It sad this branch of Frontier has such a low rating. Our…read moreexperience was decent. The sitting area at our gate was a little dirty and grubby, but even with how crowded it was, we found a decent sitting spot. There was a good dining selection with a coffee shop that was nice too. I've definitely seen worse! It was good, but it wasn't great.

Pure incompetence at both the customer service call center and the SJU Frontier manager…read morespecifically. The man compensating for something changed my booking due to exit row and my kids were sitting behind me but didn't like it. What did he think after I helped my kids and their mother I would just leave behind them like ya got this from here. The guy just wanted to exert the little power he had when he could and didn't want to hear any reasonable conversation Just I make the decision and it's no that's it. Both Frontier as well as Frontier SJU are completely lacking in any type of common sense or knowledge. Pay the extra $ fly anyone else. it won't save that much especially after all additional little charges.

This is the worst airline. Don't ever ever fly Southwest. First and last time. Attendants were…read morerude, honestly worst experience I've had. I bought souvenirs in the airport and they weren't allowing me to bring them onboard because it was considered a third "bag"! No other airline has ever had a ridiculous rule like that. Fly United! That's my recommendation.

Very nice trip to Puerto Rico! Loved how the staff treated everyone!. It was a super long flight…read morebut the flight attendants made it much easier. Thank you

I have flown 20+ airlines ranging from international carriers to small local regional puddle…read morejumpers. Seaborne is hands down the worst airline I have ever flown. I was supposed to fly Dominica to San Juan. Flight was delayed delayed delayed. Power down. Angry representative demanded our passports and started loading our luggage when suddenly the flight was cancelled due to 'weather'. As someone who flies regularly I saw flights were actively arriving and departing in both Dominica and San Juan and surrounding islands. No idea why seaborne cancelled. Secondly the agent started yelling OVER the announcement (???) that seaborne will not be providing any taxi, accommodation etc and then ripped tiny pieces of paper with seabornes corporate number, grabbed her purse and ran out the airport never to be seen again. Well calling Seaborne was another disaster. I guess they use headsets since they seem to be scratching their ass and head the same time. Eventually after explaining over and over what happened they told me they could get me a flight in three days and no help with a place or anywhere to stay. No thanks. I got a flight out of Dominica that same day and was home in the US the day after (a day and half before seaborne wanted to get me home). Save your sanity - fly a major carrier with more flights or LIAT even. If you must fly them allocate an extra day or two for potential error. Lesson learned.

For the money and the time spent in air.. you get what you pay for. Nothing can be in your lap and…read morethe staff is not the friendliest but they were not rude.

What an amazing costumer service this counter has . They were doing their job happy and willing . I…read morerequested a wheelchair and they bring it right away no long faces . Took our bags carefully and answered all our questions with a smile.

Delta is the best option for me from my home airport. Flight attendants are excellent. Most planes…read moreare updated. But please, Delta! Shuffle your playlist/ boarding music! Delta customers are begging you. If we have to hear about Butterflies or Adele sending her love one more time, we're gonna ask for parachutes.

We had a great experience flying from Vieques to San Juan on Cape Air. The staff was courteous and…read morewas able to move us to an earlier flight, so that we didn't have to sit at the Airport. The pilot was great and the short flight was smooth.

Flight was amazing and the San Juan end of trip people were very helpful. If you check bags…read morebeware!!! We checked 2 bags from a partner airline. We landed at 5:00 am and our cape air flight was at 10:15am. our bags were not there when we landed. We were treated poorly by the people working the counter in Culebra. We had to ask when it was coming they basically just said "it's based on weight, Might be later today maybe tomorrow we don't know". They took our number and description of the bags. We didn't hear from them for a while so we just drove there to check and no bags yet. At 4:57 pm we received a call that we missed and another at 5:01 pm. Called back at 5:05 and said we were on our way. Person was rude said that we needed to hurry because they closed soon. We arrived at 5:20 (had to drive from flamenco beach) bags were locked up and no one was there for us to get the bags. Person knew we were on our way. Next morning same person was there when we picked up the luggage. She very rude, argued with us and didn't even apologize. If you travel to culebra from San Juan beware your checked luggage might not make it with you on the same day. She told this happens frequently.

I'm a millennial so checking in online is my go to, however we all had issues. Once we arrived at…read morethe airport (early) we tried to get our bag tags from the kiosk and were unsuccessful. We were helped by an amazing employee who was doing a great job for multiple people. Since we were not the only ones with this issue, she allowed us all to wait in one area and then kindly explained to her coworkers what the issue was. No one was really telling us but could have been a multitude of reasons, snow storm being the biggest. Everyone was nice snd professional. Thank you to this one woman who went out of her way to help. I wish I grabbed her name so I could praise her even more. Once we were through security, which took forever (not a Jet Blje issue) the terminal was nice. A big open area with ample seating, shopping and dining areas. My only criticism is that the bathrooms could use a little work but it was a hectic day trying to get everyone out on time before the impending East Coast snow storm.

I love this terminal always fast and efficient especially if you're a JetBlue member and have the…read moreapplication on your phone. You can check in for your flight 24 hours ahead. Luggage takes are now printed at kiosk so you're all set without the hassle of getting online a line. Staff are very hospitality and accommodating to all.

Just flew Avelo from Wilmington, DE to San Juan, Puerto Rico. They failed to put our luggage on the…read moreflight due to some "mechanical issue" with the plane. We arrived on a Wednesday and were informed only after arriving in San Juan. We were told we'd have our luggage the next day or Friday at the latest. Now we just received an email stating our luggage won't come until the following Monday. We have a group of 12 people arriving to volunteer for a week to build roofs here in Puerto Rico on Saturday and we need our luggage immediately to lead the group. This is the worst airline I've ever experienced. No direct line to communicate. Have to send an email to try to get a response.

I've always had positive experiences with United. I download the app whenever I travel and the app…read moreinformation me about up to the minute updates about my flights. I've traveled internationally and domestically with United and it is my go-to. United Airlines in Puerto Rico was great. Everything was on time and efficient.

I contacted United because my medication and sunglasses were not in my bag from the flight I took…read morefrom California to San Juan. It was AUTOMATICALLY DENIED without any investigation due to United's POLICY. I do not trust this company AT ALL anymore

The most leg room for coach passengers. Free water and snacks even during a 30 minute flight from…read morePuerto Rico to the Dominican Republic. There are personal monitors in the backs of every headrest and audio outlets that allow you to plug in your headphones to listen to the monitor with audio and visual controls on the armrest. Their customer service is great. No complaints at all. You can check in one bag for free and have a carry on. With all the leg room, storing bags under the seat is realistic better than the overhead compartment. You won't be disappointed if you fly this airline.

Dca crew in Puerto Rico flight was horrible. Bough head phones $8 and no volume worked at my seat…read more Reported it to stewardess and she couldn't even get a sentence out of her mouth. He shrugged her shoulder like too bad so sad. Offer 0 customer service as it is her job. Jessica was the woman's name. She then says, "if it's not working the usual way then idk what to tell you." As if plugging the headphones I bought into the connection was wrong. I'll never buy another flight with this airline as they apparently hire people who require many more years of training and maybe some basic etiquette. Runnnnnnnnnn

I always use MICHAEL'S TAXI SERVICES, when I go back to my island. Michael and his wife are very…read morecaring and reliable transportation. I travel alone most the time. I trust this company. If you are a business or solo woman traveler. This is the transportation you can feel safe and reliable. I will continue using his services in the future. His Taxi Transportation it is spotless inside. He Sterilized and clean his Van after Passengers. Something we have to keep in mind these days. 787-661-9694

Excellent!! Always use them when travelimg with my family to the airport. Great, attentive drivers…read more Michaels taxi is highly recommended