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    12 days ago

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    11 days ago

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    11 days ago

    Nothing but long outages and lousy customer service and no communication with their customers. Worst internet provider ever!

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    Oasis Broadband - February vibes: cozy blankets, hot cocoa, and lag-free internet!

Call us  (530) 364-5583

    Oasis Broadband

    (13 reviews)

    Solid service considering the geography we face in Alpine Meadows with no feasible alternatives and…read morelack of any wired connectivity in our area. (Suddenlink is on the other side of my street, but does not serve my address which is frustrating) Been a customer for 4 months and have only had 2 outages. Both were extreme weather related and were caused by Oasis' connection to the main backbone. Their radio equipment and setup at my home has been rock solid. It is very expensive relative to a major metro ISP but getting unlimited bandwidth at a reliable 50 Mbps down / 15 up via radio frequency in a mountainous valley to serve a tiny customer-base is no easy feat (from either a technical or a business perspective). They are supportive of both non technical users and techies alike (who want to use their own modem/router). I don't need 100% uptime, and I do use it for work (video conferencing), but I NEED to know if an outage occurs if its on their side or something with my equipment. In both outage situations I received prompt emails about the status of the outage, informing me of the cause and estimated ETA to resolve. In these cases I can just tether on my phone. Both cases were resolved before the estimated ETA to resolve which generates a lot of confidence that they take these resolution ETAs very seriously. Overall a happy customer. It will be very interesting to see their reaction to Star Link in the future, which promises greater bandwidth at a much lower cost via satellite. Star Link is still in Beta and may be 12-18 months away from full roll-out with 99%+ uptime.

    Update: After ten days this was finally resolved after I insisted they send me a new SIM card from…read moreanother cellular carrier after they weren't able to resolve the issue with the first cellular carrier. The new SIM fixed on a different carrier resolved the issue and it is lightning fast connected to my Google Mesh Network compared to my old AT&T slow DSL. Ten times faster on downloads and up to fifty times faster on uploads. Will update if I see any slow downs.

    Exwire

    Exwire

    (21 reviews)

    Miserable distracted small operator that tries to pretend to be much bigger. We used them for…read morewireless connectivity in an area where there really were no other options. Terrible end to end.

    I prepaid for a week of internet hotspot internet usage at Meeks Bay resort in Lake Tahoe. Exwire…read moreprovides the hotspot service for the resort. When I mentioned to the resort staff that the service was not working they said my only recourse was to contact the provider. Exwire's website states that refunds are made if a service complaint is registered the same day as payment is made. I registered a service complaint within an hour of paying as the service is all but unusable. When it connects at all it is slower than dial-up was 10 years ago. Here's the speed test I got http://www.speedtest.net/my-result/4519329058. Their customer service reps are really only an answering service who said they would "escalate the matter to a 2nd level tech" which means they call the cell number of the manager. This is the 3rd day in a row I was told I would receive a phone call or email from the manager Dana Peterson or owner Devin Koch. This is the 3rd day I've received no response in spite of calling their customer service number and emailing their customer service email. I have not received a refund even after meeting their posted refund requirements. I would strongly suggest that you do not prepay for Exwire's hotspot internet service as it does not work and you will not receive a refund. I would strongly encourage hospitality property owners to avoid having Exwire provide hotspot internet service for your guests as they will only cause upset for your guests after paying for a service that does not work and the refusing to provide a refund.

    AllStarz USA Wireless Internet | Alta - Side house mount with extention for best Starlink northern view.  71 mnps and zero obstruction.

    AllStarz USA Wireless Internet | Alta

    (10 reviews)

    My call was answered immediately by a kind and courteous professional. The technician asked for a…read morephoto to determine the best side wall mount for my STARLINK satellite. My experience was simply amazing. Professional installation with great people from the inital call through installation.

    UPDATE 2/21: Clearly Pamela's response to this review tells you all you need to know about avoiding…read moredoing business with her company. Instead of responding in a professional manner or offering some resolve to our situation, especially after numerous phone calls, texts, and emails, Pamela decides to take no responsibility or accountability. Simply, she could have responded and refunded us many months ago as promised eliminating the need for this negative review. She chose to ignore, lie and then blame us for her business decisions. She even goes so far as to make comments about distance to our property when we were in her service area at the time and that was never brought up as an issue prior to her taking our money for her services. If her company does not want to travel to certain areas then they should not be offering the service in those locations. For Pamela to say she's lost money on this experience, we can safely say that we've lost much, much more. Here's our abbreviated story. After canceling our prior internet service to All Starz on the "promise" of faster service and unlimited data we were stuck with 4G service that slowed to a crawl after two weeks. When I contacted Pamela, she said we used up our data on that card and needed to install a new card which she activated. Another week in and the service went down again. They swapped cards, readjusted the antenna and barely got a signal at all. We were told that a lot of customers' cards failed because the 3rd party they bought the cards from weren't supporting them anymore. That in itself seemed questionable but then they assured us they signed a new contract with another card supplier and all would be well. Weeks went by and all the while we had no internet and kept hearing promises of a "new service coming" which never did materialize. Eventually we discovered the problem was the data SIM cards they were passing off. My wife lost her online job as a result and I had spent hours and hours of my own time assisting with the service and researching the technology to try and update the antenna firmware. Yet, Pamela complains of losing money on us? My wife lost her entire income because she had no internet access not to mention the stress it put us through.  After avoiding our phone calls, we finally got Pamela to drop off a box of miscellaneous parts for us to try to see if we could get any signal on our own in our desperation for internet service. After that we had no support nor would they return any of our phone calls or texts. As many of you know, getting a new provider can take many months and so it took us another 45 days to schedule an install with Smarter Broadband leaving us without internet service for a total of over 3 months. We uninstalled all of the All Starz USA equipment, cleaned it up and repacked it in the original packaging per our agreement to be refunded. We could not get anyone to respond to our calls, texts or emails to pick up the equipment and issue a refund. (See attached photo - it's still safely here in the garage). And after doing some research I also discovered we spent way more than we should have for the installation charges. Not to mention she told us she would remove the payment for at least the last month of internet service (or should I say no service) and then discovered she charged us instead. We had to have our credit card company remove the charges since she ignored us when we inquired about the issue. So, who really lost money here?  After all of that we were very upset since we felt we had been scammed and that's when we asked for a full refund for all services. This Yelp review is the first response we have heard from Pamela and of course she tries to make us sound like the problem. We really thought we were dealing with professionals and tried our best to work with Pamela but had no idea they would treat their clients with such disrespect and lack of care. Let this be a warning to anyone considering using their services.

    Frontier Internet - telecommunications - Updated May 2026

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