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    Frontier Airlines

    1.5 (27 reviews)

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    William R.

    I'm writing a review on today's July 29th, 2024, time 5:15 am flight 4461 from San Juan, Puerto Rico to Philadelphia, Pennsylvania. A family of 8 that were on time in line waiting to get processed by the desk clerk were not allowed on the plane supposedly because the luggage was supposedly over the weight limit... but then charged an extra fee of $100 per person to get rebooked in a flight tomorrow night. Is this a new strategy to get extra money, is Frontier that much in need of cash that they overbook flights and scam people like this? Oh, by the way, one of the passengers is a 1-year-old baby and another is pregnant! Thanks for nothing FRONTIER, please go out of business soon!

    Andres A.

    In all honesty I do everything possible to avoid having to fly on Frontier because I always feel like they do the bait and switch when you fly with them. They offer the really cheap price but when you finish buying your seat, paying for luggage, paying for a drink (water). Next thing you know you will have to pay to use the restroom. The seats are really uncomfortable; you can't even recline. Absolutely no media entertainment system, you have to bring your own and hope your phone doesn't die on you. The reason why I gave it a 3 star is because stripping away all of the extra fees you can actually find a very affordable flight.

    No agent checking people in!

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    3 months ago

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    3 months ago

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    1 year ago

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    11 months ago

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    1 year ago

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    1 year ago

    It was Horrible took 4 hours to get on a plane. Missed my connecting flight. Service was awful and took way too long.

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    2 years ago

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    3 years ago

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    2 years ago

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    4 years ago

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    1 year ago

    Horrible experience. Rude employees, old broken equipment. They make spirit airlines look good. Worst plane I've ever been on.

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    1 year ago

    It was horrible they didn't have a check in on line made me pay extra. Then coming home they sold my seats I got their 1 h

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    3 years ago

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    3 years ago

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    Seaborne Airlines

    Seaborne Airlines

    1.8(17 reviews)
    0.8 km

    I have flown 20+ airlines ranging from international carriers to small local regional puddle…read morejumpers. Seaborne is hands down the worst airline I have ever flown. I was supposed to fly Dominica to San Juan. Flight was delayed delayed delayed. Power down. Angry representative demanded our passports and started loading our luggage when suddenly the flight was cancelled due to 'weather'. As someone who flies regularly I saw flights were actively arriving and departing in both Dominica and San Juan and surrounding islands. No idea why seaborne cancelled. Secondly the agent started yelling OVER the announcement (???) that seaborne will not be providing any taxi, accommodation etc and then ripped tiny pieces of paper with seabornes corporate number, grabbed her purse and ran out the airport never to be seen again. Well calling Seaborne was another disaster. I guess they use headsets since they seem to be scratching their ass and head the same time. Eventually after explaining over and over what happened they told me they could get me a flight in three days and no help with a place or anywhere to stay. No thanks. I got a flight out of Dominica that same day and was home in the US the day after (a day and half before seaborne wanted to get me home). Save your sanity - fly a major carrier with more flights or LIAT even. If you must fly them allocate an extra day or two for potential error. Lesson learned.

    For the money and the time spent in air.. you get what you pay for. Nothing can be in your lap and…read morethe staff is not the friendliest but they were not rude.

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    Seaborne Airlines
    Seaborne Airlines
    Seaborne Airlines - Quick trip. Less than 20 mins. Seats were decent. Staff was professional. I would fly again. Very affordable.

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    Quick trip. Less than 20 mins. Seats were decent. Staff was professional. I would fly again. Very affordable.

    Cape Air

    Cape Air

    2.1(20 reviews)
    0.1 km

    We had a great experience flying from Vieques to San Juan on Cape Air. The staff was courteous and…read morewas able to move us to an earlier flight, so that we didn't have to sit at the Airport. The pilot was great and the short flight was smooth.

    Flight was amazing and the San Juan end of trip people were very helpful. If you check bags…read morebeware!!! We checked 2 bags from a partner airline. We landed at 5:00 am and our cape air flight was at 10:15am. our bags were not there when we landed. We were treated poorly by the people working the counter in Culebra. We had to ask when it was coming they basically just said "it's based on weight, Might be later today maybe tomorrow we don't know". They took our number and description of the bags. We didn't hear from them for a while so we just drove there to check and no bags yet. At 4:57 pm we received a call that we missed and another at 5:01 pm. Called back at 5:05 and said we were on our way. Person was rude said that we needed to hurry because they closed soon. We arrived at 5:20 (had to drive from flamenco beach) bags were locked up and no one was there for us to get the bags. Person knew we were on our way. Next morning same person was there when we picked up the luggage. She very rude, argued with us and didn't even apologize. If you travel to culebra from San Juan beware your checked luggage might not make it with you on the same day. She told this happens frequently.

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    Cape Air
    Cape Air
    Cape Air - Ann. Our pilot.

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    Ann. Our pilot.

    Frontier Airlines - airlines - Updated May 2026

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