4 times but back on track within an hour. Customer service has aways exercised patience, courtesy and always, always had my problem solved or explained. They are more reasonably priced than other places when doing a price comparison. There are going to times in our lives where things go awry, I, myself have to remind myself of this and learn patience also, and the customer service never once had a condescending tone or lectured me. Probably because they can understand the frustrations. Unlike other customer service reps who are younger and take everything personally and then spend 10 minutes of your time lecturing on being polite. Sometimes I can't be polite because I have been given a run around for days but I am not swearing, the customer rep should not be answering phones if she can't deal with people who are not in a happy mood. Instead of lecturing someone about social etiquette give the customer something to be happy about. Usually, an angry customer is unhappy with the product and service and to top it off, we are in bad times where the customer is being cheated, and cheated again by inferior products and all basic necessities are through the roof prices so we will be polite and happy when we are satisfied customers, And I have been very satisfied with Frontier. read more

Do not rely on this company. I was given a window of between 1:00 and 5:00 PM for a service visit and told that I would be notified in advance when the visit was imminent. I received a text message at 10::59 AM Informing me that the technician had been dispatched. I called for clarification as to whether he or she would be going to other appointments first or was already coming to my house two or more hours early. I was unable to receive a definitive answer to this question. The representative couldn't even tell me the color of the technician's truck and had no way of reaching him or her to request that I be called. I had planned my day around the afternoon visit and now had to completely revamp my schedule without even knowing whether such modification was necessary. read more

I would never recommend Frontier after having my internet go down on my business. We called and informed them immediately and they sent a technician out the following day only to inform us that someone else had to come out and do unground cable repair. Well after a week and a "No Show" of assistance or a follow up from Frontier We were done with FRONTIER by this point and changed over to a more reliable and professional carrier, like what I have at home read more

The worst customer service I have ever experienced. If that's not enough they will send you random bills for stuff you don't even have after you decide to cancel. They want $100 for a router their own employee took. Luckily we came across T-Mobile new hot spot. 0 stars is more like it. read more

Wifi fiber optic sucks dosen't give you your service that you pay for they lie...very bad service

I scheduled service to be turned on, was offered 1000mbps for $89. Had my credit check, card on file for auto pay and email confirmation with my order number. They never came, and when I reached out they told me that they don't offer 1000mbps at my location only 50mbps and that is likely why they canceled the order. But nobody bothered to call me or email me at all! I am just left without service and now the offer of service that is 20 times slower is the offer for only $20 less a month?!?! WOW read more

I have never disliked any company as much as Frontier. They sent bills to the wrong address. I lost my accountant so they shut off my internet. I quickly paid the bill, requested they change the address(they didn't) and I put in automatic payments. The internet shut of the next month... They didn't update the address and their automatic payment didn't work. I now owe $360 for reconnecting my service, this isn't what I owe, this is just the penalty. Unreal. I already canceled all my other businesses using Frontier. I'm currently purchasing billboard space around LA to make sure no one chooses Frontier. Oh and the real reason I'm angry is because they insulted me over and over when I was just trying to pay my bill on the phone. Once she realized my situation she said she cut the fee down and transferred me to collections to lower it more. I was on the phone for an hour. They put me on hold for 10 minutes and then some random lady picks up the phone to start the conversation over from scratch. As an update it only cost me $3,600 to get the billboards around their headquarters. With that sort of rate I should be able to get a lot more in LA. read more

The worst decision my family made was changing from Spectrum to Frontier. Don't get me wrong: Spectrum blew. But Frontier is even worse. Their sales pitch is the very definition of a Bait and Switch. The range is 1 foot. You can't connect on any other devices in your home other than the one they install. And it's supremely difficult to connect to live tv. Frontier is an arrogant corporate predator that despises the very consumers that feed it. read more

I wanted to switch from Spectrum to Frontier for my internet service. I called their company and made an appointment for today to have my Frontier fiber optic internet service installed. The installer showed up and was extremely rude from the start. He never introduced himself and immediately asked me if I had gotten permission from my neighbor to gain access to their back yard so he could pull the fiber optic line from their electrical pole into my yard. I explained to him that I was never made aware that I was to do that nor do I know my neighbor well enough to ask. He then had me show him where I wanted to have my line installed into my house. I showed him where the old Spectrum line was and asked if it could be installed in the exact same place. He immediately told me that he can't touch their line and advised me that I had to call them first to remove their line before he could install the new line. I told him once again that Frontier never advised me to do that and that I had already called Spectrum to cancel my service and all they wanted back was their modem. At this point, I could tell that this guy was in a bad mood and was doing everything he could to get out of installing my internet. I confronted him about his attitude and told him that if he doesn't like his job, don't take it out on the customer. I then explained to him that I was going to call Frontier and file a complaint against him and cancel my service with Frontier. He immediately changed his attitude and miraculously stated that he would be able to do the job exactly as I had asked. At this point I didn't trust that I would be getting the best service and if this was the start of my experience with frontier, what was the future going to hold moving forward. I advised the installer that due to his attitude, I was going to cancel the install and file a complaint against him while canceling my service with Frontier. Without saying a word, he got in his vehicle and drove off. I called Frontier's customer service and explained what had happened. They could care less and just asked if I wanted to cancel my service completely. Obviously, they must have so many customers, I didn't seem to matter. When I asked to file a complaint against the installer the woman said that she would take the information but then before I could give her any, she hung up on me. This should be a huge warning to anyone considering Frontier as their provider. I will never use Frontier for anything and will make sure to advise all of my friends and family to do the same. read more

Stay far away from Frontier Internet. First of all, they slept my name wrong off the bat and refused to change it. My boyfriend and I moved into our first apartment and we went with frontier for Internet. They came out here and set up our Internet and left and said that our Internet should be up and running now. Well, come to find out, it didn't work at all and for a month and a half my boyfriend and I had no Internet at all and I had been in a battle with frontier over the phone to get someone out here to fix the issue and they said they don't send people out once the Internet has been set up at our house. They charged me two bills even though I had no Internet. After weeks and weeks of battling with frontier come to find out they never even turned on my Internet when they came out here initially in the first place. I've been trying to request anI've been trying to request a refund for weeks and it has been such a battle because why did I pay $77+ a month if they don't even turn on my internet in the first place? I have been in a battle with them since beginning of June and we are in August now and I'm still having to deal with them. Multiple people that I talked over the phone over the past few weeks have been nothing but rude, one lady over the phone told me she couldn't help me so she gave me some number to call about a refund and it was some random number and she hung up on me. Now they're trying to charge me for five eeros and I only had three given to me. Last time I called they said there is no documentation of any of this on my frontier account. Frontier is a horrible and should not even have a business. They are so unprofessional and good luck because if you have any issue whatsoever with their service, good luck getting someone out to you because they say they don't send anyone out for anything pretty much once your Internet has been set up. I ended up going with spectrum and other than having one outage. I have no problems with spectrum and they send out people if you need any help or questions setting up your Internet. Stay far far away from frontier! read more

I have complained to consumer affairs California FTC and the FCC all they have said is that they've given me one month's worth of friends which I still haven't seen and it's been almost 2 months it's been almost 4 months since I've had Internet Internet outages every single day it's hard to watch TV it's hard to get to telephone service and says all internet they've come out three times technicians three times three different routers they replace a fiber optic OTC box outside twice already and all that can tell me is nothing why don't you frontier communications get your head out of your ass and give a you know what about your current customers I've been a customer of yours for more than 5 years ever since you guys bought out Verizon I'm here in the la Puente area please do something about the problems read more

I had a problem with the Wi-Fi since the minute I got it. They also never buried the Wi-Fi cable. It is still out in the driveway to this day. I paid $190 for two months of not good Wi-Fi! The two times I called to cancel they tried to fix it but it still didn't work. The third time I called to get it removed they tried to do it again. Then I said I just wanted to get it removed and they said I had to pay an additional $59. So I paid for really bad service and $59 to cancel. Overall, I do not recommend. I feel like they were of no help and just kept taking my money knowing I had not properly working Wi-F! If you want to give your money to a company that doesn't care and just wants money then this is the one for you. The should've at least waived the $59 fee for the cancellation! Im still on hold with tech support to ask them to pick up the wires outside our home. read more

They have more excuses than someone going to jail, they canceled an appointment without notifying the house hold that is uncalled for. Technical support has their hands tied because dispatch keeps giving them the runaround. I am seriously thinking of going elsewhere for my cable and internet service. Too bad they don't offer a less than one star rating. read more

If I could give a rating of negative 5 stars I most certainly would! I have been a long time customer of frontier communications. Actually started out as Verizon. My equipment is Verizon. The remote control for the cable box has now failed after all these years (keep in mind that I have been paying a monthly rental fee for this equipment). Now frontier who took over Verizon wants to charge me to replace the defective remote control that I have been paying rent on for the last 7 years (approximately). Tech department and customer service will not do nothing for me, including the supervisors! I told them that I will cancel their service and go with another cable provider. Their response was, we are sorry to see you go and you feel that way, but it's COMPANY POLICY, we charge for replacement equipment defective or not. Frank read more

My community has a contract with them so I'm stuck. Most of my smart connected devices randomly disconnect from the internet randomly. Fun times. Customer service won't help. The comment from FrontierTV below is comical no response are without a horrible wait time read more

The absolute WORST Customer Service, Service, everything about it is awful. After having an ongoing issue with one of our boxes for over 6 months, being sent multiple new boxes and several tech visits (the last tech didn't bother showing up or calling) the box still doesn't work. No one seems to know or care what is going on in any regard. Absolutely unacceptable. read more

My home phone lines are dead. A service tech came out. His truck broke down and had to be towed. Between his trying to fix my 2 indoor lines and his truck being towed it was a 5 hour process. My phones still are DEAD! I called back and someone is trying to fix it this afternoon. I don't hold out any hope and will have to switch to another phone system. read more