When the service is up and running it's great ! However , the service goes down often . During the…read morepast month it's been down 4 days with the current outage already 2 days and counting Communicating with them is impossible

this is the third day our Internet service has been down. It has been down several days over the…read morelast few weeks. The customer service at frontier is terrible and they are extremely difficult to get a hold of extremely difficult to talk to a real person.. if you're thinking about subscribing to frontier don't do it I would absolutely not recommend it. far better off going with Starlink or any other service. I understand that businesses have problems, but I expect the business to make it easy to reach out and communicate in a detailed way on what the problem is and when we can expect to fix, I have no idea when my Internet is be back up and online

Horrible horrible horrible service. If you can't get literally any other WiFi service you're better…read moreoff paying for unlimited data on your phone and using your personal hotspot. Constantly the WiFi says "excellent connection" but won't load a damn thing, not even on google. Total joke I feel like I'm just donating money to this company.

Not a good company. Everything is fine for a few months then WHAM!! A big charge. I had a real slow…read moreand often offline service for around $30 month. Then $161.95 out of the blue. The use autopay only, so they just took it. They claimed they sent an email, I didn't see it. If they would have called me we would have fix whatever the problem was, but they didn't want to fix the problem. They said that it wasn't feasible to call their costumers. They must need money. Colfaxnet is run as a hobby not a real business. My son got gouged for $900 when he was defending our country with the marines overseas. They just took it out of his account and did nothing for him when he returned. SHAME on you Colfaxnet.

Solid service considering the geography we face in Alpine Meadows with no feasible alternatives and…read morelack of any wired connectivity in our area. (Suddenlink is on the other side of my street, but does not serve my address which is frustrating) Been a customer for 4 months and have only had 2 outages. Both were extreme weather related and were caused by Oasis' connection to the main backbone. Their radio equipment and setup at my home has been rock solid. It is very expensive relative to a major metro ISP but getting unlimited bandwidth at a reliable 50 Mbps down / 15 up via radio frequency in a mountainous valley to serve a tiny customer-base is no easy feat (from either a technical or a business perspective). They are supportive of both non technical users and techies alike (who want to use their own modem/router). I don't need 100% uptime, and I do use it for work (video conferencing), but I NEED to know if an outage occurs if its on their side or something with my equipment. In both outage situations I received prompt emails about the status of the outage, informing me of the cause and estimated ETA to resolve. In these cases I can just tether on my phone. Both cases were resolved before the estimated ETA to resolve which generates a lot of confidence that they take these resolution ETAs very seriously. Overall a happy customer. It will be very interesting to see their reaction to Star Link in the future, which promises greater bandwidth at a much lower cost via satellite. Star Link is still in Beta and may be 12-18 months away from full roll-out with 99%+ uptime.

Update: After ten days this was finally resolved after I insisted they send me a new SIM card from…read moreanother cellular carrier after they weren't able to resolve the issue with the first cellular carrier. The new SIM fixed on a different carrier resolved the issue and it is lightning fast connected to my Google Mesh Network compared to my old AT&T slow DSL. Ten times faster on downloads and up to fifty times faster on uploads. Will update if I see any slow downs.

So wished Dacomm worked but it's been such a struggle. Dwayne was also not very upfront about the…read moreproblems that I guess the network had and the poor service dragged on for weeks. It's a bit expensive for the speed compared to the provider we moved to. Hated to leave but so much happier elsewhere.

We've been with DACOMM for 5 years and have consistently received excellent customer service. That…read moredoesn't mean that our internet connection has always been perfect for a variety of reasons (power outages, etc), but ANYTIME we experience an issue, we receive an immediate response and, on more than one occasion, hands-on assistance from Dwayne Armstrong. We're truly grateful that DACOMM is willing to invest time and resources in our community despite the challenges.

I live in the Alta Sierra Ranch area of rural Grass Valley I recently had an excellent discussion…read morewith the CEO of SmarterBroadband regarding their over-the-air wireless point-to-point residential high speed broadband throughput offerings, clear Line-of-Site (LOS) terrain challenges, monthly data offering delivery "caps" and their planned new system technology developments that are being considered. In light of poor wired ADSL copper service now offered by a major service provider, no long term fiber outside plant deployment programs in Alta Sierra Ranches by the County of Nevada, my discussion was very timely, productive and encouraging with SmarterBroadband. We also discussed 5G announcements by major service providers and "reality of lack of any near term timely deployment" since rural Grass Valley is not a high-density metro area. SmarterBroadband provides reliable broadband service and is interested in your Business. When you call them, tell them where you live (Grass Valley Residential Area-especially Alta Sierra or Alta Sierra Ranch) and what you have been experiencing in reliable/unreliable broadband service at your existing "contracted" speed (throughput).

After comparing my current internet service to other available options, I'm even more disappointed…read morewith what we've been paying for. For awhile, SBB was great!! And then Starlink came around. And then became available in the Nevada County area.... Obviously SBB cannot beat Starlink, but you'd think they would atleast try to be a little competitive to retain customers... We now currently pay around $130/month after router fees for internet advertised at only 25 Mbps download and 5 Mbps upload. Despite that, the service barely functions reliably for normal household use. Netflix buffers even on data-saving mode. School assignments and online tests take forever to load. My toddler's speech and learning apps frequently freeze or fail to load entirely. Many times I end up disconnecting from Wi-Fi and using cellular data instead because it performs better. What makes this worse is that they claimed we were somehow using 1,500-2,000 GB of data monthly while simultaneously providing internet too slow to consistently stream a movie without buffering. We checked everything ourselves: reduced streaming quality, monitored connected devices, tested usage with almost nothing on the network, and still experienced extremely poor performance. Instead of addressing the actual service problems, they repeatedly contacted us about "excessive usage" and then automatically moved us to this... service... (lol) which is what they call an "unlimited" plan which is ironic considering the plan can barely support basic streaming, my college coursework, or children's learning apps without buffering and interruptions. After looking into alternatives (STARLINK!!) it's honestly shocking how far behind this service is. Starlink is offering 200-400+ Mbps speeds, unlimited data, modern equipment, and dramatically better performance for $10 less than the new monthly price we're already paying for SBB. Starlink is even offering a promotional $99/month rate for the first three months while providing vastly faster speeds and better equipment. There IS a one time equipment fee of $349, but that's it. No monthly equipment charge. Paying premium pricing for internet that struggles to load homework assignments, online tests, Netflix on data-saving mode, or a toddler's speech-learning app is unacceptable. I cannot recommend this provider to anyone who depends on atleast decent, reliable internet for school, streaming, or any other basic everyday usage... I cannot imagine trying to work from home with this internet...

My call was answered immediately by a kind and courteous professional. The technician asked for a…read morephoto to determine the best side wall mount for my STARLINK satellite. My experience was simply amazing. Professional installation with great people from the inital call through installation.

UPDATE 2/21: Clearly Pamela's response to this review tells you all you need to know about avoiding…read moredoing business with her company. Instead of responding in a professional manner or offering some resolve to our situation, especially after numerous phone calls, texts, and emails, Pamela decides to take no responsibility or accountability. Simply, she could have responded and refunded us many months ago as promised eliminating the need for this negative review. She chose to ignore, lie and then blame us for her business decisions. She even goes so far as to make comments about distance to our property when we were in her service area at the time and that was never brought up as an issue prior to her taking our money for her services. If her company does not want to travel to certain areas then they should not be offering the service in those locations. For Pamela to say she's lost money on this experience, we can safely say that we've lost much, much more. Here's our abbreviated story. After canceling our prior internet service to All Starz on the "promise" of faster service and unlimited data we were stuck with 4G service that slowed to a crawl after two weeks. When I contacted Pamela, she said we used up our data on that card and needed to install a new card which she activated. Another week in and the service went down again. They swapped cards, readjusted the antenna and barely got a signal at all. We were told that a lot of customers' cards failed because the 3rd party they bought the cards from weren't supporting them anymore. That in itself seemed questionable but then they assured us they signed a new contract with another card supplier and all would be well. Weeks went by and all the while we had no internet and kept hearing promises of a "new service coming" which never did materialize. Eventually we discovered the problem was the data SIM cards they were passing off. My wife lost her online job as a result and I had spent hours and hours of my own time assisting with the service and researching the technology to try and update the antenna firmware. Yet, Pamela complains of losing money on us? My wife lost her entire income because she had no internet access not to mention the stress it put us through.  After avoiding our phone calls, we finally got Pamela to drop off a box of miscellaneous parts for us to try to see if we could get any signal on our own in our desperation for internet service. After that we had no support nor would they return any of our phone calls or texts. As many of you know, getting a new provider can take many months and so it took us another 45 days to schedule an install with Smarter Broadband leaving us without internet service for a total of over 3 months. We uninstalled all of the All Starz USA equipment, cleaned it up and repacked it in the original packaging per our agreement to be refunded. We could not get anyone to respond to our calls, texts or emails to pick up the equipment and issue a refund. (See attached photo - it's still safely here in the garage). And after doing some research I also discovered we spent way more than we should have for the installation charges. Not to mention she told us she would remove the payment for at least the last month of internet service (or should I say no service) and then discovered she charged us instead. We had to have our credit card company remove the charges since she ignored us when we inquired about the issue. So, who really lost money here?  After all of that we were very upset since we felt we had been scammed and that's when we asked for a full refund for all services. This Yelp review is the first response we have heard from Pamela and of course she tries to make us sound like the problem. We really thought we were dealing with professionals and tried our best to work with Pamela but had no idea they would treat their clients with such disrespect and lack of care. Let this be a warning to anyone considering using their services.

I had another Satellite provider that wasn't working out well. I switched to Outerlimit over a year…read moreago and a happy customer. We have had them install 3 additional services including cameras on our remote Delta properties. They are responsive timely and customer service oriented. I highly recommend this company to anyone in the market.

I moved out to a rental home in the hills of the east bay with the spottiest of internet coverage…read moreand virtually no cell signal. Outer Limit Wi-fi has been a life-saving alternative to bigger satellite internet companies. So thankful they exist. Internet upload/download has far exceeded the alternatives in a rural setting where wired internet has not been made available yet!

Total scam. Pamela cannot support what they sell or promise for service. Their 4G cards fail…read morerepeatedly and are a sketchy business at best. They left us with little to no Internet for over 2-1/2 months and took nearly $1000 from us for crappy hardware and useless cards. They clearly are over-selling their products/services - BEWARE!!!

Talked us into getting business service with HughesNet, which ended up not working at all. Service…read morewas spotty, with enormous lags and low quality streaming. At times, uploads were completely blocked - speed tests would just error out. Keeping the service was not an option for us, but HughesNet still charged $530 to cancel. Don't make the same mistake!!

Had this internet provider many years now and very slow but works for paying my bill streaming lots…read moreof buffering I am in a unincorporated area not many choices I called to cancel and of course leave a message and no call back more than once I canceled my credit card and wiz wire called me and gave me a run around she got angry and curse me then hung up wow!

I just received exceptional computer services from Wizwire - this is a highly competent,…read moreservice-oriented company with high professional competence and reasonable prices. I just had two laptops serviced with excellent results. J.D. did a wonderful job listening to my concerns and explaining how he would solve the problems. I highly recommend Wizwire for any computer services you may require. Clark W.