Reliable, consistent, thorough. They call if there is any problem, like a hose leak they spotted outside, or if they need to change a service date. As someone who does not live there FT, I can depend on them to operate independently and lock up. read more

Martha quietly does an excellent job cleaning our house, dusting all the hard-to-get places, thorough cleaning of bathrooms, all the little details. We highly recommend Leslie's Cleaning Services. read more

I used Leslie's for several years. I was generally VERY HAPPY with their cleaning. During the time we used them their prices just kept going up and up... more than one would expect for inflation. A couple of their senior cleaners told me they only got $21-22 an hour. That seems low based on the hour rate they charge... During Covid there was very little cleaning available... I suspect most people didn't want strangers in their house. The Leslie's staff wore masks the whole time. We were comfortable with them being here. As expected one would expect they lost a fair number of staff. We had a bi-weekly 4 hour cleaning. There were several times when we got calls a day or two before saying they didn't have a cleaner available... and would we mind rescheduling... we ALWAYS said "Yes, no problem... we will accommodate you." I think on at least one occasion we had to skip a weekly cleaning due to staffing shortages. Back to a year ago, my wife had cold symptoms... although we took precaution that it might be the flu. When the cleaner arrived for the 3 1/2 hour cleaning, I immediately told her my wife probably had a cold and was isolated downstairs in her studio.. which the cleaning wouldn't be getting to within 15 feet of (and two doors). Per her training, she called Leslies' (no problem there) and they told her to leave that she shouldn't expose herself. No problem there either. I asked the person who scheduled the cleaners " A "... what IF ANY cost was there for the missed cleaning. He told me it was the full amount of 191.00. I was in shock! We'd bent over to accommodate them on half dozens times over the years and the said that's "their policy" .. unless you give 48 or 72 hours (I forget which) notice. We didn't have that much time.. my wife only developed symptoms the evening before the morning cleaning. Their reasoning was they had to pay the cleaner and that was their POLICY... I subsequently talked to a couple of former Leslie cleaners and found out they were only paid for 30 mins (basically commute time) and not a dime more. So, they pocketed $130 because it 'was their policy' without ANY CONSIDERATION to our years of service. I told ' A ' I wouldn't pay it and we were DONE with Leslie's. Thanks for nothing. Later, I mailed in a check for the full $191.00 out of "legal obligation" we felt totally disrespected by ' A ' and by the company in general . Good Luck using them read more

I called Leslie's cleaning services because we had our kitchen remodeled and there was dust everywhere! After working with Alex to schedule a date for the service, due to unforeseen circumstances, I had to cancel. Alex was very understanding and did his best to reschedule for a date ASAP. He worked with another client who very graciously allowed him to reschedule so I could use her date. Leslie's cleaning's customer service is amazing. I was extremely please with Teresa who cleaned our house. She was very thorough and pleasant to work with. I highly recommend Leslie's Cleaning Services. read more

I've been a customer of Leslie's Cleaning Services for over a year now and have always experienced good service but this week, it was especially good. Chelsea S. and Natasja A. are both relatively new cleaning technicians and they both came to clean my house on Monday and did a very thorough job. Nastaja even oiled my cabinets and nobody ever did that for me before. Also, Alex who manages the schedule is always very friendly and accommodating in letting me know about any changes and willing to make changes I need when I ask. I highly recommend Leslie's Cleaning Services and am happy to support this local business. read more

Very happy with my one-time deep clean! Mira was very thorough and left the house sparkling clean. I would highly recommend this service to anyone. read more

Our cleaner Shantel is excellent! She is a true professional. She does a really thorough job, making sure to hit all areas of the house on a regular basis, and the important areas every cycle. When she is done, our home is neat, tidy and sparkling clean. She attends the little touches that make it look nice, as well as the major items, and always leaves us a checklist with notes. We are thrilled with her service and also the overall service from Leslie's. We've used Leslie's Cleaning Service for about 4 years and whenever we have had any issues, Leslie's addresses it immediately without fuss. They are truly great to work with. read more

Leslie's Cleaning Services is great. The work is top notch, cleaners are efficient, professional and easy to work with. The owner has integrity and pride in her business and has gone out of her way to make turning my rental, carpet cleaning and estimates easy on more than one occasion. Thank you Leslie! read more

Luci is a wonderful employee of Leslie's Cleaning Services. She is very thorough, takes her time and also takes pride in what she does. I enjoy having her in our home! The house always sparkles after she has left. And she remembers what might have been missed the time before and takes care of it on a subsequent visit. read more

Leslie's Cleaning came today to do a deep clean I paid for of my new home I'm moving into on Monday, I'm 64 and have rheumatory arthritis in my hands so scrubbing is very painful for me. I told the technician to turn on the AC at any time she wished and we exchanged cell phone numbers if either of us had a question. I was over at the new house throughout the day on this mild 83 degree day and had windows open and the whole house fan on. F rom 1-3 pm I was at the house and it was still a pleasant temperature. When I returned at 4:30 the techs said it was too hot and they hadn't cleaned my kitchen (the MAIN PURPOSE OF MY SERVICE) nor the closed cabinets in my pantry. Not the fridge, not the oven, not the greasy stovetop. Their notes to the customer read: "Kitchen, entry, living room were not cleaned due to time." This is the main floor minus the master bedroom. Their excuse was not about heat but TIME. The owner called me while I was with the technicians and was rude as hell. Blamed me for having a broken AC unit that just passed the home inspection report and said my cell phone doesn't work apparently but worked fine in front of her technicians. Leslie accused me of making them work in the heat when 'they should have gone home sooner.' Interestingly, no one was sweating, including me, and I'm super sensitive to heat. Leslie's solution is the techs can come back for ADDITIONAL CHARGES (that were INCLUDED in my original estimate !!!). And to add salt to the wound: I had to pay MORE FOR 2/3's of my main floor not being cleaned!!!!! WTF!!! I'VE NEVER BEEN SOOOOO DISGUSTED IN MY LIFE. NOT STANDING BEHIND HER SERVICE. SHE'S "BLAMELESS" for POOR COMMUNICATION??--- and who told the techs to focus on cabinets--- none of which were in the kitchen & pantry!!! The ONLY saving grace is ALEX who handled my fluid schedule (w/unpredictable sellers who kept moving the bar on me) with true professionalism, earnestness, and sincerity. Wish he did cleaning. read more

I have had the pleasure of working for this amazing woman. She has always treated her employees with dignity and respect. She has given gifts at Christmas party's, has a meeting weekly where we all get the opportunity to share our concerns, and she is very involved in her business personally. She is welcoming always has a smile on her face, and she gives chances to her employees struggling. She personally takes us to job sites when we are new and trains us, she replenishes our supplies, does our laundry for our microfibers, uses amazing cleaners that are safe, and does all the maintenance on our items when needed! She is insured and bonded if anything is damaged she will personally find the exact item and have it replaced immediately. I am always complimented on my detail to cleanliness and my ability to accomplish tasks in a timely manner because if her training. Not only is she excellent to her clients but she is very involved and excellent to her employees. I have a lot of respect for her and her business. She is worth every penny and I highly recommend her!! read more

We hired Leslie's Cleaning Service after reading all the great reviews. Two girls came out for a "TOP TO BOTTOM" clean. Our home is 2700 sq. ft. and it's just the two of us. The owner said it would probably take 12-14 hours which seemed a little excessive, should have been my first clue. Not to mention $644. Here is what I wrote to Leslie after the one and only cleaning: "Hello Leslie, I've gone back and forth as to how to respond to your question regarding the cleaning service. Anny and Janet did a stellar job on the bathroom shower glass and master toilet. The rest was mediocre. For instance, 2 out of the 4 blinds in the master bedroom weren't wiped down as well as the freestanding fireplace. One of the walls in the master is partial logs which were not wiped down either. Both girls kept looking at the clock and saying, "we only have 2 more hours" or "one more hour". At one point, Anny told me she only had time to either clean our office or focus on the living room. For 14 hours of cleaning and over $645, I expect my whole house to be cleaned which didn't happen. As a business owner myself, I always appreciate feedback... good or bad. One thing I could suggest is that the girls leave their cells phones in their vehicles. Too often we found them on their phones. Also, Anny kept checking in on Janet and giving her instructions on how to clean and what product to use. I don't feel I should pay for the instruction time. I expect them to know how to clean when they get here. The last hour or so the girls were in the same general area cleaning and it seemed as though they were doing a lot of talking about their personal life which is fine. However, our office was the next room over and we were trying to conduct business since we work from home. It was a little distracting. Finally, when Janet was about to leave she asked me to let her know what I wanted done on the 26th. She said she only had 3 hours and wouldn't be able to get to everything. I guess it is my fault I assumed that every two weeks, I would get a crew out here to clean my house, not just "part" of my house. I thought that was why we did the "top to bottom cleaning" first then the maintenance cleaning after that. I would like to know your thoughts." It took Leslie 8 days to get back to me and she promised to give me a call that day. After 2 days of no contact, we decided to go with a more reputable company. read more

I was looking high and low for cleaning service before Thanksgiving & luckily Leslie was able to accommodate my needs at such a timely manner. Her team is wonderful and cleaned my house perfectly. Thank you for your attentive service and look forward to seeing your crew again! read more

We had all of our carpets and family room sectional cleaned. We are so grateful for Leslie's Cleaning Service for their professional and quality service. Kent arrived on time, and he made our carpets and couch look like new and in less time than we anticipated. The cost was reasonable and the work top notch. After the recent fires and the isolation from Covid I feel we have a new lease on life. Thank you! read more

I had surgery recently and haven't been able to clean. I contacted Leslie's Cleaning Services and they were able to get me on their schedule within a couple of days. I am so glad I did. Had my cleaning yesterday and I am so pleased. She did an excellent job. It was so nice to have that weight lifted from my shoulders and I can continue to heal. I will definitely be scheduling again. Thank you so much! read more

Leslie's cleaning service has been cleaning our home for several months and we have been happy with Kristen. It's nice to not have to worry about having to clean my home on my days off and I'm able to keep up between cleanings. Leslie is always on time and leaves notes on what she cleaned or paid special attention to. read more

Friendly, on time and thorough. Flexible with schedules and worked with us around the power outagees last year.Very pleased with their service. read more

Don't hesitate hiring this company. They are reliable and easy to work with. I've used this service for around two years and they are amazing people. They certainly pay attention to detail. read more

Awesome attention to detail. My house has never been so clean. Loyal customer for 7 years now and counting, will never change with this type of performance. read more

We needed a move out clean for a family members home. Leslie's was able to get Chelsea out quickly and with short notice. Chelsea did an amazing job and the place looks great. Her cleaning far exceeded my expectations. Thank you Leslie's & Chelsea! read more

This is the first time I had my home cleaned by Leslie's Cleaning Services. I was very happy with the cleaning. Karlie showed up on time and was friendly with both myself and my elderly mom. She was willing to use my products even though they take longer than traditional products. I try to keep my home as chemical free as I can. read more

I am very impressed with the professionalism of the staff. They do a great job each time they clean my home. Would definitely recommend their service. read more

Leslie, thank you so much for fitting me into your schedule with such short notice. Erika really did a great job, especially having never seen our place or receiving personal direction. Everything looked super great and we can't thank you enough. read more

I loved Leslie's Cleaning Service! This was the first cleaning and the attention to detail was amazing. The house smelled so clean and my shower doors (well water) were so clear I thought it was a different shower door! Everything shined from my mirrors to countertops and floors!. I am so excited to have an amazing housecleaner again after moving. read more

Contacted Leslie for a last minute deep clean. My house looked amazing and my technician was one of the most professional and sweetest technicians I've had. Excellent communication and timely (within minutes) correction of a miscommunication regarding exactly what I was seeking! A++ service. Oh, and my house smelled like it was brand new after... absolutely no chemical smells at all! read more

We've used Leslies cleaning service for two years now. They have consistently provided good communication regarding schedules, payments, expectations and feedback. We love our monthly service and have the same technician coming every month now. She's friendly, accommodating to our needs per visit, and very thorough. Always referring Leslie's Cleaning service when we get compliments on our home. read more

I have been using Leslie's Cleaning at my business for over 2 years now. I have been very pleased with their service. They have always been here when scheduled. It is always great to walk in on the Monday after they've cleaned to a sparkling office! The cleaner always communicates through her list which is very helpful in making sure the job is being completed as expected. The office staff has always been friendly and helpful when I've have to contact them for any reason. I highly recommend Leslie and her staff. read more

I've been extremely pleased with the service I've received from Leslie's Cleaning. After trying a different service prior and being disappointed, I decided to call Leslie. I have been fortunate to have Mary clean every time for me, over the 1 1/2 years, and she is outstanding. She is thorough & does a great job, and she is a complete sweetheart to have around. I definitely recommend Leslie's. read more

We have used Leslie's cleaning services for the past couple of years for our vacation home and we love them. It is great to arrive at a clean house. They are very reliable and do a great job of cleaning. They are thorough and flexible. We have also called them when we need someone at the house to receive a delivery and they were able to help us. I recommend them highly! read more

Leslie's is consistent in their work performance, regardless of who the cleaner is. One of the big advantages of going with a service like them, as opposed to a 'single proprietor', who may clean just as good, is there are times when they're injured, on vacation, sick, or have family issues. In addition, with Leslie's you know they're given employee benefits like workman's comp, unemployment benefits, sick time, etc. You might pay a little less going with an individual, but in the long wrong we don't think it's the right way to go. With Leslie's Cleaning Services, on the occasional time our regular cleaner has not been available we've had seamless replacements fill in and do the same quality work. And, when something comes up, you will receive notification from Leslie's office explaining the need to have a replacement cleaner, or IF YOU PREFER, to switch days/times when you cleaner will be available again. Recently, Trish filled in and did a great job. IF you have a temporary replacement you'll get an email with a photo and the name of the replacement cleaner before the cleaning day. I love this feature. She was trained "The Leslie's Way" and is thorough and pleasant and customer-service oriented. read more

We are really happy with Leslie's Cleaning Services, they do such a great job and I always look forward to coming home after our house has been cleaned. It always looks fantastic. I would highly recommend them to anyone. read more

We are thrilled with Leslie's Cleaning Service! We started with the deep clean and our house looks better and better each time our house cleaner visits! Now it's at the point where it's much easier for us to keep up in between cleanings and there's just nothing like coming home to a sparkling clean home! We love our house cleaner, Karen, and look forward to welcoming her into our home every other week. read more

Used this service for a couple years. The people cleaning do a good job and often surprise you with extra detail. It wasn't the cleaners who I was less than thrilled with, but the management. We only paid for a certain number of hours for a home that only my wife and I occupy. Occasionally we have guests (family) and those rooms will need attending, especially the guest bathroom. The service asks you to simply close the door of rooms the cleaner shouldn't even bother with, which we do most of the time. Recently, after having guests, the home was cleaned. We noticed the bathroom wasn't cleaned, although the trash was emptied from there. With more company scheduled to arrive the following weekend, my wife was disappointed. As they always do, the service follows-up each job with an email soliciting feedback. My wife wrote to them and said the guest bathroom was missed. The office manager responded that they didn't miss it, rather they ran out of time and we should have indicated that we wanted it cleaned. We explained that the cleaner was "in" there to service the trash and should have noticed it was dirty and cleaned it. They asked for feedback and we were trying to tell them we were disappointed this time but they weren't accepting the feedback and kept trying to tell us it was our fault for not telling them that the guest bathroom was a priority. Then the office manager hands off communication to the owner and she tells us the same thing and actually says we are being disrespectful! You would never have guessed that we were a paying customer (a long time paying customer). The owner repeated that the cleaner simply ran out of time and it was our fault for not requesting the room be cleaned. Finally, I found the official "form" they leave after they clean the house. The cleaner checked off all boxes, including the "bathrooms" box. Additionally, she hand wrote a note on the form and said, "also had some extra time and worked on some of your front room & living room windows". So since she had extra time she should have cleaned the bathroom instead of the windows. My wife said that they are supposed to be professionals and certainly should be able to come into a house and assess what the main cleaning needs are - especially if they enter a dirty bathroom to dump the trash. I discontinued service not because of the cleaner missing a room. I fired them because of the lack of respect the management gave us following the feedback they asked for. If they had only acknowledged our concern and offered to fix the problem, we'd still be a customer today. My final message included a copy of the cleaner's remarks about having extra time that day. Never received an offer nor an apology. I'm rating three stars because generally the cleaning is good and as stated, sometimes even extra details are looked after. It's the management that let us down. I found someone else to clean the house for less money and is paid by the job. They assure me that they won't leave the job with any bathrooms left dirty. read more

I have to agree with Liesa B's previous review that they are hit and miss. Leslie was very responsive when I called in somewhat of a panic about my move in and move out on 2 houses. I thought her quote was a little high but based hiring them on the good Yelp rating. For the move in, I prepared a very specific list of what to do and what to skip, as we were having repairs done to the home we were purchasing. On a 3 bedroom/2.5 bath house where they didn't need to vacuum, clean 2 of the bathrooms or the ceiling fans, they charged me for 10 hours and didn't do 2 of the items I specifically listed. I also knew it wasn't 10 hours of work so told them to just leave when they were finished. Of course they charged the entire time. They even left my garbage on the porch, claiming they couldn't find the garbage can which was right around the corner with lots of workers around to ask. The visible items in the kitchen were cleaned well, but shelving and blinds were still dirty. The Admin even argued with me when I called the office. I had the dirty rags to prove I had to re-clean after them. I called Leslie to voice my concerns but never got a call back. I cancelled my move out clean with Leslie's and hired Merry Maids on very short notice. I was very pleased with the work done by Merry Maids which included more items and only cost a little more. I learned my lesson - go with a reputable company that charges by the job, not the hour. Note: Leslie contacted me and worked very hard to make sure my issues were addressed. Leslie cares about her business and its reputation, which is important. read more

I had a bad expirience with them recently. I felt they did not complete the job. I did not get the deposite back from my last house. I didn't think their employees were very pleasant and I felt like they could have accomidated me more on my needs. I personally do not reccomend this company or their services to any of my friends or family. read more

I have now used Leslie's Cleaning Services for two separate move-out cleans and have received my full deposit back on both occasions (my last landlord was actually astonished that the apartment was even cleaner than when I moved in!). Leslie and her office staff have been nothing but professional in our interactions. There was a miscommunication on my end about what I needed with the last cleaning they did for me, and Leslie was immediately at work to rectify the situation- even though it was my fault. This isn't the cheapest cleaning service in town, but in my experience, Leslie's Cleaning Services is worth every penny. read more

We hired Leslie's Cleaning Services for our new home, in Auburn, CA. Due to time and budget constrains we settled on cleaning all the windows by one contractor and cleaning the two bathrooms and kitchen by another contractor. When the window cleaners arrived they raised the quoted price, saying that the original estimate was inaccurate. After we paid them the full price + tip, we realized that they left a window screen out. We had to call Leslie to have them come back the next day. When the cleaning lady arrived, two days later, she did a good job cleaning the two bathrooms but she was running out of time on the kitchen. She left for her next appointment, leaving the kitchen unfinished. When my wife called to complain, Leslie offered to send an another cleaner to finish the job...for an additional cost. It took me about 20 minutes to finish the kitchen. I save ourselves $50 and I wished we never hired Leslie's Cleaning Services. You can learn from my mistake - don't do it. Avoid this bussines. read more

Great response and very fast service as usual. Did great job cleaning my house which I am preparing to rent out. They have cleaned my houses before and are consistently professional. Their price is very reasonable as I have shopped around. I recommend this company. read more

Amazing! Leslie and her cleaning staff totally came through when we were in a crunch and needed a move out cleaning done on a rental. The cleaning service provided was amazing. They were so thorough and very pleasant. We were there cleaning too and they did not mind and diligently went about what they were asked to do. Leslie charges by 'man hours' which was great because at one point there were a few people there cleaning, including us. She knew what our budget was and respected that. There were no surprises and the house was immaculate. They were worth every penny. I would highly recommend! Thank you, Leslie and staff! :) read more

This company is terrible. The post must be from friends. First of all they were late, and didn't call. Then when they did come, I was appauled at how the person was dressed. They dont ware uniforms and hey dress extremly unproffesional. They did a terrible job and when I complained, the owner made excuses and was rude. The customer is not thier first priorty. Honely this company is horrible and you will regret using them. read more