I live in the Alta Sierra Ranch area of rural Grass Valley I recently had an excellent discussion…read morewith the CEO of SmarterBroadband regarding their over-the-air wireless point-to-point residential high speed broadband throughput offerings, clear Line-of-Site (LOS) terrain challenges, monthly data offering delivery "caps" and their planned new system technology developments that are being considered. In light of poor wired ADSL copper service now offered by a major service provider, no long term fiber outside plant deployment programs in Alta Sierra Ranches by the County of Nevada, my discussion was very timely, productive and encouraging with SmarterBroadband. We also discussed 5G announcements by major service providers and "reality of lack of any near term timely deployment" since rural Grass Valley is not a high-density metro area. SmarterBroadband provides reliable broadband service and is interested in your Business. When you call them, tell them where you live (Grass Valley Residential Area-especially Alta Sierra or Alta Sierra Ranch) and what you have been experiencing in reliable/unreliable broadband service at your existing "contracted" speed (throughput).

After comparing my current internet service to other available options, I'm even more disappointed…read morewith what we've been paying for. For awhile, SBB was great!! And then Starlink came around. And then became available in the Nevada County area.... Obviously SBB cannot beat Starlink, but you'd think they would atleast try to be a little competitive to retain customers... We now currently pay around $130/month after router fees for internet advertised at only 25 Mbps download and 5 Mbps upload. Despite that, the service barely functions reliably for normal household use. Netflix buffers even on data-saving mode. School assignments and online tests take forever to load. My toddler's speech and learning apps frequently freeze or fail to load entirely. Many times I end up disconnecting from Wi-Fi and using cellular data instead because it performs better. What makes this worse is that they claimed we were somehow using 1,500-2,000 GB of data monthly while simultaneously providing internet too slow to consistently stream a movie without buffering. We checked everything ourselves: reduced streaming quality, monitored connected devices, tested usage with almost nothing on the network, and still experienced extremely poor performance. Instead of addressing the actual service problems, they repeatedly contacted us about "excessive usage" and then automatically moved us to this... service... (lol) which is what they call an "unlimited" plan which is ironic considering the plan can barely support basic streaming, my college coursework, or children's learning apps without buffering and interruptions. After looking into alternatives (STARLINK!!) it's honestly shocking how far behind this service is. Starlink is offering 200-400+ Mbps speeds, unlimited data, modern equipment, and dramatically better performance for $10 less than the new monthly price we're already paying for SBB. Starlink is even offering a promotional $99/month rate for the first three months while providing vastly faster speeds and better equipment. There IS a one time equipment fee of $349, but that's it. No monthly equipment charge. Paying premium pricing for internet that struggles to load homework assignments, online tests, Netflix on data-saving mode, or a toddler's speech-learning app is unacceptable. I cannot recommend this provider to anyone who depends on atleast decent, reliable internet for school, streaming, or any other basic everyday usage... I cannot imagine trying to work from home with this internet...

Had this internet provider many years now and very slow but works for paying my bill streaming lots…read moreof buffering I am in a unincorporated area not many choices I called to cancel and of course leave a message and no call back more than once I canceled my credit card and wiz wire called me and gave me a run around she got angry and curse me then hung up wow!

I just received exceptional computer services from Wizwire - this is a highly competent,…read moreservice-oriented company with high professional competence and reasonable prices. I just had two laptops serviced with excellent results. J.D. did a wonderful job listening to my concerns and explaining how he would solve the problems. I highly recommend Wizwire for any computer services you may require. Clark W.

I had another Satellite provider that wasn't working out well. I switched to Outerlimit over a year…read moreago and a happy customer. We have had them install 3 additional services including cameras on our remote Delta properties. They are responsive timely and customer service oriented. I highly recommend this company to anyone in the market.

I moved out to a rental home in the hills of the east bay with the spottiest of internet coverage…read moreand virtually no cell signal. Outer Limit Wi-fi has been a life-saving alternative to bigger satellite internet companies. So thankful they exist. Internet upload/download has far exceeded the alternatives in a rural setting where wired internet has not been made available yet!

My call was answered immediately by a kind and courteous professional. The technician asked for a…read morephoto to determine the best side wall mount for my STARLINK satellite. My experience was simply amazing. Professional installation with great people from the inital call through installation.

UPDATE 2/21: Clearly Pamela's response to this review tells you all you need to know about avoiding…read moredoing business with her company. Instead of responding in a professional manner or offering some resolve to our situation, especially after numerous phone calls, texts, and emails, Pamela decides to take no responsibility or accountability. Simply, she could have responded and refunded us many months ago as promised eliminating the need for this negative review. She chose to ignore, lie and then blame us for her business decisions. She even goes so far as to make comments about distance to our property when we were in her service area at the time and that was never brought up as an issue prior to her taking our money for her services. If her company does not want to travel to certain areas then they should not be offering the service in those locations. For Pamela to say she's lost money on this experience, we can safely say that we've lost much, much more. Here's our abbreviated story. After canceling our prior internet service to All Starz on the "promise" of faster service and unlimited data we were stuck with 4G service that slowed to a crawl after two weeks. When I contacted Pamela, she said we used up our data on that card and needed to install a new card which she activated. Another week in and the service went down again. They swapped cards, readjusted the antenna and barely got a signal at all. We were told that a lot of customers' cards failed because the 3rd party they bought the cards from weren't supporting them anymore. That in itself seemed questionable but then they assured us they signed a new contract with another card supplier and all would be well. Weeks went by and all the while we had no internet and kept hearing promises of a "new service coming" which never did materialize. Eventually we discovered the problem was the data SIM cards they were passing off. My wife lost her online job as a result and I had spent hours and hours of my own time assisting with the service and researching the technology to try and update the antenna firmware. Yet, Pamela complains of losing money on us? My wife lost her entire income because she had no internet access not to mention the stress it put us through.  After avoiding our phone calls, we finally got Pamela to drop off a box of miscellaneous parts for us to try to see if we could get any signal on our own in our desperation for internet service. After that we had no support nor would they return any of our phone calls or texts. As many of you know, getting a new provider can take many months and so it took us another 45 days to schedule an install with Smarter Broadband leaving us without internet service for a total of over 3 months. We uninstalled all of the All Starz USA equipment, cleaned it up and repacked it in the original packaging per our agreement to be refunded. We could not get anyone to respond to our calls, texts or emails to pick up the equipment and issue a refund. (See attached photo - it's still safely here in the garage). And after doing some research I also discovered we spent way more than we should have for the installation charges. Not to mention she told us she would remove the payment for at least the last month of internet service (or should I say no service) and then discovered she charged us instead. We had to have our credit card company remove the charges since she ignored us when we inquired about the issue. So, who really lost money here?  After all of that we were very upset since we felt we had been scammed and that's when we asked for a full refund for all services. This Yelp review is the first response we have heard from Pamela and of course she tries to make us sound like the problem. We really thought we were dealing with professionals and tried our best to work with Pamela but had no idea they would treat their clients with such disrespect and lack of care. Let this be a warning to anyone considering using their services.

He set me up with Viasat as they had openings at the time. Maybe they still do. But they shouldn't…read more It's $80+ a month and the speeds are a complete joke. Even when there's not a cloud in the sky. I've attached a picture of the most recent speed tests I've run. Learn from me. Don't use satellite internet.

We ordered Hughesnet when we moved to a neighborhood that had no other options for internet…read moreservice. Yes, I signed a 2 year contract for their 'Screaming Fast' internet, they said my kids would be able to game online with a slight half second delay. $79 per month for 20 gigs, then it slows down after the 20G is used up to a supposedly usable speed. Of course we are modern humans and enjoy internet to stream movies, do homework, work, etc.... So, I am admittedly a dummy about much far a gig goes. But I sure learned!!! We had useable internet for 5 days out of our monthly billing cycle, AT THE MOST!!!! That's when we weren't home! The shortest amount was 1 minute....yep, our PlayStation updated itself at 12 midnight and used it all up for immediately! I worked with them to try to adjust our devices and Netflix settings....we just couldn't make it work. Once the 20 gigs is used up, it's completely worthless....internet browser times out before loading. But I kept this crappy expensive service for a year, until hard financial times hit and we just could not justify it any longer, plus moving to an area with legit internet. Do you think they would waive the cancellation fee? Even after I communicated along the way that this service was not as advertised? And we were falling into financial ruin?! Nope! They automatically charged my credit card $268 and they won't even come take their horrible dish off my house! In fact, I had to climb up there to dismantle some part that they wanted sent back! (Or they'd charge me $300 more dollars). They said I could hire someone to take it down if I wasn't comfortable 20 feet up on a lThey have my credit card number. This company has no soul. They are all in India and just want your money, unable to help you use the service as advertise. They will rip you off 'Screamin' Fast'!!!!!!

Update: Never say never. We have been using Star Link with…read morezero issues. Yes it's a bit pricy but you get what you pay for Internet Service. Thank you Elon.

Where do I start? Cal Net bought out Internet Planet and promised more bandwidth and charged more…read moremoney. During the six weeks we had them as our provider we had down time with no service for 5-6 hours daily between 9 am and 6 pm on average on most days. I kept a log of how many times I called for technical help; it was 22 times in six weeks! The on call technician always told me that they showed no problem on their end but someone would call me back to further investigate. Only once was I called back and they were unable to provide us with a connection. Too much frustration for a household with kids trying to do homework and people just trying to rely on a consistent service. It was a happy day when I cancelled. We ended up going with Starlink for less money and have had zero issues since.

Mike is extremely helpful. I had a problem with my tv. It took a while to figure out what was wrong…read moreand how to fix it. He very patiently walked me through what I needed to do. I couldn't be happier with the service I received. And what a nice guy!

I visited to upgrade my Dish Network Equipment. Mike's advise got me new equipment at no upfront…read morecharge and lowered my monthly bill by $20 per month.

Total scam. Pamela cannot support what they sell or promise for service. Their 4G cards fail…read morerepeatedly and are a sketchy business at best. They left us with little to no Internet for over 2-1/2 months and took nearly $1000 from us for crappy hardware and useless cards. They clearly are over-selling their products/services - BEWARE!!!

Talked us into getting business service with HughesNet, which ended up not working at all. Service…read morewas spotty, with enormous lags and low quality streaming. At times, uploads were completely blocked - speed tests would just error out. Keeping the service was not an option for us, but HughesNet still charged $530 to cancel. Don't make the same mistake!!

Let me cut through the red tape! This business and their customer service is absolutely superb…read moreacross the board. I will tell you that Temo was very, very patient and understanding in all the questions and inquiries we had, and he answered ALL. This job and service was very important to us so we wanted to get it right. Thank you Temo. As far as the installation and the service we now receive, I want to laud and praise Mitchell for his great skills, attitude and just simply ensuring that the "customer is truly happy" with their install and service they get. He is very knowledgeable in his profession and truly takes pride in all that he does. I absolutely without a doubt will call on Mitchell again for future service and will also recommend not only him, but also Satellite Daddy to all my family and friends, etc. I welcome ALL of you to get with Satellite Daddy for all your service needs, I know that they will not let you down and also their prices as well are very reasonable - give them your business because they really do care about their customers. Thanks again to both Temo and Mitchell.

Short and Sweet. I have long-needed an old satellite dish removed from my roof. Mitch Bergfeld, of…read moreSatellite Daddy, came out and BADA BING BADA BOOM, it was done! I only give reviews for very good or extremely bad service and satisfaction. Mitch Bergfeld, of Satellite Daddy, left me EXTREMELY SATISFIED. Definite Recommendation!!!