The price is good, customer service is responsive BUT I was being charged $6.00 monthly for security malware that 1. I did not order and 2. Someone decided to add that additional product to my account WITHOUT NOTIFYING ME. So I'm definitely upset. It has been corrected so I advise frontier customers to review their billing. Maybe I'll review them again after some time has passed read more

I hate Frontier Cable! They give Horrible unheard of Customer Service! My Cable & Wifi was out 7 days before someone came out to fix it. Totally unacceptable! Then they had the nerve to make me waite on the phone for one hour after transferring me around like 5 times. They didnt want to credit the 7 days without service or credit me the movie I purchased after there equipment malfunctioned ! I can hardly believe the Audacity of these rude and unapologetic people! read more

Called and got helped. All although iv was on hold for a while. I finally got helped and fixed it. Ryan from West Virginia resolved it. Thank you ! read more

UPDATE:To Frontiers credit,, they have followed up with us and worked to resolve the issue. I hope this service continues for all. Working with this company has been a nightmare. We switched services and notified the company well in advance. We started to get notices of overdue bills even after cancellation of auto payments. Every call later, -several per month - they went on about our need for a PIN number. They acknowledged the info they had on our account had been INCORRECTLY entered from their end! Every promise to send us info to rectify the PIN number situation, there was no follow through , or the info sent for a new PIN number was useless. NONE of the calls were documented on their side. BTW,we never received this PIN number or bills when Frontier took over from Verizon, but they were fully capable of finding a way to get paid automatically from an "unidentifiable customer". This is a disgrace and likely a tactic to just wear people down. All these reviews reinforce this disgraceful business operation .We will be reporting this to the Frontier CEO, Board, the BBB and ALL consumer protection reporters. read more

One star because it will allow me to write this review. One * has a meaning as the horrible service; I gave this company one week to see if the service would improve at this window of time. And customer service the worst ever when one tries to ask a question, the man was answering with attitude tone. Frontier have trained people to avoid answering questions to unsatisfied customers, and this company wants to make money by charging fees for canceling terrible service and for returning equipment. NO WAY JOSE, I will return the equipment at the closest store no matter what they have said about special scans that only UPS handles. JEJE! I am not going to pay any money to return the equipment read more

My mom was supposed to get het internet installed this last week on Jan 6 2022 and they called said they couldn't be there on the 6th but they would be there on the 7th. They then never showed up and didn't bother to call her till the 12th and say we have to reschedule and sorry the only opening we have is jan 18th. She has something on that day so they are "supposed" to show up to install the internet on the 19th now. Unbelievable that the other people who were scheduled AFTER my mom are now going to be getting their install before her and they just don't care. Horrible customer service its like as soon as they get the signature to do the service God help you actually getting "service" from someone. What a joke i told her to cancel the instal. read more

Worst company I've ever dealt with!!! This company will go out of business soon. Horrible service and customer service... I haven't met a person yet that doesn't have multiple complaints and disputes against them. They charged me $180 for service that never worked.. I disputed it but it seems they'll fight for every penny they can get. And it takes forever to get a supervisor.. I was polite but still hung up on over 10 times trying to resolve it. Wish I knew this before I tried them... read more

They don't even deserve a one star. Called to get help with my internet service and well... they couldn't access the account cause I didn't have my PIN number. I could provide them with a birth date, social security, address BUT NOPE, they wanted that stupid pin. Mind you I was informed that the DOB or social is not in the account?? So then how would you validate the customer... oh yes, the stupid pin ppl can easily lose or forget. I decided to cancel my service since it's shitty and after 40 minutes of being on hold and transferred around, I was transferred to a supervisor who pretty much was a joke and worthless. I'm to wait 1.5 weeks for the forms with the stupid Pin to arrive and then I can call and they can help me with my issue. In the meantime, they're still going to charge me for services I'm not receiving. And my child has to find another way to do his distance learning. Great job Verizon l, now known as Frontier. read more

I signed up for Frontier FiOS through my apartment's Frontier rep. He promised me that I wouldn't be charged for a wifi router as I already own one. The tech comes and forced me to take the router. He claimed "the reps always lie. I'm obligated to hand you this router. Even if you never take it out of the box you still have to take it." Why? This company insists on charging you for a product you don't need. I'm also being charged an extra $25/month for an "HSI Installment Billing" which the rep never mentioned. I am trying to get these fees reversed but I am not hopeful. Part of me is seriously considering going without internet out of pure spite. read more

Over 2 years ago I opened my business and decided to go with Frontier for my internet and 3 phone lines. I was told over the phone that my monthly service would be around $180 plus tax. So, I figured..ok, with tax it would be around $220. It turned out to be around $350 and sometimes $400 per month. I contacted their customer service and was told be a female rep "$180 plus tax and we don't control the tax!" I was so upset and asked her "you charged me almost 50% tax" and the lady went quiet!. I was devastated. Business was new and my location at that time could not provide Spectrum service for some reason. I was stuck with Frontier for over a year and half. It was a lie, a rip off and soon later I found from their new rep that they had lost a lot of customers because they f*** them up like they did to me. Thank you Frontier for really f*** me up and rest in peace you will never get my service again! read more

Frontier cable is basically spectrum cable which is the worst most unreliable and expensive company spectrum and frontier are connected. They're both a big rip off !Fiber optic or regular cable either way they charge double what they should. Greedy company read more

Big ZERO star. If there waa an option I would even give negative stars......Customer service is nasty....Even after buying the router from them, they charged me router rental fee of $10 every month. Every couple of month I would call to get my money back & then they refund $10 on next months bill...This went on for 14 months after I bought the router. Worst service ever.....Speed was ok bu customer service & billing is a mess...They have ways to cheat & charge money so keep an eye on your monthly bill....This one time one of the customer service rep was yelling at me & telling me to check my bill....That as***** should be fired right away. When I got the service I was told no contracts.....I didnt sign any paperwork....When I called them to disconnect my service, the rep said I have a 2 year contact.....I said that is straight up lie...also that I havent signed anything....I said prove it, where is the paperwork & then He said I can't do anything about it. Then I asked for his supervisor....he put me on 40 min hold & hang up. I called again & asked for supervisor, this new rep was good & I was transferred, she was persistent to charge me for contact & cancellation but I kept on saying prove it....after some back & forth She did something to waive the contract (ofcourse there wasnt one ever). On my last bill they charged me full amount & next bill after that was $-20 negative, because they owe me the router rental fees for last 2 months, kept on calling after disconnecting, I was told I will get a -20 prepaid card for the overbilled amount & it will take 90 days to get that in mail. Lame...somebody needs to sue them....Morons....overcharge people for their mistake & use their money for months before returning. Scammers! So the company's response below is lame......why the heck your customer service reps selling the service verbally tell clients there is no contract for your service....this is staright up lie....poor customer service in a nutshell read more

If you are thinking about TV and internet service and you have options, make Frontier your last choice. Their customer service is absolutely horrible. My mom and dad passed away and all I was trying to do was change the name on the account so I could pay the bill. No condolences and they had to mail me a PIN number in the mail before I could do anything. Half way through the call the guy said it would be easier if I just talk to your mom or dad. .... guess what? Yep I lost it. F Frontier Communications.... read more

I am leaving this review for Frontier Communications for service in Hemet, CA. The internet speed is supposed to be 500/500 that's what I am paying for. It is 54/47 on one computer and 12.45/10 on another. Apparently the router was placed in the wrong place and there are two walls and a lot of wiring between the computers and the router. This significantly lowers the internet speed. When I called to talk about this the Frontier employee tried to blame me for this. She said the installer wouldn't know anything about the walls and wiring affecting the speed. Really? I asked if the router could be relocated and was told yes it could be and there would be a service charge. I should pay a service charge for their incompetence? I cancelled the service. read more

I pay 70 for 50/50. When I called the retention line , they gave me the option of a one time charge of 85 to upgrade to the next highest speed and spent 73 per month. I said no to that so then they offered to give me loyalty pricing. Except i was left on hold and no one ever came back. read more

If you have other choices in your area, please don't get Frontier service. It is truly the worst company in the United States. Frontier communications is not an honest company. I was quoted $35 a month when I signed up. The technician who came to install the system knew it was not going to work in my area, he put a DSL in my house without telling me. Right away it didn't work at all. The second day I called to cancel, the customer service guy saw it and agreed to cancel with no charge and no fees. He even gave me a confirmation number just in case I get burned by his company. A week later I received a bill of $128.41, I called the customer service again, I was confirmed for the second time that it was cancelled without any charges or fees. However, the second bill came with a $3.88 discount for $124.53. I called customer service for the third time. She said she saw the notes and confirmation number from the first customer service. She saw the service was cancelled the same day it was installed. She put me on hold for a long time then told me that Frontier's policy is you pay the first bill no matter what , even though there is a 30 day satisfaction guaranty policy. I hope you don't go through what I went through. read more

Another complaint against this BS company. I chat online so I don't cuss them out. My battery went out in the Verizon FiOS box and I was asking where I could purchase a new one. She gave me a link and it didn't work. Then she said I could purchase them anywhere that sells batteries. Like I was the stupid one. I asked her specifically which store because the were all online only. She said she would transfer me to customer service. I don't know why I even bother asking them for help. read more

frontier sucks so bad. i canceled my services it so happened, on the same day a new bill generated for the following month. they are charging me for the following month even if i terminated my services because i terminated it on the day a new bill generated. this company sucks big time. do not do business with them or you will regret it. their internet service sucks, and the company sucks. read more

Worst experience ever I have had with the company of this type. I requested to upgrade my Internet service to a faster speed, and they scheduled a service appointment for a week and a half in the future. On the day of the appointment they canceled it without notifying me. When I asked for the installation to be completed they said we can do it in another week and a half. Now I have no way to work from home and this company is terrible service. I would give zero stars if it is possible. read more

Worst company ever! This company is literally a joke. I had them for only a couple of months couldn't even get a decent technician out when they did come out they had a bad attitude. They have no respect especially when speaking to a female if my husband was here I know damn well they wouldn't speak to him the way they spoke to me . They are rude and have no integrity. Cancel my service immediately. Now I have solicitors coming to my door. They bang on my door I've asked them not to come several times even when I shut the door a girl continues to bang on my door. Next time I'll just call the police. I don't know how they stay in business go with Spectrum! read more

All I can say is Frontier offers crappy services. Their WiFi internet sucks. If you can get services from another carrier, do it. I don't recommend this company to anyone. I gave it one star to represent poor service. I'd really like to give it a negative number. read more

I just found out when you cancel your services before billing cycle you still get charged for the entire month. It does not get prorated which is horrible and no one informed me of this when I cancelled. Basically my billing cycle starts the first of the month and ends the last day of the month. I cancelled my service July 10 and I'm still being charged for the entire month of July so total of $179. read more

This company has provided one of the worst customer experiences I've ever had. My parents made the mistake of signing up for internet service with this company. Not only did their internet service not work reliably, it was the most expensive service. My parents are retired and living on social security so we decided to change providers. We signed up with another company and asked frontier to disconnect. Aside from their ridiculous policy of not pro-rating (which means you will have to pay for a whole month more even though you don't have the service),they failed to tell us that my parents had phone AND internet service. So the phone service was gone. Since that day I have called frontier at least 10 times just to get the phone service restored. In these calls I've had the displeasure of speaking to many reps, repeating my request time after time, and getting disappointed time after time for frontier's failure to address my request. I don't think this is rocket science. Yet there seems to be no hope and no light at the end of the tunnel. All I need is for the phone service to be turned on Long enough for the new provider to take effect. PLEASE HELP read more

Do not use Frontier, terrible customer service, they don't tell you the true when I cancel my service the never mention I still will get bill for entire month of service, even I cancelled my service on beginning of the billing cycle. read more

Avoid these clowns at all costs. Their internet service crashes continuously and all their service reps do is lie and deflect if and when you are finally able to get someone on the phone. read more

Frontier communications is the worst cable service I've used. The reps are not knowledgeable. I spent 7 hours over the course of 5 days trying to get my service restored after they changed my package in error to no avail. I was supposed to have a technician come out and they didn't nor did I get a call regarding them not showing up. Absolutely horrible service. catdim-hyKhub-5xeczy read more

Please do not believe that the promotion letter they mail to you house. The letter or the flyer stating that they will give you an appreciation visa card for $100 once you sign up or switch to their service. That's not true, they just keep telling you to wait for the 90 days service and payment completed. After completed the above condition then they will tell you that they can't found a gift catd code on your order so IT IS A TRAP!!! Please don't sign up and sereach to their service..... read more

Lowest rating available!! Don't use frontier non-communications service! We ordered another cable box for our new tv, and asked for an appointment with an installer, which was $75. We ok'd that and got an appt. When the appt time came and went, we called to find out what happened, they said "somebody" changed the order to a self-installed box that arrives 3 days later. Without even bothering to let us know the appt was cancelled! When we asked for a supervisor, they said they were all busy on other customer calls! I wonder why????? We're switching as soon as we can to a different tv, internet, and phone service $#@%& read more

Wish I could give 0 stars. I've tried downgrading my service and I see they never make the change when I get my bill. Then when I call they hang up or "disconnect". Horrible internet connection too. read more

I wish I could give a BIG FAT ZERO. This company is a scam. We ordered internet service because they told us it would be as fast if not faster than Spectrum. After signing up they told us we have to "self install" the internet due to COVID because they can't send a technician. We were fine with that but after having complications and being unable to set it up we requested a tech to come out. Took him a week to show up and when he did he couldn't come in to the house and was giving direction through the window. Before he even started he told us that Frontier doesn't even work in our neighborhood and he left. We Immediately cancelled and they still charged us for a whole month even though service was never even connected!!! Such scam artists. They scam people on their products and then stick them with stupid fees and "policies" even for people that never even started their service. Went all the way up the chain and they still refuse to reverse their BS and even tried sending us to collections over $51 bucks. Stay away they are by FAR the WORST!! read more

Internet keeps going out this is the 7-8th time it has went out in a span of 3 months, I called to get this issue resolved there is no way for me to get in contact with technical support i even tried to online chat and their website is not working either. I signed up for frontier to expect the fastest internet because I did ask for Fiber Optic then they tel me because of the time we are in we cannot provide you with the full service of fiber optic if you cannot fully provide this service even though I asked for this then let a customer know before they pay for the service. I've never had any issues like this with my previous provider. For some reason everytime I called in the past to cancel my account and I tell the operator to get a call back to cancel my account I get no call back at all. read more

This has got to be the biggest joke for internet... they suck .. been with them for 2 yrs. internet weak can't be one 2 devices at same time. They come out to fix it and make it worst.. they hang up on u and never return ur call. Say they credit ur account but never do. Say there is no record of ur complaints and the prices keep going up . I pay 78.00 a month for nothing. So if u want to waste ur money go to frontier if not go anywhere else but here.. read more

worst customer service ever called 4 times and all four times got the run around.customer service is a joke.techintion never showed up for my upgrade now I have to call again.Im asking for a supervisor this time.If not I'm canceling every service i have with Frontier. read more

Literally, all around, the worst service I have received in my life! I don't usually write bad reveiws, but consumers must be worned! I initially decided to get frontier internet services, because of the price. Well I guess you really do get what you pay for, because I was unable to even stream a youtube video. I called and spoke to a tech to see if anything could be done to fix the issue. He ran a full diagnostic only to find out that the connection in my region was terrible and would only work properlly if I plugged my device into the router. Wow. I wish that this had been explained before I had it installed. (By the way, I waited two weeks for installation.) I decided to cancel the service (before the 30 day period) and was told that I would not have to pay for their garbage, but I was still billed. When I tried to dispute it, they refused to wave anymore than $25. Which, by the end of the phone call, was also denied. They were so rude and disrespectful on the phone! The manager repeatedly cut me off and refused to hear me out. At one point he even said, "you are done talking." I have never been spoken to this way by anyone let alone a manager! After refusing to let me speak to someone with more authority and a better attitude, he hung up on me. In conclusion, you'll be happy when you pay a little extra money for better internet and customer service. read more

Btw I wouldn't even give Frontier a 1 rating. The worst company I've ever dealt with. They changed our contract without our consent, admitted they did it but there was nothing they could do? We called today and they could not help us as the passcode didn't match what they had on file ( now mind you we created this passcode when it was Verizon) but Frontier made us create a PIN number, awe that won't work. Got my account number, got all my info but won't help me. So they will mail us a new account setup? Why I've stayed is because I was grandfathered in that I did have to have a long contact. They will never get you to a supervisor and try really hard to stay on their scripts and don't listen to your issue. Horrible customer service. Also they raised our bill for a box we never asked for that we sent back over a month ago!!!!! read more

Their technicians are good and fix issues. The major downside is the lines and infrastructure go down every other day. I've had to call support a dozen times in a month, had visits about half a dozen times just in November, and just yesterday they ran a test of their line and their answer is it's just congestion we can't fix it. Worst service ever! read more

The WORST. Do NOT do business with Frontier ever!!!!!!! Worst connection!!! Go with Spectrum or other Company. Cancelled after a week but they still charged me in full. Sent to a collections 4-days before payment due date. Nightmare dealing with customer service. Don't do it!! Worst Ever!!! Seems legit. Can add service in 2 minutes, but can't get tech support for 2 hours!! Worst decision of our lives, which says a lot. Don't do it!!! Frontier is the worst service!! read more

This is the worst company! They don't show up for appointments, the FIOS service is spotty, the right hand doesn't know what the left is doing and it takes 5 minutes to get through their automated system to even get close to speaking to a human! read more

Obnoxious and rude! They continue to show up at my door and bang loudly 10 times like someone is on fire. When I get to the door and let them know I'm not interested they don't take no for an answer. I find this aggressive approach to be harassing and violating. I would never do business with a company that operates in such a desperate and annoying way. read more

I have frontier FIOS for a few days now and I am so regret to have it. The internet is so unreliable. The optical network terminal (ONT) loss connection a few times a day which need to reboot to get connection back. It has loss connection every night so all my security cameras are not working. These frontier guys go around and sign people up saying how bad spectrum is, but they are terrible. read more