Miserable distracted small operator that tries to pretend to be much bigger. We used them for wireless connectivity in an area where there really were no other options. Terrible end to end. read more

I prepaid for a week of internet hotspot internet usage at Meeks Bay resort in Lake Tahoe. Exwire provides the hotspot service for the resort. When I mentioned to the resort staff that the service was not working they said my only recourse was to contact the provider. Exwire's website states that refunds are made if a service complaint is registered the same day as payment is made. I registered a service complaint within an hour of paying as the service is all but unusable. When it connects at all it is slower than dial-up was 10 years ago. Here's the speed test I got http://www.speedtest.net/my-result/4519329058. Their customer service reps are really only an answering service who said they would "escalate the matter to a 2nd level tech" which means they call the cell number of the manager. This is the 3rd day in a row I was told I would receive a phone call or email from the manager Dana Peterson or owner Devin Koch. This is the 3rd day I've received no response in spite of calling their customer service number and emailing their customer service email. I have not received a refund even after meeting their posted refund requirements. I would strongly suggest that you do not prepay for Exwire's hotspot internet service as it does not work and you will not receive a refund. I would strongly encourage hospitality property owners to avoid having Exwire provide hotspot internet service for your guests as they will only cause upset for your guests after paying for a service that does not work and the refusing to provide a refund. read more

Exwire is not an urban high reliability provider. In many areas they are providing service by long-distance high-power wifi. Which is usually ok but can have weather and vegetation issues. They also have to deal with the reality that much of their service is in a tourist area and it is simply impossible to justify the costs of building out the system to meet the needs of the few times a year with high demand (christmas, mlk weekend, some summer weekends). That means service at those times is often pretty bad. While that is understandable, frankly service even outside of those times can often go down for extended periods or stay intermittent or be annoyingly laggy. When it's working, it's fine. But reliability has not been good. They are usually responsive to a call, and the system will do a callback to your number instead of waiting. I have always gotten a callback, but most of the time it goes "oh yes, there is an outage in your area and we're working on it." They are awful at keeping their support website updated, which would save many calls like that. When we did need to change equipment, they were good about getting a technician out in a reasonable time. Short summary: in many places they serve, they are the only option other than satellite. Both have tradeoffs. Don't expect urban reliability. I've found them friendly and responsive with service calls, but usually those calls are pretty meaningless and you may go days with no service while waiting for a weather window for them to fix an antenna stuck somewhere up a tree. In popular tourist times, service is likely to be lousy. If I had a better alternative, I would use it. read more

I have been a subscriber for the internet service since 2011. The service is extremely poor, but unfortunately they are still the only option in Alpine Meadows. I rarely achieve speeds greater than a few hundred K bits/sec - and never the "1Mbit/sec minimum" that was advertised when I signed up. The support is non-existant - in nearly two years I have never had any reply to my support calls. Awful service, terrible company. read more

Avoid. Avoid. Avoid. No one knows where the company is located, no one knows who owns it, no one will talk to you. All calls go to a call center in Utah with no assistance. Avoid!!!!! read more

The website they provide for user accounts is INSECURE. So, all of our Exwire/Oasis account information, including credit cards, is insecure. That is completely incompetent for an internet service provider. read more

Unfortunately I can off no positive comments about Exwire. Customer service and repair service are horrible and there is never a return phone call made by Exwire. Avoid using this company at all costs. read more

Absolute worst customer service I have ever experienced. going on 7+ hours on the phone trying to trouble shoot and STILL NO RESOLUTION! Internet has been out for 3 weeks at this point and they refuse to send a tech or get someone who can actually help. This is ridiculous!!! read more

Horrible experiences with support. Email problems occur about once a year or so. It takes days to resolve. They blame Apple for their problems. After an exhausting series of technicians, I get to someone who resolves their problem. Currently, I've been without email for 5 days. I called them 3 days ago. Turned off the computer during the 4th of July holidays. I just happens they updated their software on the same day I lost my email. Once again, the first 3 technicians blame Apple. Now, I'm waiting for a call back from a level 2 support person. No time frame given so, I have to wait at my computer with my phone until they get around to resolving the issue. Absolutely the worst service. The only reason I've stuck with them is there's no reasonable option. They are cheaper and that's why I gave them one star. read more

if there is any other option go with it, Under no circumstances should you go with this company. Very cut throat people just read the other reviews its easy to see that this is not a company you want to deal with. read more

If I could give them less than 1 star I would. I have been a customer of theirs since 2002 and have ridden their highs and lows. I always loved the fact that I could walk into my local office and pay my bill or ask for help if there was a problem with my service. That is why when better companies came into town I stayed with exwire. This is no longer the case. Now when you call you get this wonderful message that they are so proud to announce that their techs are "cross trained". Um no their not! The people answering the phones are from a call center in Utah! They are reading from a script and can only do so much for you (after you are hold for 10+ minutes). If I were anyone looking for fast reliable internet I would look elsewhere! Exwire is a joke that is no longer funny. read more

After 10 years with Exwire and putting up with horrible service and speeds. Today, I cut the wire from them. I've tried to work with them and i've put up with a lot. Please trust me when I say, stay away, and find another provider.. read more

The only reason I gave it one star is because it's slightly better (on some days) than having no internet. It's a great option if you have no other options. read more

So, I tried to give them the benefit of the doubt, I really did. After countless outages and internet delays (15+ times in two years) I just can't vouch for them any longer. It's sad, but when I first got their service they were actually really decent and good to fix problems fast. These days you get curt voicemail calls and condescending pre-recorded messages when you call in about the internet not working. The worst part is that they know they are one of a handful of providers to choose from and that gives them a foot hold no matter if they have terrible service. Fortunately cable has just started to move into our area. I would GLADLY pay a higher price for stability. When you work from home a couple days a week having issues every two weeks is inexcuseable. read more

well i first found exwire in 2009 back then the staff was really friendly and helpful i use the internet for mostly gaming and listening to Pandora, they provided really good service for awhile until two years ago i started getting slower and slower speeds so when i called them about it they had to come replace the radio then about another year and a half later they had two replace it again in march of 2013 they had an outage for roughly two weeks when i went in to ask why we were not getting our service and why we should have to pay them durring this time to witch i got a really rude response from the lady in the billing office after the outage the internet worked perfectly for two weeks again and has been slow ever since, we pay for 5mb download and 1 mb upload im getting about half that now and i had just called last week on 7/30/13 and they just responded to me today on 8/6/13 saying they had fixed the issue, well they diddent whats worse is that the other internet companies are too expensive and set limits to how much you can use the internet so we're pretty much stuck with them until they go out of business (which will probably be soon), Other notes: their office is really dirty with stuff all over the floor and sometimes even dirty dishes laying about, the staff seems lazy and don't really care about their customers problems unless you go in to complain and make sure they fix said issue, they tend to blame problems on customers routers that they have purchased I.E through best buy or radio shack, and say it would be best to buy one of their (Overpriced) ones that are the same thing. also they had changed my I.P address without telling me so my router diddent automatically update because there was no connection..... so i would certainly hope they would see this or even ask for customer feedback or even surveys to see just how terrible they are and maybe even fix their ways oh also the second time they had to replace the radio on the roof they had installed it wrong the first time and it diddent work and when they came back (the next day.....) the guy was too scared to go to where the radio was because it was sprinkling and had me do it..... talk about customer service if you have installer who is scared of heights maybe you need a new one come on..... read more

Do not use this service. There is something seriously wrong with their business model. I have a rental in Alpine Peaks and have had Exwire for several years. In July, when my renters moved out, my service was canceled by Exwire. It should have been changed to my name. When my new renters moved in December 1 there was no service. tried to call and have them turn the service back on. It is now December 28 and there is still no service. Every time I call I get the same story....they are expediting my request, there is no one in billing I can talk to, there is no supervisor I can talk to. This failure on their part to provide a service that I have paid for reliably for many years (including for this month) is outrageous. If you have any other option for internet use it. I have asked to speak to the Preisdent of the Company to no avail. read more

The worst. Never return phone calls, never help. I had to drive to their office to get in touch. Then one night they "terminated" me. A few days went by and I made phone calls. Some of my friends were using Smarter Broadband so I signed up. It is OK. Imagine my surprise to see Exwire is still charging me for a disconnected service. Be careful about using AutoPay with companies. So I called them and then the credit card company. Crooks. read more

Horrible customer service. Internet is good when you get it. If you have a problem, you're going to need a lot of luck and patience. I'm switching over to another service provider. Its been 5 weeks with no service. Only one call back abot a week ago. They still havent told me if they can restore service. They've taken 2 payments and haven't provided any service or support. Please make sure that this isn't the only provider you can get in your area before you set up auto payments. Good luck read more

So sorry I gave this company a good review earlier this year. Here's what happened. 6 weeks without Internet. Their phone number went to an automated message that rang with no answer. Emails were ignored. I thought the company had gone out of business. After six weeks I finally got a message back from my neighbor who works at eX wire wondering what the problem was and claimed that I was calling the wrong number. They finally fixed the problem after six weeks but I would say every other weekend my Internet goes out since. If you have need of Internet use on the weekends this company is not for you. If there was any other choice where I live I'd drop them. Sadly I'm currently stuck with a very poor service and non-existent customer support/service. Again I am very sad to give a terrible review of a local company but 0 starts is not available. I hope they get it together. Update: I changed service to DaComm and couldn't be happier! read more

we have used their service for a year. it used to work. for the last several months we can see the id, but it will not load internet pages, load email - zilch. we have called, left messages and emailed for the last month, and have had no response. We have a contract with them for 2 years i believe. inexcusable. read more

We signed up for exwire in 2008 for a home in Truckee. Over the first few years we had limited interruptions in service due to storms. Then we experienced degradation in speed and unable to stream videos. New years weekend 2015 we lost internet access and tried to resolve by speaking to technical support. We were unable to resolve the issue despite repeated troubleshooting. After several weeks of no service and troubleshooting over the phone including the dreaded reset and power off, testing the plug with other devices. They finally agreed to send a technician to resolve the issue, only after restoring the service the technician replaced the cord and left the original. He reported to the office that there was no service because our GFI needed to be reset. They charged me $85 for the service call despite that we pay $7 a month for in house service. I called and emailed them repeatedly and the customer "service" rep only communicated via email and provided a long email that they did me a favor cuz I would have had to have an electrician reset the GFI and charge me $150 opposed to the $85. She indicated that she works all hours of the night and that is why she relies on email. So end of story is that I cancelled the service and am done with companies and outsourced staff that works when customers are not available. The final exchange was less than helpful and despite my repeated request for a call back from a supervisor I cancelled the service. Beware of their lack of ownership and lies to avoid accepting responsibility for no internet connectivity. read more